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Encore CS4, Windows 7 (beta) + Blu-ray = blam!

Jan 16, 2009 5:56 PM

Anyone else testing on Windows 7 (beta) seen this? On Win7, I've had no issues with Encore through 3 DVD projects, and rendering with After Effects to both MPEG-2 (DVD) and H-264 (Blu-ray 1280x720) has been fast (at least 3x faster than Encore on Vista), but the instant I choose "Blu-ray" from the Build menu, or import a H.264 asset, everything in Windows 7 freezes and I have to do a hard reboot. It's the only Windows 7 major issue I've had so far.

I've been able to reliable replicate this at least 4 times - start Windows 7 64-bit, open Encore CS4 (fully updated), create a brand new Blu-ray project, and (since the first screen I see says "Build DVD") change the Build drop-down to DVD and - oops, the mouse is frozen, the CPU's pretty much stopped... no, it IS stopped or in some loop or something, but Windows is frozen.

I'm not expecting Adobe support, but hopefully they can remedy this in the future and - a warning - close all your apps before you try this on your machine. If I switch over to Vista Ultimate 32-bit, I can do the whole blu-ray project through to burning with no errors (I still prefer to transcode in AE, Encore is a slug), but I can't get past that drop-down on Windows 7. Odd.

My specs: 8GB RAM, Q6600, oodles of HD space, CS4 Master Collection, all latest revs and patches.
15250 Views   10 Replies   Latest reply: AtlantaVideo, Jun 13, 2012 5:08 AM
 
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  • pgauba
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    1. pgauba,
    Jun 12, 2009 12:30 AM   in reply to (Roger_Theriault)
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    You need to do following things to get it working -

     

    1.     Install the new pxhlp driver from http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/ 000070GN&PARAMS=

    2.      Turn off the sleep mode off in Windows 7.

                 

              Steps to turn off the sleep mode -             

    1. Go to control panel

    2. Click on system and security

    3. click on power option

    4. click on change plan settings for Power saver

    5. Set the "Put the computer to sleep" value to "Never"

     

     
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  • Roger Theriault
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    2. Roger Theriault,
    Jul 22, 2009 6:20 PM   in reply to (Roger_Theriault)
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    Wow! That patch definitely cured the freeze/blam occurence. With some limited testing after following your instructions (and a reboot) the simple selection of Blu-ray in the Build panel, or the import of HD footage, does not cause a Windows freeze.

     

    I'll have to see if I can import and render now, but that definitely made a big difference. Thanks.

     
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  • eduracell
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    3. eduracell,
    Sep 6, 2009 2:20 PM   in reply to (Roger_Theriault)
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    I had this exact problem and the fix worked great. Thanks

     
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  • Pawel Prokop
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    4. Pawel Prokop,
    Nov 18, 2009 8:00 AM   in reply to Roger Theriault
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    Thank You very much!

     

    It Works!

     

    Thank You, Thank You, Thank You!

     
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  • grobbio
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    5. grobbio,
    Dec 13, 2009 6:30 PM   in reply to pgauba
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    Thank you. This worked. thank you very much, although i didn't understand what's the point in disabling sleep mode.. maybe for lenghty conversion/importing ?

     

    grobbio

     
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  • tj3rock
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    6. tj3rock,
    Jan 9, 2010 2:09 PM   in reply to (Roger_Theriault)
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    WOW, THANK YOU SO MUCH!!  It was driving me CRAZY!  You made my day with this fix!

     
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  • macergodt
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    7. macergodt,
    Jan 17, 2010 9:15 AM   in reply to (Roger_Theriault)
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    Hey

    I see that you also have  Encore CS4.

    Have you tryed to burn a blu-ray ?

     

    If you have ,

    have you about 2 sec of black screen between a button and the page it is link too ?

     

    We have this problem, then we play it in at blu ray player.

     

    Regards

    Mikael Almfeldt

     
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  • Roger Theriault
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    8. Roger Theriault,
    Jan 17, 2010 9:23 AM   in reply to macergodt
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    I have - just once, a while ago. I tried to burn and it gave an error. I

    gave up and didn't get back to it (the cause might not have been CS4, I

    don't really know); now recently I've reinstalled on Windows 7 retail, and

    haven't yet opened Encore; I don't have a need for Blu-ray projects at the

    moment.

     

    I'm hoping the Blam doesn't happen now with the final release of Windows 7

    and the latest CS4 updates, but fortunately I don't need to use it yet.

     

    Roger

    +1 (561) 827-0899

     
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  • Billy Ellwood
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    9. Billy Ellwood,
    Apr 4, 2012 8:57 AM   in reply to (Roger_Theriault)
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    Thank you for posting this answer! Afte crash after crash when tying to work with HD material I re-installed Win7 64bit, bought a better mainboard, tried faster memory, tried a new blu-ray drive and power supply before finding your post. I scoured the posts about crashing and hardware.

     

    Cheers to you.

     
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  • AtlantaVideo
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    10. AtlantaVideo,
    Jun 13, 2012 5:08 AM   in reply to Billy Ellwood
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    Has anyone actually created a Blu-ray disc in CS6?

     
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