Hi,

I've had this issue with CS4 & CS5. This is the workaround I have used both times.

The down side is (as has been said) some scripts will not work - one that springs to mind is resizing and saving of images.

My system is 2 x NVIDIA GeForce 8600 GT's (512MB) running 4 monitors.

Thanks again for the post!

AWESOME GJWS!!!!!     I have been having exactly the same problem with Windows 7 Professional 64-bit (multiple installs in new New Drive)  and the first program I have installed is the Photoshop CS5 Extended.  I kept getting the same error message every body else is getting.  I have two NVIDIA GeForce 8800 GT with the SLI bridge connected. I disconnected the SLI bridge and tried to update the drivers with no luck.  I think the 8800 might not be 64 bit compatible.  ...     Anyway...

Your solution worked!!!!  I disabled the "ScriptingSupport.8li" file, started Photoshop and it WORKED!!!!!

Thanks!!!!  I trully appreciate it!!!

I'm having the same issue - CS5 x64 and x32 are both crashing as soon as they start-up!

Details:

It was working fine with 4 monitors, using two ATI Radeon HD 5670's (1GB ram).  It started when I replaced one of the old DELL LCD's with a new Viewsonic LED LCD.

Using:

Window7 x64

12 GB RAM

I too had the same problem with Photoshop CS5.  The app opened OK but when I opened a picture (.jpg) or tried to start a new pic I received the dreaded Photoshop has stopped working.

My Application log pointed to an NVidia driver nvoglv64.dll. I downloaded the latest driver. didn't help.

I'm running Windows 7 64bit with 6Gig RAM

I called Adobe support... after avoiding the "lets reinstall the application"  I was coached through starting the application and selecting edit, preferences, performance to get to memory usage. It was set to 63% of my RAM. I was told to move the slider up to 75%. I had to do this with both the 32bit version and the 64bit version.

It is now working fine.

hope this helps someone.

1) Uninstall - video card driver

2) restart your sistem into Safe Mode

3) run  DriverSweeper to get rid of the leftovers

4) reinstall the latest video card driver

Your problem is solved

I had this error on my notebook computer while traveling. Crashed as soon as the main window drew, with or without opening an image to launch (image was not shown). Per event viewer, the faulting module was photoshop.exe itself (64-bit version).  I could use the 32-bit version.

I was able to resolve it by going to my C:\Users\Dave\AppData\Roaming\Adobe\Adobe Photoshop CS5\Adobe Photoshop CS5 Settings (your path will be different unless your username is also 'Dave') and renaming the Workspace Prefs.psp file.

When at home, my notebook is docked, and I suspect that I'd had parts of the workspace on multiple monitors which could be confusing when opening on just one monitor. Shouldn't cause a well-written program to crash, but...

(If anyone from Adobe wants, I could send the old prefs file. Interestingly, it has not created a new one; there is a large Adobe Photoshop X64 CS5 Prefs.psp.)

Faulting application name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e

Faulting module name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e

Exception code: 0xc0000005

Fault offset: 0x000000000099db16

Faulting process id: 0x2284

Faulting application start time: 0x01ccc55e927a07f7

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

Report Id: d9b33811-3151-11e1-a557-f0def14fc68a

Chris, that's not a very convincing response when we're talking about Photoshop crashes that go away when changing Photoshop's memory allocation or trashing a preferences file. Photoshop ought to be able to keep track of its memory; Photoshop ought to be able to deal with its own preference files.

Saying that most of the time it's someone else's fault may be true (edit: and it seems to have been the case for Stormy), but you're not really offering any actionable suggestions here. For example, where is this specifically detailed crash report (and/or how do we enable it) and how do we send it to someone who cares (if there is such a someone)? The "Help" menus just launch a slow-as-molasses version of these forums hobbled by Adobe Air.

Firefox will offer to submit reports automatically (and it dies with more grace). Surely Adobe could do as much if this were such a concern.

Wrong.

STEP 1:

Navigate to C:\Program Files\Adobe\Photoshop CS5.1(64bit)\

Locate the photoshop.exe file.
Right click and select properties. Navigate to the "Security" tab and click "Advanced".

Under the "Effective Permissions" there is a section labled "Group or User name:", click the "Select" button . TYPE IN YOUR WINDOWS 7 USER NAME. Click "OK".

Your user name should now have full ownership permissions.

STEP 2:

Navigate to C:\Program Files\Adobe\Photoshop CS5.1(64bit)\Plug-ins\Extentions\

Locate the "ScriptingSupport.8li" file.
Right click and select properties. Navigate to the "Security" tab and click "Advanced".

Under the "Effective Permissions" there is a section labled "Group or User name:", click the "Select" button . TYPE IN YOUR WINDOWS 7 USER NAME. Click "OK".

Your user name should now have full ownership permissions.

STEP 3:

Hold:

CTRL + ALT + SHIFT ----> Click on the Photoshop 64-bit icon (the .exe, you can click it anywhere, start menu, task bar, it doesn't matter)

You must be holding all three buttons down on the keyboard (ctrl, alt, shift) while you click on the icon.

Photoshop will ask you "Delete the Photoshop Settings File?".

Click Yes.

Open Photoshop

Cheers,

Gorkha

PS: I have had to reset the photoshop settings file a couple of times, now it seems to work consistently.

This is for everyone having a problem in Windows Vista or newer (Windows XP people, you're on your own to find how to look in the event logs):

1.  Click your Start button and type view events into the search box.

2.  When View event logs comes up, click it.

3.  Navigate into your Windows Logs > Application event log.

4.  Scroll through your logged events looking for a red Error entries, and click on each one.

5.  If the Faulting application is Photoshop, list the Faulting module information here.

6.  It's also a good idea to list your Operating System, Photoshop version, whether 32 or 64 bit (as, for example, andy5g has done), and what video card you have.

This will get you off to a good start on getting direct help for your problem.

I'll go one better, if you want to try to get a start on correcting problems yourself:

It's virtually always a good idea to check to see if you have the latest application updates, operating system updates, and driver updates (especially display driver updates).

-Noel

I'm having pretty much the same problem.  When I try to launch InDesign CS5.5 I receive the error message from Windows:  Adobe InDesign CS5.5 has stopped working.

I have the Creative Suite 5.5 Design Premium Student and Teacher Edition, running on Windows 7 Home Edition Premium 64 bit

I have tried opening InDesign directly and get the error message, and I've tried opening from a document and get the same message.

Recently I had to move to a new computer, as my old hard-drive boot died on the old one, so I was not able to uninstall Creative Suite 5.5 from the old computer.  However, the rest of the Suite works fine, just not InDesign.

Is there some help with this issue? Please?

Sorry I probably should have put this in it's own forum question as I'm referring to InDesign and not Photoshop.

Has anything been done about the ScriptingSupport.8li file?

I was having an issue with the window arrangement menu being blank and when I tried renaming the file with a ~ it worked perfectly fine. However all of the extra scripts in both Photoshop and Bridge no longer work (such as the Tools > Photoshop > Load files into Photoshop Layers script and the Photomerge script). I went back and reverted the file name and the scripts work now but my window arrangement menu does not. I have no extra plugins other than what it shipped with. The following screens shots are the two options Adobe has left me with...

No OnOne plugins taht I know of, I am not a  plugin type of person when it comes to Photoshop. The contents of my Extensions folder:

- FastCore.8BX

- MMXCore.8BX

- MultiProcessor Support.8BX

- ScriptingSupport.8li

If any of these are not standard then I have no explanation for you other than I used to be on an XP machine with CS1, then used the Live Upgrade option to Windows 7 and Installed CS4. As far back as the release of CS4 I noticed right away that menu was blank but I had no idea what it was or why it was blank and never bothered with it until a week ago when I started taking Lynda.com courses and saw how useful my missing menu really was.

I removed everything but ScriptingSupport.8li and the menu still appears blank. Then I Quit, remove it and Open PS and the menu works fine.

Thanks for the tip, online forums are not my preferred method of product support.

Out of curiosity what display driver version are you running?  For your hardware I believe the latest release is Catalyst 12.6 (available on the AMD website), which seems to work pretty well with Photoshop.

-Noel