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HomerDawg
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Audition "Help" not functional

Oct 4, 2009 2:52 PM

While using Audition, -> Help (menu) and selecting any of the following does not do anything:

Adobe Audition Help... F1

Search...

Keyboard Shortcuts...

Glossary...

 

Nothing happens. No error messages, no nothing.

Yes, I've reinstalled once already with no "Help" functionality.

What am I missing ?

Please advise.

Thanks.

-HomerDawg

707 Views   2 Replies   Latest reply: HomerDawg, Oct 9, 2009 7:13 AM
 
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  • Stephen P Simpson
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    1. Stephen P Simpson,
    Oct 9, 2009 3:53 AM   in reply to HomerDawg
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    Hello HomerDawg.

     

    This was a problem that affected a few Adobe products a while back (resolved January 2008). The answer, in my case, was to download and install an updated ahclient.dll:

     

    "Help content does not open in Photoshop Elements 6, Premiere Elements 4, or Audition 3"
    http://kb2.adobe.com/cps/402/kb402707.html
    Click the link in the page to download.

     

    I'm not sure, but the fix might also be included in the 3.0.1 update patch:
    http://www.adobe.com/support/downloads/product.jsp?product=92&platform =Windows

     

    It was a bit of a struggle to find this fix. It isn't on the updates page for Audition. I had to trawl through my correspondence at the time to find it.

     

    I hope that this helps.

     

    Steve.

     
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  • HomerDawg
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    2. HomerDawg,
    Oct 9, 2009 7:13 AM   in reply to Stephen P Simpson
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    Excellent ! Thanks Steve :-)

    I tried the 3.0.1 patch 1st, but that did not work. Getting an updated ahclient.dll was the key to success.

    I have other Adobe products where help worked so I subsequently checked the dates of ahclient.dll on those apps

    and sure enough, Audition was out of date. ahclient.dll dated 2/13/08 worked.

    Once again Tahnks for your efforts (and for saving your correspondences).

    -HomerDawg

     
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