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John Joslin
John Joslin
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Adobe survey crashed my browser

May 14, 2010 11:56 AM

While visiting the forums, a pop-up asked me if I wanted to complete a survey on the Adobe site.


I said yes, but it then requested I enable javascript and immediately froze my browser (Firefox 3.6.3). In fact I had to restart the computer to resume my work in the forums.

3958 Views   46 Replies   Latest reply: Phillip Jones, Jul 9, 2010 10:59 AM
 
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  • Userbak610
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    1. Userbak610,
    May 14, 2010 1:15 PM   in reply to John Joslin
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    I got the same message today when trying to view a thread.

    Picture 1.png

     

    I clicked, "Yes, I'll give feedback" and then it did nothing...just went directly to the thread. I want to give my feedback!?!?!?!

     
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  • Userbak610
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    2. Userbak610,
    May 14, 2010 2:26 PM   in reply to Userbak610
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    AMAZING...AFTER I left the Adobe site, then the survey pops up!

     
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  • adobe-admin
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    3. adobe-admin,
    May 14, 2010 3:26 PM   in reply to Userbak610
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    I believe that is the way it is supposed to work. You are asked if you will take a survey when done with the site, and then it doesn't pop up the survey until you leave the site.

     

    Anyone else having a crash?

     

    John

     
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  • Claudio González
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    4. Claudio González,
    May 14, 2010 7:49 PM   in reply to adobe-admin
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    Sorry, I refused to take it, and (therefore?) I had no problem. You see, to keep on reporting problems that seem to be affecting only me, and receiving no feedback, is a bit discouraging, and I am not feeling very cooperative.

     
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  • Currently Being Moderated
    5. Tai Lao,
    May 14, 2010 9:31 PM   in reply to adobe-admin
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    This is what I get:

     

    AAAAAAdobe_survey_bug.jpg

     

    There are no buttons to click, no way to exit other than by closing the browser window or browser tab.

     

    Firefox 3.0.19 Mac 10.4.11.   Same happens in Firefox 3.6.x.

     

    Just an annoyance.

     
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  • Currently Being Moderated
    6. Tai Lao,
    May 14, 2010 9:34 PM   in reply to Tai Lao
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    FOLLOW UP:

     

    I traced this behavior to AdBlock Plus being enabled.  Disabling it fixes it.

     
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  • Curt Y
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    7. Curt Y,
    May 16, 2010 10:58 AM   in reply to Userbak610
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    I had the same result as Userbac610.  I selected OK and then nothing. Even after exiting ste and revisiting I got no screen to answer questions.

     
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  • Phillip Jones
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    8. Phillip Jones,
    May 16, 2010 11:44 AM   in reply to Curt Y
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    I clicked yes but nothing happened I didn't even get to fill out the survey.

     

    Of course I use email notifications so I don't go through browser and read every post on the forum. I just post the ones I get notification for.

     
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  • Curt Y
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    9. Curt Y,
    May 16, 2010 12:05 PM   in reply to Phillip Jones
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    I found the survey.  You have to close alll your windowos as it is behind them all.

     

    I am using the latest Firefox browser.

     
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  • Bill Hunt
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    10. Bill Hunt,
    May 16, 2010 3:11 PM   in reply to Tai Lao
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    I saw the pop-up query, but was pressed for time, so did not take it.

     

    In my case, I have StopZilla, but also have Allow All Pop-Ups from the Adobe.com sites, so do expect to see those.

     

    Now, I wish I had not been in such a hurry, as I'd like to take the survey today. My bad.

     

    Hunt

     
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  • Phillip Jones
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    11. Phillip Jones,
    May 16, 2010 5:40 PM   in reply to Bill Hunt
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    I would love to take that survey as well. Although a fat lot of good it will do.

     
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  • Curt Y
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    12. Curt Y,
    May 17, 2010 10:17 AM   in reply to Bill Hunt
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    Bill, you may get another chance.  Received the

    survey request yesterday, filled it out and submitted.  Today I got the same notice.  I declined this time.

     

    I have pop-ups blicked.

     
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  • Bill Hunt
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    13. Bill Hunt,
    May 17, 2010 11:25 AM   in reply to Phillip Jones
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    Phillip,

     

    Maybe you are being too harsh here - or maybe you have called it correctly.

     

    Now, in the Premiere Pro forum, Adobe did a series of surveys on CS5, about the time they released the CS4.2 update. Some of these were similar, but on closer reading one could see that they were focusing on some aspects a bit more closely with each one.

     

    Predicated on those surveys, most of the items DID make it into CS5, and part of each survey queried on whether users would want full 64-bit support, even if it meant no 32-bit support. As CS5 is only 64-bit, it would seem that the majority chose that, in lieu of a dual OS program, or a 32-bit app. with limited 64-bit. Only a guess, but I would say that in those cases, Adobe was listening very, very closely.

     

    The above mentioned survey?

     

    Hunt

     
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  • Userbak610
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    14. Userbak610,
    May 17, 2010 11:52 AM   in reply to Bill Hunt
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    It seemed to me that this survey is geared more towards the website and customer service issues, rather then creative suite feedback.

     
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  • Phillip Jones
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    15. Phillip Jones,
    May 17, 2010 12:09 PM   in reply to Userbak610
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    Is there a URL to go to to take the survey?

     
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  • Userbak610
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    16. Userbak610,
    May 17, 2010 12:15 PM   in reply to Phillip Jones
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    I did a google search and found this, dunno if it will work though:

     

    http://help.adobe.com/js/fsrscripts/html/oeFSRInvite.html

     
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  • Phillip Jones
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    17. Phillip Jones,
    May 17, 2010 1:37 PM   in reply to Userbak610
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    Nope it didn't help.

     
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  • Bill Hunt
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    18. Bill Hunt,
    May 17, 2010 3:48 PM   in reply to Userbak610
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    I thought that it was going to work, but Continue (in Chrome) did nothing. Oh well, guess that I missed it.

     

    Thanks,

     

    Hunt

     
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  • dianewarren
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    19. dianewarren,
    May 24, 2010 5:49 PM   in reply to Tai Lao
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    Hi,

    Is compatibilty an issue here? because it states there that you version of firefox os already outdate. please do check on the updates on mozilla firefix.

     
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  • Phillip Jones
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    20. Phillip Jones,
    May 25, 2010 6:55 AM   in reply to dianewarren
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    No . I tried the link given above  in SeaMonkey, FireFox, Camino, Opera, Omniweb, iiCab, Safari make no difference. Just sits thaere like a bump on a log. you can click okay and the close till your hearts content.

     

    Its just a teaser they put up to say they surveyed user of the forums, and got no responses. Typical of Adobe.

     
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  • Userbak610
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    21. Userbak610,
    May 25, 2010 9:33 AM   in reply to John Joslin
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    Yeah I think that link I posted was a waste. I was hoping it would work though (I found it through a google search).

     

    Anyway, I seriously doubt the survey is going to bring forth any changes.

     
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  • Bill Hunt
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    22. Bill Hunt,
    May 25, 2010 9:06 PM   in reply to Userbak610
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    I cannot address this particular survey, but Adobe DOES use others and they will often be reflected in the various products.

     

    Good luck,

     

    Hunt

     
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  • Phillip Jones
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    23. Phillip Jones,
    May 26, 2010 6:04 AM   in reply to Bill Hunt
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    how about it Adobe, post that non-existant survey on your website. So we can fill it out so you will know what we really think of the Jive system for forums. I can think of a few pages of comments I'd like to offer.

     
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  • Userbak610
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    24. Userbak610,
    May 26, 2010 6:39 AM   in reply to Phillip Jones
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    It's so weird how some of you have not gotten this message even once, but I have seen it pop up a dozen times (even though I only filled it out once).

     
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  • Phillip Jones
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    25. Phillip Jones,
    May 26, 2010 7:09 AM   in reply to Userbak610
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    Do you actually remember the URL.

     

    Look it up in you browser History. I'd love to go to it.

     
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  • Bill Hunt
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    26. Bill Hunt,
    May 26, 2010 9:04 AM   in reply to Phillip Jones
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    Phillip,

     

    That might be a survey that Adobe would need to hire a bunch of "sailors," to review, due to the "salty language... " Would not want the poor processors to be faint of heart.

     

    Hunt

     
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  • Bill Hunt
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    27. Bill Hunt,
    May 26, 2010 9:06 AM   in reply to Phillip Jones
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    I am with you. I am just sorry that I was in the middle of a rush Project and just did not have time at that moment. I try to take all Adobe surveys, just to get my impressions and observations back to San Jose.

     

    Hunt

     
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  • Phillip Jones
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    28. Phillip Jones,
    May 26, 2010 9:53 AM   in reply to Bill Hunt
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    No salty language. But they would find in uncertain terms just how awful this Jive forum is and how silly it is to make bug fixes on pre determined schedules. And to ignore others.

     
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  • Userbak610
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    29. Userbak610,
    May 26, 2010 10:40 AM   in reply to Phillip Jones
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    It doesn't show up in Safari under my history, I looked and did not see it.

     
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  • Phillip Jones
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    30. Phillip Jones,
    May 26, 2010 11:41 AM   in reply to Userbak610
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    Thanks for looking.

     
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  • Phillip Jones
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    32. Phillip Jones,
    Jun 1, 2010 12:11 PM   in reply to Userbak610
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    Filled out submitted.

     
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  • Userbak610
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    33. Userbak610,
    Jun 1, 2010 1:50 PM   in reply to Phillip Jones
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    Glad it worked, now everyone can have a chance at submitting their feedback rather than a random few (not that it really matters though).

     
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  • Bill Hunt
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    34. Bill Hunt,
    Jun 1, 2010 8:34 PM   in reply to Userbak610
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    User,

     

    Thanks for that link. All worked perfectly, and I was able to complete the survey on Chrome, with no issues. Now, as soon as I told Adobe that they could contact me, my InBox filled with porno spam - well, that is not true, and I actually hope that they do contact me, so that I can share my perspective with them, regarding the fora.

     

    Again, that link is appreciated,

     

    Hunt

     
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  • Phillip Jones
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    35. Phillip Jones,
    Jun 1, 2010 8:48 PM   in reply to Bill Hunt
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    Heck If they would call me I'd be willing to talk to them personally. Of course they may have to have some cooling savee to put on there ears after hanging up.

     
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  • Bill Hunt
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    36. Bill Hunt,
    Jun 2, 2010 8:42 AM   in reply to Phillip Jones
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    I would welcome the call, and would do my best to keep On-Topic for their survey. After all, the person on the other end of the line would probably be employed by another firm and know zero about the fora, or similar - just doing their job to ask more questions and compile the answers.

     

    I'd try to be a gentleman and also be understanding of their role in things - trust me!

     

    Hunt

     
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  • Phillip Jones
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    37. Phillip Jones,
    Jun 2, 2010 8:55 AM   in reply to Bill Hunt
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    The savee wouldn't be for any salty langiage. but a

    ll the details of what's wrong with the forum software would take so long b

    ecause of the many bugs their ears would simply fall off.

     
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  • Bill Hunt
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    38. Bill Hunt,
    Jun 2, 2010 4:57 PM   in reply to Phillip Jones
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    Make the random line-breaks #1, OK?

     

    I can just imagine the poor caller. After you finish with them, they would look like the popular depictions of extraterrestrials - no ears and their eyes bugging out!

     

    Hunt

     
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  • Phillip Jones
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    39. Phillip Jones,
    Jun 2, 2010 6:58 PM   in reply to Bill Hunt
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    Yes that would be #1

     
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