Adobe Community: Adobe Media Encoder Lost

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1. Ann Bens,

Aug 2, 2009 9:49 AM in reply to Newb801

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Could be Vista.

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2. roliver1969,

Aug 17, 2009 8:25 AM in reply to Newb801

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I've just had this exact problem happen to me (32-bit Vista) with Premiere Pro 2.0. Yesterday I could export via Adobe Media Encoder, but today it doesn't do a thing. I can export to everything else, but not through AME.

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3. Bill Hunt,

Aug 17, 2009 8:31 AM in reply to Newb801

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Marty,

Just to make sure that I am following correctly, when you give focus to the Timeline (clicking on it), and choose File>Export, what do you see? Is AME greyed out, or is it fine, but just will not load, when you choose it? Give it a moment too, as it is slower than Export>Movie.

Good luck,

Hunt

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4. Bill Hunt,

Aug 17, 2009 8:32 AM in reply to roliver1969

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Rollover1969,

Take a look at the two questions that I posed for Marty, and let us know exactly what you see, get and do not get. Might be a clue in there someplace. Now, do make sure that you have given focus to the Timeline, as AME will not even be available unless you do.

Good luck,

Hunt

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5. roliver1969,

Aug 17, 2009 9:25 AM in reply to Bill Hunt

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Timeline is selected, AME is not grayed out, and nothing happens when I click on it no matter how long I wait. I've tried some instructions on deleting preferences, but they don't seem to work as recent projects still display when Premiere launches.

I thought this might be related to OS patches released last Tuesday, yet everything was working fine yesterday.

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6. Bill Hunt,

Aug 17, 2009 9:28 AM in reply to roliver1969

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Thank you for the response. That blows my theory, but gives us more to go on.

I've tried some instructions on deleting preferences, but they don't seem to work as recent projects still display when Premiere launches.

This does not actually come from PrPro, but from Windows' Recent Files. Everything associated with PrPro (within the # of files specified) will be displayed. Same for Open Recent in Photoshop and Illustrator. Nothing to worry about there. If you wish to remove these references, it can be done from the Windows' Recent Files list.

Good luck,

Hunt

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7. Jeff Bellune,

Aug 17, 2009 9:29 AM in reply to roliver1969

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Do you have now, or have you ever had, dual monitors?

What happens when you reset your current Workspace?

-Jeff

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8. roliver1969,

Aug 17, 2009 2:33 PM in reply to Jeff Bellune

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No dual monitors on this system, and changing workspaces has no affect.

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9. Jeff Bellune,

Aug 17, 2009 3:06 PM in reply to roliver1969

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Any chance the Media Encoder window is minimized somewhere in the workspace, or hidden behind another window?

-Jeff

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10. Ann Bens,

Aug 17, 2009 3:23 PM in reply to Jeff Bellune

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I had Pro 2.0 installed under Vista 64 but it gave many issues, very instable.

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11. roliver1969,

Aug 17, 2009 4:37 PM in reply to Jeff Bellune

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No luck with the AME window being hidden. I messed around with different workspaces and looked in the Windows menu and it is not to be found.

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12. Bill Hunt,

Aug 17, 2009 7:17 PM in reply to roliver1969

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Looking more like XP-64. Is that your OS too, or are you trying to run PrPro 2.0 on Vista 64?

Maybe there is something to be said for running a program on a certified OS?

Good luck,

Hunt

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13. Newb801,

Aug 17, 2009 7:30 PM in reply to Bill Hunt

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I've exported many times before.

The Export button is NOT greyed out. I click it and the system just sits there. No window pops up. Nothing. I tried reloading Premiere and AME still will not work.

Vista (64) is not locked up. I can continue to editing.

I suspect something happened to my Vista Operating system that stopped me from using AME - forever. But I cannot figure out what it was.

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14. Bill Hunt,

Aug 17, 2009 7:41 PM in reply to Newb801

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Should you have had a current OS, my first thought would be that some OS update might have killed something. However, with XP-64, that was an evolutionary dead-end, I doubt that this would happen.

I'm out of ideas. Sorry.

Hunt

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15. Newb801,

Aug 17, 2009 8:21 PM in reply to Bill Hunt

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No Problem. Yeah I blame the OS. Just like what you said "an update killed something".

I've stopped trying right now. If I fix the problem I'll post it.

Marty

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16. larry@triangleprod.com,

Sep 8, 2010 8:26 AM in reply to Newb801

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This has happened to me before, some time back, and it was due to a sequence or file name that violated Windows naming conventions. If your sequence name has an apostrophe, comma, #, *, etc.. then change the name to a proper Windows file name. At least this was how I solved my problem a couple of years ago.

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17. rtrobr,

Sep 24, 2010 3:35 PM in reply to Newb801

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This has just happened to me.

After years of using AME to produce small files for Youtube and friends, it has dissappeared from the Export options.

I have an old XPPro/Matrox RT100 system/PremierePro2 and many projects behind me. I have the same symptons as the others.

The project is highlighted,

I have changed the name to a single word

I have tried a previosly exported clip

I have only ever had one monitor on my system,

but when I Export the timeline, the AME is in bold and available but when clicked ........... nothing happens.

I have collapsed all window to the desktop, but nothing is hiding.

The Matrox and Nero options listed alongside AME are working normally

Any ideas from anyone. Can it be accessed directly from outside PremierePro?

Roger

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Adobe Media Encoder Lost

Aug 2, 2009 9:15 AM

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