Skip navigation
(Joe_Knoernschild)Calculating status...
Currently Being Moderated

Outlook Word editor warnings after installing Acrobat 9 Professional

Mar 17, 2009 5:03 AM

I recently upgraded from Acrobat 8 Professional to Acrobat 9 Professional. I have Windows XP Pro SP2 and Office 2003. My email writing settings are set to use Word 2003 as my email editor. When trying to generate an email (new, reply, forward), I get the following error message:

A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

You can choose to allow for 10 minutes but when this time expires, you get the same message if you try a new email or if you have one that you are still writing. If I uncheck "use Microsoft Office Word 2003 to edit e-mail messages" then the problem goes away. I have renamed mfcm80u.dll to try and fix another adobe problem of lifecycle crashing but it did not fix either problems. My main frustration is not being able to easily use word as my editor without warnings every 10 minutes and I know this is directly related to Adobe as it worked fine minutes before I upgraded.

More info - This was part of an enterprise install package and I noticed that it errored out on the uninstall of acrobat 8 but when it rebooted it was gone. My only thought thus far is that it is corrupted but I would like to try some fixes before I go that route.

Thanks for any help.
  • AbhigyanModi
    Currently Being Moderated
    AbhigyanModi,
    Adobe Employee
    Mar 20, 2009 6:37 AM
    Report
    Try turning off the preference Adobe PDF>Change conversion settings>Show Attach as Adobe PDF buttons
    |
    Mark as:
  • Currently Being Moderated
    (Brian_Patricks),
    Apr 1, 2009 10:36 AM
    Report
    Go to http://www.mapilab.com/outlook/security/
    You can download a free program there that solves the problem
    |
    Mark as:
  • Mallard27
    Currently Being Moderated
    Mallard27,
    Community Member
    May 7, 2009 7:42 AM
    Report

    Myself and other users are still experiencing this issue.  To date, everyone I know who has installed Acrobat 9 Pro, and uses word 2003 as the editor, receives this error.

     

    Does anyone out there have a solution to this other than the bandaid approach.  I appreciate the bandaid approach but am hoping someone has a solution that does not require one.

     

    Turning off the preference Adobe PDF>Change conversion settings>Show Attach as Adobe PDF buttons doesn't cause this issue to go away.  However, changing the editor under preferences does.  I believe this is a direct conflict with word as the editor.  Colleagues who have uninstalled 9 pro and gone back to 8 pro don't have this issue, nor did I when I had 8 pro or 7 pro for that matter.

     

    Thanks,

     

    Mallard27

    |
    Mark as:
  • Bill@VT
    Currently Being Moderated
    Bill@VT,
    Community Member
    May 7, 2009 5:40 PM
    Report

    This is not a new issue with AA9, but goes back several versions I think. It is actually an issue with WORD being used as the Outlook editor. I would suggest you try the fixes that folks have suggested in previous posts.

    |
    Mark as:
  • itmastera
    Currently Being Moderated
    itmastera,
    May 21, 2009 2:13 PM
    Report

    I called Adobe and the idots told me to turn off Word as my email editor.  That was not an answer so I googled it and found this.  It appeared to work for me.  Good luck.  Now if Adobe would get their act together.

     

    Edit Registry

     

     

     

    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\

     

     

    Outlook\Addins\PDFMOutlook.PDFMOutlook

    Change the LoadBehavior value from 3 to 2

    Restart

     

     

     

    Outlook

    The PDF functions will still be available in Word and the other Office

     

     

     

    programs

    .

    |
    Mark as:
  • S.D.A.
    Currently Being Moderated
    S.D.A.,
    Community Member
    May 21, 2009 6:24 PM
    Report

    It was good of you to post the solution for the benefit of others !

    |
    Mark as:
  • reallyBusyguy
    Currently Being Moderated
    reallyBusyguy,
    Jul 6, 2009 9:50 AM
    Report

    This seems to work...thanks for the post...I wasted so much time on this until I got to your notes.

    |
    Mark as:
  • fotojoy
    Currently Being Moderated
    fotojoy,
    Oct 6, 2009 2:40 AM
    Report

    I have Vista and Outlook 2003. I had exactly the same problem after loading the trial version of AA9 Pro and have been searching the net and trying various solutions for hours. I even tried uninstalling AA9 Pro, but I couldn't. Got the error message of "Windows Installer Service could not be accessed."

     

    This worked for me - changing the load from 3 to 2.

     

    Thank you so much! Outlook is working again and so is AA.

     

    Yah! Now I can go to bed.

    |
    Mark as:
  • srhrecruiter
    Currently Being Moderated
    srhrecruiter,
    Nov 20, 2009 1:50 PM
    Report

    I was searching the web on how to fix this and your answer corrected it. Now it works fine! Thank you!

    |
    Mark as:
  • afscarl
    Currently Being Moderated
    afscarl,
    Jan 24, 2010 1:53 PM
    Report

    I am having this problem on Windows 7.  But I couldn't find PDFMOutlook.PDFMOutlook in my registry.  The only entry under Outlook\Addins is Search.OutlookToolBar.  I tried changing the load behavior variable from 3 to 2 but it didn't make any difference.  Any one have any other ideas?

    |
    Mark as:
  • itmastera
    Currently Being Moderated
    itmastera,
    Community Member
    Jan 24, 2010 11:15 PM
    Report

    I just looked on my Windows 7 machine and the key was there.  Is your systems Windows 7 64-bit?  It may be in a different location.  I will look at a 64-bit system on Tuesday and let you know.

    |
    Mark as:
  • DevyaniB
    Currently Being Moderated
    DevyaniB,
    Adobe Employee
    Jan 25, 2010 4:18 AM
    Report

    The issue must be occurring due to the GPO Security Settings of the Outlook Client, which must have been set to prompt the user in case of any access to the address book through the Outlook Object Model.

    In case the above setting is ON, Outlook throws an incorrect error message while trying to load the "Attach As PDF" buttons at the time of launching the New Mail Inspector.

     

    To fix the issue, follow the steps below:

    - Patch up your Acrobat installation to A9.2 [or later].

    - Launch Outlook.

    - In the "Adobe PDF" menu > choose "Change Adobe PDF Settings".

    - In the "Acrobat Preferences" dialog uncheck the option "Show Attach As Adobe PDF buttons".

     

    Hence forth the "Attach As Adobe PDF" options would not get loaded each time a new mail is composed and the error message won't show up. 

     

    Also, changing the LoadBehavior of the Outlook PDFMaker Add-In from 3 to 2 won't suffice, as this would essentially be disabling the PDFMaker.

     

    |
    Mark as:
  • afscarl
    Currently Being Moderated
    afscarl,
    Community Member
    Jan 25, 2010 8:42 AM
    Report

    itmastera, I am running 64-bit Windows 7.  Thanks for looking into this.

    |
    Mark as:
  • itmastera
    Currently Being Moderated
    itmastera,
    Community Member
    Jan 26, 2010 9:48 AM
    Report

    Afscarl

    Try this. I found it here on our 64-bit Windows 7 system.

     

    HKLM\Software\Wow6432Node\Microsoft\Office\Outlook\Addins\PDFMOutlook. PDFMOutlook

     

    Let me know if that work.

    Good luck.

    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Choose your region
Security Contact Adobe Report piracy EULAs Permissions and trademarks Careers

Copyright © 2012 Adobe Systems Incorporated. All rights reserved.

Reviewed by TRUSTe: site privacy statement

Use of this website signifies your agreement to the Terms of Use and Online Privacy Policy (updated 07-14-2009).