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adamgordon User 26 posts since
Jun 15, 2004
Currently Being Moderated

May 3, 2010 7:00 PM

CS5 Running very sticky

Hello,

 

I've installed InDesign CS5 and it's running terribly when I have graphics placed, especially at high resolution display.  It's choppy, sticky - to much to even work with.  I've thrown out the SavedData and InDesign Defaults, but it doesn't help.  Has anyone else experienced this problem, or have any ideas what I can do.  CS4 runs fine.

 

Thanks,

 

Adam

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    1. May 3, 2010 7:04 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    Operating system and version? Video specs? Hard drive free space? Memory?

  • Petteri_Paananen Participant 1,190 posts since
    Nov 19, 2008
    Currently Being Moderated
    3. May 3, 2010 10:40 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    Are you using a file that has been created with some older version of InDesign?... I have had some experience of slowing in those cases....

  • Petteri_Paananen Participant 1,190 posts since
    Nov 19, 2008
    Currently Being Moderated
    5. May 4, 2010 7:02 AM (in response to adamgordon)
    Re: CS5 Running very sticky I

    are you placing images from your local HD or from network?


  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    7. May 4, 2010 8:48 AM (in response to adamgordon)
    Re: CS5 Running very sticky

    InDesign CS5 very sticky here too, especially in high resolution display. Extremely annoying... I thought this was built for Intel, you know, faster, blah, blah, blah. Running a 3.06 GHz iMac, Intel Core 2 Duo, 8 GB, OS X 10.6.3, 1 TB hard drive, 774 GB free.

     

    Another thing, perhaps I don't have something set right, but I find this very annoying as well. When I export documents to pdf, there is no progress bar anymore. May sound trivial, but when I'm exporting like 50+ pages, it just sits there. Is it working? Has it locked up? Are we exporting? Hello, what's going on? Ahhhh.... So I just sit there hoping to see the pdf eventually pop up when it finishes.

     

    Does anyone know how to get that progress/status bar back so I can see were I am in the export process?

  • Petteri_Paananen Participant 1,190 posts since
    Nov 19, 2008
    Currently Being Moderated
    8. May 4, 2010 8:59 AM (in response to cspann)
    Re: CS5 Running very sticky

    I think InDesign CS5 exports PDF as a background task. It means that you wont see a progress bar but you can perform other activities at the same time. That wasn´t possible with earlier versions...

  • Ben Frey User 90 posts since
    Sep 30, 2009
    Currently Being Moderated
    9. May 4, 2010 9:00 AM (in response to cspann)
    Re: CS5 Running very sticky

    that's actually a good thing. there is a status panel you can open that will show you something is exporting/etc, but it no longer requires you to wait while it exports...so you can keep working on other things.

     

    multi-threading.

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    10. May 4, 2010 9:03 AM (in response to cspann)
    Re: CS5 Running very sticky

    Can't help with the slowness, which I suspect is related to something else you have running, but PDF export is now a "background task" which means it no longer stops you from doing other things while it finishes. You can get details on background task from Window > Utilities > Background Tasks and while the export is active there is a widget that appears in the Menu Bar the right of the other things that are always there. It resembles a stack of short black bars that appear and disappear while the export is progressing.

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    13. May 4, 2010 9:24 AM (in response to adamgordon)
    Re: CS5 Running very sticky

    I don't know enough about OSX to point you to waht to look for, but allcomputers have a large variety of background tasks running all the time -- som required by the OS, some not, and we often fail to realize that they are there. On the Windows side, for instance, a commonly used bit of online banking securtity software was causing problems, even when users were not engaged in online banking activities.

     

    I'm not saying the program isn't running slowly on your system or on anyone else's, but that, particularly on Macintosh which has far fewer hardware configuations possibilities, a general problem of this sort would have shown up during the testing period and it's far more likely that the slownes issue is realted to something specific on the system.

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    14. May 4, 2010 9:39 AM (in response to Peter Spier)
    Re: CS5 Running very sticky

    Cool, thanks. That worked. At least I know where I am in the export now, and agree, continuing to work is a good thing. Nice enhancement.

     

    Still sticky though, and can get very bad in high quality display mode with larger images. To the point of image jumping. That is, moving an image with the mouse, and lagging behind so bad that you have to basically anticipate the sticky, jumpy movements to land it close to where you want it to be.

     

    It happens on new documents, old documents, while nothing else is running, etc. It's only in ID, and can even get very slow responsiveness when trying to resize the window the document is in. In fact, when I was setting up my pallets, I chose to show the mini bridge. Opened the mini bridge and tried to drag it into another pallet area and CRASH! Sent the report to Adobe.

     

    Not sure what to make of it, but there is definitely something going on with my ID CS5. Everything else seems smooth for the most part...

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    15. May 4, 2010 9:43 AM (in response to cspann)
    Re: CS5 Running very sticky

    cspann wrote:

     

    Still sticky though, and can get very bad in high quality display mode with larger images. To the point of image jumping. That is, moving an image with the mouse, and lagging behind so bad that you have to basically anticipate the sticky, jumpy movements to land it close to where you want it to be.

     

    It happens on new documents, old documents, while nothing else is running, etc. It's only in ID, and can even get very slow responsiveness when trying to resize the window the document is in. In fact, when I was setting up my pallets, I chose to show the mini bridge. Opened the mini bridge and tried to drag it into another pallet area and CRASH! Sent the report to Adobe.

     

    Not sure what to make of it, but there is definitely something going on with my ID CS5. Everything else seems smooth for the most part...

    That sounds like a video memory problem. Does it get better if you resart the computer?

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    16. May 4, 2010 9:45 AM (in response to adamgordon)
    Re: CS5 Running very sticky

    adamgordon wrote:

     

    I actually just watched my activity monitor while I simply moved images and text boxes around.  The CPU% climbed as high as 80%.  Stayed between 30-80% ish.  That can right.  With CS4, it stayed below 40% the whole time.  Any thoughts?

    I think that would be pretty dependent on the document content. With a simple doc I don't get so much as a blip in performace in either version.

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    17. May 4, 2010 9:55 AM (in response to Peter Spier)
    Re: CS5 Running very sticky

    Yep, I've shut down, restarted, fixed permissions, cleared the PRAM, etc. Nothing helps.

     

    Here's a real world example. I have three documents opened from an indb file. Total of 32 pages. (Catalog - Images, text) Set the display to high resolution, watch my activity monitor > system memory. At the worst, 2.94 GB remain free, 1.41 GB active. CPU shows at the minimum 50% of CPU idle.

     

    Again, ID is the only one with this sticky problem. Doesn't seem like the those numbers show a struggling processor.

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    18. May 4, 2010 10:01 AM (in response to Peter Spier)
    Re: CS5 Running very sticky

    Here's my video info:

     

    ATI Radeon HD 4670:

     

      Chipset Model: ATI Radeon HD 4670

      Type: GPU

      Bus: PCIe

      PCIe Lane Width: x16

      VRAM (Total): 256 MB

      Vendor: ATI (0x1002)

      Device ID: 0x9488

      Revision ID: 0x0000

      ROM Revision: 113-B8030F-260

      EFI Driver Version: 01.00.383

      Displays:

    iMac:

      Resolution: 2560 x 1440

      Pixel Depth: 32-Bit Color (ARGB8888)

      Main Display: Yes

      Mirror: Off

      Online: Yes

      Built-In: Yes

      Connection Type: DisplayPort

  • wwd User 5 posts since
    May 4, 2010
    Currently Being Moderated
    20. May 4, 2010 1:02 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    I having the same problem. CS4 does not have this sluggishness.

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    21. May 4, 2010 2:13 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    Yea, it isn't machine related. Been around the block too many times to believe that one. I've got tons of space and memory as seen above. It's just in ID CS5, everything else works fine, including previous ID CS releases.

     

    I have noticed that even reverting back to Typical Display doesn't entirely relieve the problem. In Typical Display, there is not smooth movement of images. It's just less jumpy than the practically unmanageable image and text box jumping after high res display.

     

    You are correct adamgordon, I will likely have to resume using CS4 as well until some type of solution is found. It was smooth and constant there, as well as CS3 & CS2. I love many of the CS5 upgrades, but seriously, it greatly frustrates my workflow at this point, as I often need to be in high res display to properly render Illustrator images with acceptable clarity to add captions, numbers and proper close placement to other items.

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    23. May 4, 2010 3:42 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    I've noticed it with equal annoyance using ai, eps and tif files. It is much worse depending on file size. Larger is worse of course...

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    24. May 5, 2010 3:16 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    Are any of you using custom keyboard shortcut sets or anything similar that you imported from a previous version? In another thread that's just been linked to keys not working correctly.

     

    What about font managers? (did I ask that already?)

  • wwd User 5 posts since
    May 4, 2010
    Currently Being Moderated
    25. May 5, 2010 3:21 PM (in response to Peter Spier)
    Re: CS5 Running very sticky

    I am not using any custom or otherwise keyboard shortcuts just a wacom tablet and mouse. Use Suitcase Fusion 2 for font management.

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    27. May 5, 2010 3:25 PM (in response to wwd)
    Re: CS5 Running very sticky

    @wwd

     

    Do things improve if you turn off Suitcase?

  • wwd User 5 posts since
    May 4, 2010
    Currently Being Moderated
    28. May 5, 2010 3:39 PM (in response to Peter Spier)
    Re: CS5 Running very sticky

    No change with suitcase off

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    29. May 5, 2010 3:52 PM (in response to Peter Spier)
    Re: CS5 Running very sticky

    No custom keyboard shortcuts here. Nothing imported from older files. I use FontDoctor to check for problem fonts, otherwise Apple's Font Book. I notice super stickyness regardless of the presences of ai files or not.

     

    I have found something that slightly seems to help on my end. (Emphasize slightly helps) Going to, View > Grids & Guides, then deselecting everything. This helps with a bit of the jumping in high res. I figure it is like eliminating speed bumps in the road. It makes the ride a little smoother. Maybe it will help you guys a bit.

     

    It's still awful, but just a bit less awful, and I will take any improvement I can get.

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    30. May 5, 2010 4:10 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    How about turning off preflight?

     

    Any cross-references or hyperlinks?

  • peter at knowhowpro Participant 1,858 posts since
    Aug 11, 2002
    Currently Being Moderated
    32. May 5, 2010 7:38 PM (in response to cspann)
    Re: CS5 Running very sticky

    cspann wrote:

     

    Here's my video info:

     

     

    ATI Radeon HD 4670:

     

      Chipset Model: ATI Radeon HD 4670

      Type: GPU

      Bus: PCIe

      PCIe Lane Width: x16

      VRAM (Total): 256 MB

      Vendor: ATI (0x1002)

      Device ID: 0x9488

      Revision ID: 0x0000

      ROM Revision: 113-B8030F-260

      EFI Driver Version: 01.00.383

      Displays:

    iMac:

      Resolution: 2560 x 1440

      Pixel Depth: 32-Bit Color (ARGB8888)

      Main Display: Yes

      Mirror: Off

      Online: Yes

      Built-In: Yes

      Connection Type: DisplayPort

     

    Your 2560 x 1440 resolution seems to indicate a 27" screen. 256 MB VRAM is probably on the scant side of sufficient for processing this many pixels quickly, though, there may be other aspects of the graphics processing subsystem that compensate well for the pure VRAM amount. I'm comparing that to my MacBook Pro 17" with 1680 x 1050 resolution has 512 MB VRAM - about half the pixels with double the amount of VRAM. Whether or not this is the key factor, there are some other things to consider, that I've not seen mentioned in this thread.

     

    These Pages panel settings and options can consume lots of video processing when the display includes:

     

    * Lots of document pages, with Pages > Panel Options > Page and Master sizes set to large or extra-large thumbnails, and Icons for Transparency, Spread Rotation, and Page Transitions checked (ON). In CS5, there are also page color labels

     

    * Lots of small text, with Preferences > Display Performance > Greek Text below set to a small point size, or even zero points; also, Enable Anti-aliasing turned on; OpenType fonts with many options turned on, like ligatures, positional forms, etc - things that require calculation

     

    * Many complex graphics with display performance set to maximum quality

     

    * Conditional text (pages thumbnails show/hide content according to condition settings)

     

    * Multiple page sizes in one document (CS5)

     

    If CS5 is slower than CS4, the if you've set some new CS5 features, try turning them off.

     

     

    HTH

     

    Regards,

     

    Peter

    _______________________

    Peter Gold

    KnowHow ProServices

  • peter at knowhowpro Participant 1,858 posts since
    Aug 11, 2002
    Currently Being Moderated
    34. May 5, 2010 8:08 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    adamgordon wrote:

     

    I can have one semi complicated .ai file and nothing else on the page.  The only setting you mentioned that would be turned on is high quality preview.  With that you cannot move the picture on the screen smoothly without it  jumping all around.  I can have CS4 open with 20 complicated .ai files and 100 images on a 44 page catalog and it runs beautifully.

    Is it possible that there's a newer video driver for your hardware?

     

    I don't think you've mentioned whether the display is integral - like an iMac - or external. I'm not sure that would make a difference, but perhaps there's an issue with the connection between the computer and an external monitor. Are you using more than one display? Are there some other display settings that come into play with multiple monitors, like mirroring, primary and secondary, refresh rates for one or both, etc? Just guessing.

     

    Have you tried exporting the file to IDML and opening that in InDesign CS5? Have you tried the file on another machine running InDesign CS5? What results?

     

     

    HTH

     

    Regards,

     

    Peter

    _______________________

    Peter Gold

    KnowHow ProServices

  • Wayne Guy User 23 posts since
    Jul 31, 2009
    Currently Being Moderated
    36. May 5, 2010 9:12 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    I'm having the exact same issue with moving graphics around in ID CS5, new or older documents... and that's with 16GB RAM and a 512MB NVIDIA GeForce 8800 GT video card. I've never experienced it in CS4.

    Hoping it will get fixed in an update.

  • Wayne Guy User 23 posts since
    Jul 31, 2009
    Currently Being Moderated
    38. May 5, 2010 9:21 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    Adam, Huh, hadn't noticed but just checked it out. It's the same with vector and bitmaps. Like you I use place native .ai and .psd files.

    I move something with the mouse and curser and it steps across the page.

     

    Regards, Wayne

     

    Not sent from an iPad <heavy sigh>

  • Wayne Guy User 23 posts since
    Jul 31, 2009
    Currently Being Moderated
    40. May 5, 2010 9:50 PM (in response to adamgordon)
    Re: CS5 Running very sticky

    Yeah, sux when you're trying to move something just a little and it's bouncing around like a house fly with a dose of Raid.

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    41. May 6, 2010 5:53 AM (in response to peter at knowhowpro)
    Re: CS5 Running very sticky

    peter at knowhowpro wrote:


    Your 2560 x 1440 resolution seems to indicate a 27" screen. 256 MB VRAM is probably on the scant side of sufficient for processing this many pixels quickly...

    I thought that might be a factor, too, but I've also got a Radeon (different model) with 256 mb VRAM driving a 27" monitor, though mine is only 1920 x 1200, and I see no slowdown.

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    42. May 6, 2010 5:57 AM (in response to Wayne Guy)
    Re: CS5 Running very sticky

    What are you guys using for mice? The newest  Apple mouse does not seem to get along well with ID as far as scrolling, and I think I may have seen some posts about trying to drag page items, too.

  • peter at knowhowpro Participant 1,858 posts since
    Aug 11, 2002
    Currently Being Moderated
    43. May 6, 2010 6:20 AM (in response to adamgordon)
    Re: CS5 Running very sticky

    adamgordon wrote:

     

    I can have one semi complicated .ai file and nothing else on the page.  The only setting you mentioned that would be turned on is high quality preview.  With that you cannot move the picture on the screen smoothly without it  jumping all around.  I can have CS4 open with 20 complicated .ai files and 100 images on a 44 page catalog and it runs beautifully.

    If you can package an example of the sticky file and its illustration where we could download it, we can let you know how it works on our CS5 installations.

     

     

    HTH

     

    Regards,

     

    Peter

    _______________________

    Peter Gold

    KnowHow ProServices

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    44. May 6, 2010 7:26 AM (in response to peter at knowhowpro)
    Re: CS5 Running very sticky

    Peter,

     

    Thanks for offering some ideas. Uh, you are correct. It is a 27" iMac. (5 months old) As a side note, this machine rocks! Phenomenal depth and range of color. It's made design work much easier.

     

    Honestly, I cannot speak to the VRAM issue, all I could add is that it works perfectly in CS4, so logic would dictate that the only variable in the equation is ID CS5. Same files, machine, user, etc.

     

    It also may be relevant to note that I use this machine to fly X-Plane 9.0, which is insanely graphic intensive with lots of motion, and the machine handles it superbly. I will very rarely get a motion freeze, but then quickly catches up if it does happen. I have to believe if it can render X-Plane motion okay, ID CS4 okay, PS CS5, AI CS5, etc., then there is something specific to the ID code handling that has changed. (For the worse) It is simply the only variable that has changed.

     

    I further have to stress that I do get other "Sticky" issues on ID CS5 as well. This includes the following:

     

    1. Resizing the document pane can be very sticky or non responsive.

    2. I can click out of ID to the desktop or other program, ID refuses to release the screen. I have to click back on ID and then back off for it to deselect.

    3. I've had ID crash when pulling pallets into other pallet windows. Report sent to Adobe.

     

    None of this happened in CS4. (And still doesn't) I've reinstalled, deleted preferences and more. Nothing has resolved the issues.

     

    It seems we keep looking at the individual machines for the cause, and I understand that inclination, however, the only program struggling on my machine is ID CS5. I think we have enough reports of this issue that we could eliminate individual systems as a root cause. There are too many setup variables reported, from Mac to PC, various hard drive configurations, processors, RAM amounts, etc., all displaying the same issue.

     

    Furthermore, everyone seems to be saying CS4 worked no problems. This again suggests that the system setups are fine, and that CS5 has some kind of issue as it relates to graphic movement.

     

    As to the below. I do have some of what you mentioned, however, nothing that seems unusual or anything ID & the computer shouldn't be able to handle. I will see if I can post a couple pages to my site. I'll repost that info...

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    45. May 6, 2010 7:31 AM (in response to cspann)
    Re: CS5 Running very sticky

    cspann wrote:

     

     

    It seems we keep looking at the individual machines for the cause, and I understand that inclination, however, the only program struggling on my machine is ID CS5. I think we have enough reports of this issue that we could eliminate individual systems as a root cause. There are too many setup variables reported, from Mac to PC, various hard drive configurations, processors, RAM amounts, etc., all displaying the same issue.

     


    We have less than a dozen users reporting what you are seeing, not hundreds, or perhaps thousands by now, that we would expect from a general bug. I'm not saying there isn't something about CS5 that is a problem, but it most likley is isolated to some particular set of hardware software configurations that trigger it.

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    46. May 6, 2010 7:34 AM (in response to Peter Spier)
    Re: CS5 Running very sticky

    Yea, I cant argue with that if there are only a dozen reports.

  • cspann User 50 posts since
    May 4, 2010
    Currently Being Moderated
    47. May 6, 2010 7:36 AM (in response to cspann)
    Re: CS5 Running very sticky

    Here are a couple pages that are sticky. I'd give you more, but the files are just too big. http://www.digitalmarketing1.com/Page-15-16-Folder.zip

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    48. May 6, 2010 7:41 AM (in response to cspann)
    Re: CS5 Running very sticky

    cspann wrote:

     

    Yea, I cant argue with that if there are only a dozen reports.

    I think this is the only thread so far...

  • Peter Spier Community Professional 29,919 posts since
    Aug 11, 2002
    Currently Being Moderated
    49. May 6, 2010 8:03 AM (in response to cspann)
    Re: CS5 Running very sticky

    I can't say I'm seeing any major slowdown in the pages you sent, though there doese seem to be a VERY short lag between selecting a frame and having it start to move. Once moving it is normal.

     

    I exported to .idml and opened that in both CS4 and CS5 and the action is definitiely smotther in CS4 for this file. HOWEVER, I have plenty of other files that DON't exhibit this "stickiness" in CS5, both my own and files others have sent, so I think it has to be related to something in the file itself. My instinict is that it may be to do with all the .eps links. Resaving those as PDF or native .ai or .psd might improve things.

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