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Background PDF export Help

May 28, 2010 9:26 AM

I recently installed InDesign CS5 on my 27" iMac i5 and I'm having a problem with exporting files to PDF in the background.  I know that in CS5, pdf export is now done in the background.  Not all the time, but on many occasions when I export to PDF in the background the process freezes.  I check the background tasks manager and the process is stalled, it just sits there with 0% progress and actually freezes all background exporting functions to the point where  when I want to close the document I get an error that says" background tasks in progress can not close document".  Then I have to force quit ID to get rid of the error.  Any help?

 
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  • Currently Being Moderated
    May 28, 2010 2:59 PM   in reply to webheads1835

    Wish I could help, but all I can say is I've been a victim, too. Seems to happen if you make changes to the same doc while it is trying to export, at least for me...

     
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    Jun 4, 2010 1:53 PM   in reply to webheads1835

    I'm having the same issues!

     

    I have problems exporting to PDF more than 50% + of the time and that happens no matter if I'm printing from a book export or from the file/export. The background task shows the 0% and won't let me close. I've talked to technical support and after an hour nothing was resolved so I came here. The tech support guy tried to tell me the features in CS5 were more intensive and that's why it's having problems processing.  I'm still feeling frustrated from the call because of the communication problems with the foriegn tech.

     
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    Jun 4, 2010 2:21 PM   in reply to webheads1835

    Sadly, it is problem for Windows users, too.


     
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    Jun 4, 2010 3:44 PM   in reply to Peter Spier

    Trying to Export a one page .indd into a .pdf and then into an email.

     

    but the font continuously keeps getting altered.

     

    Any ideas???

     

    Thanks

     
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    Jun 4, 2010 3:51 PM   in reply to webheads1835

    Yes Steve, I'm on a Mac. It's a brand new 27" iMac with duo core processors 3.06 GHz and 8 GB RAM.

     

    Like you, I export PDFs regularly and this has slowed my production time way down.

     

    Someone wrote that if you only use the PDF presets, it works just fine -- I tried that and it didn't work  : (

     

    I can't help but feel that if there was a way to turn off background printing, we wouldn't be having this issue.

     

    Also like you, I'm not a racist. It's just that so much time is spent repeating yourself or having them repeat what they said that it just gets down right frustrating.

     
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  • Currently Being Moderated
    Jun 4, 2010 3:52 PM   in reply to webheads1835

    InDesign will notify you if you try to embed a non-embeddable font, but perhaps this has been forcibly ignored by telling it "Don't tell me this anymore" on an earlier occasion.

     

    A good check is to open the PDF with Acrobat, and select the Fonts tab in the Description dialog. This tells you right away which fonts are embedded and which are not.

     
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    Jun 4, 2010 3:54 PM   in reply to RealEstateErica

    Did you preflight before you tried to export. Sometimes that will catch the font issue.

     
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    Jun 4, 2010 4:03 PM   in reply to webheads1835

    webheads1835 wrote:

     

    .... Do you have CS4?

     


    I have CS4 but unfortnately it will no longer open the files because they have been updated once I worked on them in CS5.

     
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    Jun 4, 2010 4:21 PM   in reply to webheads1835

    It says I have overset text...

     

    How do I alter this?

     
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    Jun 4, 2010 4:46 PM   in reply to designerBeans

    I did preflight. but it says my text is overset any idea of what this means?

     
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    Jun 4, 2010 5:03 PM   in reply to RealEstateErica

    Overset text means there is more test in the story that fits in the frame. It's often as simple as an extra carriage return at the end of the story leaving an empty paragraph. Put your cursor in the story and press Cmd (Ctrl) + Y to open the story editor and see what is not visible. Edit, or resize the frame.

     
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  • Currently Being Moderated
    Jun 5, 2010 1:21 AM   in reply to webheads1835

    Hi, I'm experiencing the same problem - background PDF creation crashing and freezing INDD CS5. I thought I had a good workaround (it worked on one occasion), which was to export file > IDML, open the IDML in CS4, and export to PDF from there. But now, the IDML export process also crashes and freezes the app. I'm actually on deadline this morning with a magazine and this is driving me nuts. Like some other posters, I had a totally frustrating time with Tech Support, a gentleman who did not seem familiar with the product at all and had to refer to, I guess, a knowledge base that provided no answers. Seething? Yes.

     
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    Jun 5, 2010 3:50 AM   in reply to mikeal56

    Yours is the first report I've seen of trouble with exporting to .idml. Are you running other applications or any third-party plugins for ID that might be causing a conflict?

     
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    Jun 5, 2010 4:00 AM   in reply to Peter Spier

    Hi – no, I'm not running any 3rd party plugins in CS5 (other than updated RAW converter in Photoshop). I do have Q2ID in my InDesign CS4 plugins folder, but not in CS5. Thanks.

     
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    Jun 5, 2010 4:06 AM   in reply to mikeal56

    What about other background applications you migfht be able to turn off?

     
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    Jun 5, 2010 4:27 AM   in reply to Peter Spier

    I've finished the mag in CS4, so am about to restart and try CS5 on its own. I'll let you know how it goes... Thanks again.

     
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    Jun 5, 2010 4:42 AM   in reply to Peter Spier

    OK. Restarted, only Bridge and INDD CS5 open, plus Safari for this thread. Running OS X 10.6.3. I've opened my document (48 page magazine), Opens fine. Export > .idml fails (no apparent action). Trying to close the document brings up the error: "InDesign cannot close the document ... because it is in use by one or more background tasks". Clicking cancel and going to Background Tasks produces the following message: Export: " 0 (with a large cross next to it). Any thoughts?

     
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    Jun 5, 2010 4:49 AM   in reply to mikeal56

    Nothing very useful, I'm afraid. Restart the computer, and try again without Safari, then file a bug at Adobe - Feature Request/Bug Report Form

     
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    Jun 5, 2010 5:07 AM   in reply to Peter Spier

    OK thanks.

     
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    Jun 5, 2010 5:41 AM   in reply to Peter Spier

    That appears to be the answer. Loading Safari (4.0.5) first then firing up InDesign CS5 results in the failure to export to .idml. But if InDesign is started before Safari, the problem doesn't occur. So: a Safari bug, or an InDesign bug? I'll file a bug report to both.

     
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    Jun 8, 2010 12:05 PM   in reply to webheads1835

    Has anyone come up with a solution yet?

     

    To get a PDF,

     

    1. I have to open each doucment
    2. export to PDF (which freezes)
    3. Force Quit InDesign
    4. Reopen InDesign
    5. export my document again

     

    All this to get one PDF and I have over 20 more to go....

     
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    Jun 8, 2010 1:03 PM   in reply to webheads1835

    I just spent another hour with tech support and we've figured out that new files built in CS5 are not having issues -- only those built in previous versions. So, I can convert those files to idml files and CS5 doesn't seem to have an issue making the PDFs. However, this is just a workaround and does not resolve the issue.

     
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    Jun 8, 2010 2:00 PM   in reply to designerBeans

    If you export these files to .idml and open that and save as a new .indd in CS5, does the export proceed normally?

     
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    Jun 8, 2010 3:21 PM   in reply to webheads1835

    Would you mind removing your automatic signature from your email responses, please. Aside from being spammer bait, it takes up space on the web page.

     
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    Jun 8, 2010 4:53 PM   in reply to webheads1835

    Hmmmm.... we only did a simple test on a new file and it worked. I guess I'll have to see when I build the next page/book.

     
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    Jun 8, 2010 4:57 PM   in reply to Peter Spier

    P Spier wrote:

     

    If you export these files to .idml and open that and save as a new .indd in CS5, does the export proceed normally?

    Yes, that was the workaround. However, that's not a practical solution for hundreds of files. I'm not sure how the cross references are going to hold up in a book situation using this process?

     
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    Jun 10, 2010 5:34 PM   in reply to webheads1835

    I am having the same issues as well with exporting to Pdf's in the background. And why did Adobe put in a cancel button in the background panel that does not work? Yet if you are doing a book export from the book panel, InDesign CS5 does not go to background printing, but works in the same way it used to do in CS4. If you have a lot of documents put them into a single book (switching off numbering) and output to Pdf from there one by one and the background Pdf 'printing' does not kick in.

    Yet I hope Adobe solves this Pdf issue. It sure has to do with the new background Pdf export which is great since one can continue to work. One other thing I have noticed is that for me many times the processing stops at 9%. Once it goes over 9% than I know InDesign CS5 will not stall the export to PDF.

     
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    Jun 10, 2010 6:08 PM   in reply to Daniel Cilia

    Daniel Cilia wrote:

     

    Yet if you are doing a book export from the book panel, InDesign CS5 does not go to background printing, but works in the same way it used to do in CS4. If you have a lot of documents put them into a single book (switching off numbering) and output to Pdf from there one by one and the background Pdf 'printing' does not kick in.

     

    One other thing I have noticed is that for me many times the processing stops at 9%. Once it goes over 9% than I know InDesign CS5 will not stall the export to PDF.

    Daniel,

     

    I'm with you on the exit button -- it doesn't work.

     

    I can't make PDFs from a book either.

     

    My background printing never gets past 0%

     
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    Jun 11, 2010 9:55 AM   in reply to Daniel Cilia

    I have found that if I just export a few pages at a time, I don't freeze. This isn't a fix by any means, but at least it's a workaround. I was able to do 10 pages at a time.

     
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    Jun 11, 2010 10:16 AM   in reply to robbeau

    Yes its better if there are less pages, but once a while it blocks on even 6 pages. Hope Adobe is reading these forums and we get a corrective update. Its embarrassing for them to mess up with PDF which was, and is their flagship, in publishing! Most of us left Quark because of how well Pdf export worked from InDesign.

     
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    Jun 11, 2010 10:19 AM   in reply to dancilia

    I couldn't agree more.

     
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    Jun 11, 2010 10:36 AM   in reply to dancilia

    dancilia wrote:

     

    ... Hope Adobe is reading these forums and we get a corrective update. Its embarrassing for them to mess up with PDF which was, and is their flagship, in publishing! Most of us left Quark because of how well Pdf export worked from InDesign.

     

    I was thinking the same thing!

     
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    Jun 30, 2010 7:05 AM   in reply to webheads1835

    I actually thought I was having the same problem. It appeared as if no progress was being made on the PDF export and I could not save the file because of the background task. After checking on this forum (leaving the document open and still exporting" I returned to the doc to find it had completed the export and was not frozen as I had suspected. Not sure if this is what others are experiencing but it appears my problem was that the export process was taking Much Much longer than prior versions and longer than I expected. Bottom line:  SLOW not Frozen!

     
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