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How to re-subscribe and/or preserve my meeting URL?

Nov 2, 2009 11:37 AM

The credit card that we were using for recurring billing expired, and now I'm not able to re-subscribe to our Connect Pro service for the same meeting URL:


Under the Credit Card Information tab, I'm not allowed to re-submit a new card for this.


I want to give Adobe money, preserve my existing conference room URL, and this is proving very difficult.


We created a new meeting URL, and subscribed to that, but it caps participants to 5 users max. I think previously, there was a higher cap?


Suggestions on how to get the old URL re-activated online (ie so I don't have to call anyone to do this? They seemed quite confused last time and I had to call several phone numbers before giving up).

  • Currently Being Moderated
    Nov 2, 2009 1:07 PM   in reply to DealBase

    Have you tried using the online chat at  That might be an alternative to telephone?


    matt rock  |  Technical Response Team, Connect  | adobe systems


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