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Keeps asking to install Flash PLayer when I already have??? Help Please!!!

Jan 4, 2010 2:45 PM

Flash player worked perfectly fine on my computer and I've had it for about 2 years. But now for the past 2 weeks whenever I turn off the computer or log off the next time I sign in it says I need to install flash player. I have installed it many times but it keeps doing the same thing. I'm tired of installing it everyday so some one please help!!

 
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  • Currently Being Moderated
    Jan 4, 2010 4:33 PM   in reply to Gagan464

    Hi G, That would be aggravating. Take a look in Add/Remove via Control Panel and see if there is a DLM (download manager) listed.

     

    Did you uninstall and then install manually or was it an automatic update via a prompt from Adobe?

     

    When you post back, please include your OS and browser and version.

     

    Thank you

     
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  • Currently Being Moderated
    Jan 5, 2010 10:12 AM   in reply to Gagan464

    Hi,

     

    Is this problem with only one pc or one site?

     

    Regards,

     

    Simon

     
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  • Currently Being Moderated
    Jan 5, 2010 11:16 AM   in reply to Gagan464

    Hi Gagan, Thanks for the info. You say sometimes the DLM will appear. If you can remember, was it used the last time that you uninstalled and installed?

     

    It is supposed to install the FP and then disconnect, but sometimes it does not.

     

    My suggestion would be to uninstall per http://kb2.adobe.com/cps/141/tn_14157.html  This is the offline Uninstaller.

    Pay close attention to the last part of this article about rebooting when using IE.

     

    This is the offline Installer :

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

     

     

    Download the Installer and run from your desktop after the Uninstaller is finished. Be sure to not have any Flash running,

    close all browsers, check system tray, etc.

     

     

    Just read over the instructions carefully regarding Security Settings, Permission issues, Norton Security, etc. before Installing.

     

    If you have any questions prior to uninstalling/installing, just post.

     

    Thanks

     
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  • Currently Being Moderated
    Jan 5, 2010 11:44 AM   in reply to Gagan464

    Hi Gagan, It normally is not necessary. I suggest this in cases where people have had Anti-virus/firewall blocking their

    uninstall or install. So they would be disabling their security so yes they would need to disconnect from the internet and then disable their security, etc.

     

    If you have had no problem in that area, then you should be ok. Just don't have any browsers open and nothing running in the background using Flash. Check the system tray, etc.

     

    As long as you have read over the uninstall/install instructions, you should be fine. The only thing is the Rebooting Twice

    after Uninstalling and Once after Installing.

     

    Thanks

     
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  • Currently Being Moderated
    Jan 5, 2010 11:58 AM   in reply to eidnolb

    Gagan, our posts crossed. When you say you are asked to install FP, I'm assuming you are on a website that uses Flash.

    Now exactly what message are you getting?

    Go to youtube, what are they asking for?

    If this is happening on every website as you indicated, then go to Tools>Manage add ons and use the drop down arrow so to check both sections. This is what you should have listed there:

     

    Shockwave Flash Object....ActiveX Control.....Enabled......Flash10d.ocx

     

    Post back, thanks

     
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  • Currently Being Moderated
    Jan 5, 2010 12:22 PM   in reply to Gagan464

    Ok, Gagan. Here is what I want you to do. Go to this Adobe link: http://www.adobe.com/products/flash/about

     

    If a yellow bar appears at the top of the site saying you need ActiveX Control, click on Install it. Then Reboot and check your websites. Also Check the add on Shockwave Flash Object and see if Flash10d.ocx is listed.

     

    Thanks,

     
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  • Currently Being Moderated
    Jan 5, 2010 12:35 PM   in reply to Gagan464

    Ok. Go back to the Flash Folder and here is what should be listed:

    1. Flash10d.ocx

    2. FlashUtil10d.exe

    3. Uninstall_activeX.exe

    4. install.log

     
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  • Currently Being Moderated
    Jan 5, 2010 12:44 PM   in reply to Gagan464

    Ok, now go to this link: http://go.adobe.com/kb/ts_tn_19166_en-us

     

    Go down to item #4. Follow those instructions. You will be going back to the Flash folder and right clicking on FlashUtild.exe. The "follow the steps to complete the Flash Player installation" I have no experience with since I don't use Vista. Whatever it is do it. Then follow the rest of the instructions.

     
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  • Currently Being Moderated
    Jan 5, 2010 1:01 PM   in reply to Gagan464

    Ok. Well the problem is that the Shockwave Flash Object ......Flash10d.ocx is not being installed. Since this is an ActiveX

    control something is preventing it. Either the Security Settings in IE, your Anti-virus/spyware or the Firewall.

     

    Do you have the Security set at Medium?

    What Anti-virus/spyware that runs in realtime are you using?

    What firewall, other than Windows firewall?

    When you right clicked on the FlashUtild.exe, did you click on Run as Administrator? Was there any problem?

    You are running as Administrator, correct? That is necessary as you probably know.

     

    Thanks. Well at least we know what the problem is. The reason you are being asked continously, is because every website that uses Flash is looking for and calling for that Shockwave Flash Object ActiveX Control Flash10d.ocx and they are not finding it, and we know that because it is not installed.

     

    This is what we need installed.

    As soon as we find out what is preventing it, we're done.:-)

     

    Thanks

     
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  • Currently Being Moderated
    Jan 5, 2010 1:27 PM   in reply to Gagan464

    Well, I think you found the answer: NORTON. They also have a firewall, are you using it also?

     

    http://go.adobe.com/kb/ts_tn_19166_en-us

     

     

    You didn't read that article very well :-)  Go back and read the last paragraph. You might have to do the uninstall over.

    But hold off, you are going to have to disconnect from the Internet BEFORE you disable/pause/the Norton/firewall.

     

    I'll give you the steps whenever you are ready.

     

    Thanks

     
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  • Currently Being Moderated
    Jan 5, 2010 1:54 PM   in reply to Gagan464

    I have been following this thread and am in the "business." I have tried all above, have 7 and flash stopped working today. It works on ALL other browsers, not IE.

     

    Thanks.

     
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  • Currently Being Moderated
    Jan 5, 2010 2:13 PM   in reply to Gagan464

    Well Gagan, all I can say is that just as Adobe changes each time they come out with a new version of FP, so do all of the Anti-Virus/Spyware programs. Change seems to be what hardware and software does:-) Adobe must have had enough evidence that Norton was causing a problem to have included an advisory about it in their troublshooting .

     

    Anyway, I just know that something is preventing the install of the ActiveX Control of Flash from being installed.

     

    Go back to the Uninstall link and download it to your desktop.

    Go back to the Install link and download it to your desktop.

     

    Close all browsers

    Disconnect from the Internet

    Disable your Firewall if other than Windows

    Disable Norton

    Run the Uninstaller from your desktop and then Reboot. When it is fully Rebooted, Reboot again

     

    Run the Installer from your desktop, when finished, Reboot Once

    Enable your Firewall

    Enable Norton

    Re-Connect back to the Internet

     

    Check your add ons for Flash10d.ocx  for the Shockwave Flash Object ActiveX Control

     

    Thanks

     
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  • Currently Being Moderated
    Jan 5, 2010 3:02 PM   in reply to Gagan464

    Now I'm getting aggravated! I am going to check on that Download Manager(DLM) If you ever installed and it was used it may be lurking in the files. Have to get that info.

     

    In the meantime Gagan, some have had success running the Microsoft Safety Scan. The part you want to use (for our purposes here) is the "Clean Up" part. It does review the registry and will advise you of what if finds and you can say fix it, or repair whatever their term is.

     

    Since the ActiveX uses the Registry, this could be an issue.

     

    http://onecare.live.com/site/en-us/default.htm

     
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  • Currently Being Moderated
    Jan 5, 2010 3:13 PM   in reply to eidnolb

    Never have used DLM. Plus I posted something on FaceBook, it seems I am not the only one.

     
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  • Currently Being Moderated
    Jan 5, 2010 3:45 PM   in reply to Gagan464

    Egads...:-) You did use the one for Vista and not XP right? LOL I had to change my browser settings and my Java Script settings last week when I ran it. Did you?  Try it again please.

    Something has to work here Gagan, don't make me call the Prez. LOL

     

    Haven't had time to check on the DLM thing, but I see Hal responded to this thread to advise me he doesn't use it. ROFL!!

     

    All I need is for you two to be on the same thread:-)

     

    Thanks

     
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  • Currently Being Moderated
    Jan 5, 2010 4:11 PM   in reply to Gagan464

    I hope you know this window has just stayed open to this thread? No need to change it:-)

     

    Ok, well I just checked the Scan site, Vista Scan says Servers are too busy. I have no idea if the regular Scan would work or not, I suppose you could try the Clean Up Scan and it would tell you if it wouldn't. That's up to you.

     

     

    Here's the Java Script info.

     

    Tools>Internet Options>Security Tab. For "Select a Web content zone to specify its security settings", click "Trusted sites", then click "Sites"

     

    In the "Trusted sites" dialog box, add http://safety.live.com, click to clear the "Require server verification (https:) for all sites in this zone" check box, then click "OK"

     

    Back in the "Internet Options" dialog box, click "Custom Level"

     

    In the "Security Settings" dialog box, scroll down to "Scripting". Under "Active scripting", click "Enable".

    Click "OK" to close the "Internet Options" dialog box.

     

    Return to the Windows Live OneCare safety scanner Web site and try to run the scanner again.

     
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  • Currently Being Moderated
    Jan 5, 2010 4:40 PM   in reply to Gagan464

    Ha-Ha, I would guess everybody that has FP is using the scanner. Probably just busy with people home from work.

     

    Well, you could do a search for gp.ocx and gp.inf and see if you find them.

     

    I'm going to take a break, be back on later.

    If we can't solve this, you might have to open up a support ticket. If you do, we'll send your "rap" sheet along. LOL

     
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  • Currently Being Moderated
    Jan 5, 2010 5:06 PM   in reply to Gagan464

    Food is right! Start>Search, then just enter the info and do a search for each one separately, in "part of a file" section.

     

    Later

     
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  • Currently Being Moderated
    Jan 5, 2010 5:29 PM   in reply to Gagan464

    Don't know if this will help. I got a new computer - Windows 7 64 bit. If you use IE 32 bit browser, the flash player will work. It does not work on a 64 bit browser. I had both browsers on my computer - just had to find them and put them on the desktop. Also, Firefox works and doesn't ask to install Flash Player.

     
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  • Currently Being Moderated
    Jan 5, 2010 6:16 PM   in reply to Gagan464

    Gagan, that's ok if you didn't find those files, just a thought.

     

    On your debate about 32bit/64bit. Whether you are running a 32bit or 64bit is easy to answer. If you have ever had Flash Player on this computer then you have a 32bit. Besides you would NOT want to tell me you are trying to install FP while using a 64bit. LOL, I don't have banning privileges, but I know who does. LOL

     

     

        arsgs24- You have to use the 32bit browser, that is the only way you can have FP, Adobe FP does not support 64bit. Glad FF isn't asking for FP, you don't know what you're missing though, just kidding:-) If you can however solve this problem, we would be grateful!!

     

    Ok, Gagan, what next?

    Here is the only thing I can think of, find a cliff....Seriously, go back up thread and find the troubleshooting link (19166etc)

    and go to item #5. read that section. There is an offline ActiveX executable. You can try it without disconnecting from the

    Internet due to the Norton and see if Norton will let it install.

     

    At this point that is all I can think of; we've tried everything else.  While you are doing that I'll see what the other info I have on my desktop.

     
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