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Kboelsen
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Can't install CS5 Master collection engl Win 7 64- bits

Apr 30, 2010 10:56 PM

I've downloaded the trial (no problems) and went installing.

After only 3% the installation is shut down (exit code 7) with an impressive error log of 12 fatal errors, 144 errors and 135 warnings.

Am running English (IE) Win7 64-bit (no additioanl language packs installed), quad core 3,23 GHZ, 8 GB RAM, 2* 1024 MB ATI HD5770 graficcards (crossfire enabled) the computer is actually just a few days old, all updates installed. The installation is run as administrator.

 

I tried installing the Microsoft VC80 and 90 files (in payload) - no result, it did not matter if I just ran the trial installation or provided a license code (genuine).

 

Any ideas?

 

 

Exit Code: 7


-------------------------------------- Summary --------------------------------------


- 12 fatal error(s), 144 error(s), 135 warning(s)


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


WARNING: Payload cannot be installed due to dependent operation failure


ERROR: 2 Unable to delete file copy at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" Error 5 Access is denied.


ERROR: 2 Error rolling back command ARKMoveFileCommand


ERROR: 1 Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" from backup at "C:\adobeTemp\backup\adobetmp00018116" Error 5 Access is denied.


ERROR: 1 Error rolling back command ARKDeleteFileCommand


ERROR: The following payload errors were found during install:


ERROR:  - Adobe OnLocation CS5 Royalty Content Wrapper: Install failed


ERROR:  - Adobe CSXS Infrastructure CS5: Install failed


ERROR:  - Adobe Media Player: Install failed


ERROR:  - SiteCatalyst NetAverages: Install failed


ERROR:  - Firefox Plugin CS5: Install failed


ERROR:  - Adobe Linguistics CS5 x64: Install failed


ERROR:  - Adobe Photoshop CS5 Support: Install failed


ERROR:  - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed


ERROR:  - Adobe Bridge CS5: Install failed


ERROR:  - Adobe Encore CS5 Third Party Royalty Content: Install failed


ERROR:  - Microsoft_VC80_ATL_x86: Install failed


ERROR:  - Recommended Common Fonts Installation x64: Install failed


ERROR:  - Adobe Flash CS5_AdobeFlash11-en_USLanguagePack: Install failed


ERROR:  - Adobe Toolhints CS5: Install failed


ERROR:  - Adobe Fireworks CS5: Failed due to Language Pack installation failure


ERROR:  - Adobe Flash Builder: Install failed


ERROR:  - AdobePDFL x64 CS5: Install failed


ERROR:  - Adobe Encore CS5 Royalty Codecs Installer Wrapper: Install failed


ERROR:  - DeviceCentral_DeviceCentral3LP-en_GB: Install failed


ERROR:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed


ERROR:  - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed


ERROR:  - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed


ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-en_US: Install failed


ERROR:  - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB: Install failed


ERROR:  - Creative Suite 5 Master Collection: Install failed


ERROR:  - Adobe XMP Panels CS5: Install failed


ERROR:  - Adobe Player for Embedding: Install failed


ERROR:  - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure


ERROR:  - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed


ERROR:  - Photoshop Camera Raw: Install failed


ERROR:  - AdobeColorCommonSetCMYK: Install failed


ERROR:  - AdobeHelp: Install failed


ERROR:  - Camera Profiles Installer: Install failed


ERROR:  - Adobe Buzzword CS5: Install failed


ERROR:  - Adobe After Effects CS5 Third Party Content Wrapper: Install failed


ERROR:  - Adobe Flash Player 10 Plugin: Install failed


ERROR:  - Adobe Mini Bridge CS5: Install failed


ERROR:  - Microsoft_VC80_CRT_x86_x64: Install failed


ERROR:  - IE Plugin CS5: Install failed


ERROR:  - Adobe Soundbooth CS5 Codecs Wrapper: Install failed


ERROR:  - Adobe SING CS5: Install failed


ERROR:  - AdobeColorJA CS5: Install failed


ERROR:  - Adobe ReviewPanel CS5: Install failed


ERROR:  - Adobe InDesign CS5 Icon Handler x64: Install failed


ERROR:  - Adobe Premiere Pro CS5 Third Party Royalty Content: Install failed


ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed


ERROR:  - Adobe Media Encoder CS5 Dolby X64: Install failed


ERROR:  - Adobe BrowserLab CS Live: Install failed


ERROR:  - Photoshop Camera Raw (64 bit): Install failed


ERROR:  - iPhone Publishing: Install failed


ERROR:  - Adobe After Effects CS5 Support: Install failed


ERROR:  - CSXS Story Extension: Install failed


ERROR:  - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure


ERROR:  - Adobe Contribute CS5_AdobeContribute6en_GBLanguagePack: Install failed


ERROR:  - Adobe Media Encoder CS5 X64: Install failed


ERROR:  - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed


ERROR:  - Suite Shared Configuration CS5: Install failed


ERROR:  - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed


ERROR:  - Adobe Linguistics CS5: Install failed


ERROR:  - PDF Settings CS5: Install failed


ERROR:  - DeviceCentral: Failed due to Language Pack installation failure


ERROR:  - AdobeTypeSupport CS5: Install failed


ERROR:  - AdobeColorVideoProfilesCS CS5: Install failed


ERROR:  - Adobe OnLocation CS5_AdobeOnLocation5en_USLanguagePack: Install failed


ERROR:  - Adobe Flash Fonts1: Install failed


ERROR:  - Adobe OnLocation CS5 Royalty Content: Install failed


ERROR:  - AdobeColorCommonSetRGB: Install failed


ERROR:  - Adobe Player for Embedding x64: Install failed


ERROR:  - Office Plugin CS5: Install failed


ERROR:  - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure


ERROR:  - Adobe Flash Player 10 ActiveX: Install failed


ERROR:  - Required Common Fonts Installation x64: Install failed


ERROR:  - Adobe InDesign CS5 Common Base Files: Install failed


ERROR:  - Microsoft_VC90_ATL_x86_x64: Install failed


ERROR:  - Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB: Install failed


ERROR:  - Adobe CSXS Extensions CS5: Install failed


ERROR:  - Microsoft_VC80_ATL_x86_x64: Install failed


ERROR:  - AdobeOutputModule: Install failed


ERROR:  - Microsoft_VC90_CRT_x86_x64: Install failed


ERROR:  - AIR2 For Adobe Flash Pro_AIR2_Flash11-en_US: Install failed


ERROR:  - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_GB: Install failed


ERROR:  - AdobeCMaps x64 CS5: Install failed


ERROR:  - AdobeTypeSupport x64 CS5: Install failed


ERROR:  - Adobe Illustrator CS5: Failed due to Language Pack installation failure


ERROR:  - Adobe Media Encoder CS5 PCI WRAPPER X64: Install failed


ERROR:  - Adobe Encore CS5: Failed due to Language Pack installation failure


ERROR:  - Microsoft_VC90_MFC_x86_x64: Install failed


ERROR:  - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed


ERROR:  - AdobeColorVideoProfilesAE CS5: Install failed


ERROR:  - DynamiclinkSupport: Install failed


ERROR:  - Adobe OnLocation CS5: Failed due to Language Pack installation failure


ERROR:  - Adobe Soundbooth CS5 Royalty Codecs Wrapper: Install failed


ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed


ERROR:  - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed


ERROR:  - AdobeColorEU CS5: Install failed


ERROR:  - Adobe Encore CS5_AdobeEncore5en_USLanguagePack: Install failed


ERROR:  - Adobe Premiere Pro CS5 Third Party Content: Install failed


ERROR:  - AdobePDFL CS5: Install failed


ERROR:  - HIL Help Search: Install failed


ERROR:  - AdobeCMaps CS5: Install failed


ERROR:  - AdobeColorNA CS5: Install failed


ERROR:  - Adobe After Effects CS5 Third Party Content: Install failed


ERROR:  - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure


ERROR:  - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure


ERROR:  - Microsoft_VC80_MFC_x86_x64: Install failed


ERROR:  - ph: Install failed


ERROR:  - Required Common Fonts Installation: Install failed


ERROR:  - Adobe Soundbooth: Failed due to Language Pack installation failure


ERROR:  - Adobe After Effects CS5 Presets: Install failed


ERROR:  - Adobe After Effects CS5 Third Party Royalty Content: Install failed


ERROR:  - AmericanEnglishSpeechAnalysisModels: Install failed


ERROR:  - Adobe SwitchBoard 2.0: Install failed


ERROR:  - Adobe Flash CS5: Failed due to Language Pack installation failure


ERROR:  - Adobe Illustrator CS5_AdobeIllustrator15en_GBLanguagePack: Install failed


ERROR:  - AdobeColorPhotoshop CS5: Install failed


ERROR:  - Pixel Bender Toolkit: Install failed


ERROR:  - Adobe After Effects CS5: Failed due to Language Pack installation failure


ERROR:  - Adobe Soundbooth CS5 Codecs: Install failed


ERROR:  - Adobe Contribute CS5: Failed due to Language Pack installation failure


ERROR:  - Adobe InDesign CS5 Application Base Files2: Install failed


ERROR:  - Players For Adobe Flash Pro: Install failed


ERROR:  - Recommended Common Fonts Installation: Install failed


ERROR:  - Adobe Dreamweaver CS5_AdobeDreamweaver11en_USLanguagePack: Install failed


ERROR:  - Adobe InDesign CS5 Icon Handler: Install failed


ERROR:  - Adobe Extension Manager CS5: Install failed


ERROR:  - AdobeJRE: Install failed


ERROR:  - Adobe Soundbooth_AdobeSoundbooth3en_USLanguagePack: Install failed


ERROR:  - Adobe Flash Catalyst CS5: Install failed


ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed


ERROR:  - TLF For Adobe Flash Pro: Install failed


ERROR:  - Adobe Soundbooth CS5 Royalty Codecs: Install failed


ERROR:  - AdobeMotionPicture CS5: Install failed


ERROR:  - Adobe Fireworks CS5_AdobeFireworks11en_GBLanguagePack: Install failed


ERROR:  - Adobe AIR: Install failed


ERROR:  - Adobe Premiere Pro CS5 Support: Install failed


ERROR:  - Adobe Media Encoder CS5 Dolby WRAPPER X64: Install failed


ERROR:  - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure


ERROR:  - Adobe Media Encoder CS5 PCI X64: Install failed


ERROR:  - Adobe InDesign CS5 Application Feature Set Files: Install failed


FATAL ERROR: Cannot copy template databse file from C:\Users\Kerstin\AppData\Local\Adobe\OOBE\PDApp\DWA\resources\uninsta ll\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C 5}.db


FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C 5}.db


FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C 5}.db


FATAL ERROR: Cannot copy template databse file from C:\Users\Kerstin\AppData\Local\Adobe\OOBE\PDApp\DWA\resources\uninsta ll\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{E5DD149F-8370-48F9-A32C-2E3DC776CFF B}.db


FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{E5DD149F-8370-48F9-A32C-2E3DC776CFF B}.db


FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{E5DD149F-8370-48F9-A32C-2E3DC776CFF B}.db


FATAL ERROR: Cannot copy template databse file from C:\Users\Kerstin\AppData\Local\Adobe\OOBE\PDApp\DWA\resources\uninsta ll\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3F023875-4A52-4605-9DB6-A88D4A813E8 D}.db


FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3F023875-4A52-4605-9DB6-A88D4A813E8 D}.db


FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3F023875-4A52-4605-9DB6-A88D4A813E8 D}.db


FATAL ERROR: Cannot copy template databse file from C:\Users\Kerstin\AppData\Local\Adobe\OOBE\PDApp\DWA\resources\uninsta ll\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{6B485102-4593-43F6-BA45-F14D690B0C6 4}.db


FATAL ERROR: Cannot set file attributes to normal for file C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{6B485102-4593-43F6-BA45-F14D690B0C6 4}.db


FATAL ERROR: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{6B485102-4593-43F6-BA45-F14D690B0C6 4}.db


---------------------------------------------------------------------- ---------------

 
Replies 1 2 3 ... 7 Previous Next
  • Currently Being Moderated
    May 1, 2010 2:49 AM   in reply to Kboelsen

    yes same problem similar hardware

     
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  • Currently Being Moderated
    May 1, 2010 2:52 AM   in reply to jdmDRpower

    open add remove programs and find search old version CS5 like photoshop  or other software cs5 eg,. Master Collection CS5

     

    sory my bad english

     
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  • Currently Being Moderated
    Apr 29, 2011 1:43 PM   in reply to Kboelsen

    Same here, fresh Windows 7 64 install just for this. If I can't solve this, I will have to roll back to CS4, because I have to work.

     

    btw this thread shows up first in Google search, so there's better be a solution.

     
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  • Currently Being Moderated
    May 1, 2010 4:22 AM   in reply to artistpavel

    Ok, this is a Windows security issue, was able to install by logging in as "real" administrator. This is how to:

     

    1. Click Start, right-click Computer, and select Manage.

    2. Select Local Users and Groups, and open the Users list.

    3. Right-click Administrator and select Properties. Uncheck Account Is Disabled and click OK.

    4. Log off or Switch Users; then log on as Administrator (which now appears on the Welcome screen).

    5. Press Ctrl+Alt+Del, and click Change a Password.

     

    Install CS5.

     
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  • Currently Being Moderated
    May 1, 2010 6:03 AM   in reply to artistpavel

    Same hardware, same problem!

     

    i7 3,2 Ghz 12Gb ram ... but Vista 64 bit... the Admin trick dosnt work for me. The installation file is fine i test it already on my notebook.

     

    Isn´t possibel to run After Effects CS4 and CS5 on one system? ... have some plug-ins only for CS4

     

    Any other idea? thx pat

     
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  • Currently Being Moderated
    May 1, 2010 6:09 AM   in reply to hellwind

    The admin trick didn't do anything for me either.

    I am working on Windows 7 64-bit with CS4 installed.

     
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  • Currently Being Moderated
    May 1, 2010 6:11 AM   in reply to hellwind

    Just wondering if everyone here installed their version of the web.

     
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  • Currently Being Moderated
    May 1, 2010 6:29 AM   in reply to amitzi

    I think this admin trick makes the same as: right click on installation file --> run as administrator

     
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  • Currently Being Moderated
    May 1, 2010 6:30 AM   in reply to hellwind

    but still not working for me

     
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  • Currently Being Moderated
    May 1, 2010 8:46 AM   in reply to Kboelsen

    had the same problem with the trial, found that unchecking Fireworks in the list of programs that is going to be installed made it work.

     

     

    edit:

    weird issue, and might be a fluke of luck that made it work for me.

    Other things to try, but i dunno if they will give any results at all.


    not letting the files be within to many directories, put the trial install folder on the root of the drive.

    jiggle around in the installer, unchecking and checking the programs.

    should probably always try and run as admin as stated earlier.

     

    best of luck.

     
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  • Currently Being Moderated
    May 1, 2010 7:48 AM   in reply to Kboelsen

    I had a simillar error but in 32bit windows.

     

    I did the following to get it to work.

     

    1. Click Start, right-click Computer, and select  Manage.

    2. Select Local Users and Groups, and  open the Users list.

    3. Right-click Administrator  and select Properties. Uncheck Account Is Disabled and click OK.

    4. Log off or Switch Users; then log on as Administrator (which  now appears on the Welcome screen).

    5. Disable any Anti-Virus software.

     

    Install CS5.

     

    After install go back and disable the Admin accout as a full login account.

     

    I tried Run as Administrator many times and it never worked until I did it this way.

     

    Good Luck.

     
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  • Currently Being Moderated
    May 1, 2010 8:10 AM   in reply to Kboelsen

    Nearly the same issue here. I have Win 7 64 bit on a Dell Precision 6400 mobile workstation with

    8 Gig RAM. Trying to install Production Premium CS5 from the web download. It ins

    talls all but the programs I really need: Premiere, After Effects, PS 64bit and Soundbooth.

    I get loads of errors like this:

     

    WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}

     

    I am going to try the Administrator idea posted below. Right-clicking and choosing Run as Administrator did not work.

     

    Side note: About three months ago, I installed Flash CS4 and Photoshop CS4 64 bit. Both gave similar problems. I found a thread on the web somewhere suggesting that Google Desktop was the culprit. I do not have Google Desktop installed, but in desperation I uninstalled Google Toolbar and that did the trick. I was able to install. SO this time I tried uninstalling it again, but no luck. I only mention in the interst of providing as much data as possible. Thanks.

     
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  • Currently Being Moderated
    May 1, 2010 8:11 AM   in reply to MasterK

    thx guys! but it still not works ...

    the erorr apears also if i only install photoshop or after effects

     
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  • Currently Being Moderated
    May 1, 2010 8:47 AM   in reply to hellwind

    Me too. Nothing works. I tried downloading just the Premiere tryout. When I tried to install

    it, it installed Encore or Soundbooth, I am now not sure which one I was part of my four above. But same error when it got to premiere. I tried enabling the Admin account like the posters above suggest, tried installing, (this time shows only three uninstalled products: PR, AE, PS) but still nothing.

     

    CS5 just refuses to see my Windows 7 as a 64bit OS. Very frustrating.

     
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  • Currently Being Moderated
    May 1, 2010 11:19 AM   in reply to Paul Aubin

    Ok I discovered the reason for my situation, the admin trick was not necessary. What happened was - I moved My Documents folder to a different drive and then changed the drive letter, so CS5 installer couldn't find My Documents. Since this was a fresh install, I reinstalled Win 7 and got all drive letters sorted out. This is probably different from your situation, but just letting you know, the Admin rights was not the reason.

     
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  • Currently Being Moderated
    May 1, 2010 11:30 AM   in reply to artistpavel

    My documents folder is on another drive but I mapped it right.

    Gave up for now and reinstalled standalone version of Premiere. HAve to work

     
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  • Currently Being Moderated
    May 1, 2010 11:38 AM   in reply to amitzi

    This error is showing up for a lot of people with Windows 7 x64. Basically, the setup program can't find the payloads (the files used to install the various components). It doesn't matter whether you have a fresh install or whether you log on with a "true" administrator account. The setup is broken and Adobe needs to fix it. The same problem occurs with AE CS5 and PPro CS5 and it doesn't matter whether you install as a trial or an upgrade either. I suggest that everyone file support tickets with Adobe, like I did and maybe they can figure out the commonality.

     
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  • Currently Being Moderated
    May 1, 2010 11:43 AM   in reply to jabloomf1230

    How do you open a ticket?

     
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  • Currently Being Moderated
    May 1, 2010 11:47 AM   in reply to Kboelsen

    Try moving it to the drive root. I had my trial copy nested all the way in my downloads folder and kept getting the same error. I moved it to the root of another drive, so the folder path was E:\Adobe CS5 and it installed all the way through, problem free.

     

    Hope that helps.

     
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  • Currently Being Moderated
    May 1, 2010 11:50 AM   in reply to cyaneyed_uk

    But I am installing from a DVD

     
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  • Currently Being Moderated
    May 1, 2010 12:14 PM   in reply to amitzi

    To file a support ticket, click on the support link on this page's main menu. There are phone numbers there. The level of support, depends on your product and whether either you or your organization have paid Adobe for a more comprehensive support plan.

     

    The other thing that I noticed is that the install fails almost immediately. If you look in the various install logs (C:\Users\username\AppData\Local\Temp), the Microsoft Installer has this error:

     

    Error 1402.Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\27B4B248F8E926943 B1CC124A2C54443.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
    Property(S): DiskPrompt = [1]
    Property(S): UpgradeCode = {662366D8-8FF7-4EA3-92A8-C7FEA8AC8032}
    Property(S): ProductToBeRegistered = 1
    Property(S): SourcedirProduct = {92D58719-BBC1-4CC3-A08B-56C9E884CC2C}
    Property(S): SOURCEDIR = Z:\temp\Adobe CS5\payloads\Microsoft_VC80_CRT_x86\

     

     


    Since that's a MS Visual C library that needs to be installed, apparently, everything else after that fails. The CS5 installer is trying to modify a key in the Windows registry and it either can't find it or it doesn't have permission to modify it. I checked the info in the error code and that key number in my Registry (the big long number) does correspond to that specific MS Visual C library. Why the error says "unknown" instead of the exact key name may also be a problem. In any case, it's a bug in the installer. BTW, installing the library manually works, so it's something that Adobe is doing.

     
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    May 1, 2010 12:32 PM   in reply to jabloomf1230

    You guys are disabling your anti virus software and firewalls?

     
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    May 1, 2010 12:37 PM   in reply to Wade_Zimmerman

    of course

     
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    May 1, 2010 12:43 PM   in reply to amitzi

    amitzi wrote:

     

    of course

    Well as we know the of course does not always mean what it appears to mean.

     

    Hw about running the uninstaller for  the trial and then cleaning you stuff in the application support folders, cache, and so on.

     
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    May 1, 2010 12:46 PM   in reply to Wade_Zimmerman

    It appears to be a problem with the installation of Microsoft_VC80_CRT_x86.

     
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    May 1, 2010 1:10 PM   in reply to Wade_Zimmerman

    Wade_Zimmerman wrote:

     

    amitzi wrote:

     

    of course

    Well as we know the of course does not always mean what it appears to mean.

     

    Hw about running the uninstaller for  the trial and then cleaning you stuff in the application support folders, cache, and so on.

    I've tried every possible combination, including what you suggested and it does nothing. There is also a CS5 cleanup program available. I've run that and it does nothing also. My guess is that the CS5 installer is making some assumption about Windows 7 x64 installations that is not universally correct. I sent my CS5 Installer log files to Adobe with the Adobe Support Advisor, so I think we will just have to wait and see what Adobe Support can figure out.

     
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    May 1, 2010 2:28 PM   in reply to Kboelsen

    It's some sort of an installer error because the standalone Premiere

    installation works well and installs all the packages without a hitch.

     
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    May 1, 2010 3:37 PM   in reply to amitzi

    Not for me. I tried to install stand-alone Premiere as well and got the same errors.

     
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    May 1, 2010 3:53 PM   in reply to Kboelsen

    hi guys

     

    i found a sloution

     

     

    go to

     

    Set-up.exe

     

    right click then properties then compatibly ten tick in Run this program choice win vista also tick in Run as Administrate

     

     

     

     

    sorry for the english

     
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    May 1, 2010 4:21 PM   in reply to FAHD_KSA

    I give up for now. I have submitted a case with tech support, but since they work M - F, I will have to wait till then. I have tried Administrator, Turn off Firewall, Turn off AV, Run in compatibility, move to C Drive, Install just one product, download just stand-alone Premiere, etc. etc.

     

    Nothing works. It simply refuses to install. So I think the earlier poster that said it is an Adobe issue is probably right.

     

    However, I am about to try one last thing. I have another machine in here that I just bought Win 7 for. So I am going to go try and install it there and see what happens.

     
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    May 1, 2010 7:54 PM   in reply to Paul Aubin

    I have 4 PC and only one makes troubles with my CS5 file... the bad thing is just that one is my working PC *g*

     
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    May 1, 2010 8:04 PM   in reply to hellwind

    Font corruption more than likely or plug in no  matter how much you don't want this to be true it just might be.

     
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    May 1, 2010 9:44 PM   in reply to Kboelsen

    I'm also not able to install a download of Master Collection.  I get to "checking configuration" and get an "error(20)" code.  I'm wondering if despite my best efforts to assemble the folder structure as intended from the multiple downloads, I'm getting it wrong.  Would someone who has successfully installed the full CS5 Master Collection from download kindly post a screen shot of the decompressed setup folder structure?

     

    My setup:  Win 7 64 bit on a 980X, 12GB RAM.  Previously had CS4 MC (uninstalled and cleaned) and a Vendor Prerelease of CS5 MC (uninstalled and cleaned).  I even rolled back to a system image from before the prerelease.

     

    Thanks in advance for any help.

     

    EDIT:  Success!  At least somewhat...by moving each piece of the suite (core apps and various content packs), I got a basic install to work.  the core suite setup went without any apparent errors, whereas the content packs warned that Windows had an impending reboot.  I'd seen that in the Vendor Prerelease version and ignored it; the content seemed to install fine from there.

     

    Would still like Adobe (or anyone) to clarify the proper, most efficient way to organize and install files, though.  Maybe I'm missing the boat, but it does seem that we are left to figure out a multi-Gig install on our own.  The suite install PDF was pretty generic in its description of the process.

     
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    May 2, 2010 7:53 AM   in reply to Wade_Zimmerman

    How would you troubleshoot font corruption or plugin corruption? Plugin to what? Thanks.

     
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    May 2, 2010 8:02 AM   in reply to Paul Aubin

    Success on my other computer. Still nothing on my primary computer.

     

    My other computer in the house is a Dell XPS 420. I purchased a new HD, in

    stalled it in the extra bay and installed Windows 7 64bit on this drive creating a dual boot machine. I only installed Windows, MS office and Roxio CD software on this OS. I did ALL the patches and updates.

     

    Time to install CS5 Production Premium. I turned of AV, FW, right-clicked the installer and told it to install as XP-SPIII and Administrator and copied install files to local C Drive first. (Don't know if I needed all of that, but I wanted to be sure). Then I held my breath, and double-clicked the installer.

     

    Away it went. After a while the screen came up success! No errors. Just like it should be right?

     

    Soooo, I have it working on one machine. But still would really like to figure out how to make it work on my primary machine. Thanks.

     
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    May 2, 2010 8:40 AM   in reply to Kboelsen

    THE SOLUTION!!!

     

    Try install all .MSI files

     

    01.jpg

    If you receive this error:

    got.PNG

    Go to regedit, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installe r\UserData\S-1-5-18\Components, find de Key Error, that case, DA42BC89BF25F5BD0AF18C3B9B1A1EE8,

     

    Right click in key, and click in Permissions

    02.jpg

    Click, Advanced:

    03.jpg

    Click in ADD

    04.jpg

    Click Advanced:

    05.jpg

    Click Find Now, and select de first option, Administrator, and click OK:

    06.jpg

    Select FullControl, ad clique OK.

     

    07.jpg

    And, click APPLY

    008.jpg

     

    If receive any questions, click YES.

     

    Do IT for ALL .msi, that you received ERROR.

     

    Done it, install ADOBE PHOTOSHOP CS5 normally.

     

     

     
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    May 2, 2010 8:48 AM   in reply to Paul Aubin

    That is what I think it is a conflict of some kind and perhaps plug ins was he wrong word.

     

    Third party software that interacts or alters the way the system works. perhaps you have font manager that has some alter effect on the system.

     

    Do you understand what I mean. You might all be using software for a similar reason that does something to the system that was not encountered previously.

     

    Trouble shooting fonts would be to turn them all off except the necessary ones and then try to install but unless you have different fonts than you do on the computer you were successful with then I would say that is not the issue.

     

    I woud think it is something different from one computer to the other and you pointed out you only loaded a certain number of other software.

     

    I think you have found the problem but have not pinpointed the culprit, although the culprit might be totally innocent.

     

    But knowing what is causing the conflict will help you install it as well as for Adobe and or the other developer to do something about it.

     
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    May 2, 2010 8:50 AM   in reply to Wade_Zimmerman

    Cross posted but that is what I meant.

     
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