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(Kenneth_L_Brown)Community Member
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CS2 The Adobe Updater could not be started...

Jan 9, 2008 8:04 AM

After installing CS2 on my new Vista computer when I start Photoshop I get the message "The Adobe Updater could not be started, please reinstall application and components."

Knowledgebase ID 331634 offers solutions for Windows 2000 and XT, but not for Vista.

Anybody here got a clue?

ken
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    (popanot),
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    Jan 19, 2008 12:00 PM
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    Kenneth,

    I got rid of the Updater error message by doing the following:

    1. Go into C:\ProgramData\Adobe\Updater
    2. In there you will find an XML file named - AdobeESDGlobalApps.xml
    3. Open/Edit it with Notepad or some text or HTML editor
    4. There will be various sections in there for each Adobe application. Within each section you will see an entry similar to - <IsEnabled>1</IsEnabled>.
    5. Change the "1" value to a "0" in each section.
    6. Save the file.

    I think this turns off the Auto Update feature for each app.
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    (Kenneth_L_Brown),
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    Feb 6, 2008 8:35 AM
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    Popanot...

    Thanks for the try. I do not have an XML file by that name. Nor anything that looks like an adobe updater file that i can open with notepad.

    I'm in windows photoshop.

    kenneth
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    (trinic),
    Community Member
    May 3, 2008 8:17 PM
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    go into
    C:\Program Files\Common Files\Adobe

    Look for the updater folder, make sure it's not "updater5"

    If it is, take the 5 off the folder name and it'll work after that
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    (Kenneth_L_Brown),
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    May 7, 2008 5:04 AM
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    Unfortunatly that didn't work. Updater still fails to start.
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  • John Joslin
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    John Joslin,
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    May 7, 2008 6:08 AM
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    You can bypass the Adobe Updater by getting updates from the Adobe site. (If you know what you are looking for it helps.)
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    (AcaCandy),
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    Jul 3, 2008 7:59 AM
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    Taking the "5" off of the Updater folder worked for me.
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    (Naeem),
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    Sep 20, 2008 9:40 PM
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    its working fine on mine side <br /><br />u can find that file here<br /><br />C:\Documents and Settings\All Users\Application Data\Adobe\Updater<br /><br />file name = AdobeESDGlobalApps<br /><br />data in file  =<br /><br /><?xml version="1.0" encoding="UTF-8" ?><br /><AdobeUpdaterRegistrationManager><br /><Application appID="photoshop9-en_US-RET"><br /><DisplayName>Adobe Photoshop CS2</DisplayName><br /><InstallPath>C:\Program Files\Adobe\Adobe Photoshop CS2\</InstallPath><br /><PreAppPath></PreAppPath><br /><PreAppParams></PreAppParams><br /><PostAppPath></PostAppPath><br /><PostAppParams></PostAppParams><br />________________________________________<br /><br /><IsEnabled>1</IsEnabled>     <br /><br />      <<<<< THIS IS LINE TO EDIT CHANGE 1 TO 0<<<<<<<<<br /><br />_______________________________________________<br /><br /></Application><br /></AdobeUpdaterRegistrationManager><br /><br />save the file enjoy<br /><br />naeem<br /><br />www.tec-forum.co.cc
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    (salma_ali),
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    Mar 12, 2009 12:52 AM
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    Thanks, it helped me guys :D
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  • jgcalifornia
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    jgcalifornia,
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    Sep 8, 2009 5:24 PM
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    hi, any help on this for mac users?

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  • Bart Cross
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    Bart Cross,
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    Sep 9, 2009 8:19 AM
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    Wrong side of the forum, there is a Mac Photoshop forum for those issues.

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