Adobe Community: Can't install CS5 Master collection engl Win 7 64- bits

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40. amitzi,

May 2, 2010 8:57 AM in reply to nightmarebr

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Some of us tried this and still got nothing.

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41. amitzi,

May 2, 2010 9:01 AM in reply to nightmarebr

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Also, Premiere standalone installation installs all these packages with no

problems

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42. tapfumurove,

May 2, 2010 12:57 PM in reply to amitzi

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Try rebooting your computer in safemode then following nightmarebr's instructions again. When you get to
the Advanced Security Setting window, check "Replace all child object permissions with inheriteble permissions from this object".

Reboot normally, then try the installation again.

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43. amitzi,

May 2, 2010 1:18 PM in reply to tapfumurove

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we've tried those but to no avail

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44. jabloomf1230,

May 2, 2010 1:46 PM in reply to nightmarebr

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nitemarebr,

That's it!! Thanks for figuring that out. It appears to be only the x86 VC80 keys (not the 64 bit or the VC90 ones), which show up on my computer's registry as having an unknown "owner". I'm not sure why this is so, but I had to change the owner to my admin account and then I could set full permissions to the keys.

Jay B.

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45. Wade_Zimmerman,

May 2, 2010 1:50 PM in reply to jabloomf1230

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So why does this not work for amitzi are they doing something wrong this is clearly the issue.

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46. jabloomf1230,

May 2, 2010 4:08 PM in reply to Wade_Zimmerman

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The Permissions dialog boxes in the Windows Registry Editor are about as confusing as they could possibly be. nitemarebr's instructions, didn't quite work for me at first, but then I figured out that I also had to change the ownership of the specific registry keys in question to my Admin account. Then I could set the permissions for all the child keys.

If this is what you have to do to get CS5 install on Win 7, it's going to discourage a lot of people, because messing with the Registry is not for the faint of heart.

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47. amitzi,

May 2, 2010 8:10 PM in reply to jabloomf1230

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I don't think that's the problem. I've gone through the Registry, which I

know well, being a MCSE, a few times.

As I mentioned before, standalone version of Premiere (with OnLocation and

Encore) installs well, along with all the VC packages.

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48. Paul Aubin,

May 2, 2010 9:27 PM in reply to amitzi

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I am not an MSCE but I have been in the registry before. Not my favorite passtime mind you...

Anyhow, I tried to follow the steps above as well as I could. I searched my Adobe CS5 Production Premium folder for any MSI file. Found about 20. I double-clicked each one and went through the screens presented. All "installed" just fine and offered no errors. Being hopeful, I tried the installed for CS5 again, and it still failed as before. Same errors. This is what I get on the final page of the Adobe installer:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 3 error(s), 8 warning(s)

WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}

WARNING: OS requirements not met for {53BC789D-073D-47B6-AA9F-DE05990AF07A}

WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}

WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

WARNING: OS requirements not met for {A334FDED-DCCA-481E-B226-F902CCC419D2}

WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}

WARNING: OS requirements not met for {C21384F7-1A36-4706-95AB-B09BCE3C144F}

WARNING: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}

ERROR: Found payload conflicts and errors:

ERROR: - Adobe Flash CS5 depends on Adobe Flash Player 10 ActiveX to be installed.

ERROR: - Adobe Flash Catalyst CS5 depends on Adobe Flash Player 10 ActiveX to be installed.

FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.

---------------------------------------------------------------------- ---------------

I tried searching the registery for the keys listed above and they were not found. I opened the C:\Windows\Installers folder and found a bunch of folders with similar names, so I searched in there, and still nothing. So I have no idea what these GUIDs in my errors above are and where to find them, so I was not able to do the rest of the steps about changing permissions. Since my other machine after a clean install worked, (see my post above), I am tempted to flatten this machine and clean install it too. Then I remember that I have lots of actual work to do and that would set me back another couple of days.

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49. amitzi,

May 2, 2010 9:38 PM in reply to Paul Aubin

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I am hopeful that Adobe will provide a better installer by the weekend when

I'm trying again.

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50. Anshum Arora,

May 4, 2010 3:08 AM in reply to Paul Aubin

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@PaulFAubin- You have to first Uninstall your previous CS5 builds and run Cleanup Script present at following URL - http://www.adobe.com/go/cs5clean

Make sure you read the instructions carefully before attempting to Clean the system. Just Select CS5 and Clean All option when your reach to that point where it asks you what to clean.

And then try to Run your installer again.

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51. amitzi,

May 4, 2010 3:35 AM in reply to Anshum Arora

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Did that. The problem is elsewhere.

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52. Matthew Laun,

May 4, 2010 6:59 AM in reply to Kboelsen

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From the original log summary posted, the most signifant section is this:

ERROR: 2 Unable to delete file copy at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" Error 5 Access is denied.

Which indicates a permissions issue is preventing the adobeapecore.dll from being written into the Common Files\Adobe\APE\3.1\ folder. If that is the case, you can solve it using one of the methords defined here:

http://go.adobe.com/kb/ts_kb407695_en-us

Another valuable resoure is this KB:

http://go.adobe.com/kb/ts_kb400593_en-us

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53. Kboelsen,

May 4, 2010 9:16 AM in reply to Matthew Laun

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Hi Matthew,

I did try changing the permissions and from what I can see, full permissions are applied to administrators as per Knowledgebase entry on common files. I've also run the recommended cleanup script,but I still receive the same errors.

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54. Matthew Laun,

May 4, 2010 9:40 AM in reply to Kboelsen

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Kboelsen,

What exactly are the errors you are getting? Can you attach a copy of your installer log file?

Matthew

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55. Paul Aubin,

May 4, 2010 10:21 AM in reply to Anshum Arora

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I never had a previous build installed. I have Photoshop CS4, but no previous CS5 installation. (I

did not have a beta).

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56. Paul Aubin,

May 4, 2010 10:23 AM in reply to Kboelsen

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Same here. I have been through all the permissions as well. I spent probably an hour with a tech support

guy from Adobe yesterday. I directed him to this thread. We came up with no solution. He was excalating my case up the chain. I will post when I hear back from them.

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57. Paul Aubin,

May 4, 2010 10:24 AM in reply to Matthew Laun

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I gave the tech support guy my log file. Case ID 181568246. I woudl be happy to post here as well if you like.

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58. Matthew Laun,

May 4, 2010 10:25 AM in reply to Paul Aubin

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PaulFAubin,

Please attach your installer log file to your posting here. It can be found in:

C:\program files (x86)\Common Files\Adobe\Installer\

and will have a name like "Adobe Master Collection CS5 [date stamp].log.gz"

Matt

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59. amitzi,

May 4, 2010 10:40 AM in reply to Matthew Laun

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I'm attaching mine.

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60. Kboelsen,

May 4, 2010 10:42 AM in reply to Matthew Laun

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Hi Matt

I've almost given up hope, running the instalaltion "for just one more time" after I've changed all permission settings - and it worked.

I have no idea what was the difference between "right after setting all permissions" and "30 minutes & 2 cups of coffee later" but it worked

Now the only error was an error code 6 on Illustrator.

I cannot attach any fles though

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61. Matthew Laun,

May 4, 2010 10:49 AM in reply to Kboelsen

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If you can't attach files, open the installer log, scroll to the bottom and look for a line like this:

-------------------------------------- Summary --------------------------------------

Copy the contents of that summary and paste into the thread. If it is a particulary long set of data, just find the first line that contains ERROR, and copy from there on down. It's usually the first ERROR statement that is the hinge pin for these issues.

Matthew

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62. Kboelsen,

May 4, 2010 10:56 AM in reply to Matthew Laun

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0 fatal error(s), 10 error(s), 11 warning(s)
WARNING: 1 ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0
WARNING: Unable to read Adobe file version for file path 'C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc'
WARNING: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging%20Area \windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe
WARNING: File/Folder does not exist at C:\Users\Kerstin\Downloads\New Folder\Adobe CS5\payloads\AdobeContribute6-FFPlugin\OEM
WARNING: File/Folder does not exist at C:\Users\Kerstin\Downloads\New Folder\Adobe CS5\payloads\AdobeContribute6-mul\OEM
WARNING: File/Folder does not exist at C:\Users\Kerstin\Downloads\New Folder\Adobe CS5\payloads\AdobeFireworks11All\OEM
WARNING: File/Folder does not exist at C:\Users\Kerstin\Downloads\New Folder\Adobe CS5\payloads\AdobeFireworks11en_GBLanguagePack\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at C:\Users\Kerstin\Downloads\New Folder\Adobe CS5\payloads\AdobeContribute6-IEPlugin\OEM
WARNING: File/Folder does not exist at C:\Users\Kerstin\Downloads\New Folder\Adobe CS5\payloads\AdobeContribute6-OfficePlugin\OEM
ERROR: 1 Unable to delete backup file at "C:\adobeTemp\backup\adobetmp000112979" Error 5 Access is denied.
ERROR: 1 Error committing command ARKDeleteFileCommand
ERROR: Unable to find file
ERROR: Error code: 2
ERROR: 49 Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.
ERROR: 49 Command ARKDeleteFileCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Illustrator CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Illustrator CS5_AdobeIllustrator15en_GBLanguagePack: Install failed

Search the same string above to find when the error occured.
---------------------------------------------------------------------- ---------------
Exit Code: 6 - Silent workflow completed with errors
[ 10028] Tue May 04 19:27:38 2010 INFO

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63. Paul Aubin,

May 4, 2010 11:57 AM in reply to Matthew Laun

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Here is a link to the file. FYI, mine was located in C:\Program Files (x86)\Common Files\Adobe\Installers

Thanks!

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64. Wade_Zimmerman,

May 4, 2010 11:58 AM in reply to Kboelsen

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That looks like a permissions problem to me and the permissions may be off on the main directory. I think they refer to it as the parent.

I once had a problem installing CS 3 as something went wrong with a file I downloaded which was very corrupt.

I change the permission to applications and to the preferences and then the application support and the cache files and then finally had to do it to the user's Library.

I ended up manually repairing the permissions on like ten or so directories maybe more but then when I had everything opened for business it installed.

If yu can't write the files then you can instl it.

I think it might be worthwhile to make this log available to the user and to give them a clue to at least where things are that they have to fix. Even if it is manually or ask the user to give permission to fix the problem.

Apple and Microsoft are not going to do this because they clearly d not know how without breaching security.

Or Adobe needs to make their own OS.

Of course I'm probably wrong about the permission issue but the idea of an Adobe OS is a good one.

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65. Paul Aubin,

May 4, 2010 12:29 PM in reply to Wade_Zimmerman

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I always get a little fuzzy on the permissions thing. But when you login on the Administrator's account, shouldn't that give you access to everything? Because I tried that and it failed.

(I am assuming it is not that simple, but, hey worth asking)

The tech support guy did have me change permissions on some folders, but now I forget which ones. Which folders do you suggest I investigate? Thanks.

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66. Hitman66,

May 4, 2010 12:31 PM in reply to Kboelsen

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Try installing the newest microsoft visual C++ redistributable package first

http://www.microsoft.com/downloads/en/confirmation.aspx?familyId=bd512 d9e-43c8-4 655-81bf-9350143d5867&displayLang=en (x64)
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyI D=a7b7a05e -6de6-4d3a-a423-37bf0912db84 (x86)

Tried this when I notice that some of the reg keys are not available at my regedit.So I lurk around and see if there's any other software that might be suffer from this as well.

Now after installing it I manage to install all the .msi files without much problem.Same goes to the CS5 installation process afterwards.Feels good man

I quote my own reply from another thread.Seems like the problem is similar to that so I just copy it into here instead.

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67. Matthew Laun,

May 4, 2010 12:47 PM in reply to Kboelsen

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@Kboelsen,

Two errors to be addressed:

First:

ERROR: 1 Unable to delete backup file at "C:\adobeTemp\backup\adobetmp000112979" Error 5 Access is denied.

Check to see if such a folder exists. Check to ensure you can read it (open a file from it into a text editor) and write to it (see if you can make a new empty tolder in it). If you don't find a permissions problem, I would simply delete the adobeTemp folder. Do so while in selective startup mode (see below)

Second:

ERROR: 49 Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.

This is common and happens when some application or process has a file locked that we want to move so that we can install our version of what may be the same (or older) file. You can avoid this by running MSConfig.exe and disabling all startup items, and all non-Windows Services.

Let us know how those turn out.

Matthew

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68. Carey Burgess,

May 4, 2010 2:59 PM in reply to Paul Aubin

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Paul-

It looks like, from the log file you uploaded to box.net, that the problem you are encountering is that Flash Player ActiveX is not able to be verified/installed, which is causing Flash Pro and Flash Catalyst to fail.

If that is the case, please try the following:

Close all applications (especially web browsers and Adobe applications).
Uninstall all instances of Flash Player.
1. Go to Control Panel > Programs And Features (or Control Panel > Uninstall A Program).
2. Find Adobe and/or Macromedia Flash Player in the list, click it, then click Uninstall.
3. When the uninstall finishes, uninstall any other Flash Player items in the list, until no more are listed.
4. In Windows Explorer, go to C:\Windows\SysWOW64, then delete the Macromed folder. (If you get an error deleting, then just rename Macromed to something else.)
Restart your computer.
Re-install CS5.

If it gives any further issues, please post an updated log file.

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69. Paul Aubin,

May 4, 2010 6:54 PM in reply to Carey Burgess

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Hi MrKlub

I really wanted that to work, but alas, it did not. i did as you said and uninstalled all flash players then tried reinstalling, but I still get Error 7 and a failure shortly after clicking install. I am due to rebuild my machine anyhow, just haven't wanted to spend a few days reinstalling everything. But i am thinkning that the only way I am going to get this to work is to do just that, and reformat and rebuild the whole system...

Anyhow, it is not likely I will get to that for at least another week or two, so if there are any other ideas, I am all ears. Thanks.

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70. Carey Burgess,

May 5, 2010 2:52 AM in reply to Paul Aubin

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Paul-

Sorry to hear it didn't let us install.

Could you please post an updated install log, possibly via PM? Installs can, unfortunately, fail for multiple reasons, so it is possible we have cleared one roadblock and we now face a new one.

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71. -_Simon_-,

May 5, 2010 3:24 AM in reply to Carey Burgess

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Variation On A Theme...

I'm on Windows 7 x64 - Uninstalled CS3 Master & CS4 Premium before beginning.

Everything in [Download Version] CS5 Master installed correctly except Illustrator - note I still get the Errors re Flash 10 Plugin, however Flash CS5 & Catalyst both actually installed first time and work fine despite this.

Each time I re-run Setup shows everything except Illustrator installed, but each time it fails with the following - I've tried all the solutions here except the reg surgery.

Exit Code: 7

-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 3 error(s), 14 warning(s)
WARNING: OS requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}
WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}
WARNING: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}
WARNING: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
WARNING: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}
WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}
WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}

ERROR: Found payload conflicts and errors:
ERROR: - Adobe Flash CS5 depends on Adobe Flash Player 10 Plugin to be installed.
ERROR: - Adobe Flash Catalyst CS5 depends on Adobe Flash Player 10 Plugin to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
---------------------------------------------------------------------- ---------------

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72. Carey Burgess,

May 5, 2010 6:14 AM in reply to amitzi

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Amitzi-

From your install logs, it looks like you might have had a pre-release copy of Premiere Pro CS5 installed, and I think that's what's giving you some trouble. Essentially, there are remnants of a previous installation of CS5 on the system.

Check in Programs And Features (or "Uninstall A Program") in the Control Panel. If you have anything CS5 there, including purchased or trial software, then go ahead an uninstall it.

Then, download the CS5 Clean Script and run it using the "Clean All" option, restart your computer, and then try installing CS5 again. See this document for instructions on how to download, install, and run the CS5 Clean Script:

http://go.adobe.com/kb/ts_cpsid_82947_en-us

When you run the script, be sure to right-click on the CS5InstallerDatabaseUtility.exe file and choose Run As Administrator or it won't be able to remove anything.

Should you encounter any further difficulty, please attach an updated install log.

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73. Paul Aubin,

May 5, 2010 7:03 AM in reply to Carey Burgess

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Sorry, but can you tell me how to post via PM?

In the meantime, I have posted to my box account again. Thanks.

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74. amitzi,

May 5, 2010 7:39 AM in reply to Carey Burgess

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I did have a pre-release copy of CS5 and I did run the CS5 Cleanup script

several times. That said, the final copy of Premiere Pro CS5 installs just

fin and does not give any errors when installing the same packages.

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75. PCMILLS70,

May 5, 2010 9:00 AM in reply to amitzi

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I too have run into an installation problem. I downloaded the CS5 Web Premium collection, and everything installed but Dreamweaver. My user is setup as an Administrator and I even tried the right click and "run as administrator", but alas I keep coming up with the same error messsage:

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 3 error(s), 4 warning(s)

WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

WARNING: OS requirements not met for {C79312BD-3E76-4474-A10C-1435D1856A4B}

WARNING: OS requirements not met for {CDC08463-9303-4BF1-BF8C-E1A2ECEE3248}

WARNING: Payload cannot be installed due to dependent operation failure

ERROR: The following payload errors were found during install:

ERROR: - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure

ERROR: - Adobe Dreamweaver CS5_AdobeDreamweaver11en_USLanguagePack: Install failed

FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{C79312BD-3E76-4474-A10C-1435D1856A4 B}' from zip file 'C:\Users\Parish\Desktop\Adobe CS5 Web Premium\Adobe CS5\payloads\AdobeDreamweaver11-mul\Assets1_1.zip'. Error 0

I contacted technical support, and the tech told me to open up my command prompt and type the following and press enter.:

net user administrator\ active:yes

I did this, and then rebooted the system. I then tried the setup program once more, and still it wouldn't work. I received the same error message as above. After being on hold for another 15 minutes, I gave up on the technician. Hopefully together we can all come up with a good solution.

LIST OF THINGS TRIED, BUT DID NOT SOLVE PROBLEM:

_right click on setup.exe and "run as administrator"

_move installation files to C: drive and then "run as administrator"

_per Hitman66, I installed the latest Microsoft Visual C++ redistributable package, and then tried reinstalling the Web Premium package. I received the same errors as before.

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76. mousejockey23,

May 5, 2010 8:04 AM in reply to Kboelsen

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I use Win7 x64 and often have problems with .msi installers running from any drive except my OS drive. I was also having problems installing the CS5 trial, so I just copied the installer's Adobe CS5 folder to my C: drive and then ran Set-up.exe from there. It seems to have done the trick.

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77. Matthew Laun,

May 5, 2010 8:04 AM in reply to -_Simon_-

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@-_Simon_-,

My guess is that if you search your log for the string "return value 3" you will get something more useful for debugging.

In lieue of that, my guess is that your installation is failing due to some conflict with a previously installed instance of the Flash Player. In which case, this document, labeled for CS4, but as applicable for CS5, should help:

http://go.adobe.com/kb/ts_kb403962_en-us

Sincerely,

Matthew

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78. PCMILLS70,

May 5, 2010 8:20 AM in reply to mousejockey23

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Mousejockey, I tried this too. I had originally downloaded the installation files to my desktop, and tried installing. Then I moved the installation files directly to my C: drive, but this too didn't work.

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79. Kboelsen,

May 5, 2010 9:06 AM in reply to Carey Burgess

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Whooohooo

Now it worked!

I deinstalled yesterday's isntallation with the cleaner tool.

Then chose selective start up in MSconfig (hide all microsoft services in the services tab, deselect the rest ,re-select FLEXnet licensing services; deselect all under Start up tab, go to General tab, chose selective start up, apply) , reboot, ran the installation from my normal user account (I'm administrator). Went like a charm, took 18 minutes.

After the completed installation, I re-entered MSconfig, chose normal Start up and made sure everything was selected again.

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Can't install CS5 Master collection engl Win 7 64- bits

Apr 30, 2010 10:56 PM

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