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Paragraph Designer Freeze in 9.0p237

Aug 12, 2009 8:06 AM

Has any body experienced the Paragrapg Designer freezing in Framemaker 9 after a short period of use? By freezing I mean that the format selection window freezes at the displayed font and doesnt allow any changes to be mede. I have to restart Framemaker and sometime have to reboot my PC.

5920 Views 35 Replies Latest reply: sawdusty54, Dec 5, 2011 7:13 AM

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1. lsk2002,

Aug 12, 2009 2:38 PM in reply to ogp

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Installing the new patch should do it. (9.02 I believe)

ls

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2. Arnis Gubins,

Aug 12, 2009 8:27 PM in reply to lsk2002

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The 9.0.2 patch is the 9.0p237 version of FM.

How much memory do you have and what operating system are you running FM under?

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3. ogp,

Aug 16, 2009 11:32 AM in reply to Arnis Gubins

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Arnis

I am running Framemaker under Windows XP (SP3). My machine has 4 GB of memory (XP recognizes 2.98)

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Bob Geib

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4. Arnis Gubins,

Aug 13, 2009 8:07 AM in reply to ogp

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Bob,

How consistently is this happening (i.e. after a fixed period of time, a number of operations, specific font selections, etc.) or is it somewhat random? I can't say that I've had this happen on my system (yet?).

What is your system default printer set to when you're using FM? It really should be the Adobe PDF printer instance. There's a utility from Sundorne (SetPrint - see http://www.sundorne.com/FrameMaker/Freeware/setPrint.htm ) that will automatically ensure that the Adobe PDF is set when you start FM.

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5. Sheila Carlisle,

Aug 13, 2009 8:32 AM in reply to ogp

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When you say that "the format selection window" freezes, do you mean that it's when your cursor goes over the top menu Format and under that, you move the cursor over the "Fonts" entry (intentionally or unintentionally) so that the list of fonts is displayed?

If that's the case, I'd suggest disabling the font flyout menu and see if that solves the freeze.

The font flyout menu has been the source of anxiety over the years; for some people it's just too huge and fills the screen, and if I remember correctly, for some it apparently tries to enumerate fonts on network printers, thus slowing to a crawl.

In any event, try disabling it, which can be done by creating or editing the file called customui.cfg that's located in the path
FM install Directory . / fminit / configui

the contents of my customui.cfg is:

<Remove !ShowFontChoices <Menu FontMenu>>

Reminder: of course, if you do try this, be sure to make a backup copy of customui.cfg if there is one already in the directory.

Sheila

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6. Niels Grundtvig Nielsen,

Aug 13, 2009 11:43 PM in reply to Sheila Carlisle

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... or is it related to the problems I reported in my earlier posting http://forums.adobe.com/thread/446244?tstart=0 about the Command button or the replacements-for-tabs buttons ceasing to respond?

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7. ogp,

Aug 16, 2009 11:32 AM in reply to Niels Grundtvig Nielsen

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Niels

My symptoms are in addition to the ones you described. I also see the
non functionality of the command button

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Bob Geib

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8. ogp,

Aug 16, 2009 11:33 AM in reply to Arnis Gubins

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Unfortumately it occurs randomly.

I have installed the SetPrint utility today so lets see if the problem is just another one of the annoying postscript print bugs

Thanks

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Bob Geib

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9. ogp,

Aug 16, 2009 11:33 AM in reply to Sheila Carlisle

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Sheila

The problem is with the Paragraph Designer. The designer will freeze on whichever panel (Font / numbering / spacing etc.) is currently displayed and you are unable to change anything from the palette.

As a side note the font flyout fix doesn't seem to work for me-

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Bob Geib

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10. ken.davidian@faa.gov,

Sep 2, 2009 7:28 AM in reply to ogp

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This problem is exactly what I'm experiencing.

I have 9.0p237 (patch 9.02).

I'm on a Windows XP machine with service pace 3 and 1.5GB of RAM.

The paragraph designer will freeze on whatever 'page' (e.g., format, font, numbering, pagination, advanced, table, etc.) with no discernable source.

Restarting the application does not typically "fix" the problem.

The discussion on this forum thread is not at the point of identifying a solution yet.

Is there any way we can escalate this problem toward a resolution?

Not having reliable access to the paragraph designer is a real issue.

Ken

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11. lsk2002,

Sep 2, 2009 8:00 AM in reply to ken.davidian@faa.gov

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I am also experiencing this problem again. The problem went away after the patch and I switched to PDF default printer, but has returned. Every time I make a paragraph format, I have to close FM down to make another one.

I am also running Windows XP, Service Pack 3, with 3.4 GB Ram free.

Just glad to see this back on the list of questions. Hopefully someone can figure out what else could be the problem.

Thanks,

ls

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12. Niels Grundtvig Nielsen,

Sep 18, 2009 6:21 AM in reply to lsk2002

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fwiw – it's not something I often do, but I recently had to try out a couple of layout changes where the easy option was to move tab-stops in the ruler. This seemed to be enough to lock up the paragraph designer. Every dog's allowed one bite, so I didn't rush to share this with the forum: but a similar change-request today led me to move tab-stops once again … and once again, the paragraph designer locked up. Can other people out there reproduce this?

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13. ogp,

Sep 18, 2009 6:34 AM in reply to Niels Grundtvig Nielsen

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It doesn't matter what operation causes the freeze on my machine. At
some random point chosen by the application the Paragraph Designer say
that it is time to go to sleep and not be coopratative again. This bug
has been reported by me to Adobe.

It also occurs in Framemaker 8!!!!!!!!!!!!!!!

My only current recourse seems to be to revert all of my 8 or 9
documents back to 7.2. (What a pain)

- - -

Bob Geib
Design & Test Engineer
Microwave Filter Components

Aeroflex Microelectronic Solutions
350 Kennedy Drive
Hauppauge, NY 11788

Direct: 631-404-3669
Cell: 526-523-1265
Email: bob.geib@aeroflex.com

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14. Arnis Gubins,

Sep 18, 2009 7:10 AM in reply to ogp

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Try applying the 9.0.3 patch.

I haven't had this "freeze" happen (yet) in any version of FM8 or 9 to date, so I'm wondering if it's something to do with one's configuration/system resources.

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15. lsk2002,

Sep 18, 2009 9:17 AM in reply to Arnis Gubins

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I downloaded the new patch...but it didn't make a difference. Everytime I make a para format the para designer
freezes.. just stops....you can't do anything...I have to shut the program down entirely...not just the document.
Glad it's not just me though and I hope that someone can figure out what is making this happen to us.

Thanks for continuing to try to help us out.

lsk

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16. ogp,

Sep 18, 2009 9:20 AM in reply to lsk2002

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I AM BEGINNING TO WONDER IF THIS IS ANOTHER ANNOYING WINDOWS XP SP3 PROBLEM

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Bob Geib

Design & Test Engineer

Microwave Filter Components

Aeroflex Microelectronic Solutions

350 Kennedy Drive

Hauppauge, NY 11788

Direct: 631-404-3669

Cell: 526-523-1265

Email: bob.geib@aeroflex.com

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17. Michael Müller-Hillebrand-basb7I,

Sep 18, 2009 12:56 PM in reply to Niels Grundtvig Nielsen

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fwiw – it's not something I often do, but I recently had to try out a couple of layout changes where the easy option was to move tab-stops in the ruler.

I can confirm this (but I never work this way): If tab stops are moved below/inside the horizontal ruler and the Paragraph Designer shows not the Basic page (with the Tab settings) it freezes.

The workaround is quite easy in FM9: Right-click the Paragraph Designers title and close it. After pressing Ctrl+M or restting your workspace it is working as before.

This may require that the third checkbox in File > Preferences > User Interface, first group of options is unchecked, so all closed pods are really closed and not just hidden. (I have the German UI so I am not sure about the control names.)

HTH,

- Michael

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18. ogp,

Sep 18, 2009 1:19 PM in reply to Michael Müller-Hillebrand-basb7I

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Yes - moving a tab on the ruler freeze when the basic pane is not showing definitely causes the freeze.

Unfortunately having the designer closed doesn't seem to be a 100% fix.

- - -

Bob Geib

Design & Test Engineer

Microwave Filter Components

Aeroflex Microelectronic Solutions

350 Kennedy Drive

Hauppauge, NY 11788

Direct: 631-404-3669

Cell: 526-523-1265

Email: bob.geib@aeroflex.com

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19. lsk2002,

Sep 18, 2009 1:22 PM in reply to ogp

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Maybe that has been my problem all along also. I have been moving tabs to
set up my para styles too. Whatever it is...I can't seem to change it. I am going to try Michaels
idea when I get a chance.

Thanks,

lsk

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20. lsk2002,

Sep 21, 2009 11:23 AM in reply to lsk2002

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The problem from what I can tell, may be the tabs. But I still have to close down FM though.

lsk

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21. Arnis Gubins,

Sep 28, 2009 7:35 PM in reply to lsk2002

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I just came across some strange behaviour (using 9.0p250) with Paragraph Designer and tabs.

If the designer is docked on the right and just opened as a flyout, whenever I try to add or edit a tab setting, and click the "Continue" button on the tab panel, the designer snaps shut and nothing takes. However, if I detach the designer and and leave it floating (like in the prior versions of FM), then I can set tabs using the panel with no problem. Something is a bit hinky here.

How do you have the designer set - docked or floating?

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22. ogp,

Sep 29, 2009 3:47 AM in reply to Arnis Gubins

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I generally keep ali my palates open on my second screen. The are docked together but generally "floating".

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Bob Geib

Design & Test Engineer

Microwave Filter Components

Aeroflex Microelectronic Solutions

350 Kennedy Drive

Hauppauge, NY 11788

Direct: 631-404-3669

Cell: 526-523-1265

Email: bob.geib@aeroflex.com

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23. suze304,

Mar 8, 2010 6:59 PM in reply to ogp

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Did anyone ever get an answer to this thread? Maybe there's another thread that I'm missing, but I still cannot use
the paragraph designer. This is kind of serious as I had hoped to have my entire department migrate to FM 9. Is there a patch I can install?

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24. Michael Müller-Hillebrand-basb7I,

Mar 8, 2010 11:51 PM in reply to suze304

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Am 09.03.2010 um 03:59 schrieb suze304:

Did anyone ever get an answer to this thread? Maybe there's another thread that I'm missing, but I still cannot use
the paragraph designer. This is kind of serious as I had hoped to have my entire department migrate to FM 9. Is there a patch I can install?

Make sure you have FrameMaker 9.0p250 installed. Also, try to avoid moving Tab positions on the ruler, because this seemed to be the source of the problem. Only very few users are working this way. If it happens still, try to reset your workspace.

- Michael

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25. lsk2002,

Mar 9, 2010 7:51 AM in reply to Michael Müller-Hillebrand-basb7I

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Hate to be the bearer of bad news....but it still happens to me. I am one of the ones that uses the ruler to set tabs though...so... apparently you aren't suppose to do this....don't know why, you can do it in any other program. Someone in another thread said to keep the para designer floating instead of docked, but that didn't help me. I usually have to just close the program down. It occurs randomly though and once you have most of your para's created, you don't have to use the ruler as much. (That is if that is what you are doing to make it freeze up.) Does it freeze at other times also?

ls

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26. YZZYX,

Mar 9, 2010 8:25 AM in reply to Michael Müller-Hillebrand-basb7I

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"Make sure you have FrameMaker 9.0p250 installed. Also, try to avoid moving Tab positions on the ruler, because this seemed to be the source of the problem. Only very few users are working this way. If it happens still, try to reset your workspace."

Are we serious? I work this way all the time! I'll bet lots of others do, too. Why doesn't Adobe just FIX this BUG???

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27. Jeff_Coatsworth,

Mar 9, 2010 8:56 AM in reply to YZZYX

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Sorry @YZZYX - complaining in the forum isn't going to get Adobe's attention. You need to report it to Support. The more people that report an issue, the more likely we'll see a fix in further releases. These forums aren't monitored for bug reports - they're a user-to-user area.

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28. Mike Wickham,

Mar 9, 2010 11:38 AM in reply to YZZYX

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Are we serious? I work this way all the time! I'll bet lots of others do,
too. Why doesn't Adobe just FIX this BUG???
>

Has anyone reported it? The FrameMaker 9 team has been very good about
fixing reported bugs. That's why there have been three patches so far.

The bug report form is here:
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Mike Wickham

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29. ysadler,

Dec 9, 2010 6:52 AM in reply to ken.davidian@faa.gov

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We have this problem too.

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30. Jeff_Coatsworth,

Dec 9, 2010 7:11 AM in reply to ysadler

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Well, you have an answer - ensure that you're fully patched up, watch the way that you work & get on the bug reporting site and tell Adobe.

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31. ysadler,

Dec 9, 2010 7:12 AM in reply to Jeff_Coatsworth

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I am fully patched up!

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32. Jeff_Coatsworth,

Dec 9, 2010 7:24 AM in reply to ysadler

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That's great - now work differently as described in this thread & complain to Adobe (not in these forums - link to bug reporting is in Mike's reply).

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33. John Califano,

Mar 10, 2011 6:59 AM in reply to Jeff_Coatsworth

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This is still occurring with me too. I have 9.0p255. Any fix ?

John

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34. Jeff_Coatsworth,

Mar 10, 2011 7:41 AM in reply to John Califano

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Nope, just the workaround that's been circulated.

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35. sawdusty54,

Dec 5, 2011 7:13 AM in reply to ogp

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This problem still occurs for me and I've got 9.0p255 installed. XP machine w/1.5 Gig of RAM. My solution is to shut down Frame and it has always worked upon restarting it.

I'll try the workaround of closing the palette next time it happens. I have not noticed any particular action that triggers the freeze.

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