For the errors reported above, please see if you find any log files named "oobelib.log" or "amt3.log" if you look in your temp folder.

On Win, you can find the temp folder this way:

- open a command window, and type "set" to view the environment variables

- navigate to the folder defined by the envvar named TMP

On Mac, you'll generally find the temp folder here:

/private/tmp/

If you find one (or both) of those log files, zip them up and attach them to this thread. If you have any trouble attaching them, try sending them to me via private forum message instead.

Thanks,

-Chris

Hi r_s_giri,

Are you on Mac or Win?

There's a general troubleshooting matrix by error number on this page:

http://kb2.adobe.com/cps/834/cpsid_83481.html

-Chris

One possible cause of that error is that some core libraries didn't get installed successfully.

Try running this subinstaller on its own, and see if that helps:

C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\install.support\AdobeFlashBuilderPluginSTIWrapperWin\Set-up.e xe

-Chris

Chermayne, have you already tried using the troubleshooting matrix here?

http://kb2.adobe.com/cps/834/cpsid_83481.html

If that doesn't help, please zip up those log files mentioned above, and we'll take a closer look.

-Chris

Hi Bjorn,

Our licensing engineer replied with this info:

"Either there is no pcd.db, or they can't read it, or the data from the installer is not there. Can you ask for the pcd.db file?"

He's asking to look at this particular database file, so if you could zip it up and post it alongside your logs, that would help. You should find that here:

c:\Program Files (x86)\Common Files\Adobe\Adobe PCD\pcd.db

-Chris

Thanks Bjorn - I've forwarded your pcd.db file to our licensing team for diagnosis, and will keep you posted.

-Chris

Hi Bjorn,

Yes, you can use the CS5 Clean tool for removing FB4.

Reading back through this thread, another thing I noticed from your original post is that you're using an educational license. Normally that's fine, but I've seen a few cases where invalid SNs were distributed for Edu, so another thing we could check is whether your FB4 SN is valid. If you send it to me via a private forum message, I can make sure they gave you a good one.

I looked through the latest install logs you posted, and Flash Pro CS5 is reporting a fully successful installation, with nary a warning or error. Perhaps post your latest amt3.log as well, so I can see if it's still failing in the same place, or if it's shifted at all as a result of your changes.

I'm about stumped now, but will run it by the Flash Pro team to see if they've encountered anything like this before.

-Chris

Oh, right. I was confusing Alexandre's original posting with yours - sorry. Since FB4 is still working fine, I won't worry about that.

Looking at the new amt3.log you posted, it's showing the same error with the pcd that you started with. I thought of something we haven't tried though - sometimes Win Virtualization will kick in and interfere, even though we disable it. When that happens, you can wind up with a mismatched shadow copy of the pcd in your virtual store.

Here's how to check that:

See if there's a folder like this in your virtual store:

C:\Users\yourUserName\AppData\Local\VirtualStore\Program Files (x86)\Common Files\Adobe\Adobe PCD

If so, delete that folder, and then try launching Flash Pro CS5 again.

-Chris

I'll ask a colleague on the Flash Pro team to take a look at your logs, to see if any of this looks familiar.

-Chris

No worries - when we find the solution, it will probably be useful for both products.

I just heard back from the licensing team, after further experiments with the pcd.db file you posted last week, and here's what they recommend:

---

"My observation is that the pcd.db shared by the user is corrupt and in a bad state.

1. uninstall FB (de-select the deactivate option as FB is already activated)
2. delete the pcd.db (Not the cache )
3. Re-Install FB and Flash Pro CS5"

My hunch is that the corrupt PCD is what was preventing successful uninstallation too, so it's a bit of a Catch-22.

Since you've already run "Clean All" from the CS5 tool, that should be good enough. You can manually delete the FB4 folder after that, so you'll be ready for a fresh start after removing the PCD.

-Chris