Activation server (adeactivate.adobe.com) service disruption

[Guest]

The Activation server wil be unavailable tomorrow from 9 am until 10 am PST (-7:00).  I will post confirmation when the server is back up again and apoligize for the inconvenience.

--

Jim Lester

Adobe Systems

[Guest]

This has been rescheduled to be sometime later this day.  I will post when the schedule has been determined.

[Guest]

The server downtime will be from 12:00 (noon) to 1:30 pm PST (-7:00) or in a little over 30 minutes from this message.

[Guest]

The activation server is now back online (we completed the needed work at bit earlier than expected).

[Guest]

Hi Jim,

I've apparently reached a limit on activations (new computer etc) and now, when trying to install ADE on my new laptop, I'm getting this message:

E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 882:4882:7882 urn:uuid:e5dd014d-fed8-430a-965c-4a2cd857be49

Who do I contact to get my activations reset? This is causing a big headache and is preventing me from using my Sony PRS300 Reader.

Rgds,

Kurt

[Guest]

You have your choice of going through Sony support or opening up a web case through http://www.adobe.com/support/digitaleditions ("Click on submit a web case")

[VixenBC1]

Don't bother going through Sony.  They just have to put in a web ticket with Adobe too.  Going on 4 days now waiting for more activations

...

[VixenBC1]

Although it might be a good idea to call them anyway.  Maybe if Sony knows what a problem Digital Editions is, they might have more pull to get this issue resolved than us poor saps.

[Guest]

I just think Adobe isn't prepared to deal with customer service for this type of product.They're simply too big and this product is too insignificant as a revenue stream. I submitted a ticket on Wednesday but have had no response. Just another example of how DRM is irritating to good customers. Doubly so when there are two companies you have to deal with. I wonder if Amazon is any better.