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Andrew.Groom
Currently Being Moderated

Macromedia Dreamweaver 8 - Crashes on opening

Oct 28, 2009 3:44 PM

Hi,

I have successfully been using Dreamweaver 8 for a few months, then suddenly this morning on opening the program, it would not start. It was closed succesfully the night before but this morning, the program try's to open but the opening box loads up to "Initalizing CSS styles" then just sits there. I have tried opening a number of times, uninsatlled and re installed it, and finally did a system restore to the night before, it all does the same thing. ITS SOO FRUSTRSTING!!! Can anyone help with this, i am really desprate.

I welcome any suggestions,

Andrew

 
Replies
  • Currently Being Moderated
    Oct 28, 2009 3:51 PM   in reply to Andrew.Groom

    i experienced the same thing ... been using it for 3 years and this morning it did not work. worked with adobe ALL day -- 6 different techs and multiple customer service techs. not until just now ... they infomed me that they do not provide tech support for 8 anymore ... after all day of people knowing.

     

    yes ..frustrating. sorry no sulution ... just the same exact timing and situation. i think they are forcing the upgrade for $199 .. which due to deadlines and absolutely no anwers ... is the only solution. nancy

     

    they also gave me these links:

     

    1 -- this one

     

    2 -- adobe.com/go/supportportal

     

    might be something online in a google search. good luck!

     
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  • Currently Being Moderated
    Oct 28, 2009 4:47 PM   in reply to Andrew.Groom

    yep - same. just downloaded the upgrades and tried that ... still crashes. out of time and patience ... so getting closer to the desparate upgrade~ you can do the 30 day free trial of dreamweaver CS4 if you need to do something soon ... and deal with customer service in relaxed time. my tech guy said that the second link .. supportportal ... will get back to you in 4 hours .. just provide as much detailed info as you can ... operating sytem details . every little detail. might work.

     

    try this:

     

    http://kb2.adobe.com/cps/401/kb401096.html

     

     

    I also just got this email from tech support Adobe:

     

    h6. This is from the DW FAQ Page
    http://forums.adobe.com/thread/429114

    h2. Crashes, installation, JavaScript errors, and unexplained problems
    If Dreamweaver is acting erratically, or if you see a message saying "the following JavaScript error(s) occurred",  it's usually a sign of a corrupt cache file. The first thing to try should always be to delete the file cache. If that doesn't work, delete your personal Configuration folder. Full instructions are in /thread/494811.

    * /thread/437079
    * /thread/494811

     

    * /thread/417116
    * /thread/494812

     
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  • Currently Being Moderated
    Oct 28, 2009 4:35 PM   in reply to Andrew.Groom
    This is from the DW FAQ Page

    http://forums.adobe.com/thread/429114

     

    Crashes, installation, JavaScript errors, and unexplained problems

    If Dreamweaver is acting erratically, or if you see a message saying "the following JavaScript error(s) occurred",  it's usually a sign of a corrupt cache file. The first thing to try should always be to delete the file cache. If that doesn't work, delete your personal Configuration folder. Full instructions are in Deleting a corrupted cache file.

     

     

     

     

     

    Nancy O.
    Alt-Web Design & Publishing
    Web | Graphics | Print | Media  Specialists
    www.alt-web.com/
    www.twitter.com/altweb
    www.alt-web.blogspot.com

     
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  • Currently Being Moderated
    Oct 28, 2009 4:56 PM   in reply to Andrew.Groom

    Re: Macromedia Dreamweaver 8 - Crashes on opening

    This is from the DW FAQ Page

     

    http://forums.adobe.com/thread/429114

     

     

    Crashes, installation, JavaScript errors, and unexplained problems

     

    If Dreamweaver is acting erratically, or if you see a message saying 

    "the following JavaScript error(s) occurred",  it's usually a sign of 

    a corrupt cache file. The first thing to try should always be to 

    delete the file cache. If that doesn't work, delete your personal 

    Configuration folder. Full instructions are in Deleting a corrupted 

    cache file.

     

     

    CS4 installation problems

    Deleting a corrupted cache file

    Dreamweaver crashes on start up

    Locating your personal configuration folder

     

     

     

     

    Nancy O.

    Alt-Web Design & Publishing

    Web | Graphics | Print | Media  Specialists

    www.alt-web.com/

    www.twitter.com/altweb

    www.alt-web.blogspot.com

     
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  • Currently Being Moderated
    Oct 28, 2009 5:12 PM   in reply to Andrew.Groom

    congrats! still no luck here ... but it does go through the update of site cache .. then still crashes. any ideas??

     
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  • Currently Being Moderated
    Oct 28, 2009 6:03 PM   in reply to nancy hauck

    Hi Nancy H,

     

    Did you try deleting the personal config folder?

     

    Which OS are you on? 

     

    (if win - not being condescending, just checking bases here)

    Did you receive an OS update recently?

    Any chance you picked up a virus or trojan, have you run an anti-virus scan of your HD lately?

    Have you run Clean Disk & Disk Defrag lately?

     

     

    Nancy O'Shea
    Alt-Web Design & Publishing
    Web | Graphics | Print | Media  Specialists
    www.alt-web.com/
    www.twitter.com/altweb
    www.alt-web.blogspot.com

     
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  • Currently Being Moderated
    Oct 28, 2009 6:37 PM   in reply to Nancy O.

    just did this ... but did not realize that removing site definitions meant removing all the style sheets .. so all info is there but no style .. and can't figure out how to GET files ...if that would even work .. not sure. -- IF I just upgrade . will that work?? -- also .. i restored old site definitions .. so even more confused.

    ---------

    11. Re-create the Dreamweaver Site preferences.

    Re-create the Dreamweaver Site preferences file to eliminate problems that a damaged Site preferences file might cause.

    Note: Re-creating the Dreamweaver Site preferences file will remove all site definitions.

    To re-create the Dreamweaver Site preferences file:

    1. Quit Dreamweaver.
    2. Do one of the following:
      • If you're using Dreamweaver CS3, rename the Users/<username>/Library/Application Support/Adobe/Common/9/Sites/Site Prefs file to Site Prefs Old.
      • If you're using Dreamweaver 8, rename the Users/<username>/Library/Application Support/Macromedia/Common/8/Sites/Site Prefs file to Site Prefs Old.
    3. Start Dreamweaver. Dreamweaver creates a new Site Prefs file.

    If the problem continues, then the Dreamweaver Site preferences file isn't the cause. To restore site definitions, quit Dreamweaver, then delete the new Site Prefs file and restore the original name of the previous Site Prefs file.

     
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  • Currently Being Moderated
    Apr 19, 2011 8:05 PM   in reply to Andrew.Groom

    Sounds like a currupted file, take a read here

     

    http://forums.adobe.com/message/2350147

     

    GAry

     
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