How to re-subscribe and/or preserve my meeting URL?

[Guest]

The credit card that we were using for recurring billing expired, and now I'm not able to re-subscribe to our Connect Pro service for the same meeting URL:

http://na1.connect.acrobat.com//dealbase

Under the Credit Card Information tab, I'm not allowed to re-submit a new card for this.

I want to give Adobe money, preserve my existing conference room URL, and this is proving very difficult.

We created a new meeting URL, and subscribed to that, but it caps participants to 5 users max. I think previously, there was a higher cap?

Suggestions on how to get the old URL re-activated online (ie so I don't have to call anyone to do this? They seemed quite confused last time and I had to call several phone numbers before giving up).

[mrock66]

Have you tried using the online chat at adobe.com? That might be an alternative to telephone?

matt rock | Technical Response Team, Connect | adobe systems

my.adobe.acrobat.com/mattrock

[Guest]

I will give it a shot but keep this question open until everything is resolved. Thanks. (I can't easily find the Chat from within the Connect URL), will look for it elsewhere.

[Guest]

Can't find the Chat button.