This question is far from being answered. I've been trying for three days to install PSE8 on my Macbook Pro - no luck. The installation bars go to about 90% of the installation, then the program quits and the disc is ejected. The message says "Failed Installation." Error type 2. Go figure. I tried removing other Adobe products - Acrobat Pro & Lightroom - still can't install PSE8. I've followed the suggestions made on another post - no better. I've contacted Adobe support several times (with very long periods on hold), and have been told that the incident report has been escalated to another group of technicians. I haven't heard back from them. To make things worse, I also uninstalled PSE6 from my machine, thinking that perhaps it was causing a problem. Now, I can't reinstall it.
I think that there must be something about PSE8 that isn't compatible with Mac OS 10.6.1. I certainly hope that the problem can be fixed, or this may be the last Adobe product I'll ever purchase.
Mark
Hi Mark,
Could you please confirm if you have ever upgraded the OS from Tiger/Leopard to Snow Leopard?
I have seen the issues being reported on the forum that PSE 8 is not being compatible to Snow Leopard which is not the case. Different users upgrade their OS in different ways which is corrupting Adobe database files which is causing these issues.
Could you please confirm if this is the case?
Currently, what all other Adobe products are installed on your machine?
Regards,
Ankush
Hi Ankush,
I'm using a new Macbook Pro, which came with Snow Leopard installed.
The data from my old computer was transferred over - the older Macbook
ran the previous OS. Other Adobe products I'm using: Acrobat Pro,
Photoshop Elements 6, and Lightroom. I hope you are able to
resolve this issue. It's quite frustrating!
Mark
Sent from my iPhone
I have almost exactly the same problem. I cannot install Photoshop Elements 8 om my new Macbokk Pro with Snow Leoperd.
Some info:
Snow Leopard is upgraded from Tiger
I have uninstalled all my Adobe products from the Mac (using Adobe installer)
I start the setup.app, enter my serial number, and it keeps hanging on the "preparing to install". Nothing happens.
Also: the "install"-button in the setup turn "white" and "click-able" almost immidiately after starting the install. There is no progress bar, nothing.
Please help!
I also could not get PSE8 to install on SL 10.6.1, which was upgraded from Leopard and had never had any previous versions of PSE or PS installed. Having inserted the DVD, entered the serial number and run the setup application, the installer froze at about 90% of the way through inspecting the system. After several attempts (during one of which Disk Utility had to be used to eject the PSE DVD) I decided to see if there were any files to clean up from the previous attempts, and then try once more. I found an uninstall folder and clicked the only icon there, which actually started an INSTALLATION rather than an uninstallation. This time, there was a message to insert the DVD, which I did. The installation then started, ran to completion in about fifteen minutes, and finally displayed a product registration screen. PSE 8 now seems to run as expected.
Hope this helps someone.
Addendum to my previous post:
After remaining at about 90% of the way through inspecting the system for several minutes, the installer did actually fail with an error message, rather than just remaining frozen. However, the error simply stated that the installer had encountered an error and was exiting, so was presumably a timeout in response to an underlying error.
Hi Heidi,
After you have uninstalled all the Adobe applications installed on the machine, delete the following folders from the disk:
Library\Application Support\Adobe\caps\
Library\Application Support\Adobe\backup\
Once done, try to install PSE 8 again. If you need to install some Adobe application of CS3 version or PSE 6, then please install them before installing PSE 8.
Actually we have seen these issues getting reported only when users are upgrading their OS which is somehow corrupting Adobe installer database file. If the issue doesnt get resolved please get back to me.
Thanks,
Ankush
I'm having a similar issue! Whenver I put the installation disc in, "Checking system profile" pops up, and it gets 95% done then stops. I've tried reinserting the disc several times, but it never gets beyond the 95%. I'm running Snow Leopard on my Macbook and have never had any version of Adobe Photoshop on my machine prior to this install. HELP!!
-Chelsea
I can get PSE 8 installed on my Snow Leopard machine. HOWEVER I cannot install Bridge. I get a file corrupted message when I try to run Bridge. I did have PSE 6 installed which I removed, but Bridge CS3 is still on the machine. The Adobe apps that I have install are Lightroom 3 Beta and Adobe Air. For now I can use Lightroom 3 to Catalogue my photos, but that is not a fix.
Thanks for any help
Ankush Ved was most helpful in finally getting PSE8 to install on my Mac. He took control of my computer in a net meeting, and after checking the installation logs, found a fatal error - apparently there was a corrupt font - I think it was MinionPro-Bold.otf. I'm not sure, though, if it was the fault of the installer, or some other reason. Once that font was moved from its location to my desktop, I was able to successfully install the program.
Ankush,
I've been trying to Install PSE8 on a Mac with Snow Leopard 10.6.2 for several months without success. I've been getting as far as the Install Screen but then nothing. I used your advice of deleting:
Library\Application Support\Adobe\caps\
Library\Application Support\Adobe\backup\
but without deleting the PSE6 already installed. Now the installation was completely successful.
Thanks for the advice
John
Hi John,
It would have been much better if you would have uninstalled PSE6 first before deleting those two databse files. Those files contains installer database information and that contained the information for PSE6 and now that they have been deleted, the new database file which PSE8 installer must have created will now have information for PSE6 so now, whenever in the future you will try to reinstall/uninstall PSE6 you might be recieved with an installer error message. I am sorry to say but there is no workaround known to me to fix that error.
In future, whenever you have to uninstall PSE6 try to search for a kb article to instruct you how to remove all the files installed by PSE6. I would also suggest to keep both the versions installed on the machine for ever because manually removing files sometimes leaves traces behind and that starts conflicting the applications.
Regards,
Ankush
Hi Ankush!
I have the same problem. I bought my imac 2 weeks ago and at the same time I bought Elements 8.0 for Mac. I have not installed any programs - this is the first. After 95% of the installation it stops and " Error 2" causes the problem. I have tried for a week now and I´m not getting any wiser. Can you help me?
Terry
I also posted about this on 12/25 about 10am.
Brand new imac with Snow Leopard. PSE8 was the first thing i installed. Exact same error about corrupted or locked font.
Error message did not say which font - the kb article suggests a font. It's not locked.
What I did was to download the trial version and then apply the product key. Haven't had time to call adobe, but this is a workaround.
I have a new iMac 21.5 screen with OSX Snow Leopard. I installed IWork and turbo tax with no problem. Nothing else.
PSE 8 installation fails after about 80% installation just as install for PSE 8 starts. I've spent hours on the phone with Adobe and they blame it on OSX Error analysis states: "Uncaught JavaScript exception: Unable to read Adobe file version for path /Library/Fonts/MinionPro-Bold.otf Apple techs have also tried." The latest communications from Adobe instructs me on validating fonts. We have also tried CS3 Clean Script since the install failed several times. Case # is 0181442609. Nothing works and Apple techs are still researching. Any suggestions from an Adobe professional? I am new to the Mac environment so any complicated actions may require some "hand holding".
Thanks to all!
Doc![]()
Thanks Barbara for chiming in. Luckily, I was connected today and saw this post.
Doc, I would suggest go to the font location which from your post is: <Macintosh HD>/Library/Fonts/MinionPro-Bold.otf. There should be a font file with this name. If it exists, just "cut" it from this location and paste it on the desktop for some time and then try to install PSE again and see if that works.
If the font file doesnt exist and instead an empty folder names "MinionPro-Bold.otf" exists, then delete the folder and then try to install PSE again.
In either case, please do attach the installer log file in the forum thread so that I can have a look at it. They can be located at the below location:
<Macintosh HD>/Library/Logs/Adobe/Installer/"...Adobe Photoshop Elements 8.0...."
If there are multiple copies of the installer log files, then please delete them and then try to install PSE 8 again. If it fails, quit the installer and attach the new log files which are generated to this thread.
Regards,
Ankush
What is the exact error which the installer is giving and where it is failing exactly?
If it is failing at checking system profile progress bar at around 80-90%, then please refer my post and let me know if that helps:
http://forums.adobe.com/message/2620265#2620265
Regards,
Ankush
Hi all,
I got the same problem. new macbook pro. had PSE 6 and uninstalled it. bought 8 on online download and installation got stuck on "preparing to install." got help to no avail. just got the disk as a present. tried to install. same thing. stuck on "preparing to install." Here are the adobe products i have installed.
Screen shot 2010-03-14 at 12.07.53 PM.png
Tried a bunch of solutions here but to no avail...
Suggestions? Help!
Scott
I had the same problem and Ankush helped me resolve. In addition to getting "error code 2", you have the capability to run a more specific error code report. I forget where you click on the adobe error page, but there is a provision for getting more information on the error code. Mine indicated a problem with the font, "prominion bold.otf." I ran the font validation, which did not identify any issues. I then inactivated that font in font book, but that did not help either. Then Ankush advised me to "remove" the font from font book and save it on the desk top. I did that and it worked.
Good luck
Doc
Hi Scott,
Can you please look at my posts in the below thread? That should help you out...
http://forums.adobe.com/thread/585466?tstart=0
Regards,
Ankush
Thanks Ankush. Very clear but it didn't work. This is what I got from Terminal:
Last login: Mon Mar 15 09:41:50 on console
Macintosh-6:~ ScottLukas$ sudo /Library/Application\ Support/Adobe/Installers/R2/Setup.app/Contents/MacOS/Setup --installerParent=/Library/Application\ Support/Adobe/Installers/3b1331aad15bdbfd433fca85c1cf8bc
WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.
To proceed, enter your password, or type Ctrl-C to abort.
Password:
Begin Adobe Setup
UI mode: Full GUI
terminate called after throwing an instance of 'std::runtime_error'
what(): Invalid path passed to FileSystemPath constructor.
Abort trap
Macintosh-6:~ ScottLukas$
My problem is that is doesn't get past "Preparing to install." Same workaround?
Help!
Scott
Also, can you please attach the installer log file to this thread? You can locate it inside below location:
<Macintosh HD>/Library/Logs/Installers/Adobe/
please attach the latest logs. If there are multiple log files, please delete them all and them perform the installation through Terminal again and when it fails, obtain the new log files.
Regards,
Ankush
ok. I think I got your issue.
Scott, what do you do when the installer hangs on "Preparing to install.." dialog? Do you Force Quit the installer?
If yes, then before running the terminal command can you please locate if the below folder exists on your machine and is having a Setup.app inside it?
/Library/Application\ Support/Adobe/Installers/3b1331aad15bdbfd433fca85c1cf8bc
Regards,
Ankush
Hi Scott,
The cases where the tech doc was applicable were the ones in which installer doesnt even give an error message and just hangs at 80-90% during the Preparing to install... process. Can you please confirm whether you are able to see the installer welcome screen/install option screen, etc? Or it is just after this initialization process after which the installer is giving error dialog?
The folder, I suggested to look for, will not exist in cases where you havent Force Quit the installer. Can you attach the log file to this thread or send it over to me in email? I will send you a private message with my email ID in it.
Regards,
Ankush
I double click the disk and use the setup.app to install.
It checks the sys profile. I then put in my serial number, etc.
Then it just stays on “Preparing to install”. (How long is it meant to do this? Maybe I am not waiting long enough?)
I click the install button. It goes grey and then back to white.
Eventually I lose patience and quit out.
Here are the logs. I hope this is what you are looking for.
Adobe Photoshop Elements 8 8.0 03-16-2010.log
Uninstall Adobe Photoshop Elements 8 8.0.0.0 03-16-2010.log.gz
North America
Europe, Middle East and Africa
Asia Pacific
Copyright © 2012 Adobe Systems Incorporated. All rights reserved.
Use of this website signifies your agreement to the Terms of Use and Online Privacy Policy (updated 07-14-2009).