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There is a problesm with 'Introducing the text controls (14:12)' video?

Nov 11, 2009 4:52 AM

It stops suddently after fiew first minutes. Is there something wrong with this video or it is my local problem?

719 Views   8 Replies   Latest reply: Ed Sullivan, Nov 13, 2009 7:16 AM
 
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  • Ed Sullivan
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    1. Ed Sullivan,
    Nov 11, 2009 10:01 AM   in reply to vadim_b
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    Hello.

     

    Sorry to hear that you are experiencing issues.  However, I just watched that entire video with no issues.  That fact, coupled with the fact that no one else has reported this issue, leads me to believe that the issue may be local versus an issue with the video.

     

    Thank you.

     

    Ed Sullivan

    Adobe Systems

     
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  • Andrew Molloy
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    2. Andrew Molloy,
    Nov 12, 2009 2:13 AM   in reply to Ed Sullivan
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    I'm experiencing the same problem with Flex 4 Beta 2 Introducing Flex and the Adobe Flash Platform (8:37)  video. I tried uninstalling flash player with the removal tool and reinstalling but it's the same, it just stops part way through. The other videos seem to play ok for me so far. This is in IE8, I tried with Firefox but exactly the same thing.

     

    Update: For some reason it works fine in both Opera and Chrome. Still stops in exactly the same place in IE and FF. I've tried clearing out cached files etc. At least I can watch them but strange IE and FF aren't behaving as well as Opera and Chrome in this case.

     
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  • Ed Sullivan
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    3. Ed Sullivan,
    Nov 12, 2009 7:16 AM   in reply to Andrew Molloy
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    Strange indeed.  I just watched that same video in Firefox (Windows; Firefox 3.5.5) and again had no issues.  I assume you are on Windows as well since you mentioned IE8.

     

    I will elevate this issue, but since we have not been able to reproduce it on our end and since not many folks are reporting it, I am not sure what can be done.

     

    Sorry for any inconvenience.

     

    Ed Sullivan

     
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  • Andrew Molloy
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    4. Andrew Molloy,
    Nov 12, 2009 8:50 AM   in reply to Ed Sullivan
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    And I'm sure as soon as I try it on my home laptop it'll work perfectly. I'll try it again tomorrow on my work pc after reboot (also we have been having some internet and network issues today, which obviously can't rule out as having an effect at least in my case). Probably just a case of not wearing the right colour underwear today.

     

    But if I do find a specific cause or solution for my machine hopefully it will help vadim_b.

     
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  • Ed Sullivan
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    5. Ed Sullivan,
    Nov 12, 2009 9:11 AM   in reply to Andrew Molloy
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    Great, feel free to contact me directly if your issues persist, as I would like to help you figure it out; esulliva@adobe.com.

     

    Also, maybe try no underwear next time

     

    Ed

     
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  • Andrew Molloy
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    6. Andrew Molloy,
    Nov 13, 2009 12:59 AM   in reply to Ed Sullivan
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    Well I made sure I cleared out all cookies and internet history but still the same for IE8 this morning on the first video. Although now seems to work fine in Firefox. Also at home on my laptop everything worked fine (so hopefully that means less likely to be user error ). This PC is XP. At least rest of videos are ok so far for me and I have the option of using the other browsers.

     
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  • Andrew Molloy
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    7. Andrew Molloy,
    Nov 13, 2009 1:42 AM   in reply to Andrew Molloy
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    FIXED:

     

               I think the problem is that some glitch (whatever it happens to be, probably intermittent internet connectivity in my case yesterday) causes a problem with the video and then reopening that video uses a cached version (Firefox and IE use same video cache and so if they know it's the same file they'll try to use the cached version and carry on downloading from where it left off but including the same corruption/error). Deleting the history and files of either browser apparently doesn't clear the video cache. I used this tool here http://www.nirsoft.net/utils/video_cache_view.html to find and delete the offending videos in cache to force a download from scratch and now works absolutely fine. (Thanks for the underwear suggestion ). Anyway now back to Flex 4.

     
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  • Ed Sullivan
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    8. Ed Sullivan,
    Nov 13, 2009 7:16 AM   in reply to Andrew Molloy
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    Thanks for sharing your experiences and glad that you got things working.

     

    I'll definitely be passing this info along.

     

    Thanks!

     

    Ed Sullivan

     
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