Skip navigation
FlexDouche
FlexDouche
Currently Being Moderated

Help Plz Deadline! - Large PNG Wont Open in Illustrator

Apr 16, 2010 12:59 PM

Could someone who knows please help as soon as possible

 

I have two versions of a PNG file, one in medium size and the other in XLarge size for print...

 

The medium opens fine but as its for print i need the XLarge to open

 

I have found no way to get it to open in Illustrator nor in Photoshop... I have already tried deleting my pref files with no luck...

 

Illustrator and Photoshop both open as though everything is great but then the image just simply doesnt ever open.

 

Any help is appreciated as i am on a DEADLINE for now.

1292 Views   15 Replies   Latest reply: FlexDouche, Jun 24, 2010 4:39 PM
 
Replies
  • Larry G. Schneider
    Currently Being Moderated
    1. Larry G. Schneider,
    Apr 16, 2010 1:07 PM   in reply to FlexDouche
    Report

    How big is the file and on what OS and version of AI?


     
    |
    Mark as:
  • Junk Mailer
    Currently Being Moderated
    2. Junk Mailer,
    Apr 16, 2010 1:08 PM   in reply to FlexDouche
    Report

    How large is the file? Can you post it here or somewhere else where I can

    download it to take a look?

     

    -JM

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    3. FlexDouche,
    Apr 16, 2010 1:51 PM   in reply to FlexDouche
    Report

    Running an iMac 27"   -   OS 10.6.3

     

    the file is

     

    2604x4400   10.1MB

     

    Format is PNG(Transparent Bground) created in Photoshop.

     

    Photoshop can open the original PSD

    but even it cant open the resulting PNG that it itself created...

     

    BTW doesnt 10MB seem heavy for a PNG?


    ???

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    4. FlexDouche,
    Apr 16, 2010 1:54 PM   in reply to FlexDouche
    Report

    Actually scratch that...

     

    The medium version opens fine and its weight is 4MB even though its dimensions are well over half the size of the Xlarge file

     
    |
    Mark as:
  • Larry G. Schneider
    Currently Being Moderated
    5. Larry G. Schneider,
    Apr 16, 2010 1:55 PM   in reply to FlexDouche
    Report

    What's the resolution of the PNG?


     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    6. FlexDouche,
    Apr 16, 2010 1:59 PM   in reply to FlexDouche
    Report

    300 pixels/cm

     
    |
    Mark as:
  • Larry G. Schneider
    Currently Being Moderated
    7. Larry G. Schneider,
    Apr 16, 2010 2:05 PM   in reply to FlexDouche
    Report

    So something like 720 pixels per inch? Way overkill. Try remaking the PNG at 120 ppcm and then see if it will open.

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    8. FlexDouche,
    Apr 16, 2010 2:22 PM   in reply to Larry G. Schneider
    Report

    Ok then I think that I am out of my depth here then.

     

    Would you be so kind as to explain briefly to me something.

    I am not experienced in print and have been dragged into this.

     

    When working between Illustrator and Photoshop(photos edited for the lay out in Illustrator)

     

    I should be exporting the PNGs at 300pp/in?

     
    |
    Mark as:
  • Junk Mailer
    Currently Being Moderated
    9. Junk Mailer,
    Apr 16, 2010 2:23 PM   in reply to FlexDouche
    Report

    Try changing the file extension to something other than .png and see if

    that gets it to open.

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    10. FlexDouche,
    Apr 16, 2010 2:26 PM   in reply to FlexDouche
    Report

    More specific:

     

    I bought two images (One "Medium" and one "XLarge")

     

    Medium = 1758x2760 (resolution 300ppcm)

    XLarge = 2604x440 (resolution 300ppcm)

     


    Reason I bought the Xlarge was because when I imported the Medium to the Illustrator artboard it wasnt large enough for what I wanted.

    So I thought the Xlarge was what I needed...

     

    But actually based on what you said above, I could have used the Medium and expanded it by more than twice its size and it still would have printed at 300dpt?

     

    Does that sound right?

     
    |
    Mark as:
  • Larry G. Schneider
    Currently Being Moderated
    11. Larry G. Schneider,
    Apr 16, 2010 2:53 PM   in reply to FlexDouche
    Report

    Yes, That should be the case. Try importing the medium sized one into AI and scale it up 200%. Then select the image, open the Document Info panel from the Window menu, from the flyout (small triangle upper right) check embedded or linked images (as needed) and you will be given the information on the size and resolution of the image.

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    12. FlexDouche,
    Apr 16, 2010 3:00 PM   in reply to Larry G. Schneider
    Report

    Wow you have been an amazing help to me!

    Saved my butt in a time crunch...

     

    Thank you very much for taking the time to tell me all that.

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    13. FlexDouche,
    Jun 24, 2010 4:04 PM   in reply to FlexDouche
    Report

    Well I have the same problem again only this time I actually checked the ppi and it is correct.

     

    The print size I need is 21in by 34in and the PNG I is 2144px by 3468px.

     

    In "Image Size" dialogue I see "2.814in by 4.551in" at 762ppi.

     

    When I blow it up to 100ppi I get 21.44in by 34.68in. Everything is great...

     

    Now if I try to import this PNG into Illustrator I get the same problem, it wont open it.

    I have to cut the image by roughly half to get it to import.

     

    Any way around this?

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    14. FlexDouche,
    Jun 24, 2010 4:07 PM   in reply to FlexDouche
    Report

    it works fine if i export the image as a JPEG... i can import it into Illustrator
    Its just the PNG that wont work, I need that transparent background though...

     
    |
    Mark as:
  • FlexDouche
    Currently Being Moderated
    15. FlexDouche,
    Jun 24, 2010 4:39 PM   in reply to FlexDouche
    Report

    looks like the largest I can get this thing in as is 1700x2626px

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points