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Unable to record "What U Hear" in Audition 3.0.1 on Windows 7 x64...

Nov 13, 2009 2:53 PM

I am trying to record sound that is playing on my system using Audition 3.0.1 on Windows 7 x64.  I have Sound Blaster Audigy 2 ZS sound card with latest driver 2.18.0011.  In Audition, I have set audio hardware setup to "Audition 3.0 Windows Sound" and default input to "What U Hear"--which is proper setup to record sound playing on my system.  But when I click the record button, I get an error message titled "Adobe Default Windows Sound Driver" error code FF9-5-0044 [8878000a] "device could not be opened".  And then Audition only records silence.  I've tried using the Sound Recorder program that comes with Windows 7 x64 and that records fine.  But Audition won't record any sound.  Any ideas?  Can this be fixed?

 
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  • SteveG(AudioMasters)
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    Nov 14, 2009 2:41 AM   in reply to ghost zero

    ghost zero wrote:

     

    But when I click the record button, I get an error message titled "Adobe Default Windows Sound Driver" error code FF9-5-0044 [8878000a] "device could not be opened".  And then Audition only records silence.  I've tried using the Sound Recorder program that comes with Windows 7 x64 and that records fine.  But Audition won't record any sound.  Any ideas?  Can this be fixed?

    Unusual - but this is Windows 7, which wasn't around when AA3.0 was developed and technically isn't supported (although generally reports are good). You've done the basic check I would have suggested already (sound recorder), so this sounds very much like the Audition driver is not liking your sound device for some reason. But, if you've installed the correct driver for the card, you won't have been using the same one that sound recorder uses, so it doesn't actually prove very much, I'm afraid - Audition uses ASIO and sound recorder uses the internal WDM one. The one thing that might work if all else fails is the (free) ASIO4ALL driver - this is much more likely to have been updated for Windows 7 and also gives better error reporting. It carries out the same function as the Audition one (converts WDM to ASIO and vice versa), and generally works pretty well. Alternatively, if you think you are using ASIO then check to see if there's an updated driver from Creative - but if you are already using the latest one and it's not working, try ASIO4ALL as a stopgap and complain to Creative... (I hope all that makes sense!)

     

    The other thing that's just occurred to me is that if the device can't be opened, something else has grabbed it. The obvious candidate is Windows Sounds - have you turned them off?

     
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    Nov 14, 2009 3:55 AM   in reply to ghost zero

    Have you tried Steve's suggestion of using ASIO4ALL?  Or, maybe, selecting the Creative card in Windows as the default audio device and then selecting Audition Windows Sound as the recording device? You might have to set up the correct source in Windows.

     

    Both these methods should force AA3 to use the older WDM driver rather than the Creative ASIO driver. I suspect the ASIO driver does not provide the "What U Hear" function.

     

    We are all still in very early days with Win7, particularly the 64-bit version.

     
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    Nov 14, 2009 6:05 AM   in reply to ghost zero

    If that Creative sound card is similar to most others, the drivers will actually load an ASIO driver and some sort of non-ASIO driver. The second driver is what Windows natively uses, the first ASIO driver is not used natively by Windows, but is used by AA 3.01.

     

    Asio4all and Audition Windows sound both take the non-ASIO section of driver and make it pretend to be an ASIO driver as far as Audition is concerned.

     

    So, no, you don't have to remove any drivers, you just select a different driver in Audition.

     

    What I am not certain about is precisely what non-ASIO drivers will actually be loaded with 64-bit Windows 7. I assume they will still be the basic old WDM drivers and not some other adaptation of the new Microsoft driver model.

     
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  • SteveG(AudioMasters)
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    Nov 14, 2009 9:57 AM   in reply to ghost zero

    ghost zero wrote:

     

    btw, in audition there is a check box to "release ASIO driver in background".  any ideas what that does?  i ive tried that option on/off but doesn't fix it.

    It wouldn't - it does exactly what it suggests. If you click on that, all it means is that when you click on another panel in Windows (which puts Audition into background mode), you'll lose the ASIO driver. Most times this is more of a hindrance than a help.

     

    As for Wild Duck's observation that ASIO doesn't support 'what you hear' - well, he's absolutely correct about that; ASIO effectively punches a hole through most of the top layers of the OS, so 'what you hear' wouldn't ever get a look-in.

     

    I still think that ASIO4ALL is your best bet for a solution, quite frankly. It stands alone, you don't have to remove any other drivers, and obviously you get the choice of whether to use it or not.

     
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  • SteveG(AudioMasters)
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    Nov 16, 2009 11:29 AM   in reply to ghost zero

    I've never seen it mess up a system yet. It's described as a driver, but really it's a driver interface, and as such it doesn't interfere with your system at all.

     
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  • SteveG(AudioMasters)
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    Dec 6, 2009 5:18 AM   in reply to ghost zero

    ghost zero wrote:

     

    btw: could this be a compatibility issue that is the fault of audition rather than windows 7 x64 or my sound driver?

    I can't say unequivocally that it isn't - Audition uses an ASIO interface, and whilst that's known to work fine with XP, it's also quite possible that it doesn't behave exactly the same with W7. You have to bear in mind that what ASIO does is to punch a large hole through the OS so that it can get directly at your sound device without being 'mediated' by the OS - well, as far as possible anyway; you have to reckon that the sound device is still 'seen' by the system, so it's not completely hands-off. But, as I've argued before, any OS that gets in the way of an already operating setup should be viewed as the offender, not the existing SW. This was exactly what I said about Vista, which most people now admit was demonstrably true - it sucks big time for audio.

     

    But also, I'd have to say that not being able to record a 'what you hear' option doesn't actually have anything to do with the drivers as such, but is simply a routing issue within the OS. What I have no idea of though is how, if it has, this has changed in W7. So if you can't find an easy way to make it work then you'll have to wait for somebody who has to say how they did it, I'm afraid.

     
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  • SteveG(AudioMasters)
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    Jan 10, 2010 2:36 AM   in reply to ghost zero

    There's never news on patches until they actually appear, I'm afraid. But quite frankly, I wouldn't hold your breath, especially as it's likely to be an OS issue rather than an Auditon one directly.

     
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    Mar 20, 2010 3:23 PM   in reply to ghost zero

    This is a late reply to your last post.  If anyone with answers reads this, I would also appreciate help.  I just purchased a Toshiba laptop with Win7.  I can not record "what you hear" with a brand new version of Audition.  I also can not record "what you hear" with the Microsoft Recorder.  I can only record using microphone or other inputs connected to the computer.  There is no dedicated sound card - just the build in sound card to the laptop.  I have another computer running Vista and an old old version of CoolEdit 2000 and everything works fine on that computer and recorder/editor.  I paid much dollars for the latest computer and latest recorder/editor and can't get it to work!!  Microsoft will not help - they said to talk to Toshiba and Toshiba is of no help - they just want me to use microphones!  Frustrating.  Thanks for any help.

     
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  • SteveG(AudioMasters)
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    Mar 20, 2010 5:28 PM   in reply to KenWF

    I don't have Windows 7 here, so I can't comment personally, but I did find a part of a blog from Ron Day about this, in connection with both Audition and Soundbooth. Since it's not so easy to reference, I'll just reproduce the whole thing here - I'm sure Ron won't mind. This ought to be in the Knowlegebase, but the indexing of that appears to be a law unto itself, and I simply can't find it - well, not in the short time I looked before starting to lose the will to live, anyway. It may be of some help - but no guarantees:

     

    Ron Day wrote:

     

    We have been contacted by several users reporting that they have been unable to record properly into Audition or Soundbooth after switching to Windows 7. In every case thus far the cause has either been improper configuration in the Windows OS, incorrect input devices specified in Audition/Soundbooth, or making use of older sound card drivers or drivers not suitable for use in Windows 7 (32 or 64 bit). One reason for the confusion in Windows 7 is the fact that the operating system now gives you much more control over the inputs and outputs.

     

    You must make sure that you have the correct device and input chosen in Windows 7 before any software application can record input.

    Audition and Soundbooth must also be configured properly, but the operating system settings will always control the input (unless you are using a higher end sound card that has a control panel of its own).

     

    Follow the steps below if you are having trouble recording in Audition or Soundbooth.

     

    Configure Windows:

    1. Start > Control Panel > Sound.

    2. Click to the "Recording" tab.

    3. Choose the input you want to use for recording and click the "Set Default" button.

    4. You can also click the "Properties" button to configure your levels for the input.

    5. Click OK to accept the changes.

     

    Note: If you are using a higher-end sound card you may also need to adjust properties for the device through a separate control panel provided by the manufacturer of the sound card.

     

    Configure Audition:

    1. In Audition go to Edit > Audio Hardware Setup.

    2. Choose the Edit View, Multitrack, or Surround Encoder Tab (for the view you want to record into).

    3. Choose the "Audition 2.0 Windows Sound" or "Audition 3.0 Windows Sound" Driver.

    4. Click the "Control Panel" button.

    5. Check the boxes for any inputs you want to use in Audition and click OK to accept the changes.

    6. Make sure the "Default Input" drop-down is set to the input you want to record from (must match what is set within Windows).

     

    Note: If you are attempting to record audio playing through your speakers (like streaming web audio) your default input should be set to "Stereo Mix, "What U Hear", "Wave Input" or the correct input for your specific device.

     

    7. Click OK in the Audio Hardware Setup dialog and start recording into Audition.

     

    Configure Audition using ASIO drivers:

    1. In Audition go to Edit > Audio Hardware Setup.

    2. Choose the Edit View, Multitrack, or Surround Encoder Tab (for the view you want to record into).

    3. Choose the appropriate ASIO driver.

    4. Make sure the "Default Input" drop-down is set to the input you want to record from (must match what is set within Windows).

    5. Click OK in the Audio Hardware Setup dialog and start recording into Audition.

     

    Configure Soundbooth:

    1. In Soundbooth go to Edit > Preferences > Audio Hardware.

    2. Choose the "Soundbooth 2.0 WDM Sound" Driver.

    3. Click the "Settings" button.

    4. On the "Input" tab, check the boxes for any inputs you want to use in Soundbooth and click OK to accept the changes.

    5. When you hit the "Record" button in Soundbooth, make sure you have the correct device selected along with the correct port you have audio coming in through.

    Note: If you are attempting to record audio playing through your speakers (like streaming web audio) your default input should be set to "Stereo Mix, "What U Hear", "Wave Input" or the correct input for your specific device.

     

    Configure Soundbooth using ASIO drivers:

    1. In Soundbooth go to Edit > Preferences > Audio Hardware.

    2. Choose the appropriate ASIO driver.

    3. When you hit the "Record" button in Soundbooth, make sure you have the correct device selected along with the correct port you have audio coming in through.

     

    Still having trouble?

    1. In Windows go to the Start button and type "sound recorder" into the search field.

    2. Start recording in Sound Recorder (you will not see the input while recording).

    3. Stop recording and play to see if you can hear what you recorded.

    If recording in Sound Recorder does not work, this tells you that something is incorrectly set within Windows or the sound card driver is not working correctly. At this point, make sure your Windows sound settings are correct. If all Windows settings are correct and you are still unable to record, you should download and install the latest Windows 7 drivers for your sound device (We have seen many cases where manufacturers do not yet have Windows 7 drivers available). If you already have the latest drivers installed you should contact the manufacturer of your particular sound device and alert them of the issue.

     

    Ron Day

    Quality Engineering Lead

     
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    Mar 21, 2010 4:12 AM   in reply to ghost zero

    Ghost, I dont use Win 7, so this may be completely wrong, but in Vista I found it was necessary to enable "stereo mix" in the OS's audio system, make it the default, and then check that the small meter in the OS's Recording sound control panel indicated that audio was there. Sometimes, for no reason I could determine, it wasn't. This occurred an some laptops and not others and seemed random.

    Switching from one source to another and back again in the OS's panel (sometimes a couple of times) seemed to usually activate the meters. After that recording in Audition was always possible.

     

    If Win7 still has these meters, this might be something worth checking. I'd be interested to know if this might still apply in Win7.

     
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    Mar 21, 2010 11:23 AM   in reply to ghost zero

    Sorry, I forgot you were using a Soundblaster. For Stereo Mix, read "What U Hear". What I said will only apply if the native Windows level and record selection app is not over-ridden by some Soundblaster app. I'm only guessing anyway, so I'd better keep quiet.

     
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    Mar 21, 2010 12:01 PM   in reply to SteveG(AudioMasters)

    Thanks for the info, but the problem still exists.  Basically, I have the same problem ghost zero has.  There appears to be no active Stereo Mix in Windows7.  ghost zero said he has no Stereo Mix in his selection; I have a Stereo Mix option, but it is identified as a USB Multi Chanel Audio.  The green level indicators are never active on this option.  I checked update drivers in device manager and they are all current according to the microsoft "update driver" selection.  I don't know what sound card I have; it is an integral part of the laptop board.  The video card is identified, but I can't find any identification of the sound card or equivalent.  I have 6 devices identified under Sound, Video, and Game Controllers in device manager:  Conexant Pebble HD Smart Audio (appears to be controlling the lap top speakers); four NVIDA HD Audio at locations 0 to 3 (whatever that means); and the USB Multi Chanel Audio that I don't think exists and is never active based on the green level indicators.  I tried disabeling all the devices except the Conexant Pebble  to see if a new Stereo Mix would be forced into creation, but it was not.

    DOES ANY ONE KNOW IF WINDOWS 7 HAS A STEREO MIX (LIKE VISTA HAS) that should give "what you hear" recording?  When I contacted Toshiba telephone suport, they just said I have to use the microphone to record with!!!  I sure hope they are wrong!!  They said "Everything is working OK now; is there anything else I can help you with?"  I gave up and said "no thanks"; they had no clue.  Thanks for your help.

     
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  • SteveG(AudioMasters)
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    Mar 21, 2010 12:35 PM   in reply to KenWF

    KenWF wrote:

     

    There appears to be no active Stereo Mix in Windows7.  ghost zero said he has no Stereo Mix in his selection; I have a Stereo Mix option, but it is identified as a USB Multi Chanel Audio.

     

    DOES ANY ONE KNOW IF WINDOWS 7 HAS A STEREO MIX (LIKE VISTA HAS) that should give "what you hear" recording?

     

    I don't know. What I do know though is that manufacturers are quite capable of modifying the windows mixer control panel to either include or exclude anything they want, and that this has happened before. Ask Dell laptop users - on some models they got well and truly shafted when it came to monitoring, because Dell, in their infinite wisdom, decided that if you were using the microphone input, that you'd get feedback from the internal speakers if you were daft enough to turn the volume up. So they excluded it as an option, which annoyed a lot of people.

     

    So ask yourself another question - why would Microsoft want to prevent you doing this? Well, they screwed the sound over on Vista (ask Wild Duck), almost certainly because of DRM, and this was supposedly based on being 'got at' by Hollywood, or was it the RIAA? Who knows what they've done this time? Nobody seems to...

     

    It does seem a little strange though, that you can clearly hear stuff from remote sources on the internet (which effectively puts a 'what you hear' option in the playback section of the mixer), but if you go to the the record control preferences, there's really no option to record this there that hasn't been enabled?

     
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  • SteveG(AudioMasters)
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    Mar 22, 2010 3:33 AM   in reply to ghost zero

    You might well be correct about the Audition Windows Driver not coping with what Sound Recorder does now in W7. In the past (1.5) Audition used the internal sound recording capability of the OS to record, and this is obviously what Sound Recorder uses. But not any more, unfortunately. But it still seems a little strange that some sources should be seen and not others. The one thing that you might try, if this is the case, is ASIO4ALL (free). It's the same principle as the Audition Windows Driver, but has better diagnostics, and as far as I'm aware, has been upgraded for the new OS. And this is known to work fine with Audition. Might be interesting to see if it finds anything different to record from...

     
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    Apr 1, 2010 9:38 AM   in reply to SteveG(AudioMasters)

    I have been fighting this problem for a month with a new Toshiba Qosmio laptop.  I have come to the conclusion it is a driver issue with the computer.  Toshiba can offer no solutions.  You can not see the "Stereo Mix" option that allows you to record "what you hear".  I don't know what the solution is other than buy a different computer; not an option - just bought this one.  If anyone finds a solution, please post.

     
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    Apr 1, 2010 11:10 AM   in reply to KenWF

    I am told that I program I've used on and off for years, Total Recorder, supports Windows 7 64-bit now, and should provide the ability to record whatever passes through the machine.

     

    At the moment I only have it on a machine with Audition 1.5 on XP, but there it works as a stand alone program and also provides a source in AA 1.5.

     

    It is a paid-for program, but comes with a free trial and is not overly expensive. I don't want to advertise here, but a Google should find it.

     

    It would be interseting if someone could confirm that it or one of the equivalents from other software suppliers does in fact work on a modern Win7 machine.

     
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    Apr 1, 2010 2:37 PM   in reply to Wild_Duck

    Unfortunately Conexant don't supply any end user Win 7 drivers for their audio chips. Pity since a generic driver would probably work OK compared to the bastardized versions supplied by PC manufacturers. There seem to be problems everywhere with the Conexant Pebble HD Audio chipset and Win 7 drivers provided by Toshiba, Lenovo and HP amongst others.

     

     

    #"PC Audio Support - Windows® 7

    Conexant develops audio solutions that are used in a wide range of products including personal computers. We provide customized audio drivers to our customers, which include major computer manufacturers globally. At the request of these manufacturers, Conexant does not provide end-user support or drivers for PC audio products. If you have an issue with the audio configuration in Windows 7, please contact the manufacturer of your computer. "

     

    Is this any help?

     

    http://www.smartestcomputing.us.com/index.php?showtopic=39405

     

    Also a possible driver here:

     

    http://www.drivercure.com/driver/driver_vendor.php?id=B772BEAF-3685-41 22-956F-A274656C2002

     
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  • SteveG(AudioMasters)
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    Apr 2, 2010 1:15 PM   in reply to ghost zero

    Audition is not in the Creative Suite, so no.


     
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    Apr 2, 2010 3:27 PM   in reply to SteveG(AudioMasters)

    And why should a new version of Audition cure problems caused by manufacturers poor driver support for Windows 7 x64 and Microsoft's changes in how audio works in their latest operating system?

     
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    Apr 2, 2010 3:56 PM   in reply to ryclark

    because windows 7 in the newest and coolest thing out there man, get with the times, it's all about the "hottest" technology out there.  Windows 7 is the greatest thing since grits and you can snap its windows together to view them both at once in a cramped space!

     

    get with the times!  Audition needs to update the drivers man, hurry up!  Forget about if it's working fine on XP, having a program in good working order is not what's important, it's about having the newest state of art windows operating system, are you or aren't you a part of this consumer driven society?

     

    just remember, you're either with us or against us.

     
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    Apr 2, 2010 6:03 PM   in reply to ghost zero

    I know somebody else who had the  problem with losing "What You Hear" or stream recording once he upgraded  to Win7 because his Sony laptop has Conexant drivers.  For him, the  easiest, effective workaround was to buy a USB sound card (which looks  like a USB flash drive) and then set Win 7 to use that and disable his  built-in sound card.

     

    On amazon or newegg, there are el cheapo $4 USB  soundcards--I don't think I'd push my luck to that extent, but name  brand ones are available in the $20 range.  Anyone using in/out ports with their built-in sound card will want to get a USB sound card with the same ports. It might also be worthwhile to try to find one  that works with ASIO4ALL, but that isn't necessary to get stream  recording back.

     
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    Apr 5, 2010 5:26 AM   in reply to ghost zero

    Question for GhostZero:  It is intesting that you say your MS Sound Recorder works, but Audition does not.  Does the Sound Recorder record "what you hear" - say a video clip playing?  With my machine neither one records from a video clip, so I've been blaming the computer/sound card drivers, not Audition.

     
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    Apr 5, 2010 2:05 PM   in reply to KenWF

    I also have no means of recording 'what i hear' on my Qosmio Toshiba laptop. On Audition 3.0, the internal soundcard does not even show up in the list of input devices, only the built in microphone, and a USB mic I have plugged in. I had this problem on my older Vista laptop, and one day it solved itself when I plugged in a headphone to my speaker output. With the speaker plugged in it worked fine, but with it unplugged it didn't. Go figure!

     

    I will try it on my Qosmio and report back.

     
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    Apr 6, 2010 3:16 PM   in reply to ghost zero

    I solved my problem with recording using Audition 3.0!!  Maybe it was just me and my learning (or discovery) curve with Audition.  The program is brand new to me.  I fully agree with all our discussion over the last month about "Stereo Mix" and recording "what you hear".  We should be able to do it, I would think.  BUT I finally found a way that appears to be great.  (Maybe the rest of you know this, but I'll share it in case it helps anyone else).  Audition automatically extracts audio from videos and you can edit the audio. (I have been playing the video in Windows Media Player and recording the audio in Cool Edit on my old computer.)  For anyone who does not know, open the Audition Windows/Workspace/ Multitrack View.  Then go to File/Import and open up your .avi video file.  Once the file is open, you can go back to the Audition Windows/Workspace/Edit View and edit the soundtrack. You can keep the soundtrack as a separate file or leave it on the video if you want it there; then export your video file with cleaned up audio.  It is very easy and FAST!  I'm happy with this solution for my particular problem. Hope this helps others.

     
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    Apr 6, 2010 8:15 PM   in reply to ghost zero

    I'm also trying to record audio that's not from a video, but rather is coming from some other source and playing over the speakers/headset.

    I seem to recall someone saying somewhere that they installed another audio program, and then they had the 'stereo mix' or at least another input show up. Even after they uninstalled that other program they still had the new input source, and it captured the speakers ie stereo mix.

     

    Anyone know more about that?

     

    JOhn

     
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