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techpubsmistress
techpubsmistress
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Images missing after generating Webhelp in RoboHelp

Jan 12, 2010 8:58 AM

I have TCS2 and am linking FM book in RH.

 

I was getting poor quality images, so I changed all images to png and they look pretty good...that is, until I generated the WebHelp. I clicked to view the output, and NO images, only boxes with the dreaded red X.

 

I even tried to manually insert an image to see if it would be different and RH says the filename has illegal characters (image.png?) and wouldn't do it.

 

Please help!

 

Missy

589 Views   2 Replies   Latest reply: techpubsmistress, Jan 25, 2010 7:14 AM
 
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  • Burtin Hart
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    1. Burtin Hart,
    Jan 12, 2010 12:08 PM   in reply to techpubsmistress
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    When that happens to me (PC only), I:

     

    RH:

    File | Save All

    File | Exit

     

    FM:

    File | Exit

     

    Shut down all open applications.

     

    Navigate to folder C:\Documents and Settings\{username}\Local Settings\Temp

    Delete everything that your system will let you delete in that folder.

     

    Restart system.

    Restart FM, open your .book, then all related files.

    Restart RH.

    Try again.

     

    Good luck.

     

    Burtin

     
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  • techpubsmistress
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    2. techpubsmistress,
    Jan 25, 2010 7:14 AM   in reply to Burtin Hart
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    What I had to do was re-link the frame book to a new RH project. I exported the settings so I didn't have to remap. Thankfully, it worked.

     
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