I am getting the same error message when trying to download checked out content from NetLibrary. When I attempt to open the .acsm file I get the following: "Error Getting License- License Server Communication Problem: E_LIC_CONNECTION_PROBLEM"

I was using Digital Editions with NetLibrary with no problems until Saturday, Nov. 14, 2009 when I first got this error message. I have tried multiple times with several .ascm files from NetLibrary and am still getting the same error msg and unable to view my content.

If anyone has a solution- I would greatly appreciate knowing what it is since this is a pretty big issue and it has been going on for 3 days now.

Good to see I am not the only one with this problem. My problem also started a couple of days ago. I think Friday or Saturday 13 / 14 November. I have tried on many sites to find a direct e-mail adress to contact Adobe, but I was not able to find an e-mail address to discuss our problem with them directly.

Would it be helpful to get Netlibrary involved?

YES!!!

I also dowloaded a book from Netlibrary and it worked!!!

Hope the problem is solved permanently.

hey,

i tried downloading a book from Powells website today and got the same error message so i dont think its limited to the Netlibrary either. i have downloaded books from Powells before and had no bother. How did you get it sorted?

Hi

Having same problem trying to download from books on board

Error getting license
License server communication problem: E_LIC_CONNECTION_PROBLEM

Uninstalled and reinstalled twice clearing original tasks and deleting all folders from recycle bin and rebooted still giving same error message, any suggestion yet?

Yup I think so too!

For netlibrary it was fixed from the back end several days after we experienced that problem. We as user did not do anything..

maybe u wait for like 3-5 days?

Date: Tue, 5 Jan 2010 18:55:44 -0700

From: forums@adobe.com

To: cashmisa@hotmail.com

Subject: Re: E_LIC_CONNECTION_PROBLEM E_LIC_CONNECTION_PROBLEM

 

For this error uninstalling and reinstalling won't do you any good.  This is a server side issue of the store that you purchased the book from(or thier back end provider).   You should contact tech support for the store, asand let them fix it.

>

Arghhh!

Wish i has seen this forum before i had downloaded Adobe Digital Editions and bought my first book an hour ago. I have been having the exact same message, over and over. I bought it from www.penguin.co.uk and REALLY needed to read it asap.

Looking at all these posts i can't believe this problem has been going on so long and not been resolved. What a waste of money

its just soooo frustrating.

fingers crossed they sort it soon!

hey

i had the same problem yesterday, and tried again today and the download was fine. thankfully.

hope you guys got it sorted to.

Hi,

Mine seems to be working again as well, hopefully this doesn't happen too often! Hope everyone elses starts working again!

I think you're blaming the wrong party.  If it's a 'server move', Adobe has

no control over it.  And that has no relation to Digital Editions.

Google has had issues for some time in several venues, and their browser

does not play seamlessly with lots of applications.  The definition of the

.ascm file format is fixed, but Amazon, SONY and Apple use different and

varied ways to produce those files.  So does Google.  And there's no

guarantee that Google's systems that start the transfer process of an ebook

to your computer are functioning correctly.

Even libraries have had some difficulty in getting their .ascm files

'right', so they work properly.

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Hmmm....  That's good information.

You do have choices.  Digital rights are done differently by Amazon and

Apple.  Other widespread ebook software packages are Overdrive, Bluefire

Reader and Calibre.

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