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memory error with Illustrator CS4 on Windows 7 (64bit)?

Mar 16, 2010 10:32 AM

Hi,

sometimes I'm not able to oper a file that I saved.

When i save the file I have no error message. When I open the file again everything seems to work but after the generating pixel windows I have the File not readable error message.

 

If I copy the same file on a mac, even an old one, the file works fine.

 

Somebody told me that Illustrator doesnt' work fine with 64bit WIndows for the memory use. Is it true? Somebody have the same problem, and know a solution?

Thanks,

 
Replies
  • Currently Being Moderated
    Mar 16, 2010 10:45 AM   in reply to Fabio Pedaletti

    Hello Fabio,

     

    What you seen is a well documented critical memory bug that Adobe refuses to fix. Actually Adobe does not provide any updates.

     

    However, some users tired waiting for Adobe to do something, found one work around that probably can help you:

    http://forums.adobe.com/message/1267833#1267833

     

    The users have CS3 version on Windows 7 (64bit), but probably can help you!

     

    I hope this helps!

     
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    Mar 16, 2010 10:56 AM   in reply to Fabio Pedaletti

    I believe that since Illustrator is 32 bit that you have to earmark it to run as 332bit on windows 7 and then it works fine.

     

    Skullmaker is being particularly irrational here since windows 7 came out quite a long time after Illustrator CS 4 was released and knows that this is something that can be adjusted and you have to use the mechanism on Windows 7 to do so.

     

    I do not quite know where in the control panel you would make this earmark but I know you can d it. And Illustrator CS 4 then works fine.

     
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    Mar 16, 2010 11:32 AM   in reply to Wade_Zimmerman

    I didn't know I was too rough Wade!

     

    There, there, take as many as you need:

     

    MT_Toscana_Rec_Tissue.jpg

     

    Sorry!

     
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    Mar 16, 2010 11:33 AM   in reply to Fabio Pedaletti

    Thank you Fabio!,

     

    Please let us know, so we can help others. Thank you!

     
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    Mar 16, 2010 12:10 PM   in reply to Fabio Pedaletti

    Thank you Fabio,

     

    I will pass your findings to any users with the same situation. I learn something new every day! Thank you!

     
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