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ADOBE : Your Attention Please . If it wasn't for this persons valuable service I would not consider your Product .

Please don't bother creating a special page for this. We have acknowledged that we need to provide

direct download parallel to the one with Akamai's download manager, and they are coming in the next month's release.

We are fully aware of the variety of issues we see reported. Unfortunately, I can't say we had anticipated them. Most of the problems have been difficult to reproduce and we have yet not been able to fully diagnoze a number of them. Overall, most of the people are actually able to successfully download the Adobe products, and we are working hard to provide the best way for everyone to access our software.

The Akamai download manager does add value as it speeds up  the download more than 30%, compared to a regular browser download. On  large files like the Adobe CS Suites, this amounts to many hours less.  Furthermore, the DLMv3 does an automatic validation of the integrity of  the downloaded program files, and ensures that your download is fully  functional. Finally, the download manager provides a guaranteed resume, unlike many of the browser implementation, especially with large files.

With the next month's release the download links would be automatically provided, together with the download manager. As I mentioned before, any links to software that might be posted and are not hosted/provided by Adobe would be both stale, and  represent a security risk - I would not advise anyone to access them.  We have CS5 release just around the corner, and it's best to just wait for it to come.

Thank you Brinkmann! I just tried to download CS4 Design Suite trial and it was virtuallly impossible. The AKAMI download manager wouldn't do anything until I allowed them to make changes to my computer...which was probably stupid. Now I want to rescind the permission but don't know how. Especially since I never got the download--just a welcome email from Adobe telling me where to begin (training videos, etc.).  Very frustrating.

Graham I appreciate your email that you sent to me but I am not Brickman Design. I am littledesertweed and I am just another frustrated adobe downloader trying to figure out how to get the PDF page to work. If you have any idea's for me I would be very grateful. You take care and good to know that you are of "the older generation"

I cannot download with the download manager either, it just stays on "waiting".  I need to use the software now and not in 30 days, can anyone help? 

I DON'T KNOW WHAT IS GOING ON BUT AM TIRED OF GETTING E-MAIL TELLING 

WHAT IS WRONG AND HOW TO CORRECT.JUST COUNTED 64 OF YOUR MAIL

FROM THE LAST 2 DAYS PLUS 20 MORE FROM YOUR ASSOC.ABOUT SAME THING

PLEASE CORRECT  THANKS

G'day mate , You could ask fellow scribe Technolux for a link to set you right.  Just go back to Forums and you will spot one of his postings . Cheers.

Thanks, I was able to install CS5 with those files, I executed the .7z file and it worked.

http://www.giveawayoftheday.com/

Great job, technolux, adobe should hire you to reduce their fail rates.

Anyway, i googled your blog and noticed you dont have a link to photoshop CS5. Are you providing one soon? There is no way im installing that akami software. Actually, ppl should be ASKED if they want to use a download manager, not forced. I have my own download manager, thanks adobe, i dont need akamai fail software.

I've been trying to DL the trial for Lightroom 3 all evening to no avail. And then I finally tracked this thread down, and am downloading the trial from links provided by someone other than Adobe. Nice job Adobe. What are you thinking? Three months and you still haven't provided a solution for this. My goodness. Offer a trial and then make it impossible to download with this stupid Akamai thing. Pardon me for having purchased only Lightroom 2 and CS 4, and not CS 5. Jesus -- you know, other people value their time as much as you do yours. Think about it.

"Next month"?? It is well beyond that and the Premiere Pro download in Opera is still broken. There are many of us who dislike IE8 intensely and prefer Opera to Firefox. As for the download manager "adding value" - yes to Akami's shareholders.

Sorry, Adobe, not one of your best moves.

oops

Like others, I will not reduce security settings to unsafe levels for downloaders or installers. (Any installer instruction to disable AV software gets run anyway with AV on or ditched.)

There is something very weird about the series of links to trial downloads. The effects vary according to browser, at least in my Win7 Ultimate, 64-bit setup.

IE8  simply refuses to do anything.

Firefox is more interesting, it reports a "redirect loop" which leads to what programmers will recognise as running out of stack space.

Opera reports that the page can't be found, perhaps it has been moved.

Without the help of the direct download links kindly provided  by non-Adobe sources, I would not have purchased LR3. Ok, Adobe won't lose sleep over one lost sale, but I can't be the only one.

As for download managers increasing download speeds well, just maybe. 7Zip is quite effective compression, the bytes have to be shifted. The limit will always be the narrowest bandwidth-user product in the chain. No download manager can defeat that.

Adobe have no way of knowing where the bottleneck is for a particular user unless  they know that the server bandwidth is too small for the modal number of users. In that case, Akami is just providing more server bandwidth.

For reference, with a UK 20Mbit/sec cable connection here, the bottleneck is almost always somewhere else. Notable exceptions are MS (amazing!)  and some others including Cyberlink (an Adobe competitor), where download speeds approach the theoretical maximum of 2.1Mbytes/sec.

With the UK feeble ADSL average of around 3Mbit/sec, the bottleneck is almost always the local connection.

If Adobe don't want private customers to download trials, let them say so and take the sales hit.

Adobe products cost serious money (even if you thinks that they represent good value for money). For amateurs and professionals alike, the trials are essential to making decisions about purchase and/or upgrade.

Amateurs are likely to be downloading single trials (say up to 2GB) and know that patience will be required.

Professionals and companies will be able to download large trial overnight or in other ways that do not interfere with regular work. The arguments put forward for using download managers are spurious.

Adobe have made a strategic mistake, as some are beginning to acknowledge. The fact that there is active discussion means that we want Adobe to fix the problem; we don't want to abandon good software.

If I had the links I would send them to  you! I had such a problem trying to download a trial version of Photoshop Elements to try.... I don't have any direct download links. Although I wish Adobe would actually have them.

Sincerely

Ken

Thanks so much.

Sincerely,

Ken Creten

Woopsy....

The Photoshop element 8 for windows is as follows

www.trials.adobe.com/AdobeProducts/PSE/PhotoshopElements_8_MUL.exe

www.trials.adobe.com/AdobeProducts/PSE/PhotoshopElements_8_MUL.7z

Try those Ken

Sorry, I can't access your site from this computer....

Can you please send me the links to CS5 master collection in an email.... jeremyfisk@clear.net.nz

and CS4 master collection if it is on the Adobe website as well....

Thanks

jem

I have it figured out through Adobe, thanks.

No need for your blog. Thanks.

K

No, it was not fine. Please don't try to do my thinking for me.

Thanks.

K

Let me make it a little more clear.

I've been working with large internet systems with large Internet companies for

years now. I'm a professional who creates, maintains and facilitates processes

that move code from staging servers, onto the net. This requires knowledge, in

my case, of various Unix type systems, and some programming/networking

knowledge. It's not the most glamorous position in tech (being a Release

Engineer), but I like it for many reasons. One of those if the breath of various

systems I get to work with.

Technolux, what I'm trying to say is this. I know how complex processes on the

net should work, it's my job. Although the complex processes I'm involved with

you will hopefully never notice, because if you do, things break.

What Adobe has is a broken download process. If a person with my kind of

knowledge has any problems with the download process, which I've done from

thousands of sites over the years, than someone with somewhat less knowledge

about computers than I might have more of a problem than I did.

That any Net user has any problems downloading trial software from an Internet

company as large and influential as Adobe; if Adobe they can't do the focus

groups needed, or hire the correct web designers, developers, network staff, and

database programmers, etc, etc, there's a problem.

There's a problem with Adobe's trial download process.

This is why you have all the direct links on your blog, Technolux, no?

So, that's it for me.

K