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Premiere Elements 8 Crashing

Oct 7, 2009 3:12 AM

I have just installed the update to PE8 (originally had PE3), and it has crashed 5 times in the last hr! Very frustrating! I was trying the tweek an old movie I made with PE3, but I do one action & it crashes! I am running Vista, 2GB RAM, and plenty of hard disk space! Help!

 
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  • Currently Being Moderated
    Oct 7, 2009 5:25 AM   in reply to em.ford
     
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  • Currently Being Moderated
    Oct 7, 2009 8:32 AM   in reply to em.ford

    This ARTICLE will also give some tips for getting your computer set up for an editing session.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 8:35 AM   in reply to em.ford

    This ARTICLE might yield some tips on tracking down "clues" as to what is happening, when the program crashes.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 8:40 AM   in reply to em.ford

    Though written for PrPro, some of the troubleshooting tips in this PrPro-Wiki section might prove useful.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 8:42 AM   in reply to Bill Hunt

    Bob

     

    I keep getting all the messages from the PE forum mostly for releases 7 & 8,

    so far about 112. The messages are interesting but they also are voluminous.

    How do I Stop them

     

    Truthseeker

     

    Bob Cleary

     
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  • Currently Being Moderated
    Oct 7, 2009 8:53 AM   in reply to TRUE_SEEKER

    Bob,

     

    Are you talking about e-mail notifications of posts to the forum?

     

    If so, you can go to your Adobe Profile and click on the E-mail Notifications tab. There you can choose which articles you wish to receive e-mail notifications on. I only get my notifications on certain articles that I have posted, from which I hope to receive answers.

     

    You also have the option to turn all e-mail notifications OFF, or filter them to just articles that you initiate. This is a global setting, where the former is more specific to individual threads.

     

    Hope that this helps, but let me know if it does not.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 9:21 AM   in reply to TRUE_SEEKER

    Bob,

     

    Take a look at this ARTICLE on e-mail notifications.

     

    Hope that this helps,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 5:19 PM   in reply to em.ford
    It was just frustrating cos I used to work on PE3 for hrs with no problems..

     

    Remember, when you were running PrE 3, your computer was probably much newer and closer to the last updates, whether OS, QT or video & audio drivers. Those are all very important aspects.

     

    Good luck, and let us know how it goes.

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 8:25 PM   in reply to Bill Hunt

    I've had very similar experiences.  With a very stable, reasonable powerful computer PE8 crashes all the time.  I've set the autosave to 1 minute and try to remember to hit ctrl-s after every single action I take, because I don't think I've actually used for 10 minutes straight without it crashing.  No other program on my computer has problems and this machine has not crashed since I first started it up in December of 2007.  In fact other Adobe products like Lightroom 2 and Photoshop CS4 work wonderfully.  I think that they released PE8 prematurely or perhaps without ever trying to edit AVCHD files.  I'm hoping for an update, but I'm also considering asking for a refund.

     

    So, I guess the search will begin again for video editing software.  That will certainly teach me to believe PC World's 95/100 review.

     

    My computer is Vista 64, Q6600 (2.4 GHz Core 2 Quad), 8GB of RAM, nVidia 8800GT, 4 disk RAID 5 that does 180MB/s.  While I don't expect to run the video stabilization effect in real time, I certainly expect it to play AVCHD video.

     
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  • Currently Being Moderated
    Oct 7, 2009 9:08 PM   in reply to Beltane72

    Did none of the articles that I linked to help you? Did you use the "Clean, Lean & Mean Editing Machine?" Did you not get any error or warning messages with your system/program crashes, from the "Crash/BSOD Article?" In my experience, programs do not crash, without leaving a trail. I cannot believe that you go zero error, or warning messages. It just does not happen on a PC.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 9:13 PM   in reply to Bill Hunt

    If you have done everything, and nothing works, nor does it yield any error, or warning message, then the only hope is The Case of the Unexplained. Work through everything mentioned in this video. Do not miss a step, and let's hope that something here will help.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 7, 2009 11:37 PM   in reply to em.ford

    I have the same problem.  I believe it's because I cannot get Quicktime to work.  I cannot even uninstall it in order to install it again.  Does anyone know how to deal with this problem?

     
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  • Currently Being Moderated
    Oct 8, 2009 5:17 AM   in reply to katrinakuizenga
     
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  • Currently Being Moderated
    Oct 8, 2009 7:09 AM   in reply to katrinakuizenga
    I cannot even uninstall it in order to install it again.

     

    This does not bode well. Add/Remove Programs should do the uninstall for you. If it does not/cannot, then it is likely that your installation did not complete for some reason.

     

    I would first manually remove the Apple QuickTime folder structure, and then run a Registry Cleaner, like CCleaner several times, until there are no problems.

     

    Another method would be to go to a System Restore Point, prior to the attempt to install QuickTime. Depending on how often you do System Restore Points, this might be the perfect solution, or you may loose the installation of many programs.

     

    Is your OS up to date- all updates, hot-fixes, etc.?

     

    Do you have adequate HDD space to install QuickTime?

     

    Are you logged-in as an Administrator?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 8, 2009 7:42 AM   in reply to Steve Grisetti

    It has to do with where it is located in the computer.  I read that on a

    apple-forum-Quicktime-help discussion.  The answer to the inquirer's problem

    which was exactly like mine was that he had codec packs installed on his

    computer.

     

    I don't think I have any of those.  Something is messing with the Quick time

    application.

     

    Do you want to see that post?  I'll look for it.  It was back in May, 2008.

    THANKS.

     
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  • Currently Being Moderated
    Oct 8, 2009 8:39 AM   in reply to Bill Hunt

    Hi, Thank you.  I just called Cyber defender, a technical help service out

    of New Delhi.  We removed a Codec Pack and installed Quicktime Lite.

    Premiere elements is not working.

     
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  • Currently Being Moderated
    Oct 8, 2009 9:51 AM   in reply to em.ford

    QTE

    I think that they released PE8 prematurely or perhaps without ever trying to edit AVCHD files.  I'm hoping for an update, but I'm also considering asking for a refund.

    So, I guess the search will begin again for video editing software.  That will certainly teach me to believe PC World's 95/100 review.

    UNQTE

     

    I absolutely agree. I wish I could get my $$$ back as well  but doubt. Software returns are not covered. I realize now I had rushed too fast getting the PE8 bundle, relying solely on Adobe's reputation. I am leaning towards going back to Cyberlink. Their Powerdirector 7 or 8.0 support AVCHD.  Keep us posted as well about what you found out there.

     
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  • Currently Being Moderated
    Oct 8, 2009 9:53 AM   in reply to katrinakuizenga
    We removed a Codec Pack and installed Quicktime Lite

     

    I've never heard of QuickTime Lite.

     

    Now, with regards to CODEC "packs," I have to admit that I am not a fan. Some are pretty benign, but many also install all sorts of "stuff," and some of that can really mess up a system, and an NLE in particular. FFDShow, a part of many of these, has been known to kill PrPro. I do not know about PrE, but with the similarities in some of the code, would not be surprised. Also, some of these packs require that one uninstall every single module to clean them out. I strongly suggest that one run a good Registry cleaner, like CCleaner many times, when the uninstall is done.

     

    For CODEC's, I get just what I need, when I need it. I also go to the source, when possible, even if it means that I need to pay, when there is a free version around. Many of the free CODEC's are hacked, or reverse-engineered. There are some exceptions to the "free" CODEC's, like the Lagarith Lossless CODEC.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 8, 2009 10:27 AM   in reply to premiere-newbee

    I'm sorry you paid for PE8.  I called a cyber help service we pay for and

    the guy was able to unintstall Quicktime and substitute Quicktime lite.  Now

    PE works.  However, PE8 was giving me fits.  Luckily I have PE4 so I'm using

    that.

     

    I think Adobe should give you your money back.  I wish I could get

    reimbursed for all the time I've wasted being jerked around (I'm sorry to

    use such yucky language but I can't think of any other term) by PE8.

     

    GOOD LUCK.

     
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  • Currently Being Moderated
    Oct 12, 2009 1:01 PM   in reply to Steve Grisetti

    Hi Steve,

     

    I have several questions and I'm pretty desperate.  adobe help forum is down

    until tomorrow.  I'm hoping you can help.

     

     

    Do you know how I can resize still images for Adobe Premiere Elements 4 in

    order for the images to be clear and not fuzzy?

     

    Is there a certain frame size I should be resizing all of the jpeg images I

    am using?  How do I determine what size is best for PE4?

     

    Instructions in help.adobe.com tell you to determine the frame size of the

    video by right-clicking in the project view or the Timeline and choose

    properties.  It says there is an Image Size option.  I can't find it.  Or

    else I just don't know what I'm looking at.

     

    I would really appreciate you help on this.

     

    THANK YOU.  Katrina

     
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  • Currently Being Moderated
    Oct 20, 2009 9:57 PM   in reply to em.ford

    Hi All,

     

    I am also a user of Premiere Elements and recently bought the latest version.

    To address a couple of issues that you guys are facing, well frankly i'd not say that i've not run into problems but there are comfortable workarounds and tweeks that one can do to please himself.

    I am mostly into HD editing and understanding the complexities of HD editing, i know that i need a machine with decent horsepower and it NEEDS to be neat. Also while editing, since i want my editing to work, i have been patient with the software and things have worked out quiet well for me.

    A couple of things one can do to is:

    - Make sure there are no additional processes running into the background and Premiere Elements does get the right CPU power and RAM.

    - Stocking up your system with additional RAM really won;t hurt. eh??

    - Since i am into HD editing, i do not require much of background rendering. Hence switching off background rendering has helped me with a CPU and RAM optimization.

     

    At the end of the day, i have always got brilliant results with Premiere Elements.

     

    Thanks

     
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  • Currently Being Moderated
    Oct 21, 2009 5:30 AM   in reply to Rodrigues Regan
     
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  • Currently Being Moderated
    Oct 21, 2009 5:43 AM   in reply to katrinakuizenga
    Do you know how I can resize still images for Adobe Premiere Elements 4 in order for the images to be clear and not fuzzy?

     

    Katrina,

     

    This ARTICLE will tell you how to resize large stills in PS/PSE.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 21, 2009 5:46 AM   in reply to Rodrigues Regan

    RR,

     

    Welcome to the forum.

     

    I strongly agree with your statement:

     

    Make sure there are no additional processes running into the background and Premiere Elements does get the right CPU power and RAM.

     

    Here is an ARTICLE on setting up one's computer for NLE work.

     

    Thanks for reporting,

     

    Hunt

     
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  • Currently Being Moderated
    Oct 21, 2009 5:59 AM   in reply to Steve Grisetti

    Hi Steve,

     

    Yes, i am having a great experience with 8.

    I'd agree that i have to be a little more careful but i like the new content specific features.

    Nice, i must say..

     
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  • Currently Being Moderated
    Oct 21, 2009 8:55 AM   in reply to Rodrigues Regan

    Thank you.  Yes, I think Adobe Premiere Elements is a great tool.  It's me

    not the software.....

     
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  • Currently Being Moderated
    Oct 24, 2009 4:46 PM   in reply to katrinakuizenga

    Hello,

     

    I'm very happy that some of you are having good luck with Adobe Premiere Elements 8, but I am not able to use it to successfully edit AVCHD files produced by a Canon HF200.  I tried all of Hunt's thorough and useful suggestions, with no luck.  At one point I had 5 different support cases open and Adobe did not solve any of them.  In one case, where the Watch Folders feature of the Organizer wouldn't work, it was escalated to their second level support and they never even bothered to respond.  I am very dissastisfied with the software and just as dissatistifed with Adobe's support.

     

    I bought this software to edit AVCHD videos, which it promised it could do.  On my Core 2 Quad Vista 64 with 8GB of RAM, it couldn't do it.  In fact, without waiting for hours of background rendering, it couldn't even play a preview of the video.  I would get audio only.  This is strange, considering that  Pinnacle Studio 14 HD from Avid plays beautiful preview video immediately, in real time, with no stutters, jitters, or any problems at all.  (Cyberlink PowerDirector can also play them immediately and in real time, though at a much lower quality than Pinnacle.)

     

    This is probably the lowest quality Adobe software I've used in my 15 years of working with Adobe software.  I set the autosave to 5 minutes and tried to remember to hit ctrl-s after every single action, because there was not a single session that Priemiere Elements ran for 10 minutes without crashing.  (I cannot remember a time when Photoshop CS3 or SC4 or Lightroom 1 or 2 ever crashed on this same computer.)  Any action risked crashing the program.

     

    Like many on this forum, Adobe, blames my computer, which as been running without problems since December of 2007.  Other programs, including Adobe's manage to run on my computer without crashing.  It is clear to me, that Premiere Elements 8 was not adequately tested with AVCHD video before being released.

     

    Happily, I was able to return this highly unstable software, which can't perform to its advertised features, and get my money back.

     
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  • Currently Being Moderated
    Oct 24, 2009 5:22 PM   in reply to Beltane72
    I am very dissastisfied with the software and just as dissatistifed with Adobe's support.

     

    Both of these have been far too common sentiments in my book.

     

    It seems that there might be issues with PrE 8, but my "jury" is still out. Now, regarding Adobe support, you are not the first to indicate this as an issue. I can tell you that Adobe is aware of this problem and is working to correct it. Going back some, I used to place Adobe support, both Customer Service and Technical Support near the very top of the software companies. Luckily, I have had to use neither for over a decade. Still, others report that it has declined horribly and this never should have been the case. To go from the top to near the bottom is just not acceptable. Unfortunately, other than telling you that management knows and is working, there is not any secrets that I can share with you. It should be getting better, but who knows when the users will see this improvement?

     

    I bought this software to edit AVCHD videos, which it promised it could do.

     

    AVCHD is tough to handle, but looking at your specs., you should not have this sort of an issue. PrE 7 did just fine for most people, so long as their computers were up to the task, and their computers were tuned up. Not sure what the deal with PrE 8 is. I do not have it, and will probably not likely upgrade, as PrE is but a tool in my toolbox, and I use PrPro for most editing chores, although it's now an older version.

     

    Have you read through ATR's reviews of PrE 8? It seems that there are a ton of new choices and adjustments, than in earlier versions. I wonder if some of these might be able to help you, by either turning some ON, or some OFF. Just wondering.

     

    Pinnacle Studio 14 HD from Avid plays beautiful preview video immediately, in real time, with no stutters, jitters, or any problems at all.

     

    Going back many years, I had Pinnacle Studio 7, 8, 9 and 10. The only useful version was 9.4.3, which I used for some time. It was OK, though a bit clunky IMO. With Studio 10, I was blown away with the problems and S-10.1.1 actually ate my workstation. I rebuilt it, wiped the C:\ and bought PrPro with CS2 Production Studio and never looked back. I have had one crash and that was my doing. I have had zero memory messages, but do have a fast, robust workstation. It has just worked perfectly out of the box. I have not upgraded it because CS3 did not offer me anything that I did not already have, and had some issues. CS4, was a bad deal upon release, so I held off. Now, it appears that Adobe has gotten it right with CS4.1 and CS4.2 is coming soon. Maybe it's time to think about that upgrade? Sorry, but I cannot help you with Pinnacle Studio 14, as 9.4.3 was the last useful version that I had.

     

    This is probably the lowest quality Adobe software I've used in my 15 years of working with Adobe software.

     

    My impressions are built on using PrE 4, but having read every post in this forum, back before the changeover killed most of the old articles. This allowed me to see things all of the way back to about PrE 1.0, with each version introduction along the way. Most user impressions were very good, and most posts were "where did Adobe move ____," of "how do I do ____, in PrE x?" The problems that existed, seemed to be with inadequate equipment, or inadequately maintained equipment - not with a bad release.

     

    Fast forward to PrE 7. Things seemed to be getting derailed a bit. Yes, there were many new formats and CODEC's, so there were plenty of additions for Adobe to work on. Now, PrE 8 seems to be a different animal. It's still new, and there appear to be many changes. It also seems to stress more computers with just its code and its necessary processes, than ever before. Unfortunately, only time will tell. Someone migh look back from PrE 10 and wonder what the hoopla was with PrE 8, and it was finally deemed the "most stable version ever released." Let's go back to an earlier paragraph. I did not upgrade to CS3, because it did not offer me anything I could immediately use, and had issues. Now, on the PrPro forum, one would think that CS3 was made of platinum with diamonds. It is universally praised and many rolled-back to it because of its stability. Yeah, now they think it's stable, but they should have been reading the forum when it was introduced! For me, PrPro 2.0 is 100% stable, and at the time, many reported that CS3 was not. Still, it is now a paradigm of stability. I get a bit of a perverse "kick" out of this, being a student of history. Who knows what the future will hold for PrE 8?

     

    I set the autosave to 5 minutes and tried to remember to hit ctrl-s after every single action, because there was not a single session that Priemiere Elements ran for 10 minutes without crashing.

     

    Back when I started with Pinnacle Studio, there was no AutoSave. Ctrl+S was so common that I almost had the fingers of my left hand shaped to do that easily. It was, make a cut, hit Ctrl+S. Add a Transition, hit Ctrl+S. This continued through S-9.4.3, the most stable version of that program. Have no idea how stable it is now.

     

    Happily, I was able to return this highly unstable software, which can't perform to its advertised features, and get my money back.

     

    Though they dropped the ball on CS & TS, Adobe has held the line on their 30-day, money-back guarantee, and I am glad. Obviously, being a loyal user for decades, I hope that they do not have to honor it too often, but if they do, it should send a very big message to them that they have a problem.

     

    Good luck, and sorry that it did not work out for you.

     

    Hunt

     
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  • Currently Being Moderated
    Feb 26, 2010 7:38 AM   in reply to Bill Hunt

    Hi Folks

    I’m a 68 old PC novice could you please

    I’ve been using adobe registered software since photoshop 2.5

    I’ve just purchased a new PC

    Intel Core 2 Duo E8400 3GHz

    EVGA nForce 680i 122-CK-NF68-RX motherboard

    4GB DDR2 memory

    1 x 250GB system drive

    1 x 1000GB data drive

    Nvidia Quadro FX4500 PCI-E graphics card 512MB GDDR3

    Adobe Elements 4 was working great so I upgraded to 8 then nothing but crashing

    Contacted Abobe they told me I had the wrong graphics card but it’s the card adobe had designed by Nvidia to run there software

    Now I’ve disabled Elements 8 information tracking it seems to be working faster and it hasn’t crashed yet (give it time ) ho and my broadband usage as gone down 

     

     

     
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  • Currently Being Moderated
    Feb 26, 2010 8:59 AM   in reply to Clive Leach

    Clive,

     

    There has just been a patch for PrE 8 released. On the main forum screen, there is a notice at the top - a sticky. I'd follow the instructions that Chad Baker (Adobe Employee) offered, and get PrE 8 updated with this patch.

     

    Here's hoping that the majority of the problems will disappear. There are also some good FAQ Entries, accessed from the main forum screen to the right of the thread list, that tell how to optimize PrE 8 and also the computer.

     

    I also find the tips in this ARTICLE to be useful, when ever I am starting an editing session.

     

    Good luck, and happy editing,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 27, 2010 3:30 AM   in reply to Bill Hunt

    Hi Bill

     

    I can't find the patch by Chad Baker

     
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  • Currently Being Moderated
    Feb 27, 2010 4:38 AM   in reply to Clive Leach

    Patch details are here: Premiere Elements 8.0.1 patch available through Adobe Update Manager

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 27, 2010 7:05 AM   in reply to Clive Leach

    Clive,

     

    When Chad posted of the patch, it was then available only through the auto-updater. Within days, it should be available on-line for download and installation. This normally takes between 2 - 5 days. Do not know the exact timeline for Adobe, but I feel safe saying that it will soon be up. I also would expect that Chad will report on it, the moment that it is live.

     

    With an update, it's done in two stages: the patch is written to utilize the auto-updater for the actual installation, and then it is re-tooled to include the installation programs. This is what some are waiting for, as it seems that the auto-updater is not picking up on the patch for a few users. Yes, the core code is used in both, but the "packaging" of that code is different.

     

    Watch the top of the main forum page, as I feel confident that Adobe will announce the deliverable patch, when it is done.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 27, 2010 12:18 PM   in reply to Bill Hunt

    I’ve download and installed the update from the help file PE8 stopped crashing it mow freezes up when are they going to get it fixed

    I don’t have any other programs running on my computer

    Other Adobe products Premier Elements 4, Photoshop CS3 and 4 work brilliant  I think that they released PE8 in a rush I was hoping for an update, but I'm also considering asking for a refund.

    My computer Window XP it’s a new stable powerful computer

    Intel Core 2 Duo E8400 3GHz

    EVGA nForce 680i 122-CK-NF68-RX motherboard

    4GB DDR2 memory

    1 x 250GB system drive

    1 x 1000GB data drive

    Nvidia Quadro FX4500 PCI-E graphics card 512MB GDDR3

     
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  • Currently Being Moderated
    Feb 27, 2010 2:44 PM   in reply to Clive Leach

    You say it's a new machine. This almost certainly means that various drivers are out of date (that's an inherent fault with any new machine that will have been cloned from a 'master' disk.

     

    So, as a minimum, update your sound and graphics drivers from the manufacturers web site. And install the latest version of QuickTime from the Apple site.

     

    Then tell us more about the video footage - what is was imported from and what format is it. This should help: Got a problem? Here's how best to ask for help (you may have to select the announcement from the right hand side of the screen)

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 28, 2010 12:49 AM   in reply to nealeh

    PE8 FROZEN

    Now you’ll have to bear with me I’m only dithering old novice like I’ve said before

    PE8 installed C main drive

    8 min AVI video stored  on external HD connected via USB

    PE8 - File – Get Media From – PC File and Folders – Add Media – My Computer – find media in a folder on external HD select it click to open – it was very quick opening the AVI into the projects

    Click and drag  AVI onto video 1 timeline that is when it froze up

    I tried it with Studio 10 I got free with Dazzle it worked great it was a lot slow getting the AVI from the external HD into the projects

    Could it be that the external HD  and USB connections are to slow for PE8

     
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  • Currently Being Moderated
    Feb 28, 2010 3:04 AM   in reply to Clive Leach

    You can test the speed issue by copying the file to your local hard disk and seeing if it loads or not.

     

    Also provide more detail on your footage (see Got a problem? Here's how best to ask for help) and also run it through G-Spot to determine what format the video really is.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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