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floydec
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Was beta tester. Didn't get 15% discount - ordered LR3 too soon

Jun 9, 2010 9:43 AM

I made the mistake of ordering Lightroom 3 within hours of it being posted on Adobe site. So now I see beta testers are getting a 15% savings on the full version. I am going through the process of returning my full version because I ordered it "incorrectly".  Then will re-order with the discount code:  "Lightroom3"

 

I hope that works to get a lower price.

1714 Views   17 Replies   Latest reply: AdyJD3, Jun 15, 2010 1:36 PM
 
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  • RenéG
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    1. RenéG,
    Jun 9, 2010 9:52 AM   in reply to floydec
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    I think you're mistaken here. Beta testers don't get any discounts. Zero, zip.

     

    Where did you see that?

     
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  • Butch_M
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    2. Butch_M,
    Jun 9, 2010 10:04 AM   in reply to RenéG
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    I just tried the discount code the OP shared and it does apply the discount on the full version ... but not the upgrade version ... though I did not complete the purchase process as I already have LR3 ....

     
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  • floydec
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    3. floydec,
    Jun 9, 2010 10:06 AM   in reply to RenéG
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    I got this email:

     

    Adobe Systems Incorporated
    345 Park Avenue, San Jose, CA 95110-2704 USA
    www.adobe.com
    Dear Lightroom beta user:

     

    Thank you for participating in the Adobe® Photoshop® Lightroom® 3 beta program. We appreciate your feedback and continued interest in Lightroom and hope you’ve enjoyed exploring our latest software.

     

    As our thanks, we invite you to be one of the first to fully experience NEW Photoshop Lightroom 3, with an exclusive limited-time 15% savings on your full product purchase.* You must act soon — this offer ends June 18, 2010.

     

     

    I have not owned LR previous version.

     
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  • RenéG
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    4. RenéG,
    Jun 9, 2010 10:25 AM   in reply to floydec
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    OK, sorry, you're right.

     

    I looked at my emails from Adobe and I got that one too – I didn't even download the Beta version at all. (I had LR 2).

     
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  • Bandahor
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    5. Bandahor,
    Jun 10, 2010 4:20 AM   in reply to floydec
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    I made the same mistake.....Adobe announced the release, I ordered the same day, next day I get the email offering the 15% discount for Beta users.

    congratulations Adobe good thinking.......not.

     

    How to pi** off your customers in one easy stroke.

     

    I phoned support, got the run around for 30 mins, the reply I eventually got was "return LR3 when you get it and re-order with the discount code", It will cost me money to return it!!!!!

     

    I suggested that they put the difference back on my credit card, that really confused them, how about cancelling the invoice and billing me for the lower cost...no chance far to easy.....is it me......

     

    Ho hum, gibber gibber whinge whine

     
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  • imajez
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    6. imajez,
    Jun 10, 2010 5:32 AM   in reply to floydec
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    floydec wrote:

     

    I got this email:

     

    Adobe Systems Incorporated
    345 Park Avenue, San Jose, CA 95110-2704 USA
    www.adobe.com
    Dear Lightroom beta user:

     

    Thank you for participating in the Adobe® Photoshop® Lightroom® 3 beta program. We appreciate your feedback and continued interest in Lightroom and hope you’ve enjoyed exploring our latest software.

     

    As our thanks, we invite you to be one of the first to fully experience NEW Photoshop Lightroom 3, with an exclusive limited-time 15% savings on your full product purchase.* You must act soon — this offer ends June 18, 2010.

     

     

    I have not owned LR previous version.

    You should not be disclosing this as it usually comes under the NDA and you are not meant to discuss rewards with even those who are also in pre-release.

     
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  • AdyJD3
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    7. AdyJD3,
    Jun 10, 2010 8:59 AM   in reply to floydec
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    Are all beta testers who have posted supposed togain a discount on Lightroom 3?

    Is this limited to US beta testers? I had an email invitation to be one of the first to purchase LR3 yesterday, but there is no mention of a discount?

     

    Anyone know???

     
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  • Bandahor
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    8. Bandahor,
    Jun 10, 2010 9:38 AM   in reply to AdyJD3
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    I live in the UK and received the email after I purchased

     
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  • AdyJD3
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    9. AdyJD3,
    Jun 10, 2010 10:04 AM   in reply to Bandahor
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    Crazy! I'll wait a couple of days to see if I get an email then...

     

    Thanks for the reply.

     
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  • Calshotlight
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    10. Calshotlight,
    Jun 10, 2010 1:12 PM   in reply to floydec
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    I ordered to soon as well I didn't read the email carefully enough. I think the discount only applies to a full issue and not an upgrade. shame because I entered the code etc, never got any discount. Also going on holiday and now panicking that I won't be around when it arrives. What made me rush was the note about discount only up to 18th June.

    So read carefully.

     

    Rob

     
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  • Cornelia-I
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    11. Cornelia-I,
    Jun 10, 2010 3:38 PM   in reply to AdyJD3
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    German beta testers obviously are not included into the discount offer.

    My eMail, received today, read:

     

    Adobe Systems GmbH
    Georg-Brauchle Ring 58
    D-80992 München
    www.adobe.de
    		Adobe

    Lieber Lightroom Beta-User,

    vielen Dank, dass Sie am Beta-Test von Adobe® Photoshop® Lightroom® 3 teilgenommen haben. Wir freuen uns über Ihr Interesse an Produkten von Adobe und hoffen, Sie hatten Freude am Erkunden der neuesten Funktionen von Lightroom 3.

    Da die Beta-Version am 30. Juni 2010 endet, möchten wir Ihnen die Möglichkeit geben, als einer der ersten Anwender jetzt die Vollversion von Photoshop Lightroom 3 kennenzulernen.

    Photoshop Lightroom 3 bietet Ihnen ein deutliches Leistungsplus und neue, branchenführende Bearbeitungswerkzeuge wie Objektivkorrektur (nicht in der Beta-Version enthalten) und Rauschreduzierung – so arbeiten Sie schneller und wesentlich effizienter.

    Erfahren  Sie mehr über den  jetzt lieferbaren Lightroom 3.

    Nochmals  vielen Dank für Ihre Unterstützung während des Beta-Tests!

    Ihr Adobe Photoshop  Lightroom-Team

    So no need to know how to read German, you will still discern that there is no mentioning of any discount. This discrimination of non-US users I consider highly offensive.

     
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  • paul@microtime.com
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    12. paul@microtime.com,
    Jun 10, 2010 6:51 PM   in reply to Calshotlight
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    If you're upgrading, buy it at the same time as your CS5 upgrade, and you'll get the $30 off the LR3 upgrade.

     
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  • AdyJD3
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    13. AdyJD3,
    Jun 11, 2010 12:15 AM   in reply to Cornelia-I
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    That's the same email as I have (except mines in English! ;-) ).

     

    So if you are a European customer, it doesn't look like we will be getting an upgrade? I would like Adobe to at least give us a statement about this, so I can make an informed decision as to whether I purchase the product that I have beta tested or not!

     

    A 15% discount (if it exists) is a significant incentive, as I'm not upgrading, but am considering buying the full LR3 licence.

     

    Come on Adobe, what's the deal???!!!

     
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  • Susan S.
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    14. Susan S.,
    Jun 11, 2010 12:26 AM   in reply to AdyJD3
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    You could always try sticking the code in in the relevant place in the shopping cart for your region, and see what happens to the price...

     
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  • AdyJD3
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    15. AdyJD3,
    Jun 11, 2010 5:10 AM   in reply to Susan S.
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    Tried the 'Lightroom3' code that was mentioned above, but this just came back as 'Invalid Promo Code'!!

     
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  • AdyJD3
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    16. AdyJD3,
    Jun 13, 2010 1:50 AM   in reply to floydec
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    For anyone interested!

     

    Jumped onto live chat support today, but no joy in gaining a discount code. Just ended up by being told to call 800-833-6687, which isn't a lot of use, as that's a US number, and I'm in the UK, see:

     

    'in order to apply for the discount on your purchase, you'll have to contact our phone support at 800-833-6687 for further assistance. 
    Since we are into chat support we have limited access on our applications to check for the Discounts on the price. '

     
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  • AdyJD3
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    17. AdyJD3,
    Jun 15, 2010 1:36 PM   in reply to floydec
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    Finally, it seemed to work! Discount applied. This time, I made sure that I lohgged in, changed the region to United Kingdom, then went to Adobe Store. Entered the promo code, and discount applied.

     

    Happy now!

     
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