Skip navigation
Currently Being Moderated

Dreamweaver CS5 will not open

Apr 30, 2010 8:50 AM

I just downloaded Adobe CS5 Design Premium and installed. Every application opens without problem except Dreamweaver which will not open at all. I tried installing again and that didn't work. I even tried removing all of my preference files, old Application Support files and even Library Application Support files. Uninstalled CS4 and CS5 and installed a fresh copy of CS5.

 

Dreamweaver CS5 will not open. It gets to just before the splash screen and stops. It's not hanging either, I can click the dock and quit the app without a force quit. It appears that the open sequence is missing something.

 

Mac OS X 10.6.3

 
Replies 1 2 3 ... 7 Previous Next
  • Currently Being Moderated
    Apr 30, 2010 12:16 PM   in reply to freicook

    I am having the same issue. My computer did shut down in the middle of download. So maybe just maybe the whole file did not download and I was able to install it?

     

    Other then that I cannot get it to start. did you fix this issue? does anyone have any ideas.

     

    I click to open Dreamweaver, and the only option at the top of the screen is "Dreamweaver" where there should be "File, Edit, Tools, etc."

     

    Clicking dreamweaver does not offer any help either, and a start screen does not pop up.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 1:52 PM   in reply to acgregg

    I am having the same problem. All my other CS5 applications open without a problem. Launching Dreamweaver defaults to the only thing showing is the standard Apple logo and the Dreamweaver menu name. After speaking with tech support for about an hour: we tried reinstalling, restarting, restarting in safe mode, etc. The only thing that had any success was to create a new user account (with Administrative privileges). In that account Dreamweaver CS5 launched as it should.

     

    At that point the tech support rep asked if he could mark my case as solved.:-) I said that while he was able to get Dreamweaver to launch correctly on my computer, that using another user account to do so was not a very satisfying solution. He handed me off to his supervisor who told me it was a permissions issue if it would run on another user account.

     

    I checked the permissions as best as I could through Command+I on the application and it was set the same as my other CS5 applications which are working. Hopefully, someone at Adobe or one of you geniuses will be able to figure this out soon.

     

    PS I just read another posting that was made while I was writing mine I am using FileVault too, but the permissions look the same to my uneducated eye. And, I would hate to have to turn FileVault off, reinstall Dreamweaver, then turn it back on to get Dreamweaver to work properly. This shouldn't be necessary if Adobe can get the other applications to work correctly. However, if that is the solution, I will do it, so I can get back to productive work.:-(

     

    TIA

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 2:07 PM   in reply to freicook

    Dreamweaver not working with FileVault is unacceptable and surprising since all the other CS5 applications do work with FileVault. I expect that Adobe will fix this issue ASAP.

     

    TIA Adobe

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 2:44 PM   in reply to Disc Dogger

    I am on a mac and having this problem. Not really sure what "file vault" is. Is there anything I can do on a mac?

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 2:48 PM   in reply to acgregg

    File Vault is a Mac only application.  All these problems appear to be with Macs and I am running Windows XP so I am not too sure the reason, but I do know many people with Macs have run DW CS5 with no problem.

     

    Read this about File Vault:

     

    http://en.wikipedia.org/wiki/FileVault

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 2:49 PM   in reply to acgregg

    FileVault only runs on a Mac. It is turned on and off through settings in your accounts folder in system settings and is helpful for protecting your data.

     

    Apple's description of FileVault is as follows: "FileVault secures your home folder by encrypting its contents. It automatically encrypts and decrypts your files while you're using them."

     

    To see if yours is turned on, go to: System Preferences/Security/FileVault

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 2:55 PM   in reply to freicook

    I am having the exactly the same problem. Does Adobe know that Dreamweaver cs5 does not work with file vault. Its a lot of work to turn it off, surely they will have a fix soon.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 2:58 PM   in reply to rgg959

    My file vault is disabled, but it still won't start for me, are we all sure thats the issue?

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 3:43 PM   in reply to freicook

    Well I can confirm that I have Dreamweaver CS5 opening fine here.  10.6.3, Filevault off.  Mine is a MBP 2.8ghz C2D (Mid-2009) pre-installed with Snow Leopard.  Did you guys upgrade from Leopard or did your machines have SL on it?

     

    Also if you have problems call them or fill out the bug report form ( https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform ) and let them know.  Unfortunately, Adobe does not really post or follow the forums much. 

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 4:09 PM   in reply to freicook

    friday04 wrote:

     

    Does anyone at Adobe actually use a Mac?

    Yes, I would say that most of them do. Scott Fegette, one of the Dreamweaver product managers, and Dreamweaver Evangelist Greg Rewis certainly do.

     

    I have just installed the Master Collection on my MacBookPro, and Dreamweaver launched without problem.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 30, 2010 8:41 PM   in reply to freicook

    I have the problem on mac OS 10.6.3

     

    I don't use FileVault.

     

    I repaired permissions.

     

    Problem still exists.

     

    Running via another user is not an acceptable answer.

     

    When will DW stop running on JS?

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 7:30 AM   in reply to freicook

    I had the same problem (OS X 10.6.3).

    Disabling File Vault solved the problem.  This is not an ideal solution and I hope it gets fixed soon!

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 8:49 AM   in reply to Nohl Lyons

    Nohl Lyons wrote:

     

    When will DW stop running on JS?

    Probably never. It's the JavaScript API in Dreamweaver that makes it extensible.

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 8:51 AM   in reply to Nevegal

    Nevegal wrote:


    Disabling File Vault solved the problem.  This is not an ideal solution and I hope it gets fixed soon!

    If you find it a problem, submit a bug report/feature request to Adobe through the form at http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.

     

    Just complaining about it here will get nothing done. This is a user-to-user forum.

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 9:02 AM   in reply to David_Powers

    I have filled out the bug form on this issue, and encourage all others who have had this problem to do so.

     

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    As far as Adobe not monitoring the "user-to-user forum" for issues, problems, improvement ideas, etc., (while it may be true) that would be a big mistake and oversight on their part. If I were the product manager for the software, or assistant product manager, etc. I would make it my job to keep an eye on the "Adobe user forums" for how the product was being received, what problems were being discussed, and what complaints were being aired...but, maybe that's just me.:-)

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 9:53 AM   in reply to Disc Dogger

    Disc Dogger wrote:

     

    As far as Adobe not monitoring the "user-to-user forum" for issues, problems, improvement ideas, etc., (while it may be true) that would be a big mistake and oversight on their part.

    I can't answer on behalf of the Adobe management about their policy of monitoring what's said in the forums, but I did bring this issue to the attention of the engineering team. I got an answer in less than an hour, saying that this is a known restriction. Dreamweaver does not work with File Vault turned on.

     

    I have asked for this restriction to be documented by Adobe. However, the Mac documentation has this warning about using File Vault:

    Because your home folder is encrypted, some tasks that normally access your home folder may be prevented. For example: backup utilities may see your home folder as one that's always changing, and this could slow down your backup.

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 10:44 AM   in reply to David_Powers

    Thanks for bringing this oversight or bug to Adobe's engineering team's attention. I'm glad they are aware of it, since tech support wasn't and sucked an hour of my life out of me...and, I assume many other Mac users with FileVault.

     

    Anyway, now Adobe needs to fix it. Running Dreamweaver CS5 from a separate user account defeats the advantage of the programs working together interactively and is highly unrealistic. If you are developing a product for an operating system, it needs to work with the normal user choices of that system...ie: For the Mac that means with FileVault and without FileVault.

     

    If FileVault is not a problem for any of their other CS5 products or Dreamweaver in CS4, I see no reason why Adobe can't get Dreamweaver CS5 to work with it too.

     

    I eagerly await the fix from Adobe.

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 11:03 AM   in reply to Disc Dogger

    Disc Dogger wrote:

     

    If FileVault is not a problem for any of their other CS5 products or Dreamweaver in CS4, I see no reason why Adobe can't get Dreamweaver CS5 to work with it too.

     

    I eagerly await the fix from Adobe.

    Different programs work in different ways. Jim Bloom has provided the solution, which seems simple enough: http://forums.adobe.com/message/2776898#2776898.

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 1:31 PM   in reply to David_Powers

    The "solution" you referred me to didn't fix my problem. Did it help anyone else with Dreamweaver CS5 and FileVault?

     

    I'm NOT turning off FileVault to use Dreamweaver CS5, nor am I going to use it under a different user account. I'd rather continue using Dreamweaver CS 4 with FileVault turned on...but, I did pay for Dreamweaver CS5 so I wouldn't be happy to do so.

     

    As far as your comment, "Different programs work in different ways," I don't care if they work in "mysterious ways.":-) I just want them to work and I paid a hefty fee for this privilege. And, asking that this "restriction" to be documented by Adobe doesn't solve the problem. Nor does providing me a link to Apple support on FileVault that states:

     

    "Because your home folder is encrypted, some tasks that normally access your home folder may be prevented."

     

    I know what FileVault is.

     

    The bottom line is, if other applications can be made to work with it (even Microsoft's), and Adobe has been successful doing so in the past, they should be expected to do it now. I think Adobe just overlooked something before the program was released and expect that they will address this issue promptly.

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 1:41 PM   in reply to David_Powers

    Of course it's a problem.  I work for a corporation where it's company policy that all computers (in our case Macs) use File Vault for security purposes. This problem reeks of bad QA.  I'd be interested in knowing exactly what is causing this problem as it has not occurred with the CS4 suite.

     

    Of course I filed a bug report.  Jim Bloom's solution should work....

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 2:39 PM   in reply to Disc Dogger

    Disc Dogger wrote:

     

    The "solution" you referred me to didn't fix my problem. Did it help anyone else with Dreamweaver CS5 and FileVault?

    I'm sorry about that. It appears to have sorted out the problem for Jim Bloom, but as far as I know, he's not an Adobe employee (neither am I).

     

    I'm NOT turning off FileVault to use Dreamweaver CS5, nor am I going to use it under a different user account. I'd rather continue using Dreamweaver CS 4 with FileVault turned on...

    OK, if that's the best solution for you at the moment.

    I just want them to work and I paid a hefty fee for this privilege. And, asking that this "restriction" to be documented by Adobe doesn't solve the problem. Nor does providing me a link to Apple support on FileVault that states:

     

    "Because your home folder is encrypted, some tasks that normally access your home folder may be prevented."

     

    I know what FileVault is.

     

    The bottom line is, if other applications can be made to work with it (even Microsoft's), and Adobe has been successful doing so in the past, they should be expected to do it now. I think Adobe just overlooked something before the program was released and expect that they will address this issue promptly.

    Maybe Adobe will. I certainly hope so for everyone's benefit. But, unless you have been on Mars recently, you're probably aware of the fact that Apple isn't exactly cooperating with Adobe to get Adobe products to work on the Mac platform. It benefits neither company nor their customers.

     

    If it's an Adobe oversight, it's inexcusable. If it's a case of Apple moving the goalposts without informing the developers of software intended to run on its OS, it's equally inexcusable.

     
    |
    Mark as:
  • Currently Being Moderated
    May 1, 2010 3:29 PM   in reply to Disc Dogger

    Disc,

     

    Check out the following topic:

     

    http://forums.adobe.com/thread/628368?tstart=0

     

    There is the Application Support/Adobe folder which also have this problem.  Many people in the Photoshop forum found the need to change the permissions on the CS5ServiceManager folder there.  The developers there (Jeff & Chris) seem to be pointing to an installer issue, but now that people have it installed they need to work on a patch to fix the permissions.  From their reaction the user should have permissions on all Adobe folders.

     

    Right now I have the Design Premium Suite and I can say that Dreamweaver, Device Central, Illustrator, CS5ServiceManager, Extension Manager, Flash Catalyst, Flash Pro have this issue with the Application Support folder while InDesign, Photoshop, Fireworks and Bridge seem to have the proper permissions.

     

    If you give yourself permission to the Application Support/Adobe folder like you did with the Preferences folder it should give you a temporary solution.  What appears to be happening with your FileVault is that you are trying to access files with another user as the owner and FileVault is closing the security hole like it should.  Based on their dicussion patches should be coming for Photoshop, for the rest of the suite, time will tell but hopefully they will realize this is a widespread issue.

     
    |
    Mark as:
  • Currently Being Moderated
    May 2, 2010 6:01 AM   in reply to freicook

    It's working 100% on Windows 7 64bit.

     
    |
    Mark as:
  • Currently Being Moderated
    May 2, 2010 9:11 AM   in reply to SnakEyez02

    I've tried changing the permissions in the various places that have been suggested, but still can't get Dreamweaver CS5 to launch properly. Thanks for the suggestions. Has anyone else here with FileVault/Dreamweaver issues been able to get their issues fixed this way?

     
    |
    Mark as:
  • Currently Being Moderated
    May 2, 2010 10:51 AM   in reply to freicook

    I have the same problem with Dreamweaver CS5, but I have FileVault turned off.  I've changed the permissions, Dreamweaver still doesn't launch.

     
    |
    Mark as:
  • Currently Being Moderated
    May 2, 2010 9:50 PM   in reply to Nohl Lyons

    I just remembered that I installed and then stopped using a free compression utility called Squeeze by Latenitesoft. It does compression in the background using a method that the Mac's drivers can decompress on the fly.

     

    Maybe this is a culprit. Maybe it compressed Library files???

     

    Hmm

     

    Not sure how to test this.

     

    *********

    update. Just checked and the Library folder is excluded from compression.

     

    I hope there's a patch for this.

     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 3:48 AM   in reply to Nohl Lyons

    could be, because I can't find Dreamweaver CS5 Settings under Library/preferences, actually, I can't find it at all

     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 3:55 AM   in reply to freicook

    I have windows vista and Dreamweaver does not open - I downloaded the trial and I only see the splash screen and then nothing. I don't have mac or filevault - but it does not open neither on vista.

     

    Any idea?

     

    Karl

     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 5:54 AM   in reply to freicook

    I have this issue on my G5 Mac Pro Desktop running 10.6.3   ,  Dreamweaver CS5 run's fine on 10.5.8 on my laptop.  I would love to see a solution soon as possible.  It's obviously cutting into some people's trial experience but we have to remember it has only been released for 48 hours.

     

    ps.  I do not use file vault, i also have tried making a new admin account with file vault off.  I also tried uninstalling / re installing Dreamweaver as an individual download from the master creative installer.  I can not think of anything else i can possibly do.  I hope they make a update which fixe's the problem.

     

    I one time had a interesting issue with MS Office Student Edition For Mac , back in 2005.  It would not Load MS Word i spent 5 hours on the phone in tech support trying to figure out why it wouldnt load.  It turned out to be because it felt some of my font's were corrupt.  Ounce I renamed the font folder it worked.  It was alot of analyzing / work.  I hope they find a solution.

     

    The loading screen doesnt load at all, during this process.  I'm really looking forward to playing with dreamweaver a bunch before I do my Master Creative Suite Upgrade.

     

    Thank's In Advance.

     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 6:59 AM   in reply to Vincent^\'^

    I followed the directions In FAQ changing the file permissions located In LIbrary /Adobe / Dreamweaver CS5 folder.

     

    Read & Write On every account, than you must restart your machine after you make those changes.  It finally loaded =).  Im very happy.

     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 10:20 AM   in reply to freicook

    anyone find a solution to this problem.  again, I have FileVault turned off, downloaded Dreamweaver CS5 trial from Adobe, reinstalled, still not launching.

     

    tried to go in the library to change permissions, but not finding the right files.

     

    In finder:

     

    Library/preferences/sdobe/dreamweaver (folder empty)
    Library/preferences/adobe dreamvweaver cs5 prefs (only file I find)
    Library/application support/adobe/dreamweaver cs5/en_us/configuration/macfilecache-2828cdf7.dat

     

    where do I change the permissions?  what am I missing.  please help
     
    |
    Mark as:
  • Currently Being Moderated
    May 6, 2010 11:29 AM   in reply to yeahsurelalala

    I'm feeling pretty screwed.

     

    ~/Library/application support/Adobe/Dreamweaver cs5 -> empty

    /Library/application support/Adobe/ -> no Dreamweaver folder.

     

    WTF??!

     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 10:42 AM   in reply to Nohl Lyons

    you have to change the permission on the folder, not any file in the folder.


     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 10:44 AM   in reply to Vincent^\'^

    you have to change the permission on the folder, not any file in the folder.

    Which folder??

    They don't exist or are empty.

     
    |
    Mark as:
1 2 3 ... 7 Previous Next
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points