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Oh, Error in FireWorks CS5!

May 1, 2010 5:12 PM

Today i installed FW CS5, i opened two files one by one... and when i closed 2nd file (2nd file tab). I got this error like FW CS4:

 

"An internal error occurred"

"An internal error occurred"

 

what's this? any solution... ????

 
Replies
  • Currently Being Moderated
    May 5, 2010 12:52 PM   in reply to Sag-e-Attar Junaid Atari

    All these errors occured in FW CS5??

    Well, i came up with some problems too.

     

    When opening fireworks, a message comes up saying something about not having the permission for something, because i'm not logged in as administrator, something like that. I don't remember what it said exactly because i have choosen not to appear again (In adittion, this message box appeared to respond only to double click, don't understand why )

    A more serious problem seems to be this: At the welcome screen, the "Open a Recent Item" menu, does not work, except the "open" button.

     

    Sag-e-Attar Junaid Atari wrote:

     

    Today i installed FW CS5, i opened two files one by one... and when i closed 2nd file (2nd file tab). I got this error like FW CS4:

     

    "An internal error occurred"

    "An internal error occurred"

     

    what's this? any solution... ????

    installing fireworks mx might work

     
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    May 5, 2010 1:16 PM   in reply to Panos Zygopoulos

    Just to be clear,i like fireworks, it's a fantastic program, and i'm always excited when a new version comes out, but it looks like adobe does not seem to like it that much. It's a shame because Fireworks is better than Photoshop and Illustrator and should be given more attention.

     
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    May 6, 2010 9:53 PM   in reply to Panos Zygopoulos

    When opening fireworks, a message comes up saying something about not having the permission for something, because i'm not logged in as administrator, something like that.

     

    When you want to run Fireworks, try running as an administrator. Click Start, navigate to a Fireworks icon (I have one pinned to the top, but there's also one in the Adobe folder under All Programs), then right-click the icon and select "Run as administrator."

     

    I don't know if that will help, but that's how you do it.

     
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    May 7, 2010 5:05 AM   in reply to pixlor

    I did that and it runs normally. But, since i choose not to show again, i don't see any difference now. It probably would have worked earlier.

    thanks anyway.

     
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    May 10, 2010 4:37 AM   in reply to Sag-e-Attar Junaid Atari

    I am totally disappointed again! Since first CS I'm constantly getting Not Enough Memory, and Fireworks crash in the middle of the work! And this continues through all versions! I have 8 GB of RAM and still no help. Total SHAME. I was about to buy CS5, but this ridiculous ERROR definitely discouraged me from purchasing.

     

    So sad...

     
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    May 10, 2010 7:46 AM   in reply to daveS_

    Rather than "buy" anything, why don't you just test out the trial?

     

    Jim Babbage

     
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    May 10, 2010 10:53 AM   in reply to Jim_Babbage

    Well Jim, how do you think I would get that error if I wouldn't have try it? Of course I'm testing on tryout version.But I assume there is no diference in the full one...

     
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    May 10, 2010 11:30 AM   in reply to daveS_

    Apologies, Dave. Let's talk details. What is your OS? Are you experiencing this problem with the same file or multiple files? Can you detail the steps you're taking before the error occurs? Did you have any pre release versions installed? What is your hardware configuration?

     
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    May 10, 2010 2:15 PM   in reply to Jim_Babbage

    Ok, no problem . I'm currently runing 64bit Windows 7 on AMD Phenom II X4  2800 MHz, ATI Radeon HD 4850 and 8GB of RAM. But this error occureed even on my portable computer, with Windows Vista, Pentium Core Duo 2,0 GHz, ATI Mobility radeon X1350 and 2 GB RAM. The problem shows always after a longer work with one project file, no matter if there is single or multiple ones. After about an half of hour of work, the main window of Fireworks became gray all over the drawings and in top left corner the "Not enough memory" text appears. If I have luck I can save the file, but in most cases, I lost all data. I've got this error since CS 2 I think. Currently I have installed both, CS4 and CS5 on my computer.

     
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    May 10, 2010 4:38 PM   in reply to daveS_

    Ok thanks. How many history steps are you set to? Any third party extensions installed?

     
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    May 10, 2010 11:48 PM   in reply to Jim_Babbage

    By default, I didn't change it and there is no third party extensions. I took a look, there are 20 maximum undos.

     
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    May 11, 2010 6:48 PM   in reply to daveS_

    So you're at 50 History steps?

     

    Jim Babbage

     

    http://www.peachpit.com/store/product.aspx?isbn=0321562879

     
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    May 21, 2010 3:47 AM   in reply to Sag-e-Attar Junaid Atari

    I finally solve the problem, at least in my case, I erased some files/preferences in C:\Documents and Settings\<user name>\Application Data\Adobe\Fireworks CS5 this is the list: "Fireworks CS5.mch", "Font Map.txt" and the installation language folder (in my case "en_GB").

     

    Cheers!

     
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    May 21, 2010 5:50 AM   in reply to Chess64

    Was this a "trial and error" effort, Chess, or did you get the list elsewhere?

     

    Jim Babbage

     
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    May 21, 2010 2:21 PM   in reply to Jim_Babbage

    I tested Fireworks CS5 heavily for 40+ hours on old computer that has ooold AMD Athlon 3500+ processor with 1 GB of old DDR ram (yes not even DDR2) with old WindowsXP. And in that time I had Dreamweave CS5 opened also so he took a 'bit' of memory also.

    Didn't had not single one 'shutdown', not single one error, nothing everything worked just perfectly.

    On stronger computers it works even better, if anyone has any problems with it now, could be other software issues, they are using something else that could then conflict and crash Fireworks.

    I was really surprised to see FCS5 working so great on those old computers, couldn't belive it.

     
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    May 25, 2010 4:50 PM   in reply to Jim_Babbage

    Yeah, a little "trial and error" effort of 2 hours aprox.

    By the way, the error came after I changed the size of virtual memory.

     

    Cheers!

     
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    Jul 3, 2010 2:15 PM   in reply to Jim_Babbage

    Well, I just figured out what TRIGGERS "An internal error has occurred." to appear: I am able to move my cursor all around Fireworks CS5 on the menus, sidebars, etc, but once I actually move my cursor over the canvas, the error triggers repeatedly. I have Windows 7 x64, an nVidia 9600 graphics card, 4GB of RAM and a dual-core AMD Athlon processor, and I just did a fresh install of CS5 Gold Master Collection. It's really, really annoying when I'm trying to work.

     
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    Jul 5, 2010 3:16 AM   in reply to nickanderegg

    The GMC is not the final release version. You need to deactivate it, uninstall it, use the Adobe cleaner tool to remove anything that remains, and then reinstall the final release version.

     
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    Jul 17, 2010 9:22 AM   in reply to Linda Nicholls

    Internal Error Message with CS5 Fireworks

     

    If you ever find out what causes this internal error occurring please let me know

    because I can not use my CS5 fireworks at all, no matter what I do to try to fix the problemfrom what I found on the forums,fireworks cs5 still will not load its keeps responding on  the load with" A Internal Error has a Occurred" then all function of the fireworks programs stops and I have to use task manager to just shut it down. It was part of the cs5 web premium suite I bought this may for my company, all the other programs works fine, but the fireworks don't load

    I have uninstalled and reinstalled the programs to no avail and I still keep getting this Internal error message. a few times it even blue screened my computer. I tried downloading and updating all my system drivers and everything is up to date.

    I am running a win XP Pro MEDIA EDITION, with a Pen 4 - 2.6 Ghz with Hyper-Threading, 4 megs of ram, a Nvidia Geforce series 8 which is a 1 gig graphic card that has open GL3.0 and GPU 2.0 , so my system should run this programs with easy but it won’t even load.

    forget about trying to contact adobe support about the problem evertime i call them they either hang up on me pass me to someone else until we are disconnected. there is no content in the support portal on this issue that i can find, This thread has been the only resources i have found on this issue and everything sugested on here has not workled.

     

    I have no trouble with the fireworks version of CS4 and the 2004 mx.   thankfully i can still use those programs for my work. but its very frustrating to pay so much for a programs that does not deliever.

     

     

    so if anyone has a answer to this error message please contact me because i would love to use this new version of fireworks. but its nothing more than taking up disk space on my computer and usless to me at this point.

     

     

     
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    Jul 17, 2010 3:45 PM   in reply to Chess64

    I wanna thank chess64 for his version to fix the fireworks internal error message i was getting.

    Your the salution fixed my issue with fireworks "Internal error"  message accept in my case I had to remove the folder named "Engish" along with the others you suggested.

    it totally resolved the issue.

     

    Thank you Chess I owe you a beer: )

     

     

    Sincerely

    Ivy Summers

     
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    Sep 23, 2010 3:39 AM   in reply to Chess64

    for windows 7 users it's here

     

    C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5 where <<username>> is your login username

     

    It is beyond belief that this software cannot run on high end 64 bit machines without this stupid memory management problems in it since CS3.

     

    Abode you are doing yourself no favors not supporting this product properly - someone will be along and will eat your lunch - Can we please just have a maintenance release with no new features just a rock solid platform - thankyou

     
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    Nov 24, 2010 9:58 PM   in reply to Ivy Summers

    I had the same problem and used chess64's solution with support from Ivy Summers and it fixed the problem. Seems like this bug has been around for quite a long time through several FW versions, judging by the google results when I was trying to find a solution. Not good.

     
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    Dec 29, 2010 8:46 PM   in reply to Sag-e-Attar Junaid Atari

    Thank you Chess64 for your help!  This saved my life tonight.

     
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    Jan 18, 2011 5:50 PM   in reply to Sag-e-Attar Junaid Atari

    I know the topic is a bit old but I solve my problem by removing the entire Fireworks CS5 folder. I had the same problem on CS4 which was about a font problem. So, basically, never make the mistake to install a bunch of fonts at the same time. Secound, if you change hardware or system settings, make sure to manually remove or rename Fireworks CS5 folder to avoid problems. The bad thing about it is that you will lost your custom setting such as layout.

     
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    May 18, 2011 8:43 AM   in reply to Chess64

    Chess64 you da man!!!   I had lost all of my panels, tools etc. and was really panicked because I need to finish a project this morning. I did what you said and everything is back!  THANK YOU!!!

     
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    Jul 11, 2012 1:11 PM   in reply to Sag-e-Attar Junaid Atari

    Thank you for your help! I couldn't even use Fireworks CS5 - just opening it gave me the internal error.

     

    To fix, I closed Fireworks and

    1) downloaded the CS5 updater http://www.adobe.com/support/fireworks/downloads_updaters.html

    2) on Windows 7, renamed the two objects in folder C:\Users\[your name]\AppData\Roaming\Adobe\Fireworks CS5\English to add a suffix of OLD to each then re-opened Fireworks.

     

    Object I renamed in C:\Users\[your name]\AppData\Roaming\Adobe\Fireworks CS5\English:

    Fireworks CS5 Panel Prefs.xml     to     Fireworks CS5 Panel PrefsOLD.xml

    Fireworks CS5 Preferences.txt      to     Fireworks CS5 PreferencesOLD.txt

     

    Problem solved!

     
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    Apr 12, 2013 12:03 PM   in reply to leadutton

    Hi...I did this and the updater will not run. Fireworks CS5 also will not run. I try to open it and there is no errors, no intro, no anything as well? It does this with Photoshop and other programs too?

     
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