Forums

I am having the same problem and am losing my mind trying to figure this out.  Someone please help .

I'm having the exact same problem. A week ago I downloaded 5 EPUBs with DRM from San Francisco public library. They transfered to the PRS505 and read fine. Today I downloaded 2 more books. They open fine in the ADE software. They will not open in the Sony Library ("This computer is not authorized to read these files"). They do not open on the Sony Reader ("Protected Page").

It used to work, now it doesn't. The reader and ADE are both authorized.

I have trouble tickets in with Sony and Adobe but I'm not optimistic.

This is incredibly frustrating. ADE is the buggiest piece of software I've encountered in a long time, and we're held hostage to it because of DRM.

Good information, lbbstar.  I've found similar experiences as yours, although mostly it doesn't work in any combination.  I do agree that on rare ocassions, it does work by uploading just one ebook.  I do usually remove all ADE ebooks before uploading just one, hoping it'll work.

Thank you so much for keeping me in the loop.

Doreen

Spoke too soon??  Up to the week hours of the nite and woke up this morning and couldn't open my borrowed books ..

Yay! Such great news.

Doreen

This problem continues to happen, at least for me.  Everytime I download an Adobe ePub book from my library it opens OK on my computer but gives me the "Protected Page" error on my Sony PRS-505.  If I delete the book from the 505 and copy it over again it usually works but my most recent book had to be deleted/recopied 3 times before it would finally open on the 505.  I am using the latest Sony eBook Library, vers 3.0.00.08040, to manage my books but I also had the problem when I tried using Adobe Digital Editions directly.  It's very annoying to have to delete and recopy every book when you don't know if it worked until you disconnect the 505 and wait for it to refresh - only to find out it didn't work.

<delete>

Thank God I found this site. I thought I was the only one

with an EPUB problem.

This has been for months. I contacted Overdrive and they

said they were aware of it. Ok.....

I installed the newest firmware from Sony.

Now I can access the Estore but can't access Elibrary.

I was in email contact with Sony. They said I can't

acess Elibrary because I have a 64bit PC.

This is BS because I was using the Elibrary (64) since

March and never had a problem until the newest firmware was downloaded.

I told Sony it is ridiculous that I can make a purchase from the

Estore (64) but can't open the elibrary.

The brainiac suggested I do a hard reset on my reader. I reminded him

I can't because I can't acess the Elibrary to reload.

Everything worked well except for the EPub issue, and when I downloaded

the newest firmware and can no longer acess the Elibrary.

Sorry to ramble. Am PO'd.

It is now October and this cannot be fixed yet or it would not still be happening I have bought the new 600 in the Uk AND THINK LIFE IS TOO SHORT FOR ALL THIS RUBBISH AM RETURNING IT

Chrissie

ok but how do I do this

Chrissie

I have been trying to solve this challenge (protected page issue) for weeks.  Can you advise how to strip the DRM.  Thank you very much for your reply

I only see 3.0,01 too.  I am going to call Sony again and if I get a good

update, will post.

I have yet to get an answer to my ticket that I have open with Adobe, but this forum has been great.  I did as you suggested above (not using ADE) and I seem to be able to download and read borrowed books that are both PDF and ePUB formats.  I agree that there might not be much use for ADE, but for those books whose rights allow it, ADE gives you some print/copy commands that I don't think the Sony Reader software has. 

I think the ability to "borrow" books from the library, just knocks the socks off of the Kindle and I was really disappointed when I had trouble with it.  But, so far, so good.

If I ever get an answer from Adobe, I'll post it.

Hi all,   I am hoping someone can provide additional guidance re not using Adobe Digital Editions as I am still tyring to download ebooks.   I removed ADE from my computer and saved a library ebook on my desktop (file extension is an ASCM) file.   I am not able to open file or move to reader.   If you could provide step by step instructions, it would be appreciated.

Thank you in advance.

What I have found is that:

I have Adobe Digital Editions loaded on my PC, but it is not running.

I have the latest Sony e-book software loaded and it is running.

After selecting the "borrowed" library books and going through the checkout to download them, when I click "download", the Sony software downloads it to your e-book library and you can move the book to your reader from there.  I've tried this a few times and seems to work for both PDF and EPUB books.

It seems to me that if the ADE software was actually running, ADE connected and downloaded the book rather than the Sony software and then I had significant problems transfering to the reader.  If the Sony software accepts the download, it seems to work fine.

I received a msg this morning indicating Sony is upgrading their sony store site and there will be an update to the software after Dec 12th.  The intention of the update is to move towards epub format so I'm keeping my fingers crossed that the issue will finally be fixed.

In the meantime, try borrowing books with the same format. (epub or pdf).  as per my previous post I only borrow pdf books (mixing epub and pdf gives inconsistent results) and can transfer all by library books to my reader without getting protected page situations.

Yes, Just sent you a message.   Keep your fingers crossed.....(ps nothing

will work for me; tried your suggestion....)_

Mike,   well I am hoping the Sony upgrade on the 11th will   be the fix.

Will save your message for future reference.   I am determined to use the

public library capability!

Thanks again Mike.

This is still a problem on the PRS-300 also. It seems to work OK when the books are in the same format. When I downloaded new PDF files from the library, the epub book from the library was unreadable; but the PDF files were both OK. Sony claimed to be working on the problem.

I've had the same problem everyone has described with my PRS-300.  I bought it specifically to use with library ebooks.  After hours of playing and talking to Sony tech support, I now have a sequence of steps that works. Note, as Adobe confirmed to me, I can't have both .EPUB and .PDF ebooks on my PRS-300 at the same time, so I am only using .PDFs, but I had problems consistently getting readable versions everytime I tried to add a new one - I read fast, so the problem hit me every few days. Here is what works for me (discovered with the help of Sony tech support person #5)

1.  Note the page you are on for the books you have started because you will lose that info.

2.  I assume your .PDF books have been downloaded from your library and you know where they are.

3.  Delete all books from your PRS-300 using the "Reader Library" software which launches when you plug in the PRS-300. Eject the PRS-300, close the "Reader Library" software and unplug the USB cable.

4.  Plug in the USB cable. The "Reader Library" software launches. Close it and open the Adobe Digital Editions.

5.  In Adobe Digital Editions, when you select the PRS-300, the books will show as "missing". Delete them and close Adobe Digital Editions

6.  Unplug the USB cable.

7.  Plug in the USB cable.  When the "Reader Library" software launches, close it without ejecting the PRS-300.

8.  Open the Adobe Digital Editions, drag all files to the PRS-300 and close the Adobe Digital Editions.

9.  Unplug the USB cable.  All the books should be readable.

So, it seems you must delete all the books from the PRS-300, make sure the Adobe Digital Edition thinks there is nothing on your PRS-300.  Close all the sofware on your PC and start from scratch to load all the books back.  If there is a shorter sequence of steps, I haven't found it, and am tired of experimenting.  I have tried this sequence more than once, so I think it will always work.  Remember all ebooks have to be the same format, either .EPUB or .PDF but not mixed.

I'm a little confused. kellison3025 states his reader is the 300 model.

His technique worked for the 505?

I apologize to all for sending me emails and not getting a response.

I tried but every time I'd write a response and hit reply it would come

back as undeliverable.

I guess I have to go directly to the site and not click the link that was

in the email.

Yes, kellison3205 described a solution he used with his PRS-300 reader but the original thread topic was to do with a PRS-505 problem and the symptoms I was experiencing were the same.  I just took a chance that the solution that worked on the PRS-300 may work on my PRS-505 also and it did.

The only difference I encountered is that my PRS-505 does not launch the Reader Library software when I plug in the USB cable.  I manually launched the Reader Library each time the "nine steps" indicated it was launched.

When I did 'open' on the 'URRLink.acsm' the Reader Library opened.  Today I

just update DE and now hitting 'open' on the URRLink.acsm opens DE. The

first time I opened the Reader Library software it had a message saying

something about .EPUB files not associated any longer with it.  I didn't let

it change the association. If you go to Windows Explorer - and open

Tools/Folder Options - and select the File Types tab, you can find the .ACSM

and change it to open the Reader Library. At this point, I am not sure if

that matters.  You can also import files into the Reader Library.

I still get inconsistent results since I don't always follow my 9

steps. Sometimes it still takes me a couple of tries, but I get the desired

results after 1or 2 tries so I am not getting so frustrated.  I still can't

get both .EPUB and .PDF files to work at the same time.

By the way, kellison3205 is a 'she'.  It was weird reading about me referred

to as 'he'

Why do you have Adobe DE installed. Do you use it to read books on your computer? I don't have it installed and have not had any problems reading library books which are in the same format. I still can't read DRM protected ePUB and PDF at the same time on the Sony Reader.