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bobba1Community Member

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error message starting up Flash CS5 -- appears to be caused by welcome screen

May 10, 2010 11:24 AM

Hello,

I am running windows 7 64-bit, flash player debug (10.1 from labs) and CS5 Master collection.

I staretd noticing an issue today -- Flash Professional CS5 has begun to freeze on opening it. I eventually get the message "a script in this movie is causing flash player to run slowly. if it continues to run, your computer might become unresponsive. Do you want to abort the script?". At this point, I am not running any movies, I am just trying to open flash Pro CS5. When I choose to click "yes" (eg abort the script), then the buttons on the welcome screen do not work. When I click "no" (and do not abort the script) then flash crashes some time in the first 5 minutes of authoring.

I also noticed that if I disable the opening page (check "do not show again") and reopen flash -- then no problem

Any ideas on what is happening - anyone?

Thank you

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kglad,

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May 10, 2010 11:47 AM

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if you're trying to open cs5 pro by clicking a direct link (as opposed to clicking a fla that opens in cs5 by default) and see that message try and get the attention of jdehaan to see if she can help.

if you're clicking on a fla, don't bother her. many can help you.

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bobba1,

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May 10, 2010 3:21 PM

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Thanks for the reply and the idea kglad -- I'm not clicking on a .fla but rather I'm opening from the program itself from the start-up menu.

I'll try Jen DeHaan

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kglad,

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May 10, 2010 3:50 PM

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ouch. that's a serious concern.

at least, you have a work-around but if you lose that, you lose the use of cs5. hopefully ms dehaan will know something about it or, at least, encourage you to file a bug report to see if others have the problem and adobe can pinpoint some issue.

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bobba1,

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May 11, 2010 1:31 PM

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Hello

Just wanted to report back this was a simple issue -- it turned out to be a corrupted configuration file for Flash CS5. I called Adobe tech support and an engineer helped me to do the following. Please remember I am running windows 7 (64 bit), so this is what I did for that OS ...

First I closed flash CS5 pro. Then I navigated as follows ... from the C drive ==> then to the users file ==> then to my user file ==> then to appdata (this is normally hidden, so just unhide files or type appdata as next drill-down in navigation window after your user file) ==> then to Local ==> then to Adobe ==> then to Flash CS5 ==> then to en_US ==> then to configuration. Then I renamed the configuration file (to configurationold)

I restarted flash pro CS5 -- and problem solved.

Thanks kglad and everyone

Bob

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kglad,

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May 11, 2010 2:13 PM

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that's good news.

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lightcapk,

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Jul 26, 2010 11:13 AM

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I'm experiencing the same problem, but the solution didn't work for me. I followed the instructions about renaming the config file. I'm running Creative Suite Design Premium CS5 on Windows XP, SP3.

This error message occurs about 90% of the time. It happens when the welcome screen doesn't pop up immediately, but takes a long time to load.

I don't get an error if I directly open the .fla file I want to work on. This only happens when I open the program from the startup menu.

Thanks in advance.

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nITiNkIlLeRmEeRuT,

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Sep 23, 2010 3:34 AM

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I am facing the same problem.
I renamed the configuration folder, on relaunching Flash CS5 the folder is created again but problem is not fixed.

Hope someone can provide any information.

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