Originally posted by: MontyC
I contacted Adobe support and an engineer was able to help me solve this. In my case, it was a problem font in my user fonts. I went to user:Library:Fonts and moved that font folder to a new folder with a different name. Then after I restarted my computer, Fireworks opened. Now if I feel a need for the user fonts I disabled, I will reinstall them one at a time and see if Fireworks still opens until I find the culprit font. I hope I don't have to restart my computer each time I reinstall a font to see if Fireworks still opens, but I might have to.
Originally posted by: Very Invisible
I have quite a lot of fonts (3000+) but when I wanted to uninstall them I didn't know which ones to leave.
Originally posted by: SliferX
I've got 3717 fonts on my laptop and I really don't have the time to be able to search through them all and get rid of stuff. Does anyone have an idea as to what font(s) or font family/families are causing the internal error ??
Oh and by the way, I'm using windows vista home premium sp1
Originally posted by: The Inhibitor
I had this problem for a while (since installing the trial) and this seems to have hit gold. I used Font Manager 3.5 to "Uninstall all fonts not supplied with Windows". No restart needed, and it works fine. (Down from 700s to 100s).
Sorry, I was too lazy to isolate an individual problem.
Originally posted by: GrippleSpider
I've had the same problem for some months since installing CS4. I used a piece of software called FontExpert ( http://www.proximasoftware.com/fontexpert) to narrow down which font it was out of my 1152 installed fonts. In my case it turned out to be:
"Medway light SF" with a file name of rochl.ttf, uninstalled it and Fireworks worked fine.
Hope this saves somebody some time.
All the best
Thanks! I had this same problem with my Fireworks CS4, "Could not launch Fireworks. An Internal error occurred" with only 471 fonts installed.
I removed the font TI-86.TTF using Control Panel > Fonts and my problem disappeared!
I did not need to remove my other TI fonts, only the TI-86.TTF font.
I hope this fixes it for the rest of you.
Steps to fix:
I suffered from this almost from the first day i installed fireworks trial.
Anyway i tried all solutions found on the internet and nothing worked , till i tried to close "Extensis suitcase" and fireworks opened and worked like a charm.
So one of the solutions is to shutdown extensis suitcase.
Hope this works for you too.
An updater is being planned for Adobe Fireworks CS4 which will address the text bounding box jumping issues. The issue of internal error on startup due to various reasons is also being targeted from this patch. The patch is in a soon to be released stage.
The Adobe Fireworks CS4 patch available at http://www.adobe.com/support/fireworks/downloads_updaters.html should sort out this issue.
My problem has disappeared and I don't know how or why.
I have checked from time to time over the past months to see if Fireworks would load without any sucess.
A week ago I installed 38 handwriting fronts and later tried to load Firwworks and it did!!!!!!!!!!!!!!!!!!!!!!!!!!
Now I am none the wisier!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have been using the trial version of FW CS4 for the past week with no problems and now I have the Internal error message ..
I have uninstalled the program and then reinstalled 2x and have also acquried the updater you mentioned in the thread , still with no help with the internal message bug that popped up before.
Is this an issue with trial ? should I remove all of the adobe products again? please help!!
I had this problem and solved it by renaming this file (under Windows XP):
Documents and Settings\<User Name>\Application Data\Adobe\Fireworks CS4\English\Fireworks CS4 Panel Prefs.xml
Where <User Name> stands for my user name.
When FW started, it recreated the file (it couldn't find the old one, since I had renamed it).
Seems to be working fine now.
I renamed the file, because I noticed it had a size of zero bytes -- indicating it was probably corrupted. You might look for any FW CS4 configuration file with a size of zero bytes and rename it.
I had the same promlem using Windows Vista. I re installed 2 times, no previous beta on the machine. Nothing worked. I was so fed up and needed to work that I purchased my first MAC. I sure hope it doesn't happen again like it did to the person above!
I use Fireworks every day! Until I saw this thread I thought it was mt "sick" PC:-)
Thanks for the tip. I found the file on my computer but it was not zero bytes in size; it was 34Kb. I tried renaming it anyway, but that didn't rid the Fireworks boot error. The Fireworks patch did work however!
You had the "golden touch" with providing us the link to the Fireworks patch. I realize the installation of any piece of software is likely to result in a slightly different configuration of files (executables, drivers, etc.) on each computer onto which it is installed, but the Fireworks patch did the trick for me! I read your posting this morning and downloaded the patch. It was a quick install and Fireworks CS4 booted up on my first try. Thanks a whole bunch. I wish I had found your post two weeks ago when I first installed the CS4 suite and encountered the Fireworks problem; i.e., every program in the suite booted fine except Fireworks.
I am having the same problem on a brand new computer with only OfficeMac 2008 installed on it. This is obviously a bigger problem that Adobe is refusing to accept. I have spent a total of 4 days (2 hours each day) on the phone with them and nothing has fixed the problem. They obviously don't know what's going on either.
This is actually the second time its happened to me. The first was on
my PC which I replaced with the Mac thinking it was my
This is tough for people that use FW daily. It makes contributing in
the forum difficult when I can't test issues.
Joyce J. Evans Erb
Our Ideas Make You Shine!
I am still suspecting it to be a problem related to fonts installed on the system. The patch tried to address this issue incase there is a corrupted font or unreadable font. However I feel that there are some exceptions to this and the patch is unable to handle it.
After going through my Fonts folder (Mac OS 10.6 Snow Leopard), I tracked it down to two fonts:
Song caused an error on startup, and Seoul caused an error when I quit. These are also the only two fonts with the "dfont" extension, so I'm guessing that has something to do with it. Fireworks is back to normal now, and I hope this helps solve the problem for other users too.