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Module could not be found: VersionCue.dll

Jan 18, 2010 6:54 AM

Currently, whenever I attempt to start Photoshop CS4 Extended, it launches fine. However, when I try to open a document (doesn't matter whether it's an old photo or a new blank one), I get an error:

The specified module could not be found. C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.0\VersionCue.dll

I have tried to find a solution (particularly here), but not to much avail . I'm currently using Windows 7 Ultimate, 32-bit.

5126 Views 37 Replies Latest reply: a.nastevski., Jan 22, 2010 12:56 AM

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1. John Joslin,

Jan 18, 2010 10:25 AM in reply to a.nastevski.

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Disable Version Cue in Edit > Preferences > File Handling.

Normally you won't need it.

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2. a.nastevski.,

Jan 18, 2010 12:25 PM in reply to John Joslin

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Actually, it already is off . Would you mind uploading your VersionCue.dll file so I can overwrite mine?

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3. Zeno Bokor,

Jan 18, 2010 12:29 PM in reply to a.nastevski.

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did you try this technote?

Error "Adobe Setup has stopped working..." when you try to install updates for Adobe CS4 products (Windows Vista)
http://kb2.adobe.com/cps/408/kb408524.html

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4. a.nastevski.,

Jan 18, 2010 12:41 PM in reply to Zeno Bokor

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I have seen it, however, in several steps (particularly step 4.2, solution 2) it mentions a folder "ProgramData". I have ran a search on my computer, and found no such folder on neither Local Disc C or D. And probably the most annoying thing is that the error pops up every few minutes (around a 20-25 minute interval) and closes anything I might have open (it also restarts Windows Explorer, closing any folders, minimized and open).

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5. Zeno Bokor,

Jan 18, 2010 12:48 PM in reply to a.nastevski.

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are you on vista/7? ProgramData is a hidden folder found in the root of the C drive (i.e. c:\ProgramData). To show the hidden folders check out this link:
http://windows.microsoft.com/en-us/windows-vista/Show-hidden-files

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6. a.nastevski.,

Jan 18, 2010 12:59 PM in reply to Zeno Bokor

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Oh sorry, I got a bit confused . I see the ProgramData, but not the NTFS junction within it (frankly, I don't even know what I'm looking for since I don't understand what NTFS even is). I'm guessing that makes me stupid, and I'm really sorry for not understanding a lot.

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7. Zeno Bokor,

Jan 18, 2010 1:05 PM in reply to a.nastevski.

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A junction is just a fancy name for a special type of shortcut. So for instance, the Application Data junction from the ProgramData would be that Application Data "folder" with a lock in it's icon
http://en.wikipedia.org/wiki/NTFS_junction_point

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8. a.nastevski.,

Jan 18, 2010 1:14 PM in reply to Zeno Bokor

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So... what am I looking for? I attached a screenshot of the folder (sorry, I really suck at this ).

Attachments:

ProgramData.png (212.5 K)

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9. Zeno Bokor,

Jan 18, 2010 1:19 PM in reply to a.nastevski.

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go back to the screen where you set to view the hidden files (Folder Options/View tab), there should be a "Hide protected operating system files (Recomended)" checkbox, disable that

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10. a.nastevski.,

Jan 18, 2010 1:33 PM in reply to Zeno Bokor

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Thank you so much, you've been of great help. However, now, whenever I try to Right-Click (other than on my desktop), I get the same error, and Windows Explorer restarts (apparently it wasn't at random ). Even if I am able to finish this whole process without Right-Clicking, I am going to need it at some point in the future, so I would like a permanent solution.

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11. Chris Cox,

Jan 18, 2010 1:34 PM in reply to a.nastevski.

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That's starting to sound to me like you have some disk corruption (bad files, maybe a virus).

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12. dec9,

Jan 18, 2010 2:28 PM in reply to a.nastevski.

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A quick check to see if you have a virus loaded is to type in MRT in start, start search. Click on the mrt.exe and let it run. You can also do that in the safe mode. This is a very good tool to use and it is downloaded every month on your computer.

If you have anti-virus software run that in windows safe mode too.

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13. a.nastevski.,

Jan 18, 2010 4:51 PM in reply to dec9

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I have fixed the right-click problem, however my main problem is still unsolved . I have followed the stops closely, and reached step 4.5, solution 2. It says "click Edit" however, I have found no Edit button there. I have tried clicking on the "Change Permissions" button, and there's an Edit button there, but the other steps don't match. I think I'm doing something wrong yet again . Thank You all once again for your help.

Attachments:

Untitled.png (224.7 K)

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14. Zeno Bokor,

Jan 19, 2010 12:41 AM in reply to a.nastevski.

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That technote was written for Vista so there are some things slightly different compared to win7. The "Edit" button for instance was renamed in win7 to "Change Permissions"

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15. a.nastevski.,

Jan 19, 2010 7:26 AM in reply to Zeno Bokor

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Did everything like the technote said, but the settings were like that in default. Still nothing . Reinstalled all my CS4 programs, and reupdated them, but Photoshop keeps crashing on me.

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16. DevourerOfWorlds,

Jan 19, 2010 1:32 PM in reply to a.nastevski.

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Hello,

I'm having the same problem (I'm running Vista). Photoshop opens fine, but I cannot create or open any files. When I browse to the directory where this dll should be, I can see it's not there.

I'm using the trial version to try it out before I spend the money on it. However, I have'nt been able to do anything with it. I'm a little worried about unistalling the trial version, since it may not allow me to reinstall (that's happend before).

Anyway, is there any chance that someone would upload the dlls in their "Version Cue CS4/Client/4.0.0" directory? Does anyone know of another solution?

Thanks!

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17. dec9,

Jan 19, 2010 1:57 PM in reply to DevourerOfWorlds

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Just go to Edit, Preferences, File Handling and uncheck Enable Version Cue. Then closeout/restart photoshop.

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18. DevourerOfWorlds,

Jan 19, 2010 2:00 PM in reply to dec9

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It was already unchecked.

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19. dec9,

Jan 19, 2010 2:06 PM in reply to DevourerOfWorlds

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I didn't install version cue because I have no need for it. Glad i didn't after reading all these problems with it. Version cue might be listed in programs and you can remove it from there..

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20. DevourerOfWorlds,

Jan 19, 2010 2:40 PM in reply to dec9

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It's not there.

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21. a.nastevski.,

Jan 19, 2010 4:31 PM in reply to DevourerOfWorlds

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Looks like the same problem . I've re-installed, re-updated and repeated the Adobe solution over and over, but still nothing.

Edit: I've reinstalled Photoshop from a friend's CD (using my code) and it's still the same problem, so I highly doubt that it's got anything to do with the installation. I'd be very grateful (as I'm sure DevourerOfWorlds would be) if someone uploaded their own file. I'm sure it won't take too long to just attach it .

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22. DevourerOfWorlds,

Jan 19, 2010 5:23 PM in reply to a.nastevski.

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a.nastevski. wrote:

Looks like the same problem . I've re-installed, re-updated and repeated the Adobe solution over and over, but still nothing.

Edit: I've reinstalled Photoshop from a friend's CD (using my code) and it's still the same problem, so I highly doubt that it's got anything to do with the installation. I'd be very grateful (as I'm sure DevourerOfWorlds would be) if someone uploaded their own file. I'm sure it won't take too long to just attach it .

Yes, that would be nice. Could someone at least confirm that they have the dlls? The directory is "C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.0".

Thanks!

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23. dec9,

Jan 19, 2010 5:33 PM in reply to DevourerOfWorlds

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I have 4.0.0 but it is empty.

There is 4.0.1 that is 14.1 MB full of dlls.

I would assume 4.0.1 came from the Adobe download site when you run the auto update in PS CS4 to 11.0.1

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24. DevourerOfWorlds,

Jan 19, 2010 6:25 PM in reply to dec9

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I already ran the update....

Would you be willing to attatch the contents of 4.0.1 or perhaps email them to me?

Thanks!

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25. dec9,

Jan 19, 2010 6:55 PM in reply to DevourerOfWorlds

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That would violate the software terms of agreement.

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26. DevourerOfWorlds,

Jan 19, 2010 7:17 PM in reply to dec9

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I didn't think it would...

I'll email Adobe and see if I can get some help.

Thanks!

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27. dec9,

Jan 19, 2010 8:37 PM in reply to DevourerOfWorlds

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Your welcome. I found on the Adobe download page the 4.0.1 version cue update for windows. When you download it make sure you right click on it and run as admin.

Also if you have a download problem turn off popup blocker in Internet explorer.

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4218

Edit: Make sure nothing Adobewise is running or running in the background before install.

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28. a.nastevski.,

Jan 19, 2010 11:18 PM in reply to dec9

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Just when I finally thought I'd find a solution, I get this error:

C:\Users\<username>\Documents\Downloads\AdobeVersionCue4all_4.0.1._Ad obeUpdate.zip Unexpected end of archive

Yea, bad luck follow me around...

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29. Zeno Bokor,

Jan 19, 2010 11:47 PM in reply to a.nastevski.

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that means that the download didn't finish (correctly). You'll have to redownload it

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30. a.nastevski.,

Jan 20, 2010 1:23 AM in reply to Zeno Bokor

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Yea, I keep getting an error (-_- Adobe Version Cue CS4 Version 4.0.1. - Adobe Version Cue CS4 server not installed). You know what, I should just buy Photoshop Elements. What's another $80 when I've already payed $200 .

Edit: By the way, I redownloaded, and now it actually opens, but I still can't install it.

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31. dec9,

Jan 20, 2010 1:57 AM in reply to a.nastevski.

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You only paid $200.00 for CS4 extended?

Call adobe up and ask for a refund.

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32. DevourerOfWorlds,

Jan 20, 2010 6:52 AM in reply to a.nastevski.

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This is getting frustrating....

I'm having a hard time finding any support or contact info, since I'm just using the trial version. I've tried all the suggestions I could find, and none have worked.

I'm very glad that I did not spend any money on this yet (sorry a.nasteveski ), and it doesn't look like I'm going to.

Thanks for all the help!

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33. a.nastevski.,

Jan 20, 2010 10:31 AM in reply to dec9

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Actually it was a gift, no idea why I said that . I say stupid things when I need sleep and I guess I just saw the price on another product . I'm assuming it's much more than $200 (more like $1000 ). Any other solutions I can try before I try to contact Adobe?

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34. DevourerOfWorlds,

Jan 20, 2010 12:21 PM in reply to a.nastevski.

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Okay, I finally got it working. Here's what I did:

First, I removed the "Version Cue CS4" directory.

I then downloaded and installed the Adobe Illustrator CS4 trial. What I was hoping would happen is that the directory would be replaced. I was right. I'm not sure if it was Illustrator, or Bridge that needed the files, but either way they were replaced.

I made a backup of the directory to make sure that if this happened again, I would be covered (even though my trial ends in 30 days ).

You may not have to install Illustrator. You may just need to reinstall Photoshop (the only reason I installed Illustrator is because I can't reinstall the trial version). Just make sure you first remove the "Version Cue CS4" directory to ensure that it will be replaced.

Thanks for the help! ( Hope this helps a.nastevski! )

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35. dec9,

Jan 20, 2010 1:43 PM in reply to a.nastevski.

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That's a nice gift.

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36. a.nastevski.,

Jan 20, 2010 7:19 PM in reply to dec9

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Yea, my parents know I've wanted Photoshop for a looong time, and I finally got it . And thanks DevourerOfWorlds, I'll try that solution tomorrow and hopefully I'll get a good result .

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37. a.nastevski.,

Jan 22, 2010 12:56 AM in reply to a.nastevski.

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Sorry for 2 posts in a row. Well, DevourerOfWorlds' solution didn't work for me (surprise, surprise), and the folder wasn't remade, so I still have the useless (and most likely corrupted .dll file). Yeah...

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