Andrew

I have sent mail to you seprately to setup a meeting.

Sanjay

Please verify by hovering your mouse on Fireworks.exe application for its version.

Since you do not get any error message I do not see much use of log files.

I suggest uninstall Fw cs4 and then re-install Fw CS4.

Sanjay

Sarthak,

Could you send me an email or place to upload the files you need. I have CS4 Master Suite and I ran the updater every app updated but the Fireworks 10.0.3 I even made a new user account for a different issue and it's still won't update, I also used thew standalone installer.

Thanks,
David

Hi David

Note the location of installer logs in this thread.

1. Please move all existing installer logs to make the place clean. (Leave any other folders at that location intact)

2. Run the standalone updater

3. Send the newly created installer log

Also keep in mind last time you had to post the logs at your website instead pf attaching here because of size limitations.

Sarthak,

Adobe support is telling me that Fireworks CS4 is not compatible with 64 bit

operating systems.  Is this true?  When I purchased CS4, part of the

advertised benefit was the speed increase that would be realized when

running the package on a 64 bit system.  When I installed the product, I

installed the 64 bit version.  This line of reasoning from Adobe support

does not make sense.  Can you please clarify?

Thanks,

Natalya Brandt

office  510.538.1177

mobile 510.599.7110

natalya@sierrausa.com

www.sierrausa.com

Heathrowe,

Thank you for the information.  Yes I agree that the 64 bit CS4 package (and

there are two versions of CS4, one 32 bit and one 64 bit, I installed the 64

bit version) I installed should be compatible with Vista and all 64 bit

hardware platforms. 

Here is the response I got from Adobe:

The simultaneous installation of Fireworks CS3 and CS4 does not cause any

performance issues. The increased speed of 64 bit is not being consumed by

Fireworks like other Adobe apps ex Photoshop.

You might probably try running a fewer applications to make the system and

apps run faster. A guess.

The problem I have happens when just Fireworks CS4 is open and all other

apps are closed.  The second response I received was:

Firstly, I need to inform you that Adobe does not certify Fireworks

CS4 for Windows Vista 64-bit operating system. It is only certified for

the 32-bit version. Hence working on a non-compatible OS may result in

unexpected errors. I can either suggest you to use a 32-bit vista or

wait for a compatible release from Adobe.

The second statement came directly from Adobe online support.  The problem

happens in CS4 and not in CS3.  I have isolated it to the addition of

Illustrator Artistic Brush elements.  The included file has the problem.

Any help you can give would be greatly appreciated.

Thanks,

Natalya Brandt

office  510.538.1177

mobile 510.599.7110

natalya@sierrausa.com

www.sierrausa.com

Sarthak,

Attached is the file that has the Illustrator Artistic Brush strokes that were imported into Fireworks CS4.  This file saves at the normal rate in CS3, but takes a long time (up to two minutes) in Fireworks CS4.  Please help me to understand the problem.

Natalya

I installed the patch and see no difference in stability problems.  FW CS4 crashes every 5-10 minutes on an otherwise stable Pentium 4, 4GB RAM, Win XP Pro.

Your software team may want to study this page of design professionals who have all experienced the same instability:

http://www.flickr.com/photos/hicksdesign/3961465821/

IT IS YOUR SOFTWARE.  PLEASE FIX IT.

Hi Eversonjp

We have workaround that is likely to fix this issue.

1.       cd  /Applications/Adobe Fireworks CS4/Configuration/Mac/Shared/AdobeAIR/SDK/runtime/Adobe AIR.framework

2.       rm –f Versions/Current

3.       rm –f “Adobe Air”

4.       rm –f Resorces

My Fireworks CS4 will not open.  I get the error, "An internal error occurred" (twice).

I moved all my fonts and it still wouldn't work.

I tried moving specific fonts that other people noted, and it still didn't work.

I downloaded and unzipped the update.  My screen shows Version 10.0.3.011.  It still doesn't open.  same error.

what else?  It worked fine for the last three months. Then this error.

Can you help me please.

No Sarthak, I don't have any .dfonts.  I repaired my Office 2007 and lost many fonts, leaving only .ttf, one .ttc, and two .fon.

Any other suggestions?  It worked fine for a few months until now.

Anything?  Do you have any help for me at all?  I've tried removing fonts and downloading the updater.  I continue to get the same error message.  This was not inexpensive software.  I would really like to be able to use it.  Sure would appreciate some help on this.  I don't know what to do.