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"Please contact your administrator" - I AM the Administrator! (Adobe AIR)

Jan 3, 2010 11:38 AM

I'm having endless frustrations with trying to install Adobe AIR on my Macbook. I'm running OS X 10.6 Snow Leopard.

 

After launching the Adobe AIR installer file, it takes a while before a window appears citing an error (see attached screenshot).

 

The problem is that there is only ONE account on my Macbook and it IS set as the admin account. I have double checked and triple checked that the account has admin priviliges.

 

Since the last few days have fallen over the holidays and it's the weekend now, I've been unable to reach Adobe technical support by phone. Please help in solving this. Screen shot 2010-01-03 at 10.35.11 PM.png

1289 Views   3 Replies   Latest reply: lizbethkirk, Jul 10, 2010 4:04 AM
 
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  • tedalde2
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    1. tedalde2,
    Jan 3, 2010 4:37 PM   in reply to MacFormula
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    Does the same thing happen for any other AIR app? Is there any other AIR message besides that one? You may not have access to the install location or the registry keys that AIR must set. Enable application installation logging to see if there is anything relevant:

    http://kb2.adobe.com/cps/403/kb403123.html

     
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  • thachduong
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    2. thachduong,
    Jul 10, 2010 3:32 AM   in reply to tedalde2
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    first using Adobe AIR Uninstaller in Applicatoin/Utilities to remove AIR

     

    then try to remove this folder under

     

    /Users/[YOUR USER NAME]/Library/Application \Support/Adobe/AIR

     

    this work for me

     
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  • lizbethkirk
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    3. lizbethkirk,
    Jul 10, 2010 4:04 AM   in reply to MacFormula
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    I just spent days going through this. I had tried everything, even logging is at the root (Systems Administrator). I ran the uninstaller I don't know how many times, I ran the command line prompts. I was getting pretty frustrated and a bit angry about the whole thing. Then I saw the suggestion to look at my log files:

     

    /private/var/log/system.log

     

    When I took a peek at the log file from the install I found something very interesting:

     

    Jul   9 20:27:24  /Volumes/Adobe AIR 1/Adobe AIR  Installer.app/Contents/MacOS/Adobe AIR Installer[1088]: error during  install: [ErrorEvent type="error" bubbles=false cancelable=false  eventPhase=2 text="Unhandled exception Error: Could not create  directory /Applications/Adobe/Flash Player/AddIns/airappinstaller" errorID=3010]

     

    So I went to the directory Applications  and found there was an old text file called "Adobe". I renamed that text  file, than ran the Adobe AIR installer and it WORKED!!!

     

    So  make sure you take a peek at the log files at:

     

    /private/var/log/system.log

     

    Thanks!

    Leslie

     
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