Home/Support/

Forums

This Question is Answered

1 "correct" answer available (10 pts) 1 "helpful" answer available (5 pts)
19 Replies Last post: Feb 8, 2010 12:23 PM by jayman0369  
Sebastian Beer User 8 posts since
Oct 7, 2009
Currently Being Moderated

Oct 7, 2009 6:08 AM

Premiere Elements 8, Problem Displaying MP4

I recently installed Premiere Elements 8 together with Photoshop Elements 8.

After this I also installed Quicktime from the homerpage of Apple. (Contrary to what PE told me I had no choice between different versions of Quicktime.)

Basically everything works fine however I have aproblem with my MP4-files which I took with my Sony T900.

I can view them perfectly in the organizer but not in Premiere Elements 8. While the sound is played correct instead of the pictures there is displayed a red square only. Viewing in Quicktime directly does work perfectly.

I would be very gratefur for any hint or comment.

 

Sebastian

Steve Grisetti Contributor 4,795 posts since
Oct 4, 2004
Currently Being Moderated
1. Oct 7, 2009 6:30 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Although that still camera shoots MP4, that MP4 video is not true AVCHD and it won't load into Premiere Elements in its native form.

 

The FAQs to the right of this forum offer instructions for converting it to an editable format.

http://forums.adobe.com/thread/415317?tstart=0

Steve Grisetti Contributor 4,795 posts since
Oct 4, 2004
Currently Being Moderated
3. Oct 7, 2009 8:24 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Well, as we always says, with millions of computer configurations out there, your mileage may vary. And if it works for you, it works. You may just have some codec installed that supports the clips.

 

But it most likely won't.

 

Premiere Elements will work with AVCHD MP4 files. It usually will not work with MP4s from non-standard video sources, including still cameras. Conversion is really the only way to ensure success every time.

Steve Grisetti Contributor 4,795 posts since
Oct 4, 2004
Currently Being Moderated
5. Oct 22, 2009 6:26 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

As I said in my first post, when you're dealing with non-standard video sources, sometimes it will work and sometimes it won't. The best solution is usually to convert it to a standard DV-AVI.

 

Though it's all the more perplexing that it works in one version and not another version of the software on the same computer!

 

But the bigger question isn't why DOESN'T it work in both as much as it is why DOES it work at all in one?

Bill Hunt Star 17,083 posts since
Oct 10, 2002
Currently Being Moderated
6. Oct 22, 2009 12:53 PM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Sebastian,

 

This pertains more to PrPro, than to PrE 8, but many have found that Apple'sH.264 does not play well. Many have gone to the Lead, or the MainConcept H.264 and have had far better results.

 

Also, some users have reported issues with Apple's QT Player 7.6.4 and some Adobe products. I have 7.5.5 and it seems very stable and there are no conflicts. [Going back a bit, the entire 7.4.x version group were death to most Adobe products, and it was not until 7.5.5 that Apple got this ironed out.] The Apple site used to have an archive of older versions of QT Player. Last time I looked, it was still there, but you had to navigate a bunch to get to it. That had changed from the old days, when the link was just to the left of the QT Player page.

 

Good luck,

 

Hunt

tech_savvy User 32 posts since
Apr 15, 2009
Currently Being Moderated
7. Oct 23, 2009 4:24 AM in response to: Bill Hunt
Re: Premiere Elements 8, Problem Displaying MP4

You can also check if the same file is playing well in the PRE embedded organizer. If it is playing fine there, then it might very well be a bug in PRE timeline.

Sjokomelk User 26 posts since
May 25, 2009
Currently Being Moderated
10. Dec 22, 2009 6:31 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Just wondering, I had the same issue, and I tried to rename the filename to .qt instead of .mp4 and that worked in the editor.

 

Since I got it to work I thought maybe it was worth a shot for you.

 

I tried the same thing, using premiere elements 7 and it worked there, then tried premiere elements 8 and got the red box as described. After just testing with some extensions, the .qt extension seemed to make Premiere Elements 8 read the file correctly.

 

Anyway hope it works for you as it did the trick for me.

 

I had quicktime player 7.6.5 installed.

Steve Grisetti Contributor 4,795 posts since
Oct 4, 2004
Currently Being Moderated
11. Dec 22, 2009 7:26 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Have we established yet whether these MP4s are coming from an AVCHD camcorder or from another type of camera (a still camera, Flip or pocket camcorder) that shoots in a non-AVCHD MP4 format?

 

These are very different formats and different rules apply.

 

Premiere Elements and the Organzer are not likely to be able to support video from taht Sony t900 in its native format, as I discussed in my original post.

Bill Hunt Star 17,083 posts since
Oct 10, 2002
Currently Being Moderated
14. Dec 22, 2009 8:48 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Sebastian,

 

Glad to hear that you got it running for you.

 

Now, just to recap for others, and myself, the fix was to take your MP4 files, and rename them from [File Name].MP4 to [File Name].qt. Is that correct?

 

Thanks for your response,

 

Hunt

Sjokomelk User 26 posts since
May 25, 2009
Currently Being Moderated
15. Dec 22, 2009 8:56 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

I'm glad to hear that it worked

 

Hunt,

 

You got it right.

Bill Hunt Star 17,083 posts since
Oct 10, 2002
Currently Being Moderated
16. Jan 24, 2010 10:04 AM in response to: Sjokomelk
Re: Premiere Elements 8, Problem Displaying MP4

Great, and thanks for reporting. With some of the tangents in the thread, I just wanted to make sure I had followed along and picked up on the fix.

 

Until this thread, I had not even heard of the QT file extension. That's already two things that I've learned this morning.

 

Thanks for the clarification and also for having the fix for Sebastian.

 

Appreciated,

 

Hunt

Bill Hunt Star 17,083 posts since
Oct 10, 2002
Currently Being Moderated
18. Jan 24, 2010 10:05 AM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Great news! It is a shame that Adobe took so long to report, but they probably had to do some lab testing on their end. Thanks for reporting and furnishing the "cures."

 

Good luck,

 

Hunt

jayman0369 User 1 posts since
Feb 8, 2010
Currently Being Moderated
19. Feb 8, 2010 12:23 PM in response to: Sebastian Beer
Re: Premiere Elements 8, Problem Displaying MP4

Sebastian:


I've followed your thread on this, and boy am I happy that someone has found a solution... I'm at work right now,

but I will try it when I get home... you see, I just bought PE 8 this week for my son and told him (after all of my prior

research) that we WOULD NOT have to continue spending time with video converters anymore.. well, to my

surprise, we installed PE8 this past weekend and tried importing our first MP4 file (generated from a "GOPro Hero"

action cam) and we were shocked to see that PE8 wouldn't read it!  So I had to explain to my son (he's 12) that there

has to be some quick solution out there, as I could NOT believe that PE8, just released, would not support MP4!

Anyway, I noticed that your long awaited response from Adobe suggested one of the fixes as reinserting the Plug In

file from PE7 into the PE8 program folder... I'm wondering if you would be willing to email me that plugin from PE7

since I did not previously have PE7... my email is:   ski102205@yahoo.com


Any help on this would be greatly appreciated, and also make things easier for my son as he is getting really good

at creating skateboarding/snowboarding movies, but is looking forward to being able to just import his MP4's without

many extra steps and work-arounds...


Thanks so much!

More Like This

  • Retrieving data ...