Adobe Community: Output panel Bridge CS4 is blank

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1. 01af,

Jul 19, 2009 9:35 AM in reply to aart dijkzeul

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I'm afraid this is not going to be too helpful ... but here, Bridge's Output panel is working just fine (on Windows). So I guess something is wrong with your set-up or with your software installation. Try resetting the preferences or, if that doesn't help, try re-installing CS4.

-- Olaf

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2. Francois C,

Aug 12, 2009 10:11 AM in reply to aart dijkzeul

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I have the same problem on OSX. This has been an issue for 2 years? It seems there are a lot of people struggling with this. Did you ever find a solution?

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3. aart dijkzeul,

Aug 13, 2009 11:37 AM in reply to Francois C

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No, I still don't have a solution. I use the option "automate" in Photoshop.

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4. Matthew Laun,

Aug 13, 2009 1:48 PM in reply to aart dijkzeul

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Try this. It's been reported as successfully solving this issue for a customer recently.

Manually reset preferences, purge the entire thumbnail cache and reset your default workspace:

Note: If you are unable to find the Application Data folder, enable Windows to show hidden files and folders. For instructions, see the documentation included with Windows.

Delete the entire contents of the Cache folder located at C:\Documents and Settings\ [user] \Application Data\Adobe\Bridge CS4.
Delete the "!!Last.workspace" file located at C:\Documents and Settings\ [user] \Application Data\Adobe\Bridge CS4\Workspaces.
Delete the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Adobe\Bridge CS4\Preferences

Disclaimer: The Windows registry contains information critical to your computer and applications. Adobe does not provide support for problems that arise from improper modification of the registry. Adobe recommends you have experience editing system files before you modify the registry. Make sure to back up the registry before modifying it. For more information on the Windows Registry Editor, refer to your Windows User Guide or contact Microsoft Technical Support.

Please reply with your results.

Sincerely,

Matthew

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5. aart dijkzeul,

Aug 14, 2009 12:43 PM in reply to Matthew Laun

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Hello Matthew,

Thanks for your suggestions. However, after all the steps you described, I still have a blank panel.

Attached you'll find a sreenshot of the registry key after deleting the key and starting Bridge again. One of the values says that the a script (gallery sheet versionCue ...) is disabled. Any idea if that has something to do with the problem? Do you also havew this registry value?

Sincerely

Aart

Attachments:

screenshot regedit Bridge CS4.JPG (150.9 K)

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6. Matthew Laun,

Aug 14, 2009 12:55 PM in reply to aart dijkzeul

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Check to make sure the Output Module has all of it's contents:

Mac: [hard drive]/Library/Application Support/Adobe/Bridge CS4 Extensinos/Adobe Output Module

Win: C:\Program Files\Common Files\Adobe\Bridge CS4 Extensions\Adobe Output Module

Should contain...

folder "adobeoutputmodule" that contains some .dat files

file "AdobeOutputModule.jsx"

folder "AMT" tht contains one .xml and one .cer file

folder "contactsheet" that contains folder "resources" that contains a bunch of content in "datas", "htmls", "images", "plugins" and "scripts"

file "IncludeHelper.jsxinc"

folder "mediagallery", similar content to the contactsheet folder

folder "resources" which sould contain folders "htmls" and "scripts" with one .htm file, and 7 .jsxinc files, respectively.

If content is missing, try a reinstallation, then run the latest Output Module Update which can be found at Adobe.com/downloads/updates/

Good luck!

Matthew

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7. aart dijkzeul,

Aug 15, 2009 6:48 AM in reply to Matthew Laun

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Matthew,

All de folders and files are available on the location you mentioned so I'm afraid there's something else wrong.

Could you please look at your registry to see if you also have registryvalue I mentioned in my earlier mail?

(HKEY_CURRENT_USER/software/adobe/bridge CS4/preferences/disabled scripts .... Gallerysheet Versioncue)

Thank you for your help

Aart

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8. Matthew Laun,

Aug 17, 2009 9:13 AM in reply to aart dijkzeul

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Aart,

The Gallery View is listed in my Disabled list in the registry, but has no impact on the Output Module. Also, disabling the Output module and restarting results in it being completely missing from the GUI. You cannot select it to see it blank.

I'm afraid I'm out of ideas and it's time to contact our TS agents so that you get routed to someone with more experience troubleshooting the Bridge application. Use this link, then select your Country/Language and use that contact information. Good luck!

http://www.adobe.com/support/contact/

Matthew

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9. aart dijkzeul,

Aug 17, 2009 12:11 PM in reply to Matthew Laun

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Thank you very much for your help. I'll try adobe support.

Best regards,

Aart Dijkzeul

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10. james_burnette,

Aug 18, 2009 12:12 PM in reply to aart dijkzeul

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Has anybody figured this out? I thought Adobe was a reputable company. Apearently this problem has been going on for years. I've wasted about 12 hours so far.

James Burnette

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11. dje-dje,

Nov 17, 2009 11:29 AM in reply to aart dijkzeul

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This is how I was able to solve this problem on Mac OS 10.5, Bridge CS4:

go to Preferences, Output

check "Use Solo Mode for Output Behavior"

a javascript alert comes up - something's not quite right in the scripting, Adobe!

Click OK anyway, and quit Bridge.

After restarting Bridge the Output Panel came up where it should be.

good luck, dje-dje

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12. Torsten E.,

Feb 11, 2010 6:26 AM in reply to dje-dje

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Thanks for the tip dje-dje.

However, is anyone aware of a similar work around in Windows as there is no output preferences?

Thanks,

Torsten Elmkjær

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13. nrgnrgnrgnrg,

Mar 11, 2010 2:08 AM in reply to dje-dje

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thanks worked for me!!

(OS X 10.6.2, Bridge CS4 3.0.0.464)

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14. robdesign64,

May 4, 2010 5:58 AM in reply to nrgnrgnrgnrg

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Worked for me too!!! Thanks so very much.

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15. JLRE6043,

Oct 6, 2010 11:09 AM in reply to aart dijkzeul

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I was having the same problem with CS5.

I went under preferences and went into startup scripts and selected OUTPUT bc it wasnt automatically selected then quit the program and it worked.

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16. saied moradi,

Jun 9, 2011 1:06 PM in reply to aart dijkzeul

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On windows platform, For bridge CS5 you need to go to edit> preferences> startup scripts and then enable all applications, then exit, restart your computer. This should solve the problem. By default bridge disable all boxes!

Good luck

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17. RioZafiro,

Jan 21, 2012 12:21 PM in reply to dje-dje

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Thank you! Had to get a contact sheet done ASAP today--the "Preferences" option worked great!

Pat

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18. Mainer 211,

Jun 15, 2012 8:57 AM in reply to saied moradi

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On windows platform, For bridge CS5 you need to go to edit> preferences> startup scripts and then enable all applications, then exit, restart your computer.

This worked! Didn't even have to restart the computer - just Bridge. Many thanks!

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Output panel Bridge CS4 is blank

Jul 1, 2009 10:29 AM

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