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Windows 7, problems with Photoshop CS2 upgrade install

Mar 31, 2010 11:38 AM

I just upgraded from XP to Windows 7 and I seem to have outsmarted myself.  Ever since version 5 I've bought the upgrade... well, now I no longer have the original version 5 disk and can no longer install and use either my CS or CS2 version.  While I do have a backup copy of my old version 5 CD copied onto my hard drive it will not install on Win7 and the CS2 upgrade doesn't recognize the backup as a valid upgrade.

 

When I try to install version 5 I get an error message to the effect that it's incompatable with Windows 7.  Trying to install either CS or CS2 and I get a "valid upgrade not found" error... if I let it install anyway in trial mode once it's done installing I get a "trial period is over, enter serial number".  I enter my serial number for the version I'm installing and I get "invalid serial number"  Invalid?  It's the number on the back of the CD case verified 10 times.

 

Am I hosed or will I have to go back to Windows XP?  I've paid for the Photoshop CS upgrade and the CS2 upgrade over the years but neither will install and run since I cannot install the last full version I own.

 

At the moment I'm having to use my laptop for all my photoshop work since it's still running XP and so it has a functional version of Photoshop.

  • Currently Being Moderated
    Community Member
    Mar 31, 2010 3:24 PM

    Windows 7 has a compatability mode for older programs. Right click on the PS5 installer exe,then select "Properties" at the bottom of the context menu.

    Click on  the Compatibilty tab of the Properties dialog,and you can choose anything from Win95 to WinXP SP3. Save changes,,and try the install again.

     

    Once you get PS5 in there,then hopefully CS2 will take.

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    dec9,
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    Mar 31, 2010 3:29 PM

    So instead of trying to install under windows 7 try to install it in the XP compatibility mode. Right click on the .exe file and you will see the option. Also when you right click on the .exe file and if there is a option to run as Admin, run as Admin.

     

    CS2, according to the Microsoft software site, is not listed as software that will run on Windows 7 so you may have problems.

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    Oct 15, 2010 8:01 AM

    Since this thread stopped, does that mean that you have solved the issue?  I

    am having the same issue trying to renstall CS2 on a new computer running Windows 7.  I get the same  error message that Name, Organization or Serial number is not valid.   I installed from the disks and the Setup program, the Serial number was accepted, Tech Support says that the program was activated properly, but it will not function.  Even though Microsoft says that CS2 is not compatible with Win7, I am able to connect the old hard drive from the computer that crashed and run CS2 on the Win7 machine with no issues.    Any help?

     

    Thanks

     

     

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    Mar 30, 2011 3:05 PM

    Thanks for the note.  Apparently CS2 is not compatible to install, however it

    runs fine from an external hard drive (the drive it was originally installed on

    in the XP pc that crashed)

     

     

    Ray

     

     

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    Oct 25, 2010 6:20 AM

    It works fine.

     

    Right click on the "setup.exe" file on the CS2 install disc and then click on "properties", then click on the "compatibility" tab.

     

    Click on the box for "Run this in compability mode" and in the pull down select "XP sp2".

     

    Click "apply" and then "ok".

     

    Now go back to "setup.exe" and click on "Run as administrator" and CS2 should load fine.

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    Mar 30, 2011 3:05 PM

    Keith,

     

    Thanks for the tip.  I think I tried that but I'll try it again.      I still

    have the old hard drive from the XP computer that had CS2 installed on it, and I

    can plug it in by USB and run the program with my win 7 pc just fine.

     

     

     

    Ray

     

     

    [signature deleted by host]

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    Mar 16, 2011 8:35 AM

    I had the same problem and gave up. I found out that elements 9 is far more advanced than photoshop CS2. I purchased CS2 some time ago and thought it was an once only purchase. How wrong I was. I bought an intuos 4 tablet and it had elements 7 as a freeby and was pleasantly surprised. Now I have elements 9 and it has now the layermask tool. Channels can be accessed with the black and white converter and the only thing missing is the pen tool. I'm only an amateur and Photoshop Elements is all I need. I have still CS2 on my laptop but I hardly use it archieving and editing goes really fast and smooth with elements. Regards

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    Mar 16, 2011 9:55 AM

    SO much anecdotal information in this thread that's just wrong...    People seem to be poking around a bit in the dark with Windows 7...  Understandable.

     

    Disable UAC under Windows 7 and you'll be able to install and run Photoshop CS2 just fine.  UAC causes compatibility problems with older software, that's to be expected.

     

    Make sure you go read and understand what UAC does for you and the additional steps you might want to undertake to mitigate the additional risk before disabling UAC.

     

    -Noel

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    Mar 16, 2011 7:36 PM

    I will try the other suggestion first transfer CS2 on an external hard drive from my XP laptop and plug the drive consequently on my Windows desktop. My Windows 7 is a 64 bit, any issues? I hate to fork out $650 on an upgrade if I get satifactory results with Elements 9. I'm just an amateur photographer and not a digital artist. Regards

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    Mar 17, 2011 6:59 AM

    I don't understand the plan to transfer to an external drive. Photoshop is designed with copy protection that prevents this. You need to use the installer.

     

    I have CS2 on Win7. It runs fine.

     

    I don't see anywhere that an upgrade costs $650, even if you needed to upgrade.

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    Mar 24, 2011 7:40 AM

    If you have CS2, you can upgrade to CS5 for $199.00. If you can afford it, that would be the way to go.

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    Mar 25, 2011 12:40 PM

     

    TO ADOBE:

    Why you don't want to help the costumers. They just want to use your products "the legal way". Failing to help them, when it is possible, just opens more doors to piracy. Or is that you technicians are that good at all and don't have the knowledge to help people with this simple mater? That makes you (Adobe) look worst. Shame on you!

     

    TO ALL THE PEOPLE HAVING THIS PROBLEM - there is a simple solution:

    1. If you installed Adobe CS2 before in that computer, you must uninstall CS2 completely (not just PhotoShop) and specify that the preferences are to be removed as well.

     

    2. Set the installer (setup.exe) to "Windows XP Service Pack 3 comparability" (right click installer and select option to do this), and Run as Admin.

     

    3. When you re-install, the installer will give the default install location as something like "C:/Program File (x86)/Adobe". Replace "C:/Program File (x86)/Adobe" with "C:/Program~2/Adobe".

     

    4. Finish your installation and you're all set.

     

    Have a fun time with it!

     

    TO THE TECHNICIANS:

    There is the answer to that problem... learn it and help the people.

     

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    Mar 25, 2011 3:10 PM

    Freedom4all wrote:

     

     

    TO ADOBE:

    Why you don't want to help the costumers. They just want to use your products "the legal way". Failing to help them, when it is possible, just opens more doors to piracy. Or is that you technicians are that good at all and don't have the knowledge to help people with this simple mater? That makes you (Adobe) look worst. Shame on you!

     

     

    Your naiveté is so adorably cute!

     

    Adobe has given the resources to help the customers. You are looking at it. And you can look at it here too.

     

    Adobe just can't keep supporting customers that are not supporting Adobe. CS2 was released over 5 years ago.

     

    Welcome to the forums. 

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    Mar 25, 2011 11:07 PM

    Your naiveté is so adorably cute!

     

    Adobe has given the resources to help the customers. You are looking at it. And you can look at it here too.

     

    Adobe just can't keep supporting customers that are not supporting Adobe. CS2 was released over 5 years ago.

     

    Thank you! I think that's what people called passive aggressive, but I have to admit that I was a little out of place. Ok you have a customers support file that explained how, but it doesn't show in search engines and when you call for support and explain what's your problem you have to waited about 30 mins, and then was told is "Adobe does not support Windows 7, so the install may or may not work." (They could help if they wanted to, but choose not to). Now you know why I'm mad.

     

    I understand that Adobe can't keep supporting customers that are not supporting Adobe. But does that mean that if I payed for an Adobe software, it doesn't mean that I had supported them? I can't be buying every version you make because of my limited monetary resources... but I can assure you that I will keep using what I with effort bought from Adobe even if it is and old version (until I have the financial wealth to buy a new version) and that I won't sponsor piracy. Isn't that enough for you to help people over the phone or to answer a forum question (that's so easy to solve), that you have to push people to buy the new stuff?

     

    I'm sorry for been an @$$#013 but you can do more that what you are doing,. And giving the answer from the beginning would spare all this nonsense drama.

     

    Thanks for the help and for noticing my comment,

    Liz

     

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    Mar 26, 2011 7:14 AM

    Liz, you DO know that addressing other users here, not Adobe, right?

     

    And Adobe absolutely supports running their latest products on Windows 7.  It's the old Photoshop application that came and went long before Windows 7 was ever invented that they don't support.

     

    But given all that, if you do the right things you can easily run Photoshop CS2 on Windows 7.  People do it all the time.

     

    I suggest you investigate the Windows UAC facility, read about how it causes incompatibility and how you can turn it off if you want compatibility with old apps.

     

    The information you've given above in changing a long filename to a short filename could be misleading.  You've typed it wrong (Program Files - plural), it is not normally necessary, it won't work on every system (e.g., those where people have turned off short filename support to improve performance), and even if it were necessary the generated short filename will differ from system to system.  Finally, if UAC or permissions problems are the issue, what you've listed won't help at all.

     

    -Noel

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    Mar 26, 2011 8:48 AM

    Freedom4all wrote:

     

    but it doesn't show in search engines...

    http://www.google.com/search?q=how+to+install+photoshop+cs2+in+windows +7+64-bit

     

    Freedom4all wrote:

     

     

    ...Now you know why I'm mad...

     

     

    You're likely mad because you had the money to buy a fancy new computer or to upgrade your OS but you failed to upgrade the apps you run on it. Why use a 64bit OS if you're not running 64bit apps on it? That is a terrific waste of money. It makes me laugh to see people put $2000 worth of tires on a 1982 Ford Fiesta. If you think this makes you mad, take a look at the Mac Photoshop forums. The Mac users have had a greater problem with mismatching Photoshop and their OS. In addition to a migration to 64bit systems, they've also wrestled with a move from PPC to Intel processors and a move from Carbon to Cocoa APIs. Windows users do not realize how well they have it. You can even run CS5 on a Windows OS from 10 years ago. You cannot say that for Mac.

     

    Freedom4all wrote:

     

     

    ...But does that mean that if I payed for an Adobe software, it doesn't mean that I had supported them? ...

     

    You bought support to install Photshop CS2 on the version of Windows that CS2 was written for. Adobe cannot keep re-writing its old software to change with newer systems at no cost. Surely you do not have customers coming to you to ask you to take a new picture of their son for free because he's grown 5 years since you took his last photo.

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    Mar 26, 2011 4:41 PM

    Noel Carboni wrote:

     

    ...The information you've given above in changing a long filename to a short filename could be misleading.  You've typed it wrong...

    I don't think that is a real issue. Sure, the default installer location was mistyped but the address that the user needs to type is correct and that is all that really matters.

     

    EDIT: oops. The 2nd address that the user needs to type, which is the one that matters, was typed incorrectly. It should have been "C:/Progra~2/Adobe".

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    Mar 28, 2011 3:35 PM

    @ Noel Carboni

     

    Thanks!

     

    @ Marian Driscol

     

    I bought a fancy new computer or to upgrade your OS but you failed to upgrade the apps you run on it. I think you are right in this one

    I bought a $397.00 laptop with windows 7. I fail to have enough to buy the new CS from adobe. I'm so sory to had bother you, my bad, I'll see what can I do to aquire the new CS. I really was acting like a 8!+(#, for that I'm sory... I think I can cut some expencess and manage my way to the new CS. Any way the CS is what gives me the money to keep going, so I think is logical to cut a little on things to get the new one.

     

    Sory again, I shouldn't take it on you or even personal. Thanks to make me reason You'll see I'll find the way, I think I can!

     

    Thank you all for the help and for having the time and patience to hear my frustation/nonsense.

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    Mar 29, 2011 3:22 PM

    Marian Driscoll wrote:

     

    You're likely mad because you had the money to buy a fancy new computer or to upgrade your OS but you failed to upgrade the apps you run on it. Why use a 64bit OS if you're not running 64bit apps on it? That is a terrific waste of money. It makes me laugh to see people put $2000 worth of tires on a 1982 Ford Fiesta. If you think this makes you mad, take a look at the Mac Photoshop forums. The Mac users have had a greater problem with mismatching Photoshop and their OS. In addition to a migration to 64bit systems, they've also wrestled with a move from PPC to Intel processors and a move from Carbon to Cocoa APIs. Windows users do not realize how well they have it. You can even run CS5 on a Windows OS from 10 years ago. You cannot say that for Mac.

     

     

    Nice snarky comment, too bad you're only partially correct. Running a 32-bit application under a 64-bit OS is perfectly fine. The ONLY thing that you gain from running a 64-bit version of an application is the ability for that program to adress more than 4GB of memory. Thats it. Running a 64-bit OS allows you to actually use more than 4GB of memoryTOTAL. There is no performance increase from using a 64-bit application, and most people won't need to worry about it at the application level.

     

    Hell, even most of the built-in applications for Windows 7 64-bit are 32-bit applciations. Explorer defaults to the 32-bit version because otherwise it would be incompatible with most plugins. Very few users need thier individual applications to access that much memory. Many users run multiple applications at once, and do need to be able to access > 4GB of memory. That's why you run a 64-bit OS and still use your existing 32-bit applications.

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    Mar 29, 2011 3:41 PM

    zombiereagan wrote:


    ...Nice snarky comment, too bad you're only partially correct. Running a 32-bit application under a 64-bit OS is perfectly fine. The ONLY thing that you gain from running a 64-bit version of an application is the ability for that program to adress more than 4GB of memory. Thats it. Running a 64-bit OS allows you to actually use more than 4GB of memoryTOTAL. There is no performance increase from using a 64-bit application, and most people won't need to worry about it at the application level...

     

    Hi. Welcome to the forums. Please note that you have entered a Photoshop forum. This forum is for a resource-intensive program (ie: now 64bit CS4 & CS5) that can make use of that extra RAM for a performance increase. CS2 is a 32bit app. We were not really talking about other Windows programs that may be 32bit.

     

    Snarky?  Really? Oy. Merciful heavens! 

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    Mar 29, 2011 6:40 PM

    Marian Driscoll wrote:

     

    zombiereagan wrote:


    ...Nice snarky comment, too bad you're only partially correct. Running a 32-bit application under a 64-bit OS is perfectly fine. The ONLY thing that you gain from running a 64-bit version of an application is the ability for that program to adress more than 4GB of memory. Thats it. Running a 64-bit OS allows you to actually use more than 4GB of memoryTOTAL. There is no performance increase from using a 64-bit application, and most people won't need to worry about it at the application level...

     

    Hi. Welcome to the forums. Please note that you have entered a Photoshop forum. This forum is for a resource-intensive program (ie: now 64bit CS4 & CS5) that can make use of that extra RAM for a performance increase. CS2 is a 32bit app. We were not really talking about other Windows programs that may be 32bit.

     

    Snarky?  Really? Oy. Merciful heavens! 

     

    Oh well thanks for clearing that up, I thought I was in the MS Paint forums.

     

    If someone is still using an old version of CS, maybe they aren't really a power user in the first place? Not everyone is manipulating 12MP RAW/TIFF images you know. Plus, you can hardly even buy a bargain PC that doesn't have Windows 7 64-bit preinstalled these days, and the way you worded it might give someone the impression that 32-bit applications on a 64-bit OS is ALWAYS a bad idea. You didn't say "you know that newer versions of CS are 64-bit and would take full advantage of your new machine, you might consider updating" or something along those lines.

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    Mar 30, 2011 12:28 AM

    zombiereagan wrote:

     

    [a bunch of stuff about Windows 7]

     

    I'd rather not debate specifics, but you should know that some of the stuff you wrote is wrong.  Windows Explorer, for example, under Windows 7 is exclusively 64 bit.  Perhaps you meant Internet Explorer.

     

    Those who know anything at all about the requirements of Photoshop realize that the 64 bit Photoshop (CS4 or CS5) is really the only reasonable choice for doing anything with it professionally.  It needs all the resources it can get, and people are running up against the limits of their 32 bit systems more and more.

     

    -Noel

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    Mar 30, 2011 7:55 AM

    zombiereagan wrote:

     

    If someone is still using an old version of CS, maybe they aren't really a power user in the first place?...

    So why would a non-power user buy new hardware?

     

    You seem to be confused by my tone in this thread. You need to scroll up and read this entire mess for context. I was responding to someone misdirecting shame at Adobe for not being able to predict Microsoft's future.

     

    Maybe you have that miraculous power to develop software for a Windows OS that has not been developed yet. I just don't know. (shrug)

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    Mar 30, 2011 7:55 AM

    Noel Carboni wrote:

     

    zombiereagan wrote:

     

    [a bunch of stuff about Windows 7]

     

    I'd rather not debate specifics, but you should know that some of the stuff you wrote is wrong.  Windows Explorer, for example, under Windows 7 is exclusively 64 bit.  Perhaps you meant Internet Explorer.

     

    Those who know anything at all about the requirements of Photoshop realize that the 64 bit Photoshop (CS4 or CS5) is really the only reasonable choice for doing anything with it professionally.  It needs all the resources it can get, and people are running up against the limits of their 32 bit systems more and more.

     

    -Noel

    Internet Explorer was implied when I mentioned plugins.

     

    You're making the mistake of assuming everyone's usage is the the same as yours. I'm pretty sure the person who spent less than $400 on his new laptop isn't exactly a power user. Again, not everyone using this software is manipulating images on the same scale as you possibly are. If your machine only has 4GB of RAM installed, you'll need a 64-bit OS to use all of it (plus virtual memory/video card memory), but you wont gain much of a performance boost (if any) from a 64-bit application. People have a tendency to oversell the benefits of 64-bit applications, and I'm not disagreeing that demanding work will benefit from the upgrade. There happen to be lots of hobbyist-level users (like it or not) that cannot justify the expense of updating.

     

    Also, you should be a little more cautious advising people to turn off UAC in order to force things to run properly. It may be a workaround to get something to install at first, but you should NEVER leave UAC off for an extended period of time. Turning that off disabled IE's protected mode, and opens people back up to a lot of different malware attacks.

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    Mar 30, 2011 11:09 AM

    Whenever I advise turning off UAC, I recommend learning about it and making an informed decision - as I did above.  I think the following, quoted from above, is sufficient:

     

    Make sure you go read and understand what UAC does for you and the additional steps you might want to undertake to mitigate the additional risk before disabling UAC.

     

    Disabling UAC is the only reasonable way for a power user, who knows something about security and exercises better measures to keep unwanted malware out, to get the most productivity out of Windows 7.  I simply don't need the system fighting me doing what I need to do.

     

    UAC is nothing more than an ugly bandaid Microsoft added (most likely because Apple has it) to protect naive users from doing stupid things.  User education leading to smarter computing practices would be FAR better, but users tend to resist that.

     

    For example, I'm far, FAR better protected from malware just by setting IE not to automatically run active content from every site I visit, unless I've put the site in my Trusted Sites list.  Not installing every free package or toolbar in sight, and an occasional review of what's running on my system take me the rest of the way.  Add to that the fact that I run top quality antivirus/antimalware software that actually costs money as a safety net.

     

    The simple fact is that Adobe's earlier versions of Photoshop do things that fly in the face of the "modern" direction of security.  For example, they expect to be able to write freely into what are now considered "protected" areas, such as folders under C:\Program Files\...  The only way to support such old, "incompatible" software is to turn off UAC.  Hence my advice.

     

    -Noel

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    Mar 30, 2011 1:21 PM

    Noel,

     

    Go learn a bit more about system security, and why privilege separation exists. Then come back and apologize for passing out bad advice and encouraging piss-poor security habits. UAC didn't come about because "Apple did the same thing, hurrr". Apple's privilege separation exists by nature of OSX being a Unix (BSD to be precise) based OS. In fact, go onto a Linux forum and ask if running everything as root is a good idea, because you're a POWER USER and all. See what kind of reaction you get. Or hell, go log into an OSX system and go hack the password file to allow you to log in as root and go nuts. Then brag about that too on some Apple forums and see what they say.

     

    UAC might not be perfect, but its better than turning it off and pretending like you're somehow doing a better job on your own.

     

    I know I'm wasting my time with you, you're going to write up a smug response and attempt to tell me how I'm clueless about it. Don't bother. I didn't write this for you. I wrote this for the poor guy who stumbled across this thread from a google search and might consider your advice.

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    Mar 30, 2011 1:44 PM

    Here's your smug response:  I am a software engineer/architect with 35 years experience.  I have run Windows systems for years on end without problems, including corporate divisions full of engineers.  I might actually understand what I'm writing about.

     

    You're entitled to your opinion about what's "best" for people.  I'm not playing in that arena at all here.  I'm just letting folks know how to make their modern Windows systems compatible with pre-UAC software, which was - after all - the subject of this thread.  Quite likely a better approach would be to update the application software to a modern level that does not require such antics - I never said it wasn't.

     

    But hey, if your computer actually needs protection from you, please by all means keep your UAC enabled.

     

     

    -Noel

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    Mar 30, 2011 2:45 PM

    Now it's clear you're just here with an attitude to argue.  Occasionally we see people like that around here.  Sometimes the same ones keep coming back.

     

    Hey, knock yourself out.  I prefer helping others instead.

     

    -Noel

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    Mar 30, 2011 3:13 PM

    This thread outlived its usefulness. It is now closed.

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