Adobe Community: Printing out of CS5 on Epson 7900 prints gray in paper white areas?

cameraguy5 Calculating status...

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Printing out of CS5 on Epson 7900 prints gray in paper white areas?

May 5, 2010 5:05 PM

When I print out of CS5 on my Epson 7900 printer, the area around the photograph that is suppose to just be paper white (no ink) is printing a light grey. The grey fills the entire printable area of the sheet of paper. That grey does not print though, on the actual photograph....the photo prints fine. I thought it was the printer, but then I fired up CS4 and printed with no problems at all.....then I went back to CS5 and got the problem again.

I'm using all the current drivers etc. for the printer. I'm on a Mac Pro running SnowLeopard 10.6.3. If anyone has any ideas about what this might be, I'm listening!

Thanks

13539 Views 78 Replies Latest reply: Elo Laugesen, Nov 7, 2011 10:50 PM

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1. Was DYP,

May 5, 2010 5:13 PM in reply to cameraguy5

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You will need to use version 2 ICC profiles.

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2. cameraguy5,

May 5, 2010 5:17 PM in reply to cameraguy5

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What are "version 2 ICC profiles"?
How are they different that the one's I have been using?

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3. cameraguy5,

May 5, 2010 6:11 PM in reply to cameraguy5

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Update:
It seems to only do it with certain profiles but not all.

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4. Chris Cox,

May 5, 2010 6:22 PM in reply to cameraguy5

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Correct - this is due to a MacOS ColorSync bug when using ICC version 4 profiles (which are included with the Epson drivers on MacOS 10.6).
To avoid that problem, you need to use ICC version 2 profiles (which were included in the 10.5.x drivers).

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5. Chris Cox,

May 5, 2010 6:22 PM in reply to Chris Cox

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Also, Apple and the printer vendors are still working on fixes to this issue.

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6. cameraguy5,

May 5, 2010 6:59 PM in reply to Chris Cox

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Considering I'm not using just Epson papers and profiles, I guess I'll have to wait to buy the license after the demo expires and see if this gets resolved.
I just tried the Canson Infinity Bayrta Photographique (with their ICC profile) and it too printed gray where it was suppose to be white.
Thanks Chris for your comments....at least now I know that it's not my printer screwing up.
Couldn't they have just left well enough alone, and however it was done in CS4...just transfered that over to CS5?
If it ain't broke, why fix it!
Back to CS4 I guess......too bad, I was really liking CS5.

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7. Chris Cox,

May 5, 2010 7:28 PM in reply to cameraguy5

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CameraGuy - what license?
This has nothing to do with Photoshop. It's an acknowledged bug in MacOS.

The problem showed in Photoshop CS4 as well -- it first appeared (as far as we can tell) with MacOS 10.6.0. But we don't know where the bug is in ColorSync or when exactly it was introduced. So we don't know if it was added in 10.6 or of the newer printer profiles just exposed the bug at that point.

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8. cameraguy5,

May 5, 2010 11:23 PM in reply to Chris Cox

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Chris....I only meant that after the demo expires that I would hold off buying the license until these issue were resolved, for I need to be able to print out of Photoshop with various papers and ICC profiles.
I guess I have been fortunate in that I have had no trouble printing out of CS4 with lot's of Epson and non-Epson papers. So I'm just saying that I will just stay with CS4 until this is resolved. What else can I do.
Thanks for your help in this matter.

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9. Hayo_Baan,

Jun 21, 2010 7:55 AM in reply to cameraguy5

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I have this problem with my HP Pro B9180 as well. Hope Apple solves this soon…

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10. Jeffrey Tranberry,

Jun 22, 2010 12:48 PM in reply to Hayo_Baan

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This problem should be fixed in the 10.6.4 release of Snow Leopard.

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11. Was DYP,

Jun 22, 2010 2:20 PM in reply to Jeffrey Tranberry

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Yes it has been fixed in 10.6.4. Images converted to Version 4 printer profiles now print without the gray.

Doyle

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12. Hayo_Baan,

Jun 23, 2010 2:35 AM in reply to Was DYP

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That's weird, I'm running 10.6.4 and for me it hasn't been fixed. I'm using Photoshop CS5 in combination with an HP Pro B9180 printer and Calumet's Brilliant Glossy paper and profile. Any idea what I can do to fix this?

Thanks,
Hayo

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13. Was DYP,

Jun 23, 2010 3:53 AM in reply to Hayo_Baan

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Yes there is something weird going on.

I just did a quick test again with CS5. When I printed using a Monaco generated V4 profile with perceptual rending intent I am getting no gray but with a ProfileMaker Pro V4 profile and relative colormetric I am getting a very light gray almost blue, but not the darker gray like before.

This needs a lot more testing.

Doyle

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14. Inselfotograf,

Sep 15, 2010 11:52 AM in reply to cameraguy5

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Mac OS 10.6.4 did not do the trick...
I have the same problem with Photoshop CS5 (12.0.1), Mac Os 10.6.4 and Epson stylus Pro 4800.

The light cyan tone shows with every tested paperprofile so far (from hahnemuehle, sihl and my own custom-made profiles from a service provider).

I had my profiles checked from Phil Green from icc.org.
He says that they were fine.

At the moment I have an open case at Epson and here at Adobe.

I hope there is a solution - going back to 10.5.8 is not an option, as my brand new MacPro does not run under 10.5.8 any more....

Michael

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15. Chris Cox,

Sep 15, 2010 3:25 PM in reply to Inselfotograf

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That sounds like the ICC V4 profile bug in MacOS/ColorSync.
Using an older, V2 profile should avoid the problem.

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16. Inselfotograf,

Sep 16, 2010 12:44 AM in reply to Chris Cox

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Specificationversion of the profiles are 2.0.0 and 2.4.0

I am not really familiar with those specifications, as I am not profiling myself.
Among them are up to date profiles from the manufacturers website - hahnemuehle and sihl.
Both companies have discussed the issue and both say the profiles are o.k.
The same does Phil Green.

I could deliver the profiles for further investigation...

The only situation in which the issue does not appear:
1. Setting the printerprofile, Photoshop shall use, to sRGB
2. Setting the printerprofile, Photoshop shall use, to the paper profile, belonging to the media type chosen in the Epson Printer settings.

So something goes wrong in the transition from document profile over the papermedia-profile (embedded in the epson printer-driver) to the custom-paperprofile.

P.S. Absotute Colorimetric shows exactly the same behaviour around the picture.

Am 16.09.2010 um 00:25 schrieb Chris Cox:

That sounds like the ICC V4 profile bug in MacOS/ColorSync.
Using an older, V2 profile should avoid the problem.
>

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17. Chris Cox,

Sep 16, 2010 8:39 AM in reply to Inselfotograf

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The profiles might be ok, by themselves.
But MacOS 10.6 has some bugs in ColorSync that cause white areas to show gray or a color tint when you use version 4 profiles.
The OS and the printer driver use ColorSync, and can run afoul of this OS bug.

Yes, the problem happens when Photoshop hands the data to the OS, and the OS hands it to the printer driver. ColorSync makes a mistake in the conversion (even when there should be no conversion made).

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18. Inselfotograf,

Sep 16, 2010 12:24 PM in reply to Chris Cox

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these are the headers of two of the profiles...
How could I see if they are version 4 profiles?

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19. Tai Lao,

Sep 16, 2010 12:49 PM in reply to Inselfotograf

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Your profiles appear to be V2 (»Spezikikationsversion«), but the preferred CMM (»Bevorzugte CMM«) is set to Apple, which means ColorSync is being invoked. ColorSync (Apple's conversion engine) has been a mess for years. I'm always set to ACE (Adobe Color Engine).

____________
Wo Tai Lao Le
我太老了

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20. Chris Cox,

Sep 16, 2010 1:09 PM in reply to Tai Lao

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The preferred CMM in the profile is ignored.

And yes, they are version 2.

So now I'm not sure why you'd be getting gray, unless the printer has it's own V4 profile getting into the mix.

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21. Tai Lao,

Sep 16, 2010 1:36 PM in reply to Chris Cox

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Chris Cox wrote:

The preferred CMM in the profile is ignored…

That's a good thing—and a very wise feature.

Good to know. Thanks.

____________
Wo Tai Lao Le
我太老了

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22. Inselfotograf,

Sep 23, 2010 6:59 AM in reply to cameraguy5

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Today I had my final call from Epson.
(Before the support-team supplied information from 2004! by mail that was not correct any more.)

Epson refuses to give information about the version of their profiles.
So I can not find out if the version is cousing the problem - together with apples faulty ColourSync-Engine.

So my conclusion is:
At the moment I can not recommend the combination Epson and Snow Leopard.

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23. gskibum-08,

Sep 23, 2010 7:47 AM in reply to cameraguy5

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I have two Epson 4800 printers and don't have this problem. One with MK and the other with PK.

I have a Mac Pro running 10.6.4, latest Epson drivers, and CS5.

I make my own profiles with MonacoProfiler and a DTP 70, and I create them as ICC version 4.

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24. Inselfotograf,

Sep 23, 2010 7:56 AM in reply to gskibum-08

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so this would suggest that the epson are version 4 also...

would you be so kind and post either one of your version-4 profiles.
Just for me to see if the cyan cast around will be printed or not.
Then I could have the version 4 custom-profiles be created for my papers.

Thanks a lot for your help!

Am 23.09.2010 um 16:47 schrieb gskibum-08:

I have two Epson 4800 printers and don't have this problem. One with MK and the other with PK.

I have a Mac Pro running 10.6.4, latest Epson drivers, and CS5.

I make my own profiles with MonacoProfiler and a DTP 70, and I create them as ICC version 4.
>

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25. JimGoshorn,

Sep 23, 2010 8:17 AM in reply to Inselfotograf

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Out of curiosity, I tried the Canson Baryta Photographique profile on some glossy media I have and it did not print gray in the white areas. I checked this by putting a 4x5 image at each end of a 24" wide print. I did however notice the gray when I printed on glossy media using Epson's Premium Glossy profile which is a v 2.4 profile using small images at each end of a 24" print. The big difference here was that I was trying ColorBurst's Overdrive RIP and I was printing to the RIP through CS5 (RIP alone didn't have the issue nor CS5 alone). More interesting is that if I did the same thing but used Lightroom instead of CS5 to the RIP, there was no gray.

This makes me wonder if it is a bit more complex than just saying v4 profiles are the issue.

Mac Pro Nahalem 8 core 2.93, 16gb RAM, OS 10.6.4, 7900, all current firmware and drivers

Jim

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26. Elo Laugesen,

Sep 29, 2010 11:59 AM in reply to cameraguy5

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same thing with epson 3800 also prints a shadow the whole page....

this is the case for both PSE9 and CS5 (pse9 lots of cs5 stuff..)

but not with PSE6

therefore not likely to be epson driver..

using all version 2 profiles... version 4 does not seem to work with generatee by Hueypro....

cheers keep me informed plesse...

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27. Elo Laugesen,

Sep 30, 2010 12:34 AM in reply to cameraguy5

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installed trial version of PSE9 on 10.5.8 (leopard) with same Epson 3800 driver and everything prints and works as expected.

therefore must be a snow leopard issue again.

cheers ..

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28. Elo Laugesen,

Oct 5, 2010 9:10 AM in reply to cameraguy5

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testing.

snow leopard 10.6.4
PSE9 and CS5 both behave the same with all profiles

my own profile from my paper provider does not work properly and prints the gray and the entire page
another profile from hahnemuhl does not work

Epsons own profile for the paper works perfectly
Moab profile works perfectly

PSE6 works perfectly with all profiles

Leopard 10.5.4

everything works fine..

cheers

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29. printerman2010,

Oct 11, 2010 11:31 AM in reply to cameraguy5

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There is a work around for people who must use CS5, apply extra white canvas around your image to totally overlap the paper settings printable area and the grey will not appear. I've sent communications on this issue to both Epson and Xrite (ProfileMaker developers) and still awaiting response. I haven't tried to contact Apple as it would be difficult finding the right people to deal with this (and perhaps harder finding someone who would care )

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30. Elo Laugesen,

Oct 11, 2010 2:07 PM in reply to printerman2010

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Re: the white canvas fix...

will the printer operate properly.....ie I do not want it to print a white border? nor do I want it to move as if it is printing the entire paper.

the printer must just print the small area that contains the image...

I tried several weeks ago to fill the canvas with white out to the edges did not work..

how and what did you do??

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31. printerman2010,

Oct 12, 2010 1:16 AM in reply to Elo Laugesen

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Hi, I have used this method several times without problems. What is the size of the extra canvas and the size of the image? BTW I have an 11880, a 3880 and a HPZ3100 (which doesn't have this problem) and I'm also lucky to have three other Mac systems from PPC 10.4 through to Intel 10.6 and Photoshops 7 through to CS5 as alternatives when I haven't the time to get bogged down with one setup's problems.

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32. Elo Laugesen,

Oct 12, 2010 3:26 AM in reply to printerman2010

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I have set up full back up drive with Leopard 10.5.8 and all my printing is done from there until this issue is resolved..

thanks elo

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33. Elo Laugesen,

Oct 25, 2010 10:05 AM in reply to Elo Laugesen

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are there any of you on this post that are using the US drivers????

on the apple discussion Topic : Epson Stylus 4800 prints cyan cast around picture - latest driver 6.65

they are all eu users.....

I am trying to find the common denominator...

cheers elo

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34. Hayo_Baan,

Oct 26, 2010 9:07 AM in reply to Elo Laugesen

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I am seeing this same problem on an HP B9180 printer so it is not Epson exclusive (Mac 10.6.4).

Regards,
Hayo Baan

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35. Was DYP,

Oct 27, 2010 4:12 PM in reply to Hayo_Baan

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Anybody getting the light cyan/gray in the white areas beside the image that installed the graphics update to 10.4.6?

I did a test using a Profilemaker profile and Relative Colormetric rendering and did get the light cyan/gray like before. The only thing I installed to the OS was the graphics update and security update I think. Something changed this behavior since I posted about this in #13.

Doyle

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36. Elo Laugesen,

Nov 11, 2010 1:26 AM in reply to cameraguy5

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Hi guys.

just installed MACOSX 10.6.5   Combo

no fix for the grey area and the traversing entire sheet.

sorry

did the normal thing

     backed up drive
     ran ONYX (permissions and all)
     then fired up photo

no fix..

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37. Hayo_Baan,

Nov 11, 2010 2:14 AM in reply to cameraguy5

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Hmm, I don't know what fixed it, but the last prints I made on my HP B9180 don't have the very light grey background anymore. Perhaps the latest driver update fixed it?

Hope it is fixed soon for the Epson printers too…

Cheers,
Hayo Baan

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38. Elo Laugesen,

Dec 14, 2010 12:48 PM in reply to cameraguy5

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try profiles Version 2.0 not version 2.4...

seems the only ones on my system working properly are all 2.0

If anyone have a datacolor profile for a 3800 mat ink proflle please can I try it..

elo@paintedpenguin.co.uk

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39. Elo Laugesen,

Dec 16, 2010 7:48 AM in reply to cameraguy5

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Here goes again
Ran a series of tests with Profiles V2.4 and V4 using PSE9 and CS5
all results the same on Leopard no problems
Snow leopard v2.4 went to the edge but no cyan/grey border
Snow leopard V4 went to the edges and around image a cyan/grey border
Snow leopard some other profiles from DATACOLOR/Colourvision   work just fine... as do some V2 profiles
Colours of images similar accross the board
*BUT BUT NEWS FLASH*
downloaded trial version of Adobe lightroom 3.3 all works perfectly both 2.4 and 4.0 profiles
this seems to eliminate epson, canon, apple    and now we look at the Xrite profiles and Adobe products.      any other suggestions/comments out there??????

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