I have the same issue with IE8 and TCS 1.0 (ie Robohelp 7) the first time the help is called all is fine.
[Poster is referring to thread http://forums.adobe.com/thread/574820 but issue is not the same as it relates to different versions of both RH and the browser. In RH8 it was a known bug. For RH7 the cause remains to be identified.]
If you don't close the help window and call the help again I get the blank page the third time, I get an error message as described in the thread.
We tried to use the file you posted and it doesn't work.
I would appreciate any ideas.
Peter, I wrote about this same problem with RH7 & IE8 about two months ago. Our developers use map ids to call the help. We still have this problem. The help pages display correctly with IE 6 & IE 7 - we only have the problem with IE 8. I opened a support case online with Adobe, and I'm still trying to get an answer from them after two months. (They requested additional information yesterday, and I will send them more information.) Anyway, I'm posting again because I wanted Laura to know that she's not the only one who has encountered this problem using RH7 & IE8, and I wondered if her developers use map ids too.
If you have a support contract, you can call the Adobe tech support phone number. If you do not have a support contract, you can open a case online (log into your account and look for Support Portal and submit your problem.) I would call tech support first if you are not sure about the contract. They should be able to give you more information about opening a case.
May you please mention the case number that you have opened with Adobe Technical Support, so that i can look into it directly.
Thanks and regards,
Adobe Technical Support
My case number is 0181300564. It is under my co-worker's email address, but I am the one working on the project right now. If you have any other questions or need more information, just let me know.
Thanks for looking into this problem,
Thanks for the case number. I am working on this and will try to reproduce this at my end. I will have this case escalated to me and will be your direct point of contact from now onwards.
Thanks and regards
Thanks for the case number. I have taken your case at my level and will be working on this. Right now I am researching on this issue and will update you with my progress via the case notes.
Thanks and regards,
Technical Response Team
Hi, I heard from Piyush Bhatnagar that there was still no reply from the engineering team, and it may still be awhile before we heard from them. Anyway, you may want to report this to Adobe so they understand that more people are running into the problem.
Right now it is with the engineers at Adobe. It is not clear when a solution will be available. If anyone can suggest a workaround I am open to ideas as this bug has made the online help on our UI not working the way it should.
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