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can't install pt2 on mac

Dec 16, 2009 2:48 AM

hi,

i install the part 1 without problem but for the part 2 i have this message on the attach file

 
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  • Currently Being Moderated
    Dec 16, 2009 6:52 AM   in reply to mbk28

    Hello mbk28,

     

    The issue you're experiencing is related to Mac OS X 10.6 (Snow Leopard) and has been documented in this forum here: http://forums.adobe.com/thread/486175?tstart=0

     

    To use the BrowserLab extensions for Dreamweaver CS4 with Mac OS X 10.6 (Snow Leopard):


    If you are installing BrowserLab extensions on Snow Leopard for the first time:

    1. Install Dreamweaver CS4
    2. Install the Extension Manager CS4 2.1 patch (available here: http://www.adobe.com/exchange/em_download/) and CSI 1.0.2 patch from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4568
    3. Follow prompts to install Browser Lab Extensions

     

    If you received an error message while trying to install the second BrowserLab extension with Snow Leopard:

    1. Stop the “CS4ServiceManager” process (In your Activity Monitor, quit the process called CS4ServiceManager)
    2. Rename ~/Library/Application Support/Adobe/CS4ServiceManager to  ~/Library/Application Support/Adobe/CS4ServiceManager_bkp
    3. Reinstall the second BrowserLab extension

     

    Please let me know if you need further assistance.

     

    Best regards,
    Corey

     
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  • Currently Being Moderated
    Dec 16, 2009 9:13 AM   in reply to mbk28

    Hello Marc,

     

    Sorry, I'm a little confused by your response. There is no additional installer message in your follow-up. Did you intend to show me another message?

     

    It sounds like CSI 1.0.2 is not installed on your machine. Please launch Extension Manager and go to Help (next to File) and choose About Extension Manager. This will bring up the about screen which displays the Extension Manager CS4 version installed. Please reply with the version number.

     

    Best regards,
    Corey

     
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  • Currently Being Moderated
    Dec 16, 2009 9:55 AM   in reply to mbk28

    Hi Marc,

     

    That could be the cause of the problem, but I'm not certain about that...

     

    Please reply with the version number of Extension Manager CS4 you have installed and the version of the CS4ServiceManager.app file you have installed. The CS4ServiceManager.app file can be found in (Macintosh HD)/Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app. Select the CS4ServiceManager.app file then go to File > Get Info to find the version number.

     

    Best regards,
    Corey

     
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  • Currently Being Moderated
    Dec 16, 2009 11:55 AM   in reply to mbk28

    Hi Marc,

     

    That's strange that Get Info isn't displaying the version number... However your version of Extension Manager indicates you have the 2.1 patch installed. When you installed CSI 1.0.2 did you receive any error, or did it successfully install?

     

    Did you try performing the second series of steps? If not, please try this and let me know the results:

     

    1. Stop the “CS4ServiceManager” process (In your Activity Monitor, quit the process called CS4ServiceManager)
    2. Rename ~/Library/Application Support/Adobe/CS4ServiceManager to  ~/Library/Application Support/Adobe/CS4ServiceManager_bkp
    3. Reinstall the second BrowserLab extension.

     

    Best regards,
    Corey

     
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  • Currently Being Moderated
    Dec 16, 2009 1:19 PM   in reply to mbk28

    Hi Marc,

     

    Thanks for following up. I'll get in touch with the engineering team to determine the next steps to take. Thanks for your patience!

     

    Best regards,
    Corey

     
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  • Currently Being Moderated
    Dec 17, 2009 3:59 PM   in reply to mbk28

    Hi Marc,

     

    Just to be clear, when you tried step 2, did you rename the root or the user directory? You want to rename the user directory.

     

    (2. Rename ~/Library/Application Support/Adobe/CS4ServiceManager to  ~/Library/Application Support/Adobe/CS4ServiceManager_bkp)

     

    Since your Get Info window is not displaying the CS4ServiceManager.app version, please send me your manifest.xml file (/Library/Application Support/Adobe/CS4ServiceManager/extensions/kuler/META-INF/manifest.xm l). You can send it to me directly at cogutch@adobe.com.

     

    Best regards,
    Corey

     
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  • Currently Being Moderated
    Dec 21, 2009 2:57 AM   in reply to Corey@Adobe

    Hi Corey

     

    Apologies for jumping in on someone else's thread but I have exactly the same problem:

     

    I've had the earlier version of Browserlabs running for a while and was prompted, today, to grab the part 2 update.

     

    Extension manager patched and all the other suggested solutions have been tried but I'm still getting the same message as MBK

     

    Extension - 2.1.115

    No Version number showing for Service Manager

     

    Thanks

     
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  • Currently Being Moderated
    Dec 21, 2009 9:14 AM   in reply to pierre_lemoto

    Hi Marc, Pierre,

     

    I'm sorry that you're both having this problem, and appreciate your patience. Please send me your CS4ServiceManager log files located here:

     

    ~/Library/Application Support/Adobe/CS4ServiceManager/logs/updates.txt

     

    and

     

    ~/Library/Application Support/Adobe/CS4ServiceManager/logs/CS4ServiceManager.log

     

    Please send them to cogutch@adobe.com.

     

    Best regards,
    Corey

     
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  • Currently Being Moderated
    Dec 22, 2009 1:25 AM   in reply to mbk28

    Marc

     

    You've sent this to the wrong address - your solution wouldn't fix

    mine as I don't have CS5 installed

     

     

     

    >Hi Corey,

    >i thinl I fond the problem.

    >just before installing the new beta of dream, I unisztall all the

    >CS5 files (dream and catalyst) and I can install the file.

    >So I think it's a problem with the cs5

    >

     
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  • Currently Being Moderated
    Dec 22, 2009 2:09 AM   in reply to mbk28

    Hi Marc

     

    I found your Forum post yesterday and contacted Corey at Adobe

     

    Same problem in so far as exactly the same error messages, etc

     

     

     

     

    >Hi Pierre,

    >if it's the wrong adress, where I have to sent the answer, I open

    >this discussion?

    >If you don't have CS5, we don't have the SAME problem, but a similar

    >regads

    >Marc

    >

     
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  • Currently Being Moderated
    Dec 22, 2009 8:44 AM   in reply to pierre_lemoto

    Hi Marc, Pierre,

     

    Thanks again for your patience. Please try closing Dreamweaver and Extension Manager then navigate to:

     

    (user)/Library/Application Support/Adobe/CS4ServiceManager/extensions/ConnectNow/1/META-INF/mani fest.xml

     

    open the file in a text editor and delete the following attribute of the ExtensionManifest tag:

     

    xsi:noNamespaceSchemaLocation="ExtensionManifest_v_1_4.xsd"

     

    Save and close the file, then try installing the BrowserLab Extensions.

     

    Please let me know if this resolves the problem.

     

    Best regards,

    Corey

     
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  • Currently Being Moderated
    Dec 22, 2009 1:59 PM   in reply to mbk28

    Thanks for clarifying, Marc.

     

    Best regards,

    Corey

     
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  • Currently Being Moderated
    Jan 17, 2010 11:31 AM   in reply to Corey@Adobe

    I have tried all steps given by Corey with no luck.  I'm on Mac OS 10.6.2 with DW CS4 and Extension Mgr patch installed.

     
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  • Currently Being Moderated
    Jan 21, 2010 1:57 PM   in reply to ae6dx

    Hello ae6dx,

     

    Thanks for your patience. I'm sorry to hear you're having problems. Just to make sure, did you also run the CSI 1.0.2 update? If so, and it was successful, please check your (Macintosh HD)/Library/Application Support/Adobe/CS4ServiceManager/extensions/(all folders)/META-INF/manifest.xml files for the existence of "xsi:noNamespaceSchemaLocation". The updater should have replaced those 4 manifest.xml files. Please also reply with the version number of  “ExtensionBundleVersion” of each manifest.xml file.

     

    Best regards,

    Corey

     
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  • Currently Being Moderated
    Jan 22, 2010 12:48 AM   in reply to mbk28

    Corey

     

    I'd given up on this: I have the same version in all 4manifest.xml:

     

    xsi:noNamespaceSchemaLocation="ExtensionManifest_v_1_4.xsd

     

    Pete

     
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  • Currently Being Moderated
    Feb 9, 2010 3:18 PM   in reply to Corey@Adobe

    Thanks, Corey.

     

    I was having the same issue as other folks here and it was just a matter of installing CSI 1.0.2 from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4568

     

    That apparently isn't installed via automatic updates.

     
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  • Currently Being Moderated
    Mar 30, 2010 11:42 AM   in reply to adapterdesign

    Hi adapterdesign,

     

    I was having this problem too...I tried all the suggestions above, but no joy

     

    Your contribution worked a treat...thank you very much

     
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  • Currently Being Moderated
    Mar 30, 2010 11:01 PM   in reply to mbk28

    Hi mbk28,

     

    No I only have CS4 Web on an iMac.

     
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