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LuckyClover
Currently Being Moderated

Context-sensitive (pop-up) topic handling in Firefox

Oct 21, 2009 5:12 PM

I'm using RoboHelp 7 HTML for WebHelp development. The Help project I've built is accessible from a Web-based application, for which I have also created context-sensitive Help. The application will soon officially support Firefox v. 3.5.3, so users can use it to launch the application instead of IE, if needed. The problem is the behavior of Help display within Firefox. When launching Help from the application's toolbar menu or from anywhere in the GUI where contex-sensitive Help is accessible, there is a blank pop-up window that displays and vanishes in the lower right portion of the desktop. The Help topic is launched at the same time as this blank, secondary window, but it displays as intended.

 

In Firefox, pop-up blocking is disabled. I have checked the Web sites for Peter G., RoboWizard, John D., and of course, Adobe KB archives and I cannot find a clear answer to this issue. What can be done to stop the blank, secondary window from displaying when Firefox is used?

 

Thanks.

 
Replies
  • Currently Being Moderated
    Oct 22, 2009 6:32 AM   in reply to LuckyClover

    Usually issues like this turn out to be related to the developer's call, assuming the help opens correctly when you open the start page.

     


    See www.grainge.org for RoboHelp and Authoring tips

     
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  • Currently Being Moderated
    Oct 22, 2009 10:39 AM   in reply to LuckyClover

    I see what you are experiencing and have asked someone if they can take a look.

     

    Meantime it might be worth checking your developers are using the API from RH7. I am guessing and just wondering if the cause could be that both Techscribe and your developers are using an old API. This is not happening to anyone else at the moment so there is a possibility it is something like that.

     


    See www.grainge.org for RoboHelp and Authoring tips

     
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  • Currently Being Moderated
    Oct 22, 2009 9:33 PM   in reply to LuckyClover

    Hi,

     

    I tried to debug the issue with CSH javascript file which was present in http://www.techscribe.co.uk/ta/web-to-help.htm website, and found the issue.

    This seems to be a bug in the RoboHelp 7 javascript file where in it shows a small window before launching the CSH API. This issue has been fixed in RoboHelp 8, and users for RoboHelp 8 donot see this window, when CSH API is called from firefox.

     

    I have modified the CSH API file for RoboHelp 7, and fixed this small window issue. I am attaching a javascipt file which contains modified RoboHelp 7 CSH API.

     

    Download this file and rename it to RoboHelp_CSH.js, and use it. Do let me know if this fixes the issue or not.

     

    -Praful

     

    Message was edited by: Praful_Jain

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  • Currently Being Moderated
    Oct 29, 2009 3:37 AM   in reply to LuckyClover

    Hi,

     

    I am attaching a sample CSH API call in a zip file.The Zip file is uploaded @  https://share.acrobat.com/adc/document.do?docid=60d38f8c-0b64-451a-a33 0-c5be0bc9347d

    Here I have a sample webhelp output which is generated from RoboHelp 7.

    It contains 2 html files help.html and help71.html.

    Open both the HTML files in Firefox browser. (I am as of now using Firefox 3.5.3). and see that whether the help on clicking the link shows new window dialog.

    One html shows the new window, whereas the other HTML which uses the modified JS file does not show window while opening CSH topic.

    Hope this clear some doubts.

    -Praful Jain

     
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  • Currently Being Moderated
    Oct 29, 2009 5:35 AM   in reply to Praful_Jain

    Your file fixes the problem

    .

    (Peter, thank you for telling me about the problem.)

     
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