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Currently Being Moderated

Flash Install Problems of Course

May 23, 2010 7:58 PM

Ok, where to start. I used to have flash player then all of a sudden it dissapeared. Ive been researching these forum in order to try and correctly install. The following post caught my attention

No Success Installing Flash player on IE8, XP sp3, 32 bit, security off.

 

The folowing link explained exactly what has been happening on my system

 

http://kb2.adobe.com/cps/494/cpsid_49419.html

 

I was about to attempt this in order to finally get flash back. Only I couldn't continue, it states both programs need to be saved in the folowing directory

 

C:\Program Files\Windows Resource Kits\Tools

 

Only problem is I dont have Windows Resource Kits/Tools file, so I didnt continue.

 

I have IE8

Vista

32 bit

MSE

empty Macromed file

no Flash files at all

no DLM

no get atlcom Class add on

 

How can I use the above method without that file, or should I try another solution

 
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    May 23, 2010 8:10 PM   in reply to mcadan

    Hi, well maybe you don't have to do that. Are you the Administrator and using that account? If you read that thread that you referred to, you know I ask a lot of questions. But I have a reason for everyone of them.

     

    Unless you know that is your problem, I would try to find out what is wrong. That link is a "maybe" in my opinion, and contains a lot of "IFS", no guarantees.

     

    Thanks for the info that you provided. Thank goodness no DLM/getplus, etc.:-)

     

    Before you installed MSE, what Anti-Virus did you have and did it contain a Firewall? Was it McAfee or Norton?

     

    Do you use any other browser(s)?

     

    Have you installed any prerelease or beta or any version of Flash Player older than the one you were using when it"disappeared?"

     

    Using adblock or have any pop up blocker software installed?

     

    Was anything going on when this FP disappeared, any error messages, etc?

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    May 23, 2010 8:52 PM   in reply to mcadan

    Hi mcadan,

     

    Ok, thanks. Because Norton is so invasive that even with a trial version, just removing it from Add/Remove would not remove it from the many files it installed itself in. Following is the Norton Removal Tool, which you can download and SAVE to your Desktop.

     

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162 039

     

    I would close all browsers and RUN it and when it is finished, Reboot (restart) your computer.

     

    Did the Install of MSE have anything to do with FP suddenly stop working? Any Windows or IE update about that time?

     

    Let's put the "symptoms" on the back burner for a bit.

     

    Your last sentence, the word "cure", what is that?, Perhaps a typo.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 23, 2010 9:38 PM   in reply to mcadan

    Glad you got rid of Norton. I think since you don't have any files in the Flash folder, you may want to Install.

     

    Are you the Administrator and using that account?

     

    I may add to this post later and you can check it Monday.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 23, 2010 11:51 PM   in reply to mcadan

    mcadan wrote:

     

    everytime I restart windows the following pops up in a dialogue box "There appears to be an error with your installation., Please reinstall the applicatioin." Its says in the top left corner FileCure.

     

    Did you install that software 'FileCure' at any time, or did it come preinstalled on your computer?  Can you find it under Add/Remove Programs?

     

    Most likely you have some leftover of that in your startup list.  Use MSCONFIG or Startup Inspector to remove it from the startup items.

     

    That should fix the pop-up you are getting during Windows startup.  However, I don't think it has anything to do with your Flash Player problem.

     
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  • Currently Being Moderated
    May 24, 2010 7:59 AM   in reply to mcadan

    Hi mcadan, It has been my experience that when 2 or more helpers are involved in a thread and going in different directions, it gets confusing. Since Pat has started to help you now, I am moving on.

     

    Hope you get your problems solved soon.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 10:42 AM   in reply to mcadan

    Hi mcadan, I know you want to try the SubInACL that was suggested on another thread. If you knew that was your problem and it was a sure thing, then that would be a cure all for everyone that is having a Flash Player issue. I don't know how one determines that they have "A damaged Windows system registry or incorrect registry permissions settings may prevent you from installing Flash Player" The symptoms listed are given for many other reasons as well.

     

     

    My suggestion would be to Uninstall/Install Flash Player correctly first and if that is not successful, then try the SubInACL.

     

    You should be able to Delete the ParetoLogic File Cure from your Program files, empty your recycle bin and Reboot.

     

     

    Let me know what you would like to do.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 11:52 AM   in reply to mcadan

    Hi mcadan, glad you got rid of the file cure. Funny how things get installed and you don't know from where:-) On the beta, had you installed it, the file would be in the Flash folder. Or would have been. Since you removed Flash Player et al,

    there isn't anything in the Flash folder now, right?

     

    Since you removed Flash Player with that Removal Tool, you tried to Install again with the offline Installer. Please check your Flash folder to see if any files were installed.

     

    You are using the Administrator account, right?

     

    You may want to also check in Add/Remove or Programs & Features and post back what Java versions are installed.

     

    On that SubInACL, I'll need to check. I did read some on MS about it. They also have info on a Vista System File Checker Tool.

     

    When you try to Install, there may be something that is overlooked and the ActiveX Control is more difficult since you need Administrator permission to write to the Windows Registry and Install an ActiveX Control. So there are certain actions that the user must take to work around those. Perhaps you weren't aware of them or just overlooked them.

     

    I can post the procedure and you can follow them whenever it is convenient for you.

     

    Thanks,

     

    eidnolb

     

    Message was edited by: eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 12:59 PM   in reply to mcadan

    Hi mcadan, thanks for the info. You can try this procedure and then if that is not successful, perhaps those that suggest the SubInACL can answer your questions on that.

     

    Download the Uninstaller to your Desktop:

     

    http://kb2.adobe.com/cps/141/tn_14157.html

     

    Download the FP Installer for IE to your Desktop:

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

     

    You may want to print out a copy of the Uninstaller instructions to refer to, especially at the NOTE on IE at the bottom.

     

    Make sure your Security for the Internet Zone is set to Medium.( Tools>Internet Options>Security Tab)

    Go to Tools>Internet Options, delete cookies, delete files, including offline content, ok.

     

    Disconnect from the Internet, Disable the Real-Time Protection in MSE. Make sure any applications that use Flash are disabled such as messenger, etc. Check the system tray carefully for any.

     

     

    Close all browsers as you only want to be looking at your Desktop. RUN the Uninstaller and when finished, Restart your computer. When it is fully restarted, then Restart again. Stay disconnected from the Internet, now check your Flash folder to make sure that NO files are there. If any files are there, RUN the Uninstaller again and Reboot.

    Now RUN the Installer from your Desktop. When finished, Restart Once.

     

    Enable your Real-Time Protection in MSE, and connect back to the Internet.

     

    Go to this test site: http://kb2.adobe.com/cps/155/tn_15507.html

     

    After that, check your Flash folder for the IE Flash files. Then check the manage add ons (ALL add ons) for the Shockwave Flash Object...ActiveX Control...Flash10e.ocx (which is version 10.0.45.2) and make sure it is Enabled.

     

    Hope this goes well for you.

     

    Thanks,

     

    eidnolb

     

    Message was edited by: eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 1:18 PM   in reply to mcadan

    Hi, on MSE, just open from the system tray icon, click on Settings. On the left click on Real-Time Protection. Then UNtick the checkmark & click on Save changes.

     

    On disconnecting, I just disconnect the ethernet & power supply plugins from the modem. I do that at night also instead of shutting down the computer.

     

    Thanks mcadan.

     

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 3:22 PM   in reply to mcadan

    Hi mcadan, Well I am sorry about that. What a puzzle. Was that 19611 the troubleshooting guide?  Perhaps a Registry Cleaner etc has caused a problem previously. I know a lot of people use them and there are pros and cons on that.

     

    Could you tell when the error occurred? I usually watch my install window.

     

    Since you are using IE8, Microsoft had a toll free support number for problems. If you would like that number, I can post it for you.

     

    Thank you for trying. I came across some info on that SubInACL & will post it. It may be helpful to just read what others did.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 3:37 PM   in reply to mcadan

    Hi, here is that thread:

     

    http://forums.adobe.com/thread/461168

     

    Also this is the site that has the number if you would ever need it.

     

    http://www.microsoft.com/windows/internet-explorer/support/call-us.asp x

     

     

     

    I hope we can find out what the problem is. There has to be an answer:-) We just haven't found it yet!

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 5:15 PM   in reply to mcadan

    Hi, Ok, put your thinking cap on. I keep remembering you said FP "suddenly disappeared" Can you try to pinpoint an approximate date when you installed MSE? An IE security update from Windows? Did you add a Vista Service Pack, perhaps SP2? Any of those could have upset the apple cart. But something is preventing the Install. You installed FP before, so what has changed? Did you upgrade to IE8 near this time?

     

    Had you ever used the DLM before? I know you said you don't have it now, but have you ever used it? Go to Tools>Internet Options, click on Settings, then click on View Objects. Any mention of a gp.ocx or a gp.inf?

     

     

    When you installed MSE, did you have Windows Defender and if so did you Uninstall that? Did you at one time have the Windows Live One Care?

     

    I think if we can't find this cause, I would call MS. Let me check and see what their email support is about. I know on Security Issues there is no charge or upgrades or IE8.

     

     

    Take a break if you like.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 5:57 PM   in reply to mcadan

    Hi, well that info helps. MSE would have turned off Windows Defender if it was there. I read about all of what to do, since I installed MSE also. I had about 3 years ago the Windows Live One Care. Well about 2 months ago I read that when you Uninstall it you must run the clean up utility. So I took a look at my files and sure enough many Live One Care files were there. So I ran the utility and it knocked out my  MSE and took something out of my Flash Player!! So I had to Uninstall both and Re-Install both MSE & Flash Player. So yes I know things can go beserk:-)

     

    Some new PC's do have FP installed, and I think that is a plus. I think the Service Pack would have been the culprit. I run XP and updated to SP3. It didn't cause a problem like that utility did though. I think you meant SP2 for Vista, SP3 is for XP.

     

    Thanks for checking in View Objects, one less thing that it could be.

     

    I would call MS tomorrow after you take a break. They will be able to find out what the problem is and what caused it.

     

     

    Talk to you later.

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 6:40 PM   in reply to mcadan

    Hey, you are bound and determined to get some version working LOL Well without checking that version RC5?, I would say there may be an ActiveX Control for your IE add ons. I know the other RC's did. Go back to the site where you installed it and see if there is an additional plug-in or add on. I'll check too.

     

     

    Be back!

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 6:53 PM   in reply to eidnolb

    Hi, it appears that you should already have the add on installed. Check and see. This 10.1.53.55 seems different. Did you remember to Reboot after Installing?

     

    I can't remember which RC that had an add'l, hard to keep up. This is #5.

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 8:02 PM   in reply to mcadan

    Hi, My ISP is acting up, having a hit & miss connection for about the last hour or so.

     

    Well, so now it's installed with the add on and what? What site are you getting the message from? I was reading some of the RC5 info, but didn't get to finish due to my connection. I'm going to power cycle and see if that helps.

     

    I think most of the sites are looking for the 10.0.45.2, however some users are swearing by the beta version and it appears to be working. Will be back in a few minutes.

     

     

    eidnolb

     
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  • Currently Being Moderated
    May 24, 2010 9:07 PM   in reply to mcadan

    I haven't encountered this problem yet. Maybe beause I am using firefox.. What's difference between the two web browser?

     
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  • Currently Being Moderated
    May 25, 2010 7:44 AM   in reply to mcadan

    Hi mcadan, the Adobe Forums have been down for 10.5 hours in my part of the Country, so just able to get in.

     

     

     

    Will post back in a bit. I am way behind in everything right now.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 25, 2010 6:30 PM   in reply to mcadan

    Hi mcadan, Now the version you installed, was it not the prerelease RC5? I think this link has the Uninstaller info listed

    right below the "Debugger Builds" title. Uninstallers. Check that.

     

    http://labs.adobe.com/downloads/flashplayer10.html

     

    Have you already downloaded that to your Desktop?

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    May 25, 2010 6:59 PM   in reply to mcadan
     
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