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Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

Jan 8, 2010 10:36 AM

Hello PRE8 users,

 

If you have an Nvidia-based graphics chipset, and you've updated to Nvidia driver version 195.81 or later and you're still experiencing frequent crashes and freezes in Premiere Elements 8, then we'd like to hear from you in this thread. As mentioned in the announcement at the top of this forum, we believe most of these issues are caused by a problem with an Nvidia driver that was released after PRE8 was developed, and that the issues should be resolved by updating to Nvidia driver version 195.81 or later. Notes from the announcement I mentioned above are copied below for your reference.

 

Best regards,

 

Chad

 

-------------

 

For Nvidia users, there is a driver update that will fix both of the following issues:

 

  • Premiere Elements 8 does not restart after closing on Windows
  • Frequent and inexplicable crashes with Premiere Elements 8

 

To resolve these issues, you should update your GPU (graphics card) driver to version 195.81 or higher, by following the steps below.

 

1.      Identify which GPU driver you have by right clicking on the Desktop > Properties > Settings and in the Display field it will be displayed.

2.      Go to http://www.nvidia.com/Download/index.aspx?lang=en-us and download driver for your GPU card. Its size varies from 80 to 120MB depending upon the GPU card model.

3.      After the download is complete, run the driver install Installation. This should take less than 2 minutes.

 

There are no known issues that the latest driver update will cause.

 

This is an announcement. There is a separate discussion topic located here.

 

 

***If the update steps shown above do not upgrade your system to version 195.81 or higher, then you may need to download the driver directly. Use the link below only if the steps above do not update your driver to 195.81 or higher. The download page for Vista and Windows 7 is located here:

http://www.nvidia.com/object/win7_winvista_32bit_195.81_beta.html

http://www.nvidia.com/object/win7_winvista_64bit_195.81_beta.html

 
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  • Currently Being Moderated
    Jan 8, 2010 11:13 AM   in reply to Chad Baker

    I am running Windows 7 64bit Premium edition and I tried the new NVidia drivers earlier in the week and begain to experience intermittent crashes of windows resulting in blue screen followed by a memory dump and automatic reboot.  I've reverted to old drivers for now and hope that NVidia addresses this in the certified version of the driver which appear to be released about a month or so after the Beta.

     
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    Jan 8, 2010 1:02 PM   in reply to Chad Baker

    Chad,

     

    The file I downloaded was 195.81_desktop_win7_winvista_64bit_english_beta.exe which appears to be the correct version for windows 7 64bit.    My crashes were random and did not appear related to running Elements 8.   I have not had another crash since I reverted to the prior approved version of the driver.

     
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    Jan 10, 2010 12:00 PM   in reply to Chad Baker

    I upgraded to 195.81 driver, however playback of mpg vids is still jerkey in the preview window.

     
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    Jan 10, 2010 1:43 PM   in reply to wcyote6

    WCY, are you running at least a dual-core processor with a full load of RAM?

     

    Also, MPEGs can have their own challenges that can be unrelated to any drivers -- depending on whether they are hi-def or not and depending on their source. So it's quite possible even updating the drivers will not help you unless you have the necessary hardware to support your video source.

     
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    Jan 12, 2010 10:38 AM   in reply to Steve Grisetti

    I built the system primarily for photo and video editing. It is a Quad Core I7 960 Chip 12GB DDR3 Ram with 2 150 GB raptor HD's set at raid 0,  1 80GB SSD Boot drive and a 500 GB Data Storage Drive.  Video card is a EVGA Gforce GTX 260. I don't think thereshould be any hardware issues.  The OS is Win7 64bit. The video plays fine in WMM just not in PE. I did read about converting the file to AVI which PE seems to help. However it seems that a step like that should not be necessary especially  when the vids in question were had no problem with an older version of PE.

     

    Date: Sun, 10 Jan 2010 14:43:41 -0700

    From: forums@adobe.com

    To: someone_888@hotmail.com

    Subject: Re: Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later? Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

     

    WCY, are you running at least a dual-core processor with a full load of RAM?

     

    Also, MPEGs can have their own challenges that can be unrelated to any drivers -- depending on whether they are hi-def or not and depending on their source. So it's quite possible even updating the drivers will not help you unless you have the necessary hardware to support your video source.

    >

     
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    Jan 12, 2010 11:15 AM   in reply to wcyote6

    WCY, although PE Marketing shows Mpeg as a supported format, from my own experience I have found Mpeg, especially large Mpeg files to present a challenge to PE (pick a version). The same holds true for VOB files, although PE also lists that as a supported format.

     

    My recommendation is when and where ever possible, convert these files to DV-AVI and move on to hassle free Editing with PE.

     

    Some Editors (like Sony Vegas) work as advertised with large Mpeg files, in my particuliar case, I've continued to have Mpeg issues with PE, thus my religon with DV-AVI.

     

    If you resolve your issues and decide to stick with Mpeg and PE, then may the force be with you...

     
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    Jan 12, 2010 11:54 AM   in reply to Kodebuster

    With most file formats, there is much beyond just the file extension, i.e. MPEG, AVI, MOV, WMV, etc.. Those formats are but "wrappers," and can contain all sorts of stuff. This ARTICLE will give a bit more background on what can be inside those wrappers.

     

    With GOP formats/CODEC's, some conversion work will be required to allow for Frame-level editing. With a format/CODEC like the oft mentioned DV-AVI Type II's, that conversion (either internally, or externally) will not be required, as it will contain each discrete Frame. This ARTICLE goes into a bit more background on GOP formats/CODEC's. It's often the GOP structure, that causes issues with those files.

     

    Good luck,

     

    Hunt

     
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    Jan 13, 2010 7:16 AM   in reply to Chad Baker

    Tried what you advised, however, NVIDIA says I am using the latest driver which is 195.62 ! I am using Windows 7 and a Nvidia 9600 graphics card. PE 8 refuses to shut down cleanly. I have virtually given up with it and gone back to using PE 7

     
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    Jan 13, 2010 9:05 AM   in reply to kermit-999

    kermit-999 wrote:

     

    Tried what you advised, however, NVIDIA says I am using the latest driver which is 195.62

    195.62 is the most recent certified (WHQL) Nvidia driver. The 195.81 driver is currently still Beta.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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    Jan 13, 2010 1:56 PM   in reply to Chad Baker

    After upgrading to PE8 from PE7 because your customer rep told me PE7 was incompatible with Windows 7, I have been unable to maintain a full session on PE8.  My Nvidia driver has been updated with 195.62 for 64-bit (this was the only update available for my GT230 card).  I operate (or have attempt to) PE8 on an Intel Core i5 with 8gb RAM.  PE8 continuously hangs up when I attempt event the simplest task.  I'm not happy about spending an extra $99 for an upgrade that is obviously just as incompatible with Windows 7 as its predecessor.  Is there a fix or suggestion that doesn't require more downloads or third party plug-ins?

     
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    Jan 14, 2010 9:33 AM   in reply to Chad Baker

    I downloaded & installed 195.81 Beta drivers. I can confirm that PE 8 now exits cleanly.. BUT it has now developed an even worse problem, namely, I cannot render any work without PE8 crashing, closing and telling me that a crash report has been generated and would I please submit it to Adobe Labs.

    To run quickly through what I did.. I loaded an AVI file into PE 7 (home grown video of 22 mins). didn't do anything to it, just selected share, and selected BURN to DVD.. PE 7 did it without any problem.

    Start PE 8. Load the same AVI file and selected share, burn to disc .. FIVE attempts, FIVE crashes during the encoding media phase. the quickest crash was 22% into encode .. the longest was 75% .. The important thing here is that it was 100% crash. It seems PE8 just does not want to play at all !

    I am using Windows 7 Home Premium

    Intel Core2 Quad Q9400 (2.66GHz)

    1GB NVIDIA GFORCE 9600GT

    4 GB RAM

    I think its back to PE 7 !!!!

     
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    Jan 17, 2010 2:56 PM   in reply to Kodebuster

    Thanks for all the help. I finaly had a few hours to spend on the problem, and I seem to have resolved the issue. I basically decided to start from scratch as there were so many changes made to the program trying to resolve all the issues that I thought they could be conflicting with each other. I removed the installed a fresh copy of the Nvida 195.81 driver and also uninstalled and reinstalled PE8. I then copied over the 6 replacement Dll's as Adobe recommends After testing and finding the random crashes & freezing had been corrected. I tried playing video back but found no improvment in the jerkeyness of the video in the priview pane. I then set PE8 to run in Windows XPSP2 compatability mode and the playback was suddenly smooth and clear. I hope that in the future Adobe will come out with a patch that will improve PE8's compatability with Win7 64Bit, but until then at least I can get started with some editing. Again thanks for all your help and suggestions.

     
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    Jan 18, 2010 1:25 PM   in reply to Chad Baker

    I've had problems with Premiere Elements 8 not closing correctly (still running in background) and an easy propensity to crash.  I tried upgrading to the lastest beta 195.81 driver from Nvidia and was still having problems with it freezing when dragging clips around so I'm now trying in addition disabling threaded optimization for Adobe premier elements. 

     

    This is the only program I've had an issue with on Win7 64-bit, I see about 20 32bit programs running right now with no problem.

     

    My System -

    Win 7 64-bit ultimate

    i920 processor

    12GB memory

     

    For your suggestion above are you recommending both the beta driver and disabling threaded optimization?  Also do you recommend disabling threaded optimization globally or just for elements?  The screenshots shown above don't seem to match what the text is saying to do.

     

    - Ed

     
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    Jan 18, 2010 11:37 PM   in reply to wcyote6

    Wycote, how do you get PE8 to run in XPSP2 compatibility mode? That sounds like a magic bullet for all kinds of things for those of us running Win7 64...

     
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    Jan 20, 2010 5:26 AM   in reply to Chad Baker

    NVidia just released certified driver 196.21 for windows 7 64 bit.   I loaded this driver and it does appear to resolve issue where windows was crashing randomly when I used the Beta driver.  I tested PE8 briefly and PE8 does quit successfully now and I was able to use the stabilizer effect without crashing however I find if I scroll thru the video effects PE8 now hangs.  I have to use the drop down list of effects to avoid scrolling in order to use any effects not displayed on first screen.  

     
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    Jan 21, 2010 7:05 AM   in reply to Palindromedad

    Tried the 196.21 Nvidia Driver and still get crashes about every 20 minutes, usually when dragging something to the timeline but also once when burning the project to DVD.  It also once hung while saving (I turned "save project" to every three minutes !)

     

    My recommendation is to give everyone on this message board a free upgrade to the professional version to give Adobe time to fix their software!

     

    -SamTheFish

     
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    Jan 22, 2010 6:37 AM   in reply to DigitalAcorn

    I've gotten blue screens (the windows crash kind)  when I try writing the project to DVD, I've had the system for almost a year and the only time it's ever blue screened has been when doing something in Premiere.  Crash happened once as I click button to burn project, once as it was done crunching and was ready to actually burn.  It's happened twice but doesn't happen every time, it's hard to recreate.  My first suspicion with a blue screen is hardware but it is unusual it's only in Premiere.  I still get Premiere hanging occasionally with the new Nvidia driver but it doesn't seem to happen as often.  I've burned quite a bit with my memorex DVD burner with no problems in the past.

     

    I've ruled out bad memory (runs memory diagnostic fine)

    Overheating CPU (CPU heatsink is fine and temps are low)

    BIOS is set at default, no aggressive memory timings or overclocking.

     

     

    My system:

    i920

    12G ram

    Win7 64bit

    Nvidia 9500 GT w/ 196.21 driver

     

    Chad - if you'd find it helpful I could send you the crashdump.

     

    SamTheFish

     
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    Jan 22, 2010 8:18 AM   in reply to DigitalAcorn

    Sam,

     

    Could be some tie-in with the nVidia, but a BSOD is usually as sign of something more serious going on. Also, video editing and authoring are about as intensive a task, as one can ask of a computer, so it could well be that this intense work is pushing something over the edge. Usually, heat issues are suspect, but you say that you are monitoring the temps (everywhere?), so that can possibly ruled out.

     

    Now, with system crashes, there is often a breadcrumb trail left behind. This ARTICLE will give you tips on looking for clues in that trail. You have to dig a bit, but often will find the culprit in some of the links in the error and warning messages. If not, then look down at the bottom of the article for "The Case of the Unexplained." It will give you many tips, and links to other utilities for troubleshooting.

     

    Good luck, and hope that something helps. If you do find some clues, you might want to post another thread on what you find, so they can be addressed outside of the scope of Chad's nVidia thread.

     

    Hunt

     
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    Jan 22, 2010 2:30 PM   in reply to Bill Hunt

    Hi Bill, thanks for the reply.  I'm of the same opinion in general about blue screens.  This workstation has been taxed pretty hard however and has never acted the least bit unstable, which is what has me scratching my head.  I've done day long linux compiles in virtual machines where all 8 (hyperthreaded) cpus would be essentially pegged or close to it with no problem, also has no problem doing 3d shooters on the graphics side.  I really have two issues with premiere that may be unrelated, one is the blue screen and the other (more common) problem is the program freezes frequently, about every 20 mins or so.

     

    I'm going to try the trial version of the pro version and see if THAT crashes, thanks for the link, useful troubleshooting info there.

     

    SamTheFish

     
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    Jan 22, 2010 2:52 PM   in reply to DigitalAcorn

    Sam,

     

    Good luck with the troubleshooting. Please report if some of those "clues" do pan out.

     

    I also think that you'll like PrPro, but then I am heavily biased, as I use it most of the time. Enjoy.

     

    Hunt

     
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    Jan 24, 2010 11:11 AM   in reply to Chad Baker

    Hello, I located this post via Google, because I am experiencing the same issue and I have similar system specs.  After looking at the supported hardware it seems that the beta driver does not support the GeForce 9600 GT, specifically.  I see the driver sopports the 9600 GS and GSO cards, but not the GT.  Has anyone had any luck with the 9600 GT?  Thanks in advance.

     

    *EDIT* Oops, I see now that Kermit has the same card as I do.  But, I also see he has had some trouble.  Could this be due to the fact that the 9600 GT is not supported by the beta driver?  Thanks again.

     
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    Jan 29, 2010 9:04 AM   in reply to Chad Baker

    I have installed Premiere Elements 8.0 from the download version, installed the Beta Driver from NVidia. The program is being used in the UK.

     

    There is some quirky behaviour with the Splash Screen window with open/new projects opening the application window but not the project as required, but once the application is open I can choose the options from the menu.

     

    The main problem I've got now is that there is no Export menu available from the File Menu, even for a simple one video option. The latest version of Quicktime has been re-installed as well.

     
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    Jan 29, 2010 9:16 AM   in reply to rishistar

    rishistar wrote:

     

    I have installed Premiere Elements 8.0 from the download version, installed the Beta Driver from NVidia.

    The sticky message is now slightly misleading. It says correctly " version 195.81 or higher". The current WHQL version is 196.21 - so that would satisfy the 'or higher' tag. BUT the direct links in that message link only to the now outdated beta.

     

    You should download 196.21 directly from nvidia - http://www.nvidia.com/Download/index5.aspx?lang=en-us.

    rishistar wrote:

     

    The main problem I've got now is that there is no Export menu available from the File Menu, even for a simple one video option.

    It got shifted to the Share tab.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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    Jan 29, 2010 10:28 AM   in reply to nealeh

    rishistar wrote:

     

    The main problem I've got now is that there is no Export menu available from the File Menu, even for a simple one video option.

    > It got shifted to the Share tab.

     

    Thanks - there's definitely a UI issue in there then - I have a greyed out Export sub menu under the File menu still in present, which makes it look like the Export option isn't working.

    Attachments:
     
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    Jan 29, 2010 10:32 AM   in reply to rishistar
    there's definitely a UI issue in there then - I have a greyed out Export sub menu under the File menu still in present, which makes it look like the Export option isn't working.

     

    Actually, there are still some functions for Export. IIRC, Titles can still be Exported via that Toolbar menu, File>Export. There might be other instances, as well, but the old Export for AV files is now all in the Share tab.

     

    Hope that this helps,

     

    Hunt

     

    PS - I just found out about the now limited use of Export on this forum recently - maybe from Neale, or Steve? Before, I was complaining that it was a leftover from previous versions. That is not correct, as its function has just been limited, as of PrE 8.

     
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    Jan 29, 2010 11:03 AM   in reply to Bill Hunt

    Thanks, that clears things up. Found that change a bit confusing!

     
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    Jan 29, 2010 11:10 AM   in reply to rishistar

    Oh, you are not alone. I had uploaded some screen-caps of what the Export dialog screen looked like in PrE 4, when several people informed me that with PrE 8, one had ONLY the choice of Share. Oops! Guess who stopped uploading those old screen-caps, when a poster had PrE 8?

     

    Actually, PrPro did the same thing, sort of. Back a version, one had Export>Movie, and Export>AME (Adobe Media Encoder), for many other formats. As of CS4, EVERYTHING now goes through AME. There is no more Export>Movie, for DV-AVI's.

     

    Sometimes, it just takes time to get used to the new ways. If I post a reply on Export/Share, I still use both terms, in case a user with PrE 8 comes by, or a user of an older version comes by.

     

    Good luck,

     

    Hunt

     
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    Feb 4, 2010 3:41 PM   in reply to Chad Baker

    I am still having problems with the Nvidia Drivers.  The error message says the driver stopped responding but has recovered but I lose all my data since the last save and Premiere Elements 8 never recovers.  It usually happens when dragging files to the timeline.  I tried the latest driver with no success as well as the 195.81 shown at the bottom of the forum.  I am running Windows 7 Professional - 64 bit.  I have the Intel Core i7-920 with 6GB of Ram.

    Please help!

     
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    Feb 4, 2010 4:04 PM   in reply to Scottszy

    Scottszy - your problem sounds EXACTLY like my original problem.  I also am Win7 64 bit, also saw the problem when dragging items to the timeline, also wasn't resolved by going to latest Nvidia drivers.  Odd thing now is that my problem seems to be resolved and I have no idea what did it.  Adobe support suggested I try a clean install by using a special microsoft tool for doing clean removals of software - it ended up corrupting my registry each time I tried it so I had to restore my registry.   I then did a uninstall/reinstall of elements (which I had tried before to no effect). I then installed the trial version of CS4 (the big combined one) just to see if there were stability problems on that program as well.  There weren't, and then when I went back to edit some things in elements I noticed (after a while) that it wasn't hanging any more.  I've now uses elements quite a bit the last week with no stability problems at all.  So my thinking is that either restoring the registry to a previous version (it wasn't very old, though, just like a day) somehow "fixed" something or maybe installing all the CS4 software somehow updated some faulty shared library?  Neither theory makes sense, but about the only other thing I can think of is that aliens snuck in at night to fix it.

     

    Good luck, Pr. elements is very nice when it is stable!

     

    DigitalAcorn

     
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    Feb 8, 2010 7:18 AM   in reply to Chad Baker

    Chad,

     

    I just installed PRE8 on a Dell WinXP/SP3 system (with ample memory & speed).  It crashes (disappears from the desktop) if I click on either NEW PROJECT or OPEN PROJECT.

     

    I updated the NVIDIA driver to 196.21, but it is still doing the same thing.

     

    Ideas?

     

    Thanks,

     

    HPFCdoc

     
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    Feb 8, 2010 8:53 AM   in reply to HPFCdoc

    .

     
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    Feb 8, 2010 9:51 AM   in reply to wcyote6

    Windows 7 Ultimate 64-bit

     
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    Feb 8, 2010 12:03 PM   in reply to wcyote6

    Win XP/SP3

     
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    Feb 14, 2010 9:41 AM   in reply to HPFCdoc

    Win 7 64 Bit, nvidia 196.21

     

    Constant crashes.  This program is unusable. Who do I see about a refund?

     
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    Feb 14, 2010 9:45 AM   in reply to jonblessing

    As I remind people every week here -- you will not get a response to this thread. It is a survey only.

     

    If you want a response on the user-to-user forum, please start a thread.

     

    If you'd like to contact Adobe about any issue, including a refund, you need to click the Contact button at the top of htis page.

     
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    Feb 14, 2010 6:58 PM   in reply to Chad Baker

    I am running an AMD Phenom 9550 Quad Core PC with 2.20 GHz & 2.00 GB of RAM, and Windows XP/SP3, Video Card GeForce 8600GT. I have upgraded to Nvidia driver 196.21, AND turned off the hardware acceleration. The program still crashes if I want to do something as complicated as using a motion template for a one-line title over a slide. I think there should be a way to make the program more stable. I have to save every 5 minutes with another name just to finish a project. 

     
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    Feb 20, 2010 2:53 PM   in reply to Chad Baker
    ProcessorAMD Athlon(tm) II X4 620 Processor7.1
    4.9
      Determined by lowest subscore
    Memory (RAM)4.00 GB7.1
    GraphicsNVIDIA GeForce 9500 GT4.9
    Gaming graphics2431 MB Total available graphics memory6.3
    Primary hard disk231GB Free (466GB Total)5.9

     

    Up here I copied and posted my PC's spec's.  Since upgrading to the new driver, my problems increased.  I seem to experience more crashes than before.  Happens randomly and I can not see a pattern.   (I have noticed dragging clips from one area to another on the time line is no-no)

     

    JPR

     
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