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Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

Jan 8, 2010 10:36 AM

  Latest reply: Steve Grisetti, Mar 11, 2010 6:35 AM
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  • Currently Being Moderated
    Feb 26, 2010 6:46 AM   in reply to Chad Baker

    Chad,

     

    Thank you so much for the info, and the list of "fixes."

     

    Greatly appreciated.

     

    Maybe Steve can make this a sticky at the top of the forum, or at least a FAQ Entry.

     

    Hunt

     

    [Edit] Oops, it IS a sticky already. I'd missed that. Good job.

     

    Message was edited by: Bill Hunt - Added [Edit]

     
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  • Currently Being Moderated
    Feb 26, 2010 9:51 AM   in reply to Chad Baker

    Chad,

    Where is this update patch for PE8. My update manager just says that I am up to date and there are no updates?

    I run a Dell XPS 410 with a quad Q6600 processor and 4 gigs of memory, Nvidea 9800gt graphics card and PSE8 and PE8.

    I also run Windows 7 64bit.

    I have updated to the beta video driver with more crashing than before. Video effects does it every time, drag video to track does it,

    opening a avi file sometimes does it. After a month of use, I have yet to be able to burn a dvd. This should be the job of beta

    testers not consumers that paid for this package. I have every elements package that you had put out (all full versions) and this is

    the saddest. If you have any pull, please tell Adobe that I, as a consumer expect and would gladly pay for your buggy programs

    as long as you issue fix's to make it right, I will not purchase PE9 whith the assumption that PE8 bugs will be fixed  and I have

    to spend another $99 to have a program that actually is productive. Please fix the bugs in PE8 before trying to pass off PE9.

    So with that being said, is there a place to download the patch? I have clients waiting for thier DVD's which I am editing with PE4.

    Thanks for listening to my rant, but I cant keep paying for software that doesn't work. I have been an Adobe fan for years.

    Thanks

    Cheslaus

     
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  • Currently Being Moderated
    Feb 26, 2010 10:26 AM   in reply to Ceslaus1234

    That's a yoke, whilst running the update, it crashes!

     
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  • Currently Being Moderated
    Feb 26, 2010 10:28 AM   in reply to Ceslaus1234

    Adobe won't be hearing your woes, this is a user to user forum. You can get to Adobe by clicking the Contact button at the top of the page.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 26, 2010 12:57 PM   in reply to nealeh

    Nealeh,

    Thanks, I needed that. Reality....I am calm when I start talking about PE8

    then tend to go off on a tangent.

    Sorry folks, lost my head.

    Adobe update still says no updates.....

    I will wait for the download location........

    Thanks, Chet

     
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    Calculating status...
    Feb 26, 2010 2:03 PM   in reply to Chad Baker

    I've only owned the product for 2 days and had numerous crashes which led me to this forum. I was also getting that small red X in the bottom left hand corner that said "Display will be poor due to incorrectly operating graphics card". When I unchecked the GPU box the errors went away. I dont think we should have to uncheck this feature since my card meets the specs for DirectX 9.X, Pixel Shader and Vertex Shader.

     

    I did apply the patch that was released today and still get errors and system hangs. They are not as frequent as before the update but as I type this the program is frozen and task manager reports "not responding".

     

    I am running WIN XP-SP3 (32 bit), dual core 3.16 Intel, 4 gigs of ram, Nvidia 9800GTX+ and everything is writing to a 10,000 rpm Velociraptor drive.

     

    This is really a major pain and an obvious bug. My system runs every other application perfect. I just did my annual reformat last week and I am running memory hog apps like audio workstation programs with no issues.

     

    I would love to see the problem fixed ASAP. From what I have been able to tell PE8 has what it takes for my intended use but I will have to return the product if these crashes and GPU compatibility issues can not get fixed quickly.

     
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  • Currently Being Moderated
    Feb 26, 2010 3:35 PM   in reply to DRC_40

    Another crash. That's 4 now since the update this morning.

    ---------------------------------------------------------------------- ------------------------

    Premiere Elements hax encountered an error

     


    [..\..Src\PathUtils.cpp-190]

     
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  • Currently Being Moderated
    Feb 26, 2010 5:30 PM   in reply to DRC_40

    I would strongly recommend that you file a Bug Report, and be very specific about your equipment, your Project and Assets, and what you are doing, when you encounter the errors. Adobe reads these and then sends them to the lab to replicate the error. When they can, they work on getting things sorted out. Now, it might be in a second update for PrE 8, or maybe not until PrE 9, but Adobe does act on these.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 26, 2010 6:52 PM   in reply to Bill Hunt

    Thanks Bill. There is no way they can wait till 9.0. I suspect this is a serious coding problem and will require much more work on the Nvidia compatibility. There is no way you should have to disable GPU playback with a 9 series Nvidia card. Never mind the crashes but that one bug should be enough to keep the Premiere team burning the midnight oil.

     

    I submitted the following report.

     

    ---------------------------------------------------------------

     

    Equipment:

     

    Intel Dual Core 3.16
    4GB Corsair Ram
    150 GB Velociraptor 10,000rpm Hard Drive
    Nvidia 9800 GTX+ 512 Ram
    Gigabyte Ga-EP45-UD3P Motherboard

     

    All hardware is updated with latest bios and drivers.

     

    Operating System:

     

    Windows XP - SP3 - 32bit
    OS Completely patched and updated
    Graphic Card updated to latest drivers
    System was reformatted 6 days ago
    defragged and operating normally.

     

    Software: Adobe Premiere Elements 8.0.1

     

    Files working with:

     

    DV-AVI captured from a SONY DCR-HC52 Handycam via Firewire.

     

    Problems:

     

    1) "Display will be poor due to incorrectly operating graphics card"

     

    Have to uncheck the GPU button to eliminate this error. Just loading an existing project without doing any tasks causes the red X in the bottom left hand corner to appear immediately.

     

    2) System crashes and freezes. One windows error has appeared twice since the update to 8.0.1.

     

    Premiere Elements has encountered an error
    [..\..Src\PathUtils.cpp-190]

     

    No other windows errors reported but software just freezes or the program ends without notice. When software freezes I must use windows task manager to end program and re-boot.

     


    Activities when crashes/errors occur:

     

    Various -  Inserting transitions, using Smart Trim, previewing clips from organizer in monitor mode, previewing clips from the preview window.

     
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  • Currently Being Moderated
    Feb 27, 2010 4:48 PM   in reply to DRC_40

    Im not about to give up on this software so conceding the fact my system could be playing a roll in the post update crashes I decided to completely reformat and start over.

     

    So far:

     

    Fresh XP-SP3 with all the updates and patches. Only installed minimal required hardware drivers like MB chip set, video, etc. Once everything was updated and patched I defragged. Then installed both Photoshop & Premeire Elements the content DVD and Acrobat. Defragged again. Opened Premiere and immediately got the red x error in the bottom left hand corner. Unchecked GPU and cleared error dialog box. Tried capturing DV from camcorder and got a driver error. Tried capturing from Windows MM and got error about no audio device. I hadnt installed my audio interfacing while trying to keep things minimal. After installing my M-Audio Fast Track Pro the capture worked fine. Note to everyone, capture will not work without a sound device.

     

    I created a quick movie with the capture DV-AVI and added a few transitions and some effects. Its currently rendering for upload to photshop.com. I am not posting from that machine. No crashes or errors yet. I will put it through some heavier work and testing before installing the rest of my software. Will report back in this thread.

     
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  • Currently Being Moderated
    Mar 1, 2010 4:24 PM   in reply to Chad Baker

    Thanks for the news

    - I am still using the version that came in the box dated August

    (or is it September with USA date styles?) 2009!

     

    I recently upgraded to the 195.81 Beta driver for my Nvidia GeForce 9500M GS GPU card.

    Should I now upgrade to 196.21 or leave it alone?

     

    I have found the only way to use Pre8 is to painstakingly re-import my avi clips one-at-a-time, preview each to verify audio is audible (if not retry), then drag each to the timeline and confirm audio again. Each clip is an atomic unit that does not have any pauses or dramatic scene shifts (like showing a browse button operation) because I end clips at such boundaries now.

     

    Usually when almost done or several hours into this, Pre8 crashes still. Even if I keep saving project, on resurrection the audio is gone. I guess the design is to always reconstitute conformed audio each session? Unfortunately that seems to only work say 30% of the time successfully, so the multiplicative odds of finishing anything with a number of clips diminish exponentially. I am using avis with the Main Concept Adobe 2 H.264 codec.

     

    I am considering to make some intermediate collages in another format that has more stable audio. What would you recommend with decent screen resolution like 1280 * 960 so the detail is not lost.

     

    I am so hoping the patch(es?) make a difference when I get home and thanks again for the tips.

     
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  • Currently Being Moderated
    Mar 2, 2010 8:11 AM   in reply to DRC_40

    Update on my personal situation.

     

    There is no question PE8 is working better. I am able to get through quite a bit of a project but unfortunately there are still intermittent freezes and crashes. There is no consistent action that produces them either which is quite frustrating. Sometimes its while applying transitions, sometimes its importing files, sometimes its working with audio, etc. The GPU error is still present and the box must be unchecked or you will get that red X in the bottom left hand corner.

     

    I have the leanest machine possible. I have nothing but Windows, Elements, Acrobat and esential hardware drivers. I am going to start adding back my other software and after each instances see if it has any effect. I am hopeful another update will be forthcoming because 8.0.1 has not solved all the problems.

     
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  • Currently Being Moderated
    Mar 2, 2010 10:07 AM   in reply to DRC_40
    I am going to start adding back my other software and after each instances see if it has any effect. I am hopeful another update will be forthcoming because 8.0.1 has not solved all the problems.

     

    Though many programs' installers will write System Restore Points, I find it very useful to do these manually, before each installation - just in case.

     

    Also, remember that many programs' installers will often place "helper," "sniffer," "watcher" and other small applications, outside of their main program code. Most of these will be set to load at boot-up, to do specialized tasks. I find many of these to be resource hogs, and totally unnecessary. I rely on the tips in this ARTICLE to keep things "clean, lean and mean." Just something to keep in mind and an eye on, as you install the other programs.

     

    Good luck,

     

    Hunt

     
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    Mar 2, 2010 6:00 PM   in reply to Bill Hunt

    Thanks for the tips. I have read that post before about msconfig adjustments and processes. Was very familiar with the interface anyway and have no problems making sure bloatware and self updating programs are not left residing after an install. This machine is pretty lean anyway. Its not my main working machine. Nothing on it but Windows and some audio programs like Sonar. If any platform would work well with PE8 it would be this one. I dont even run A/V on it.

     
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  • Currently Being Moderated
    Mar 2, 2010 6:09 PM   in reply to DRC_40

    DRC_40,

     

    You are way ahead of most users, who have all sorts of "stuff" loaded. If you have things that lean, the only help that I can offer would be with the Page File. I like to have it staticly sized, to around 1.5 to 2.5x installed RAM, so that it is always set at boot, and so that the OS does not have to dynamically manage it, per needs. That, and multiple, physical (very important) HDD's, allocated to "spread the load."

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Mar 3, 2010 1:20 AM   in reply to Chad Baker

    AdobeGPUAlert.jpg

     
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  • Currently Being Moderated
    Mar 3, 2010 4:23 AM   in reply to AdelaidePeter

    You should initially follow the request in the dialog box and update your driver (current version is196.75 WHQL).  If that doesn't work please open a new discussion - this one is meant to gather information for Adobe only.

     

    When opening a new discussion please give as much detail as possible about your system and footage - check Got a problem? Here's how best to ask for help. This link is to 'Announcements', you may need to click through them to find the "Got a problem! announcement.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Mar 4, 2010 6:54 PM   in reply to Chad Baker

    Just upgraded the video card to an Nvidia Geforce GTS 250, driver version 196.75.  Had the problems with occaisional crashes, and there was the little red x in the bottom left of the screen saying the driver or graphics card were malfunctioning.  Have turned off GPU, and it seems more stable - for now.

     
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  • Currently Being Moderated
    Mar 4, 2010 8:30 PM   in reply to caumann2

    caumann2 wrote:

     

    Just upgraded the video card to an Nvidia Geforce GTS 250, driver version 196.75.  Had the problems with occaisional crashes, and there was the little red x in the bottom left of the screen saying the driver or graphics card were malfunctioning.  Have turned off GPU, and it seems more stable - for now.

    Interesting that you have the same red x that I do because your GTS 250 is basically the same as my 9800 GTX+. These are sister cards and the 512MB version of the 250 is essentially identical to the 9800 GTX+ and we both have to disable GPU playback. Would you also happen to be running a dual core processor?

     

    It would be interesting to know if any Nvidia users with these series of cards are able to use the GPU playback feature.

     
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  • Currently Being Moderated
    Mar 5, 2010 6:47 AM   in reply to DRC_40

    My machine is a Dell Precision 380. Pentium processor EE 840, 3.2 Ghz, Dual Core, 2X1 MB L2 Chace, 800 Mhz.  4 GB of Memory.

     

    Cheers!

    Craig

     
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  • Currently Being Moderated
    Mar 5, 2010 4:43 PM   in reply to caumann2

    caumann2 wrote:

     

    3.2 Ghz, Dual Core

     

    Cheers!

    Craig

     

    I suspect everyone with a dual core "AND" 9 series Nvidea (or their sister cards) are unable to use GPU acceleration. The combination seems to be toxic for this feature. The fact Adobe suggests you disable Threaded Optimization is a big hint the issue is related to multi-core (maybe even only dual core) processors in combination with these cards. I also suspect Adobe will have a difficult time solving the problem. I doubt it is driver related (although previous instability and crashes probably where) and is probably a hard coding issue in Elements itself. Not having GPU enabled strips the program of some important features. I can probably live without it because its not mission critical but I think Adobe should be making every effort to resolve GPU use for what has to be a decent percentage of its PrE customers. 

     
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  • Currently Being Moderated
    Mar 5, 2010 5:10 PM   in reply to DRC_40

    Hmm.  Guess I should have gone to an ATI card.

     

    Mind you, the "ReadMe.html" file does say:

     

    Minimum System Requirements 2GHz processor with SSE2 support; 3GHz processor required for HDV or Blu-ray; dual-core processor required for AVCHD

     

    So, hell, my system in theory should be fine.

     
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  • Currently Being Moderated
    Mar 11, 2010 6:26 AM   in reply to Chad Baker

    Hi;

     

    After many test I decide to do something different. I try to made an Instant Movie from PSE8 with just 23 photos and boom, PE Crash....

    Not only once but twice in a row.

     

    Well, I decided not to waste more time on this. From now my efforts are dedicated in searching for another Video Editing Software, I will keep doing my Slideshow with PHOTODEX and I'll not even consider to get the bundle again. So PE8 was my last version of PE, and when I get my new Video Editing Software I will do the Unistall, hum.. maybe I'll do it now !!!.

     

    Sorry Adobe, you loose a PE Customer. I give up. I sound frustrated, yes I should. This is my third version of PE; 4,6,8. And did not experience any problems before. I cannot work with a product with my fingers, arms and legs crossed for good luck, hopping not to have a crash after crash.

     
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  • Currently Being Moderated
    Mar 11, 2010 6:35 AM   in reply to hfgerena@onelinkpr.net

    This thread is now locked. If you'd like to post a question or commment, please start a new thread. Thank you.

     
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