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Gorgoyle9
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Photoshop CS5 - Aplication error - (0xc000001d)

May 3, 2010 5:31 PM

I installed Master Collection CS5 and all aplications starts but Photoshop CS5 got start error:

 

PSCS5 error.png

 

Got Windows 7 and CS4 was running fine. I uninstalled CS4 but nothing changed for better.

 

Help please!

 

All my Admin permissions are full! I'm only user of my PC and set my PC to Admin=User.

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    dec9,
    Community Member
    May 3, 2010 5:36 PM

    Yes, but did you run the software installer as Admin? For some reason PS CS5 has to be installed that way. I don't have the master collection but I assume you can right click on the installer .exe file. This will give the software all the permissions. 0xc are security permission level type hits.

     

    Also turn off any anti-virus software and windows defender if on before install. Keep UAC running.

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    Community Member
    May 3, 2010 5:53 PM

    they have been so manycomplaints about cs5...

    i hope they're fixed!!!

    look at all the problems with it..

    theyre all over the forum!!!

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    Adobe Employee
    May 3, 2010 8:50 PM

    What kind of processer are you running on?

    We've seen this error on older Athlon XP processors (and are trying to track one down to debug it).

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    Community Member
    May 3, 2010 11:26 PM

    i'm having the same error with PS cs5 on windows 7..uninstalling reinstalling and running it as admin didn't help..install it on a diff pc and it worked...i have amd athlon xp processor..so maybe thats the problem...if so would it be a fix for this?

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    Community Member
    May 4, 2010 12:28 AM

    I have the same problem 0xc000001d

    and i have AMD Athlon xp i'm using Windows 7

    have install master and all the apps works exept Photoshop

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    Community Professional
    May 4, 2010 12:33 AM

    i have amd athlon xp processor..so maybe thats the problem...if so would it be a fix for this?

     

    If you haven't already, run a Windows Update and do a search for additional software. There may be one or two AMD-specific patches you need to install. Shouldn't be as critical as in the past, but may still be a good place to start. also consider installing additional stuff as .NET runtimes. Since this replaces certain DLLs on a system level, it often may fix conflicts you are not aware of. Of course also check your hardware via device manager and your BIOS. Random crashes can sometimes be attributed to misconfigured SATA setups or some USB device being wrongly initialized...

     

    Mylenium

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    Community Member
    May 4, 2010 3:29 AM

    i made a mistake..my processor is a amd sempron 3000+....i did windows update..install .NET Framework 3.5 and .NET Framework 4..i check my hardware via device managerput didn't see anything....but in the BIOS what would i be looking for??..i'm still getting the error tho and i also got this

     

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Photoshop.exe
    Application Version: 12.0.0.0
    Application Timestamp: 4bbc56b6
    Fault Module Name: image_runtime.dll
    Fault Module Version: 2.0.0.1
    Fault Module Timestamp: 4bbc5259
    Exception Code: c000001d
    Exception Offset: 00012bf6
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 4c0d
    Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
    Additional Information 3: 4c0d
    Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

     

    kinda weird how all the other cs5 install and run just fine but PS isn't

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    dec9,
    Community Member
    May 4, 2010 6:16 AM

    Try downloading and installing C++ 2008 (if not already installed). Your showing a runtime error and this might fix that.

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    Community Member
    May 4, 2010 6:21 AM

    Similar problem here - I cannot even start Photoshop CS5 because of "application failed to initialize properly xc000001d" error. I had no problems with CS4. My processor is Athlon XP 2400+. I was waiting all the time for this version and it is broken

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    Community Member
    May 4, 2010 3:07 PM

    I have similar problem..

     

    help us to solve it!

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    Community Member
    May 4, 2010 4:59 PM

    One of my older machines a Athlon Xp 3000+ has the same issue.  No splash screen just error reported here.  I have found no work around very weird.

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    Community Member
    May 4, 2010 8:16 PM

    I have an AMD sempron 2600+ and the same issue... installed web collection and all the programs work except Photoshop

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    Adobe Employee
    May 4, 2010 10:12 PM

    Yeah, we're still searching for a processor that old to test it here.  (even AMD is having trouble finding one :-)

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    Community Member
    May 4, 2010 10:30 PM

    hopfully find one soon :)....why does PS work on some AMD sempron but not all??

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    Adobe Employee
    May 4, 2010 10:58 PM

    I don't know.

     

    There was a software/firmware patch that would make the older AMD systems respond that they did have SSE.  If that has been installed, that might make a difference.

     

    Or changes in chip steppings, or....

     

    I really won't know until we get such a system and reproduce the problem here.

    (anyone in the SF Bay area want to volunteer a machine?)

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    Community Member
    May 5, 2010 10:45 AM

    My athlon XP 3000+ says it supports SSE and it seems to be turned on when I used wcpuid.  The chip does not support SSE2 or SSE3.  So what does CS5 look for when booting up? 

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    Adobe Employee
    May 5, 2010 5:46 PM

    CS5 is not *SUPPOSED* to require any of the SSE instruction sets.

    That's why we're looking for an Athlon XP to test, so we can find out which component is causing this.  It could even be code designed to test for the presence of the instructions going bad -- we won't know until we can test it.

    Sadly, I can't just call Dell/HP/Sony or run to Fry's to pick up one of these processors.

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    Community Member
    May 5, 2010 10:25 PM

    Glad I went with my gut and download the trial before buying.

     

    First I uninstalled all things adobe including acrobat (needed a new version anyways) and rebooted.

     

    System

    XP Pro 32bit

    2 x AMD MP 2000+, 3GB ram

     

    CS3 (retail) and CS4 (trial) work just fine on that system.

     

     

    My laptop running PS 64bit works just fine.

    WIndows 7 64bit

    AMD 64 3200 2GB ram

     

     

    The 2xMP is all up-to-date and latest video, bios, mobo, and cpu drivers. I did download the Dreamweaver trial and had no issues running that on this machine.

     

     

    Hope that helps some.

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    Community Member
    May 6, 2010 1:36 PM

    i have amd 2400+ and crashes (0xc000001d) error. T_T

    i running windows xp

    1gb ram

    geforce 6200 agp

     

    Only photoshop has been failed here

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    Adobe Employee
    May 6, 2010 3:10 PM

    Ok, we found one Athlon XP machine, and have reproduced the problem.

    Now we're trying to narrow down the cause.

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    Adobe Employee
    May 6, 2010 4:11 PM

    Hi,

     

    Has anyone hitting this problem tried to launch After Effects CS5 or Premiere Pro CS5?

     

    thx,

    steve

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    Adobe Employee
    May 6, 2010 4:31 PM

    OK, we've narrowed it down to one DLL and are documenting it for that team to investigate.

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    Community Member
    May 6, 2010 9:22 PM

    Chris Cox, Thankyou for getting this nailed down so quickly. Its rare to see a company as large as adobe actually careing.

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    Community Member
    May 7, 2010 3:18 AM

    thanks for staying on this error and trying to get it work'd out for us

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    Adobe Employee
    May 7, 2010 12:40 PM

    Please answer Steve's question if you can.

    The more information we have about this, the faster we can solve the problem.

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    Community Professional
    May 7, 2010 12:55 PM

    Chris Cox wrote:

     

    Please answer Steve's question if you can.

    The more information we have about this, the faster we can solve the problem.

    I thought that this is only happening with Athlon XP. If so then that question is pointless as Athlon XP doesn't do 64bit

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    Adobe Employee
    May 7, 2010 12:58 PM

    Um, yeah, that might explain why we're not seeing the same crashes in those apps.

    Dur, I've been too focussed on Photoshop and haven't even had time to look at AE or PR CS5.

     

    Thanks Zeno.

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    Adobe Employee
    May 7, 2010 1:01 PM

    Thx Zeno,

     

    My bad. :-P

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    Community Member
    May 7, 2010 3:23 PM

    I have the same error 0xc000001d, only with Photoshop CS5.

    Dreamweaver CS5 and Flash CS5 runs perfectly.

    My system:

    Athlon XP 2400+

    1GB ram

    Windows XP SP3

    I´ll be happy with a solution.

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    Community Member
    May 7, 2010 3:58 PM

    My PC use Athlon XP 2.4GHz and I had the same error.

    Are there any solution for that problem?

    Thanks

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    Community Member
    May 7, 2010 4:13 PM

    they still working on the problem

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    Community Member
    May 8, 2010 6:10 AM

    I have the same problem. I have an AMD Athlon XP 3200+ processor, Windows XP with Service Pack 3. I have installed, uninstalled and installed CS5 again and again and still get the 0xc000001d application error message. The program installs, but will not run or open. I have looked forward to this version of Photoshop and now I can't get it to open at all. I am not happy. :-(  Adobe - PLEASE HELP!!!

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    Community Member
    May 8, 2010 6:26 AM

    I have the same issue, AMD Athlon XP 2500+,1 GB Ram.

     

    I run all other applications perfectly, even CS4.

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    Community Member
    May 8, 2010 6:38 AM

    I run CS4 also with no problems.  I have contacted Adobe and NAPP and  the

    techs have been nice and quick to respond, but no one seems to have a 

    solution.  At first I thought it was just me - something I was doing wrong.  But

    I have no problems with any other software from Adobe. I have used Photoshop

    through many versions and I also use Lightroom with no problem. I would

    really  like to be able to use this updated version of Photoshop as soon as

    the problem  is solved. Hopefully Adobe will solve this for us soon.

     

     

     

     

    In a message dated 5/8/2010 8:26:29 A.M. Eastern Daylight Time, 

    forums@adobe.com writes:

     

    I have  the same issue, AMD Athlon XP 2500+,1 GB Ram.

     

    I run all other  applications perfectly, even  CS4.

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    Community Member
    May 8, 2010 7:30 AM

    AMD Athlon XP +1600, not working, same error. Looking for solution.

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    Community Member
    May 8, 2010 8:25 AM

    I´m with the same problem. I tried all the  solutions proposed here but nothing worked

    Here is my System Information:

    Windows 7 32 bits / AMD Sempron 2800+ 2.00GHz / 1GB

    I hope you find a solution.
    Thanks
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    Community Member
    May 8, 2010 8:29 AM

    I'm  using an AMD Sempron 2800 + 2.00GHz and I am having the same problem.

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    Community Member
    May 8, 2010 2:45 PM

    I am having "failed to intialize" problem too.  I tried to install twice. Turned of virus protector during install.

    HP AMD Athlon(tm) XP 2600+

    2.13 GHz, 960MB ram

    home edition, version 2002 SP3

     

    Adobe Captivate CS5 is working. I downloaded that yesterday.

     

    I'm curious, why at the top of this thread, there is a bar that reads possible answer with a yellow star and check mark in star. It does not have a hyperlink to take you to solution text. How/why does the forum note solution or helpful hint?

     

    -Rich, San Diego

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    Community Professional
    May 9, 2010 1:01 AM

    The logic behind it (as far as i can tell anyway) is that when a thread gets any replies the forum software turns the status of the thread to Possibly Answered and stays that way until the OP posts something. If the OP doesn't mark any posts as the answer then the software switches the mode of the thread to Not Answered until somebody replies again when this process is started all over again.

     

    Anyway, there is no fix to this problem just yet as they're still working on one.

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    Community Member
    May 9, 2010 7:17 AM

    Same problem here... Photoshop CS4 works fine, but CS5 shows that 0xc000001d error. No splash screen. Athlon XP 2000+, 1GB RAM, 400GB HD, Video Geforce 6200, Windows XP SP3.

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    Community Member
    May 9, 2010 7:53 AM

    Same here:

     

    AMD Athlon 2600+ (1913 MHz)

    ATI Sapphire X1650 Pro (512MB)

    2 X 1GB RAM

    Windows XP SP3

     

    When i start Photoshop CS5 it gives me the 0xc000001d error twice

     

    As in it gives me the error i click ok and it gives me the error again, then back to normal.

     

    PS: I have confidence in you Adobe team out there, solve it fast.

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    Community Member
    May 9, 2010 12:23 PM

    Hey, I am another AMD Athlon XP user. I have the trial version of Photoshop CS5 and I am getting the 0xc000001d. It is nothing to do with the UAC/Admin controls as I am the full admin on my PC.

     

    I am on Windows 7 Ultimate and CS4 works fine.

     

    If you say it's one .dll then I will remove each .dll one by one and check results (to see if the dialog goes away).

     

    I will post results. The main direct link libraries seem OK. I am really not happy

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    Adobe Employee
    May 9, 2010 1:38 PM

    Yes, but it's a required DLL.

    And you'll get a message about the DLL missing several steps before you'll hit the bad instructions.

     

    We have already isolated the DLL with the problem (and I hope it's just one), and the team responsible is working on a fix.

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    Community Member
    May 9, 2010 2:35 PM

    I'm having the same error here with my Sempron 2400+ and Windows 7.

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    Community Member
    May 9, 2010 5:15 PM

    I am having the same problem
    my pc is sempron 2600 +
    2 gb ram!

    win xp sp3

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