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cyrilchong
cyrilchong
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problem with getting CS3 to work in windows 7 64-bit

Oct 23, 2009 1:05 AM

My old XP computer (which I had CS3 installed) died and I bought a HP laptop with win 7 64-bit preinstalled. During installation of CS3, at about 75%, a warning popped up that said "adobepdf.dll is needed, pls insert the vista CD" . Since I don't have vista and I am using win 7, I hit ca
ncel and the installation continued with no problem, apparently.

 

After the installation is finished. When I tried to open Photoshop and acrobat, the program attempted to load up (I was able to see the grey screen of photoshop, but no logo) and would become "not responding" almost immediately and just stalled. With illustrator and indesign, I don't even see any screen, as if the computer just ignored me. However, under the "processes" tab in task manager, I could see the .exe files listed as "processes" but nothing under the "applications" tab. I checked the memory and it's obvious that memory usage has gone up once I tried to open the apps. Seems like the apps are taking up memory but did not appear. The only program that runs successfully is bridge.

 

adobe rep told me: Please follow the steps given  below:

 

Insert the Windows 7 CD-ROM to find AdobePDF.dll, go to the
AdobePDF.dll_64 in DATA1.CAB which is included in the Adobe install file
s. Copy the file to your system and rename it AdobePDF.dll and then install it.

 

 

 

Since I don't have the w7 cd (HP computer comes presintalled and doesn't include an OEM win7 disc) and I can't do the above. Plus, I am not sure my problem could be solved by the above. Any help would be greatly appreciated.

16279 Views   7 Replies   Latest reply: martbabs, Jun 20, 2012 8:42 AM
 
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  • Bob Levine
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    1. Bob Levine,
    Oct 23, 2009 1:23 PM   in reply to cyrilchong
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    Is there a way to browse when that error comes up? There may be a folder on the harddrive with the installation files for windows.

     

    Bob

     
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  • PaulF21
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    2. PaulF21,
    Oct 23, 2009 2:21 PM   in reply to cyrilchong
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    I had exactly the same problem and having been round in circles think I might have an answer...

     

    There is a knowledgebase article which refers to Vista 64 bit:

    http://kb2.adobe.com/cps/401/kb401731.html

     

    The technote linked at the bottom of the article: "333360: Support policy for Adobe Acrobat (8.0.x Windows x64)" suggests installing Acrobat 8.1 and that appears to have worked for me.

     

    The technote article is here:

    http://kb2.adobe.com/cps/333/333360.html

     

    and the Acrobat 8.1 download is here:

    http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows

     

    (I went for "Adobe Acrobat 8.1 Professional and Standard update - English, French, German, and Japanese").

     
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  • cyrilchong
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    3. cyrilchong,
    Oct 23, 2009 10:13 PM   in reply to cyrilchong
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    I downloaded all acrobat 8 updates and have updated the program up to 8.1.7, still when I opened acrobat and photoshop the program just stalled. Here is the error log I got, can anybody help?

     

    The adobe rep keeps asking me to find the file adobepdf.dll_64 on my windows CD, which I don't have and HP does not provide one.

     

    Acrobat 8.1.7 error log:

     

    Description:
      A problem caused this program to stop interacting with Windows.

     

    Problem signature:
      Problem Event Name:    AppHangB1
      Application Name:    Acrobat.exe
      Application Version:    8.1.7.59
      Application Timestamp:    4ac71a33
      Hang Signature:    089a
      Hang Type:    0
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033
      Additional Hang Signature 1:    089adcff1efcb01a9a209ddfd5993ac0
      Additional Hang Signature 2:    0836
      Additional Hang Signature 3:    08367d8ff23916db24972fdf444e5d93
      Additional Hang Signature 4:    089a
      Additional Hang Signature 5:    089adcff1efcb01a9a209ddfd5993ac0
      Additional Hang Signature 6:    0836
      Additional Hang Signature 7:    08367d8ff23916db24972fdf444e5d93

     

    Photoshop CS3 error log:

     

    Description:
      A problem caused this program to stop interacting with Windows.

     

    Problem signature:
      Problem Event Name:    AppHangXProcB1
      Application Name:    Photoshop.exe
      Application Version:    10.0.0.0
      Application Timestamp:    4601eae8
      Hang Signature:    2ba2
      Hang Type:    2065
      Waiting on Application Name:    Acrotray.exe
      Waiting on Application Version:    8.1.3.187
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033
      Additional Hang Signature 1:    2ba2bd19ed9b2dc96678fb3053fca326
      Additional Hang Signature 2:    9e7d
      Additional Hang Signature 3:    9e7dde0305381850e48a7c0610cc39a7
      Additional Hang Signature 4:    fb01
      Additional Hang Signature 5:    fb01c2ab5246c095ffe8035f8c31477d
      Additional Hang Signature 6:    a527
      Additional Hang Signature 7:    a527309953c5ce83a611cf382b95a1c8

     
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  • PaulF21
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    4. PaulF21,
    Oct 24, 2009 1:21 AM   in reply to cyrilchong
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    For me it worked immediately after installing the 8.1 update.

     

    This is everything I did:

    1. Did a clean install of Windows 7 Ultimate upgrade onto Dell Dimension 9150
    2. Installed full Adobe Creative Suite 3 Web Premium
    3. During installation, received the prompt 'insert Vista CD to find adobepdf.dll'.
    4. After viewing this forum/support site, opted to click cancel and continue installation without the file
    5. Read your original post and looked for adobepdf.dll, adobepdf.dll_64 and/or data.cab but could find any of them on Windows 7 CD or the CS3 CD
    6. Activated Dreamweaver (and therefore rest of CS3) over the internet
    7. Found the additional info about using 8.1 (download) rather than 8.0 (from CD).
    8. Without even trying to run Acrobat, I downloaded 8.1, and ran the update.
    9. Ran Acrobat without any problems.
    10. Ran Photoshop without any problems.
    11. Ran Adobe updater and my current Acrobat version is showing as 8.1.3.

     

    Perhaps you could try totally uninstalling CS3, and then repeating steps 2-11 above? Note that I did not try to run Acrobat after the initial install, which may or not be significant.

     
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  • Bob Levine
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    5. Bob Levine,
    Oct 24, 2009 5:49 AM   in reply to PaulF21
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    I believe it is significant. Acrobat 8 was launched BEFORE Vista and required the 8.1 patch to work.

     

    The issue is likely to be the same with Windows 7.

     

    Bob

     
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  • cyrilchong
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    6. cyrilchong,
    Oct 24, 2009 8:08 PM   in reply to cyrilchong
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    I finally solved the problem, besides updating acrobat to 8.1, there is one more step to do: apparently there is a licensing issue with 64-bit system, and there is a file one needs to download. The following are my steps, hopefully this post will help anyone who runs into the same problem as mine. Thanks to Paul and Bob who contributed to this post:

     

    1. uninstall CS3

    2. reinstall CS3, but don't start any application, coz it will hang.

    3. go to adobe and download all updates for acrobat 8 (up tp 8.1.7)

    4. install all the updates in sequence.

    5. go to  http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750 and download the file, make sure to read the instructions before running the file.

    6. here's the post on the licensing issue: http://forums.adobe.com/message/1314723

    7. run the licensing file per the instruction.

    8. restart

    9. I was able to run psd, indesign and acrobat, finally!!! (didn't test the others, but I assume they should be fine too)

     
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