Skip navigation
osvaticl
osvaticl Calculating status...
Currently Being Moderated

Not able to connect to website using Wizard, please help!

Oct 15, 2009 1:35 PM

Hello All,

 

I've been trying to connect to an existing website using the Connection Wizard, but I keep getting the "Your Secure FTP (SFTP) username or password is incorrect. Please check your connection information." I am able to connect to the site using WinSCP so I know my information is correct, and I sure I'm entering the data correct so I have no idea what the problem is. I do have a @ as one of my characters of my password, maybe Contribute has an issue with special chars in the password. Does anyone know if this is true or what the resolution maybe?

 

Any help would be greatly appreciated.

 

Thanks,

 

-L

 

439 Views   1 Reply   Latest reply: Kathy_OCNC, Oct 23, 2009 1:09 PM
 
Replies
  • Kathy_OCNC
    Currently Being Moderated
    1. Kathy_OCNC,
    Oct 23, 2009 1:09 PM   in reply to osvaticl
    Report

    When I have received that error, it was because the FTP user account permissions were too restrictive for Contribute.  At least with standard FTP, the user accounts needed to have access to all folders within our website.  Once that was changed, they were able to connect using the wizard.

     

    I hope that helps.

     

    Kathy

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points