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Space Bar Hand Move & CMD-Space Zoom Not Working—CS5

May 15, 2010 10:02 PM

Today, all of a sudden, two of my most used functions—holding down the space bar to move the image around and holding down CMD-space bar to zoom—just up and quit on me (I do like the "Scrubby" but it took a little getting used to. It's very touch screen-esque).

 

I did all of the normal trouble shooting such as deleting the prefs, relaunching, restarting, etc. Nothing. The functions work fine in the other CS5 programs.

 

Anybody else come across this? I checked through all of the prefs thinking that perhaps I accidentally changed something but I couldn't find anything. If all else fails, I'll do an uninstall/reinstall but only as a last resort.

 

I did notice that Adobe finally fixed the Distort (in Full Screen Mode) bug that was killing me in CS4.

 

Thanks for any help.

 
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    May 15, 2010 10:09 PM   in reply to rudy713

    Check the OS shortcuts in System Preferences, especially the keyboard->Keyboard Shortcut settings, and Universal Access.  The modifier spacebar keys are frequently used to change localized keyboard settings.

     
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    May 16, 2010 12:36 AM   in reply to rudy713

    No, because Apple has some per-application settings.

     
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    May 19, 2010 8:38 AM   in reply to rudy713

    System prefs > spotlight. Turn off the shortcuts.

     

    Screen shot 2010-05-19 at 10.37.24 AM.png

     
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    May 21, 2010 10:07 AM   in reply to rudy713

    I'm having the same issue, but I found that it occurs when I open an image from Bridge CS4/CS5. It works again when I reboot my computer. It doesn't happen on Photosho CS4.  There's some bug between Bridge and Photoshop CS5. Anyone else having the same problem?

     
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    May 27, 2010 12:23 AM   in reply to rudy713

    Im having the same problem, fine in Flash CS5 just PS is causing the problem..

     

    Snow Leopard

    CS5 Design Premium

    Ironically I have Lucky beer in the fridge.

     

    Of all the shortcuts I use, this is by far the most frequently used.

     

    Be very interested in the fix for this..

     
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    May 27, 2010 5:33 AM   in reply to 101Phil

    We're trying to track this down. Next time it happens to you, please do the following to help us debug:

     

    1. Take a screen shot of your entire Photoshop workspace (so we can see what panels are showing when this happens)

    2. Take a screen shot of Activity Monitor (so we can see every other program and process that is running) (Applications>Utilities>Activity Monitor)

    3. Then quit each other application that is running one by one and check see if the problem goes away after quitting each app

    4. If you quit all other applications and it still occurs, try resetting your workspace WIndow>Workspace>Essentials and then select Window>Workspace>Reset Essentials

     

    Thanks.

     
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    May 27, 2010 2:32 PM   in reply to Jeffrey Tranberry

    Hi Jeffrey,

     

    Thanks for responding.

     

    Please  find screenshots attached..

     

    I was able to use the hand  after I closed Dreamweaver and also after I restarted Dreamweaver.

     

    Regards,

     

    Phil

     

    Screen shot 2010-05-28 at 7.13.51 AM.png

    Screen shot 2010-05-28 at 7.13.24 AM.png

     
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  • Currently Being Moderated
    May 27, 2010 2:56 PM   in reply to 101Phil

    Phil this helps. I'll start digging in more. The more people that post similar tests/results will let us figure it out. I've also heard people say that quitting their browser also gives the keys back to PS. The more data points we have the better.

     
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    May 27, 2010 7:41 PM   in reply to rudy713

    Thanks Rudy.

     
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    Jun 2, 2010 10:04 AM   in reply to Jeffrey Tranberry

    I just started using CS5 today and ran into the same issue. Every CS5 program I have open is all of a sudden disabled in terms of being able to use the space bar / cmd / option keys to get the hand tool, and magnification tool.

     

    It happened in Photoshop and Illustrator simultaneously.

     

    I have gone through this thread and disabled spotlight shortcuts and other keyboard modifiers used by os x by default and it is still broken. I restarted both Photoshop and Illustrator and it still does not work.

     

    I am going to attempt re-booting my machine but if this is going to be the norm it is going to seriously impact my workflow since those are keyboard commands I use all the time.

     
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    Jun 2, 2010 10:11 AM   in reply to Jeffrey Tranberry

    Rebooting my mac brought back the keyboard commands in Photoshop and Illustrator. I will post more information if that issue happens again and see if I can find a pattern or a situation that will cause it to happen.

     
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    Jun 2, 2010 8:09 PM   in reply to DrunkCyclist

    Thanks DrunkCyclist. Be sure to try my debugging steps above ( http://forums.adobe.com/message/2846310#2846310 ) to see if there is another process that is conflicting.

     
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    Jun 3, 2010 1:07 AM   in reply to Jeffrey Tranberry

    I've had the same problem and i can confirm that quitting the webbrowser brings back the hand-tool in Photoshop. Adobe - I hope this information helps you to fix this bug quick. I also hope for an Photoshop-Update that fixes the "slow scrolling" problem (off topic).

     

    Apart from that Photoshop CS5 seems to run smoother and faster on my MacBook Pro than CS4 did, seems you guys did a good job! =)

     
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    Jun 3, 2010 8:38 AM   in reply to Matthias Rendl

    Matthias,

     

    It helps. We haven't reproduced the problem in house for the Hand/Spacebar issue but we have some good clues.

     

    Which Web Browser do you use? Do you remember what content/URLs were active/visible? What version of Flash Player do you have?

     

    Slow scrolling - Yes, we're aware of the issue. I was looking at a fix for it yesterday. Which mouse (brand/model) do you use?

     
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    Jun 3, 2010 9:37 AM   in reply to Jeffrey Tranberry

    Jeffrey -

     

    I use Firefox 3.6.3. I don't remember all the websites that were visible, but I think I had www.spiegel.de as a tab open and in another tab i was logged into an account of http://basecamphq.com/. is it possible, that there is a conflict, when a javascript/JQuery/lightbox on a website responds to keyboard-commands?

     

    my flash player is version 10,1,52,15

     

    and the scrolling problem appears with this new "apple magic mouse" as well as with the old "mighty mouse" (wired version)

     
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  • Currently Being Moderated
    Jun 3, 2010 12:15 PM   in reply to Jeffrey Tranberry

    I haven't had the problem come back since I rebooted yesterday. I see that other people replied to the thread but I haven't been able to reproduce the issue since.

     
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  • Currently Being Moderated
    Jun 4, 2010 7:29 AM   in reply to rudy713

    Hi guys,

     

    I've just had the same problem in InDesign CS4 - you don't realise how much you use this command until it stops working!! First time it's happened to me since installing the CS4 suite some 3 months ago.

     

    Anyway, having read the thread, I did what Jeffrey Tranberry suggested and quit my web browser, which fixed the problem straight away (was running Firefox 3.6.3 if that's of any help).

     

    Cheers

     
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  • Currently Being Moderated
    Jun 4, 2010 9:03 AM   in reply to rudy713

    I haven't got Hulu loaded on my Mac, so that's definitely not the culprit in my case.

     

    Either way, it's damn annoying. Hasn't happened again to me since relaunching Firefox however, and, as I said in my earlier message, it had never happened before - and I use Firefox on a daily basis at work... so it may have actually just been a coincidence that it started working again then.

     

    I'll follow this thread with interest...

     
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    Jun 7, 2010 7:43 AM   in reply to rudy713

    For me the shortcuts for pan and zoom stop working when i open firefox and log into my gmail account. As soon as i quit firefox they come back again.

    It's quite annoying because i check my mail very often.

     
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    Jun 8, 2010 9:13 AM   in reply to georgespataru

    Can those who are seeing this bug also include the Flash Player version you're running?

     

    You can find it by going to this site:

     

    http://www.adobe.com/software/flash/about/

     
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    Jun 8, 2010 9:16 AM   in reply to barry young

    I have version 10,0,42,34 installed.

     
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    Jun 8, 2010 9:43 AM   in reply to georgespataru

    Thanks. And just for good measure, what version of Firefox are people using?

     
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  • Currently Being Moderated
    Jun 8, 2010 10:17 AM   in reply to rudy713

    I can reproduce this with Hulu Desktop. We'll be able to take it from here. Thanks for the info.

     

    Barry

     
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    Jun 8, 2010 3:34 PM   in reply to barry young

    For me its not HULU - I don't have it installed.

     

    For me, Since I quite Dreamweaver and discovered that solved the problem. I have had PS and DW open at the same time and was working with it last night, Space Bar Hand worked perfectly.

     

    I put the Mac to sleep last night, woke this morning. Woke it up and PS hand space not working anymore. Saw this update about Firefox (3.6.3), so I quite Firefox to test that and didn't make a difference, I closed Dreamweaver and it works fine again.

     

    Thought Im on to something here - restart Dreamweaver though it still works.

     
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    Jun 8, 2010 3:47 PM   in reply to 101Phil

    At this point, i suspect it's related to Flash (as others have pointed out). Hulu desktop is an AIR app running the flash player. Dreamweaver probably runs some form of flash when loaded, triggering the same bug. Using the Hulu desktop gives us a reproducible case, so we can have a developer look at it and figure out what's going on. Thanks.

     
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  • Currently Being Moderated
    Jun 9, 2010 12:55 AM   in reply to barry young

    Just for the record: I use Firefox 3.6.3 and Flash Player 10,1,52,1 and I don't have Hulu installed

     
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    Jun 9, 2010 6:33 AM   in reply to rudy713

    I use Firefox 3.6.3. after restart firefox, space bar is working

     
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    Jun 9, 2010 10:20 AM   in reply to rudy713

    yep it's definitely a Firefox thing. My spacebar wasn't working in ID CS5 all of a sudden. Closed Firefox (without even restarting ID) and it's working again fine. I'll let everyone know when it' stops working and will take a screenshot of the Firefox windows open. I'm in Firefox v 3.6.3 and OS X v 10.6.3

     
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    Jun 9, 2010 10:20 AM   in reply to rudy713

    This happened to me again today in Photoshop, (only the 2nd time its happened to me). I had Flash and Photoshop open at the same time, but no Firefox or any other apps at the time it happened.

     

    Not only did the spacebar tool stop working, after clicking around a few times in Photoshop, the program just froze up and I had to force-quit and restart Photoshop, at which time the keyboard commands came back.

     

    Don't know if it is the same issue, but I was locked out of the keyboard commands before Photoshop finally choked completely.

     
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