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How to re-subscribe and/or preserve my meeting URL?

Nov 2, 2009 11:37 AM

The credit card that we were using for recurring billing expired, and now I'm not able to re-subscribe to our Connect Pro service for the same meeting URL:

 

http://na1.connect.acrobat.com//dealbase

 

Under the Credit Card Information tab, I'm not allowed to re-submit a new card for this.

 

I want to give Adobe money, preserve my existing conference room URL, and this is proving very difficult.

 

We created a new meeting URL, and subscribed to that, but it caps participants to 5 users max. I think previously, there was a higher cap?

 

Suggestions on how to get the old URL re-activated online (ie so I don't have to call anyone to do this? They seemed quite confused last time and I had to call several phone numbers before giving up).

 
Replies
  • Currently Being Moderated
    Nov 2, 2009 1:07 PM   in reply to DealBase

    Have you tried using the online chat at adobe.com?  That might be an alternative to telephone?

     

    matt rock  |  Technical Response Team, Connect  | adobe systems

     

    my.adobe.acrobat.com/mattrock

     
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